Technical Specialist - Associate - Media Management
4 - 7 yrs
₹4L - ₹17L / yr
Bengaluru (Bangalore)
Skills
Media Management
SAN
Network-attached storage (NAS)
Active Directory
Linux/Unix
Technical support
The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for Commvault's customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our Media Management group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our Media Management Group is focused around but not limited to backups of storage technologies within the Commvault suite, this includes SAN, NAS, Netapp, storage appliances. We are a source of expertise for not just our customer base but also our partners and consultants on site.Why Commvault?You get the - Freedom to make an impact, together- . We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we- re passionate about equality and integrity. We go beyond- each and every day.Position Responsibilities include :- Troubleshoot and resolve complex support problems- Troubleshoot customer issues using remote desktop software- Successfully interact through phone and email with customers as you solve their problems- Dedication to the success and satisfaction of our customers- Recreation of problems in house- Root Cause Analysis and / or provision of examples of software bug- Working independently and as a team to come up with the best solutions to a customer problem. - Providing best-in-class phone based support for a variety of complex, time critical issues.- Using and sharing your knowledge of a wide range of technologies- Working remotely on enterprise level customers and dark sites- Having the opportunity to build labs and simulators- Ability to be involved in product BETA testing- Contributing to our Solutions Engine and online forumsPosition Requirements include :- At least 5+ years of technical/customer support experience- Thorough knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS). - Strong understanding of SAN & NAS. - Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or hardware. Microsoft clustering technologies and and TCP/IP and DNS- Understanding backup theory and design. Backup and data management fundamentals- Previous experience with backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus- Linux Skills - desirable- Previous experience troubleshooting enterprise environments- Strong customer relations skills.- Strong multi-tasking and prioritization skills. -Strong written and verbal communication skills.- Excellent team player.
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About CommVault Systems
Founded :
1996
Type :
Product
Size :
500-1000
Stage :
Profitable
About
In today’s digital economy, data is your competitive advantage. It predicts customer behavior, guides operational efficiency, and drives corporate strategy. It’s the crown jewel that must be protected, yet always accessible.
The trouble is, your data grows, morphs, and fragments – digital bits and bytes in a constant state of movement and evolution. How you manage your data has everything to do with the degree to which you succeed.
That’s where Commvault comes in. We help you do amazing things with your data. Our Intelligent Data Services can help you drive greater efficiency by transforming how you protect, store, and use data – regardless of where it lives or how it’s structured. One solution. One experience. Endless possibilities.
Together we aim to inspire innovative solutions that challenge the norm. From annual hackathons to unlimited PTO, our company culture generates rare energy that powers our ability to rethink what’s possible and astonish customers. We connect. We inspire.
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