Associate Project Manager

Sr Software Engineer-IBM Sterling DOM/OMS

• Location: India - Hyderabad

Job Description

Job Title: IBM Sterling DOM Sr Software Engineer – Supply Chain DTC 

Job Summary 

We are seeking an experienced IBM Sterling DOM Production Support Lead to oversee production support operations for our IBM Sterling Order Management (DOM) platform supporting Direct-to-Consumer (DTC) and omnichannel fulfillment processes. This role will be responsible for ensuring application stability, leading incident resolution efforts, managing support teams, driving operational excellence, and serving as the primary point of contact for business and technology stakeholders. 

The ideal candidate will possess strong IBM Sterling DOM expertise, production support leadership experience, and a proven ability to manage critical business applications in a fast-paced, global environment. 

Key Responsibilities 

Production Support Leadership 

• Lead L2/L3 production support activities for IBM Sterling DOM applications and related integrations. 
• Manage daily support operations, ticket queues, service requests, and incident resolution activities. 
• Ensure adherence to SLAs, operational KPIs, and support processes. 
• Provide leadership and guidance to support analysts and offshore/onshore support teams. 
• Coordinate support coverage, shift planning, and on-call rotations. 

Incident & Problem Management 

• Lead major incident management and drive resolution of critical production issues. 
• Coordinate cross-functional teams including Development, Infrastructure, Middleware, Cloud, and Business Operations. 
• Conduct Root Cause Analysis (RCA) and ensure corrective and preventive actions are implemented. 
• Track recurring issues and drive long-term stabilization initiatives. 
• Escalate risks and service-impacting issues appropriately. 

IBM Sterling DOM & Integration Support 

• Support Sterling DOM modules including Order Capture, Inventory Visibility, Sourcing, Fulfillment, Shipment Processing, and Returns. 
• Oversee troubleshooting of APIs, services, agents, integrations, and order orchestration workflows. 
• Support integrations with ERP, eCommerce, CRM, WMS, YMS, TMS, and third-party logistics systems. 
• Ensure critical order management and fulfillment processes operate efficiently. 

Operational Excellence & Service Delivery 

• Monitor application health, performance, and operational metrics. 
• Drive continuous improvements in monitoring, automation, and support processes. 
• Lead release readiness reviews, deployment support, and post-production validation activities. 
• Ensure compliance with ITIL-based Incident, Problem, Change, and Release Management processes. 
• Develop and maintain support runbooks, knowledge articles, and operational documentation. 

Stakeholder Management 

• Serve as the primary support contact for business and technology stakeholders. 
• Provide regular updates on incidents, service performance, risks, and operational improvements. 
• Facilitate governance meetings, operational reviews, and leadership status reporting. 
• Build strong relationships across global teams and business functions. 

Qualifications

Required Qualifications 

Education 

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. 

Experience 

• 6+ years of IT experience with at least 5 years supporting IBM Sterling DOM/OMS environments. 
• 4+ years of experience leading production support teams or service delivery functions. 
• Strong experience supporting DTC, omnichannel commerce, and supply chain fulfillment operations. 
• Experience managing major incidents and coordinating cross-functional resolution efforts. 

Technical Skills 

• IBM Sterling DOM/OMS (Version 9.x/10+ preferred). 
• REST/SOAP APIs, XML, XSLT, SQL, MQ, JMS. 
• Working knowledge of Java/J2EE and UNIX/Linux environments. 
• Experience with WebSphere, middleware technologies, and integration troubleshooting. 
• Familiarity with monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, or similar platforms. 
• Exposure to cloud and container platforms including AWS, Azure, GCP, Docker, and Kubernetes. 

Preferred Qualifications 

• Experience supporting Sterling DOM GEO-distributed environments. 
• Knowledge of microservices architecture and distributed systems. 
• Experience with Sterling performance tuning and system optimization. 
• Background supporting WMS, YMS, ERP, TMS, or broader Supply Chain Management (SCM) platforms. 
• ITIL Foundation or ITIL Practitioner certification. 
• IBM Sterling OMS/DOM certification. 
• Cloud certifications (AWS, Azure, or GCP) preferred. 

Key Competencies 

• Strong leadership and team management skills. 
• Excellent analytical, troubleshooting, and decision-making abilities. 
• Exceptional verbal and written communication skills. 
• Ability to manage multiple priorities in a high-volume production environment. 
• Strong stakeholder management and customer service orientation. 
• Proven ability to drive operational excellence and continuous improvement initiatives. 
• 
  

We are looking for a creative and detail-oriented Content Writer to develop high-quality, engaging, and SEO-optimized content. The ideal candidate should have hands-on experience with Generative AI

tools and the ability to humanize AI-generated content effectively.

Key Responsibilities:

• Create high-quality content for blogs, websites, and digital platforms

• Develop SEO-optimized content aligned with keyword strategies

• Use Generative AI tools to produce and refine content while ensuring a human tone

• Edit and proofread content for clarity, grammar, and consistency

• Manage multiple projects and meet tight deadlines

• Collaborate with marketing and design teams for content planning

• Contribute to social media content creation and campaigns.

Required Skills & Qualifications:

• 1–3 years of experience in content writing

• Strong understanding of SEO principles and best practices

• Experience with Generative AI tools (e.g., ChatGPT or similar platforms)

• Ability to humanize AI-generated content

• Excellent writing, editing, and proofreading skills

• Strong time management and multitasking abilities.

Good to Have:

• Experience in social media content creation and strategy

• Familiarity with content management systems (CMS)

• Basic understanding of analytics tools.

What We Offer:

• Collaborative work environment

• Opportunity to work on diverse content formats

• Exposure to cutting-edge AI tools and content strategies

• Thinking creatively to produce new ideas and concepts
• Using innovation to redefine a design brief within the constraints of cost and time
• Presenting finalized ideas and concepts to clients or account managers
• Working with a wide range of media, including photography and computer-aided design (CAD)
• Proofreading to produce accurate and high-quality work
• Contributing ideas and design artwork to the overall brief

Do Your Thng is a creator-first tech platform gunning to democratise influence and help creators build the strongest online communities. We’re looking for enthusiastic and dynamic professionals with the urge to take responsibility & ownership and drive the task to completion.

• Participate in the influencer outreach for DYT – On-board top influencers from YouTube, Instagram, Celebrities and KOL, etc. for brand campaigns on the DYT Platform
• Be on top of the latest influencer/ social media trends
• Technology friendly in order to get maximum output from the DYT App for running campaigns and onboarding processes
• Facilitate seamless operations, challenge existing ways of problem-solving and ensure identification and remediation of real root causes
• Develop strong working relationships with other divisions such as Client Success, Support, Finance, Operations, etc.

Technical:

• Advanced working knowledge of Magento, JavaScript/JQuery, HTML5, PHP, CSS3, and MySQL.
• Must have experience with complete eCommerce lifecycle development.
• Must have experience in modules/extensions development/customization.
• Must have experience in Theme and API integration/customization.
• Good communication skills.
• Must have knowledge of SSH, Nginx, and Apache.
• Knowledge in the GIT version is plus.

Non-Technical:

• Interpersonal skills
• Excellent Verbal & Written communication
• Decision maker
• Good Listener
• Ability to work independently

Roles & Responsibilities:

• Develop back-end/frontend new functionality
• Building and configuring Magento 1x and 2x eCommerce websites.
• Coding of the Magento templates.
• Developing Magento modules in PHP using best practices.
• Designing themes and interfaces.
• Setting performance tasks and goals.
• Troubleshooting integration issues.

Website – www.likeminds.community

Designation – Sr. iOS Developer

Location – Gurgaon

Responsibilities: 

• Designing and building Likeminds iOS application. 
• Collaborating with the design team to define app features and building a high quality application
• Ensuring quality and performance of application to specifications.
• Identifying potential problems and resolving application bottlenecks. 
• Fixing application bugs before final release
• Publishing application on App Store
• Maintaining the code and atomization of the application
• Designing and implementing application updates

Skills Required

• Proven experience as an app developer. 
• Proficient in Objective-C, Swift, Xcode  and Cocoa Touch
• Extensive experience with iOS Frameworks and strong understand of development lifecycle
• Knowledge of iOS back-end services. 
• Knowledge of Apple’s design principles and application interface guidelines. 
• Proficient in code versioning tools including Mercurial, Git, and SVN. 
• Familiarity with push notifications, APIs and cloud messaging.
• Experience with continuous integration

Prior experience working in a startup is a plus.

What you’ll do

• Responsible for providing technical guidance and direction for your team

• Responsible for technical improvements and new feature execution from inception to post launch support
• Mentoring, coaching and grow your team
• Maintaining high morale and motivating teams to go above and beyond
• Participate in cross functional coordination, planning, and reviews with other technical leaders within and outside of Engineering
• Maintaining and fostering our culture by hiring the most qualified candidate
• Continuously held your teams to higher standards.   Advocate for technical excellence and helping the teams make good decisions
• Lead process improvement initiatives to improve Engineering as a whole

About You

• Hands-on technical leader
• Self-starter – You require little to no supervision
• Growth-minded – You are curious and enthusiastic to expand your skills
• Ownership– Your team is your business.  You are confident, driven, self-motivated and quickly take ownership of your work.
• Multiplier – You are passionate about growing your team and building new leaders
• People Management – You care about your engineers and their career progression.  You want to ensure they have the right tools to do their job
• Desire for impact - You are willing to take on more responsibilities as opportunities arise

Requirements:

• BS/MS in Computer Science or Computer Engineering or relevant work experience in lieu of a degree
• 8+ years of experience working in Software Engineering field with 2+ years’ experience line managing, coaching and mentoring Software Engineers
• Fluent in Java and hands on experience with building service-oriented, database driven applications
• Strong background in software design and architecture
• Exceptional experience in building high performing teams
• Experienced setting up processes to improve productivity
• Experience with establishing technical strategy and roadmap, setting measurable goals and metrics for teams