Project Manager

Job Title: Hotel Operation Trainee

Location - Gurgaon ( Sec 32 )

Shifts - Rotational & Roster off

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: Fresher
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

About Us

 - Bootstrapped itself till IPO

- 2nd Largest OTA

Easy Trip Planners Limited commenced operations in 2008. We have a certificate of accreditation from the International Air Transport Association, approval as a travel agent from the Ministry of Tourism, Government of India, and are an allied member of the Indian Association of Tour Operators. We operate across three distinct distribution channels of B2B2C (business to business to customer), B2C (business to customer), and B2E (business to enterprise) providing us access to a diversified customer base. We have offices across Delhi, Mumbai, Noida and Bengaluru in India and USA, Philippines, Singapore, Dubai, Thailand and UK. Our shares are listed on the National Stock Exchange and the BSE. We provide end-to-end travel solutions for all travel needs such as Airline Tickets, Taxi & Private, Cab Booking, Travel Insurance, Rail and Bus Tickets, Activities and Attraction Tickets, Hotel Booking, Customized Holiday Packages, and Visa Processing Services, under one roof with a click of a button. Read more at: https://www.easemytrip.com/about-us.htm.

Location: HSR, Bangalore

Employment Type: Full-Time

Must Known Language: Kannada, Hindi and English

Role Overview:

We are looking for a full-time Admin who can focus on managing office facilities and ensuring smooth day-to-day operations.

Key Responsibilities:

• Handle all facility-related tasks such as plumbing, repairs, maintenance, and general upkeep.
• Coordinate with vendors, electricians, cleaners, and other service providers.
• Oversee office security and ensure smooth functioning on the ground.
• Support the receptionist only if needed (as a backup).

Working Days: Tuesday – Sunday (Monday off)

Preferred Candidate Profile:

• Experience: Prior experience in office administration, facility management, or a similar role.
• Skills: Strong organizational skills, vendor management, problem-solving, and the ability to handle day-to-day office operations independently.

About Company - 

They run a Programmatic-first, Full Funnel Growth Marketing Platform for Digital Marketers and Media Agencies globally.

We combine Machine Learning with Human Intelligence to discover unique audience insights and optimize results across the marketing funnel.

We leverage the power of programmatic media to help brands expand their targeted reach, and deliver non-linear growth by optimizing the marketing funnel for brand lift, search lift and incrementality.

Responsibilities-

1. Ability to translate client briefs into specific actionable items for different departments

2. Handling client engagements at the senior level with client team.

3. Articulate brand requirements and communicate the same to the teams internally

4. Handle the operational job requirements.

5. Should be able to minute meetings clearly

6. Follow up with internal teams for job delivery as per time lines committed

7. Should wear the brand hat and be able to disseminate information internally

8. Conduct market research and data to find out need gaps in the product.

9. Keep a track on competition activities.

10. Ensure all financials in terms of job estimation, billing and collection happens on time.

11. Be the brand custodian 

Requirement -

- Strong Experience in Client servicing and customer success

- Required skills - program management, presentation/communication, number crunching.

- Experience - 3-4 years in the digital media industry

- Not looking for folks with experience outside of the digital media industry

- Someone who have worked with solution providers or publishers managing clients

A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.

Job Summary:

1. Hardware Support:

• Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
• Perform hardware repairs and upgrades.

1. Software Support:

• Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
• Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.

1. Network Support:

• Provide assistance in connecting workstations to the company network and resolving connectivity issues.
• Troubleshoot network-related issues on desktops and laptops.

1. User Support:

• Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
• Offer guidance on proper system usage and IT best practices.

1. System Maintenance:

• Regularly update and patch desktop systems to ensure security and functionality.
• Backup important files and data as per company policy.

1. Documentation:

• Maintain logs of issues, solutions, and configurations for future reference.
• Document common problems and resolutions for knowledge-sharing purposes.

1. Customer Service:

• Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.

Key Skills:

• Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
• Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
• Communication: Strong verbal and written communication skills to interact with end-users.
• Networking Basics: Understanding of network configurations and troubleshooting.
• Time Management: Capable of handling multiple requests and prioritizing tasks.

Basic Job Description

As a Business Development associate at Deeshay

1. You will find multiple ways to generate leads and will drive revenue.
2. You will draft and adopt successful strategies to achieve your goals.
3. You will plan your short term and long term goals.
4. You will plan and execute product demo and meetings with clients from various financial and social backgrounds.
5. You will study the local market extensively and approach eligible clients.
6. You will travel the city each day, hit the markets, talk with prospects, explain, convince and persuade them towards a successful sales conversion.
7. You will work with operations and onboarding teams.
8. You will actively share valuable insights from client meetings.
9. You will help clients with their queries post onboarding and remain their point of contact throughout. You will also be responsible for the following business transactions.

Who is the new BD associate at Deeshay?

1. Someone with two years of experience in sales or BD. (not mandatory if you are hardworking and talented)
2. Someone who is up to date with trending tools and industry standards.
3. Someone who cuts through leads like a hot knife through butter.
4. Someone who is a salesperson at heart - loves the challenge of approaching clients with deals and doesn't take no for an answer.
5. Someone who constantly self-audits, learns from mistakes, and designs solutions to problems between sales.
6. Someone well aware of meeting etiquette. Has flawless communication skills, resulting in delightful client engagement, also is as patient as a saint.
7. Someone who can come up with sales pitches instantly, can find reasons and draw comparisons for better understanding.
8. Speaks three or more languages fluently.
9. Someone who has a supply of neverending energy and motivation.
10. Someone who doesn't back out from challenges and goes out of their comfort zone to get the job done.

Company Domain: Ecommerce.

Company Introduction: Deeshay Ecommerce Technologies Private Limited B2B2C e-commerce services provider based in Bengaluru.

Our vision is to make e-commerce and its potential accessible to MSMEs.