Project Manager

About Us

Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.

We are seeking a dedicated and experienced Customer Success Manager - India to ensure exceptional service delivery to our clients. As the Customer Support Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities:

• Client Account Management: Serve as the primary point of contact for designated SaaS and enterprise client accounts, fostering strong relationships and ensuring client satisfaction through timely and effective communication.
• Intercom Management: Oversee the Intercom platform to respond to customer inquiries, provide technical support, and address product-related questions or concerns in a timely and professional manner.
• Issue Resolution: Work closely with internal teams and external product/service providers to resolve customer queries, troubleshoot technical issues, and ensure timely resolution to maintain high levels of customer satisfaction.
• Process Development: Develop and implement efficient and scalable processes for managing customer support inquiries, including ticket management, escalation procedures, and knowledge base documentation.
• Team Leadership: Eventually lead, mentor, and coach the customer support team members, providing guidance, feedback, and support to ensure high performance and continuous improvement.
• Training and Onboarding: Develop comprehensive training materials and onboarding processes for new customer support team members, facilitating their integration into the team and ensuring alignment with service standards.
• Performance Monitoring: Monitor key performance metrics such as revenue growth of existing business. Once there is a team, also to measure response times, resolution rates, and customer satisfaction scores, and take proactive measures to address any areas for improvement.

Skills & Qualification

• Open to both freshers and experienced candidates. We are looking for someone who is quick to learn, adaptable, and able to work with minimal supervision. Prior experience in customer service or fintech is a plus but not mandatory.
• Intercom Expertise: Proficiency in using Intercom or similar customer support platforms to manage and respond to customer inquiries efficiently.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex concepts in a clear and concise manner.
• Leadership Abilities: Strong leadership and team management skills, with the ability to inspire, and develop team members to achieve their full potential.
• Problem-Solving Skills: Strong problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving customer issues.
• Process Orientation: Experience in developing and implementing scalable processes and procedures to optimize customer support operations.
• Collaborative Nature: Ability to collaborate effectively with cross-functional teams, including product development, sales, and marketing, to address customer needs and drive customer success.
• Flexibility to support the UK market.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including your health insurance.
• Remote work flexibility with a supportive and collaborative team environment.
• Opportunities for career advancement and professional development.

Our Culture

At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

• Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
• Results: We're doers who overcome obstacles with a can-do attitude.
• Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join our team and lead our customer support efforts to deliver exceptional service and drive customer satisfaction. If you are a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Apply now to become our Customer Success Manager and play a key role in shaping the future of our customer support operations.

Please note that salary will be based on experience.

Job Title: Full Stack Engineer

Location: Bengaluru (Indiranagar) – Work From Office (5 Days)

Job Summary

We are seeking a skilled Full Stack Engineer with solid hands-on experience across frontend and backend development. You will work on mission-critical features, ensuring seamless performance, scalability, and reliability across our products.

Responsibilities

• Design, develop, and maintain scalable full-stack applications.
• Build responsive, high-performance UIs using Typescript & Next.js.
• Develop backend services and APIs using Python (FastAPI/Django).
• Work closely with product, design, and business teams to translate requirements into intuitive solutions.
• Contribute to architecture discussions and drive technical best practices.
• Own features end-to-end — design, development, testing, deployment, and monitoring.
• Ensure robust security, code quality, and performance optimization.

Tech Stack

Frontend: Typescript, Next.js, React, Tailwind CSS

Backend: Python, FastAPI, Django

Databases: PostgreSQL, MongoDB, Redis

Cloud & Infra: AWS/GCP, Docker, Kubernetes, CI/CD

Other Tools: Git, GitHub, Elasticsearch, Observability tools

Requirements

Must-Have:

• 2+ years of professional full-stack engineering experience.
• Strong expertise in either frontend (Typescript/Next.js) or backend (Python/FastAPI/Django) with familiarity in both.
• Experience building RESTful services and microservices.
• Hands-on experience with Git, CI/CD, and cloud platforms (AWS/GCP/Azure).
• Strong debugging, problem-solving, and optimization skills.
• Ability to thrive in fast-paced, high-ownership startup environments.

Good-to-Have:

• Exposure to Docker, Kubernetes, and observability tools.
• Experience with message queues or event-driven architecture.

Perks & Benefits

• Upskilling support – courses, tools & learning resources.
• Fun team outings, hackathons, demos & engagement initiatives.
• Flexible Work-from-Home: 12 WFH days every 6 months.
• Menstrual WFH: up to 3 days per month.
• Mobility benefits: relocation support & travel allowance.
• Parental support: maternity, paternity & adoption leave.

Job Title: Fashion Bag Designer – Beaded Bags

Location: IMT Manesar, Gurgaon

Experience: Minimum 10+ years in Beaded / Embellished Bag Design

Job Summary:

We are seeking a highly creative and experienced Fashion Bag Designer specializing in Beaded and Embellished Bags for our Export House in Gurgaon. The ideal candidate will have extensive experience in design development, material sourcing, and creating innovative handcrafted bags that cater to international fashion markets.

Key Responsibilities:

·         Design and develop new collections of beaded, embroidered, and embellished bags as per seasonal trends and buyer requirements.

·         Research global fashion trends, color palettes, materials, and beadwork techniques.

·         Create mood boards, sketches, and CADs for concept presentation and buyer approval.

·         Collaborate with sampling and production teams to ensure accurate execution of designs.

·         Develop detailed technical sheets for materials, embroidery, and embellishment layouts.

·         Coordinate with buyers, merchandisers, and suppliers for design finalization and approvals.

·         Maintain design archives, product specifications, and cost sheets for reference.

·         Ensure high quality and craftsmanship standards are met for export markets.

·         Mentor and guide junior designers to maintain brand aesthetics and quality consistency.

Key Requirements:

·         Minimum 10+ years of experience in Beaded / Embellished Bag Design within an export house or fashion accessories brand.

·         Strong creative vision with understanding of color, texture, and global fashion trends.

·         Expertise in hand embroidery, beadwork, and embellishment design.

·         Proficiency in Adobe Illustrator, Photoshop, or CorelDRAW.

·         Excellent communication, presentation, and coordination skills.

·         Ability to manage end-to-end design process and meet tight deadlines.

Qualification:

Bachelor / Master Degree in Fashion or Accessory Design (NIFT, Pearl Academy, or equivalent preferred).

Mail updated resume with salary details-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

Job Title - IT Project Manager

Location - Surat (on-site )

Experience - 2+ years

Job Description

We are seeking an Associate IT Project Manager to assist in planning, coordinating, and delivering technology projects on time and within budget. The role involves supporting senior project managers, collaborating with cross-functional teams, and ensuring smooth execution of IT and software initiatives.

Key Responsibilities

• Support end-to-end project lifecycle — planning, tracking, and delivery.
• Coordinate with developers, QA, and DevOps teams to meet project goals.
• Maintain project schedules, documentation, and communication plans.
• Track progress, risks, and dependencies; escalate issues when needed.
• Assist in sprint planning, reporting, and client communication.
• Contribute to process improvements and ensure adherence to delivery standards.

Qualifications

• 2+ years of experience in IT project coordination or management (mandatory).
• Familiarity with software development or IT systems.
• Understanding of Agile/Scrum or traditional project methodologies.
• Strong communication, organization, and multitasking skills.
• Proficient in tools like Jira, Asana, or ClickUp.
• Bachelor’s degree in IT, Computer Science, or related field.

Past experience in working with any product start-up is a plus.

● Proficiency in fundamental front end languages such as HTML, CSS, and JavaScript.

● Familiarity with JavaScript frameworks such as Angular JS, React, and others.

● Knowledge of Node.js and frameworks available for it such as Express (recommended).

● Good understanding of asynchronous request handling, partial page updates, and AJAX

● Understanding of REST Services.

● Experience with Redis.

● Familiarity with database technology such as MySQL, MongoDB and Elasticsearch.

● Proficient understanding of serverless programming.

● Proficient understanding of code versioning tools, such as Git.

● Good problem-solving skills.

● Attention to detail.

ROLE REQUIREMENTS :

- Good knowledge of Teamcenter Data Model & BMIDE configuration

- Strong experience in Configuration and Administration of one or many Teamcenter modules like Access Manager, Organization, Query Builder, Workflow Designer, Structure Manager, Change Management, Preferences, Stylesheets and Classification

- Configuring CAD Managers

- Experience in SAP/ERP Integration using T4S or T4EA configuration experience preferred

- Import/Export Administration (Like PLMXML) preferred

- Good knowledge of Teamcenter & AWC Architecture. Hands-on installation experience on 4 tier, AWC & Dispatcher preferred

- Configure & Build solutions on Teamcenter to meet business process and customer requirements.

- Responsible for delivery of technical solution that spans Teamcenter and integrations with Teamcenter.

- Good understanding of Product Life Cycle Management concepts and their application in the area of Mechanical Design, Manufacturing process management, Bill of Materials, Document Management, Product change/configuration management and collaborative product development

- Experience of performing deployment in non-production & production environments preferred

- Able to prepare deployment & user document

- Provide training on Teamcenter to users

- Good Communication

- Strong Analytical capability

- Team Player

- Should be able to mentor Juniors