Project Coordinator

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

 

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

 

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

 

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or a relevant field

 

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

 

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

 

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

 

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

● Engineering degree B.E/B.Tech/MCA/M.Tech/M.Sc or any Equivalent Degree.
● Proven work experience as a Back-end developer.
● In-depth understanding of the entire web development process (design, development and deployment).
● Proficient in Java, with a good knowledge of its ecosystems
● Basic understanding of JVM, its limitations, weaknesses, and workarounds
● Ability to decide when to use relational vs NoSQL databases and must be experienced with at least one of
the relational databases (MySQL) as well as experience with ElasticSearch will be good to have
● Familiarity with concepts of MVC, JDBC, and RESTful
● Experience with Spring, Spring Boot, Spring MVC
● Experience in CI/CD and Cloud technologies
● Expertise in developing enterprise-level web applications and RESTful APIs using MicroServices, with
demonstrable production-scale experience
● Familiarity with front-end languages (e.g. HTML, JavaScript and CSS) - Not mandatory
● Participation in coding competitions such as hackathon, hackerrank will be added advantage.

Founded in 2002, Srijan is today the largest pure-play Drupal agency in Asia. Srijan specializes in building high-traffic websites and complex web applications in Drupal and has been serving clients across USA, Asia, Europe, Australia and the Middle East. Srijan has also expanded its technology portfolio to better serve its clients to include development in JavaScript and Ruby on Rails frameworks. We deploy dedicated engineering teams to enable continuous development and delivery of valuable software for our clients. Agile Methodologies Srijan uses agile and lean processes to help large enterprises such as a global office retail company, and one of the top management consulting firms of the world, build and deliver on their digital strategies using Drupal. Startups such as OnCorps and TheRecordXchange build online products. e-commerce and retail companies, and marketplaces streamline their product marketing platforms, including delivering on an Omnichannel strategy with Akeneo and Drupal Commerce

Responsibilities

● Write clean, maintainable and efficient code
● Design robust, scalable and secure features
● Contribute in all phases of the development lifecycle
● Follow best practices (test-driven development, continuous integration, SCRUM, refactoring and code standards)
● Drive continuous adoption and integration of relevant new technologies into design

Requirements

● 2 to 5 years of experience in developing applications using Ruby on Rails
● Experience in Rails gems like rspec, devise, cancan, active-admin
● Proven work experience in software development
● Experience in writing ReSTful APIs
● Demonstrable knowledge of front-end technologies such as JavaScript, HTML, CSS and JQuery
● Experience developing highly interactive applications
● A firm grasp of Object Oriented analysis and design
● Passion for writing great, simple, clean, efficient code
● Good knowledge of relational databases
● Working knowledge of NoSQL database
● Experience in using AWS services is a plus.

You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!

• Primary skills:Java,Java-Java 8,Java-Microservices,Java-Springboot

Software Development Engineer in Test (Level 5) Job Description Do you enjoy solving complex problems with the simplest solutions? Are you excited by a fast paced multi-tasked environment? Would you like to help us innovate on behalf of Digital and Device customers? Work hard. Have fun. Make history. Amazon is the earth’s most customer centric company. Along with being a retail company, it has a special focus on innovative technology and high-profile devices. We have worked to produce best-selling tablets with breakthrough hardware technology, e-readers that have revolutionized reading, Fire TV, a tiny yet powerful way to watch the best movies and TV shows in the comfort of your living room and Echo, our latest cutting edge product. The Device, Digital & Alexa Support (aka. D2AS) organization goal is to provide the best customer experience and support for our devices, digital content & Alexa applications. The D2AS Technology team owns critical applications and backend services along with test solutions to achieve this. The team is looking for a Software Development Engineer in Test. In this role, you will be creating and designing test automation for new customer facing product diagnostic applications. You will also work on automation to test the in-house relationship management platform that delivers one of the industry’s best customer satisfaction scores. You will create automation that covers service level, integration, end-to-end and regression testing. You will define test plans, test specifications, test suites, test cases as well as design tools for unit, functional and performance testing in a programmatic manner. You should have a combination of solid in-depth knowledge of Quality Assurance, solid understanding of the operating system software, as well as knowledge of object oriented design principles. You should command the skill to communicate clearly and effectively. You will work directly with Developers, QA Engineers, Product Managers, and Technical Program Managers to ensure quality development and quality of our applications and platforms. You will work with the team to drive the software development process toward quality-centric methodologies. You will have the opportunity to work on automation software in areas including business intelligence, web service implementation, database design, web based applications, and UI design. In this position, you will use a variety of mainstream and open source technologies like Java, Linux, Oracle, Python as well as in-house Amazon technologies. The technical skills required for this role include strong object-oriented design and programming in Java. Some scripting, SQL and data modeling is helpful. In addition the role will offer project management, leadership and test system design opportunities. We are looking for a passionate, hard-working, and talented individual who has experience building innovative test solutions. Key Responsibilities: - Be responsible for the design, architecture and development of test frameworks and automated tests - Investigate and deliver innovative system solutions in testing - Work in an Agile/Scrum environment to deliver high quality software - Work side by side with partners, colleagues and teams on challenging problems - Mentor others in automation frameworks and creating automated tests - Have experience working with web technologies - Be highly effective and thrive in a dynamic environment with multiple, changing priorities - Take great pride to innovate on testing new products that are used by millions of users - Be comfortable with proactive outward communication and technical leadership and take on challenges Do you enjoy solving complex problems with the simplest solutions? Are you excited by a fast paced multi-tasked environment? Would you like to help us innovate on behalf of Digital and Device customers? Work hard. Have fun. Make history. Amazon is the earth’s most customer centric company. Along with being a retail company, it has a special focus on innovative technology and high-profile devices. We have worked to produce best-selling tablets with breakthrough hardware technology, e-readers that have revolutionized reading, Fire TV, a tiny yet powerful way to watch the best movies and TV shows in the comfort of your living room and Echo, our latest cutting edge product. The Device, Digital & Alexa Support (aka. D2AS) organization goal is to provide the best customer experience and support for our devices, digital content & Alexa applications. The D2AS Technology team owns critical applications and backend services along with test solutions to achieve this. The team is looking for a Software Development Engineer in Test. In this role, you will be creating and designing test automation for new customer facing product diagnostic applications. You will also work on automation to test the in-house relationship management platform that delivers one of the industry’s best customer satisfaction scores. You will create automation that covers service level, integration, end-to-end and regression testing. You will define test plans, test specifications, test suites, test cases as well as design tools for unit, functional and performance testing in a programmatic manner. You should have a combination of solid in-depth knowledge of Quality Assurance, solid understanding of the operating system software, as well as knowledge of object oriented design principles. You should command the skill to communicate clearly and effectively. You will work directly with Developers, QA Engineers, Product Managers, and Technical Program Managers to ensure quality development and quality of our applications and platforms. You will work with the team to drive the software development process toward quality-centric methodologies. You will have the opportunity to work on automation software in areas including business intelligence, web service implementation, database design, web based applications, and UI design. In this position, you will use a variety of mainstream and open source technologies like Java, Linux, Oracle, Python as well as in-house Amazon technologies. The technical skills required for this role include strong object-oriented design and programming in Java. Some scripting, SQL and data modeling is helpful. In addition the role will offer project management, leadership and test system design opportunities. We are looking for a passionate, hard-working, and talented individual who has experience building innovative test solutions. Key Responsibilities: - Be responsible for the design, architecture and development of test frameworks and automated tests - Investigate and deliver innovative system solutions in testing - Work in an Agile/Scrum environment to deliver high quality software - Work side by side with partners, colleagues and teams on challenging problems - Mentor others in automation frameworks and creating automated tests - Have experience working with web technologies - Be highly effective and thrive in a dynamic environment with multiple, changing priorities - Take great pride to innovate on testing new products that are used by millions of users - Be comfortable with proactive outward communication and technical leadership and take on challenges Basic Qualifications  Bachelor’s Degree in Computer Science, or relevant work experience  4+ years professional experience as a Software Development Engineer in Test (SDET)  Strong computer science fundamentals in design, data structures, algorithm design, problem solving, and complexity analysis  Proficiency in multiple modern programming languages such as Java, JavaScript, C++, and Python  Strong server side Java experience  Experienced in web test automation  Demonstrated experience in test framework design and development  Experience building and designing test cases and automation  Experience with testing methodologies  Excellent communication, collaboration, reporting, analytical and problem solving skills  Proficient with Agile testing methodologies and best practices  Deals well with ambiguous/undefined problems; ability to think abstractly Preferred Qualifications  QA Methodologies and software life cycle  Demonstrated experience in test framework design and development  Testing services, websites, and mobile applications  Experience instrumenting CI/CD pipelines in native web/API development environments  HTML, CSS, JavaScript, XML, and web client technologies  Designing and building test tools and systems  Security testing, performance testing, and load testing.  Ability to work at both detailed and abstract levels  Strong analytical, troubleshooting/problem solving skills  Solid grounding in computer science fundamentals; Algorithms and Data Structures  Strong, object-oriented design and coding skills  Coding experience with automated testing frameworks, tools, services, and physical devices  Experience developing in a Linux environment  Experience with web services and databases  Experienced in mobile (iOS and Android) test automation  Ability to effectively articulate technical challenges and solutions