Product Manager-IT

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Responsible for the matrix management of project teams and the oversight of designing and implementing complex technology projects, primarily related to Real Estate development, End User, and Network projects. This involves delivering projects across all disciplines, collaborating closely across regions and multiple Technology workstreams and LOB (line of business), while engaging with senior managers and stakeholders within the organization.

7+ years’ experience with projects in multiple technologies & functions

• Extensive experience in managing projects through all phases of the life cycle and expert working knowledge of an industry recognized Project Management methodology

• Strong knowledge of industry standard project management tools for financial and project reporting (Clarity, Service Now, Microsoft Project)

• Formal project management training and discipline knowledge required

• Knowledge of technologies, systems, drivers and trends in global investment banking environments backed by a solid understanding of the banking industry fundamentals

• Awareness of Agile Project Management techniques would be beneficial.

• An understanding of line of business technology drivers

• Knowledge and understanding of banking regulatory, compliance, risk and security aspects

• Proven experience managing geographically distributed and culturally diverse work groups

• Knowledge of Permit to Build and Permit to Operate

• Extensive experience with multi-million-dollar projects with high complexity and client focus.

• Proven experience at delivering high quality projects on time & within budget

• Extensive experience at presenting metrics to key stakeholders

• Excellent oral and written communication skills across functions and teams, up and down the chain of command

• Listening and gathering customer/user inputs. Simplifying complex topics for non-technical audiences and preparing quick pointed summaries for executives and stakeholders.

• Ability to motivate Project teams

• Strong leadership & good analytical skills

Strong stakeholder management & customer focus

•

Strong knowledge of IT environment and working with external Service

Technical Skills

• Track record of delivering technology Real Estate / Network type Projects

• Management and escalation of underlying project Risks /Issue/ Change

Key Responsibilities:

• Leading, planning and executing the creative production of all our health & fitness solutions
• Defining and building the content production roadmap with instructors & content managers
• Drive programming strategy and regularly evaluating performance of the strategy 
• Serve as overarching lead for the entire production team including producers, editors & talent
• Spearhead innovation & creativity among the content, instructor, celebs and production teams
• Production vendor management, onboarding & negotiations to create content solutions
• Partner with instructors & in-house marketing teams to build compelling brand stories

Qualification & Experience:

• 10+ years of related experience in production, experience in live studio production is a plus
• Strong leadership and communication skills
• Previous experience managing and leading a production team
• Passion for content creation & health and fitness 
• Strong network of production houses, vendors & talent

We are looking for experienced Odoo Developers with good development skills in Python. Candidates should have hands-on experience in end to end implementation of the custom modules in Odoo.

RESPONSIBILITIES:

• Develop and deploy ERP/ web applications using OpenERP/ Odoo.

• Customize/ develop various modules such as Accounting, POS Sales & CRM, inventory, Purchasing, , Invoice, Website, Google map, Warehouse, MRP, HR, etc.

• Customize various modules and integrate services/ products ranging from payment gateways to hardware devices with Odoo.

• Understand Functional requirements from clients. Provide GAP analysis and transform them into technical requirements.

• Functional knowledge of ERP modules like Accounting, Stock, CRM, Inventory, HR, Sales, Purchasing, Manufacturing, E- Commerce, and Payment gateway.

• Experience in Migrations, Odoo end user training.

• Knowledge of OOP concepts, SQL, HTML and JavaScript.

• Experience in hosting on AWS or other cloud service providers

• Ability to understand client requirements and translate them into business solutions.

• Develop and deploy ERP modules from scratch

• Adopt new and emerging technologies to provide solutions to client needs. Cater to time difference need

• Identify technical issues and provide solutions

• Testing support.

• Develop and customize reports based on client s specifications in the modules like Accounting, Inventory, Manufacturing and HR. Work on Odoo's internal BI reporting tool for live reports

• Skills

• Strong familiarity with the Odoo framework is mandatory.

• Should have a solid knowledge of Python and programming concepts. Contribution for Open Source Projects will be advantageous.

• Good problem solving and analytical skills

Education:

• Bachelor's (Preferred)

• Amazon & Flipkart, managing FBA inventories on affiliate platforms and reviews across platforms, managing the brand store on Amazon, maintaining price parity across platforms, coordinating with the in-house logistics teams & ensuring the stock availability in Amazon & Flipkart warehouses to avoid sale loss due to stockouts.                                                                                           

Requirement                     

• Should have exposure of working on D2C (Direct to Consumer)/B2C (Business to Consumer) brands E-commerce websites                                                                   

Skills required    

• prior experience of setting up analytics function from end to end would be desirable, skilled in SQL & data visualization,6+ years of experience in analytics function is desirable,
• Excellent communication skills,
• Calm under pressure; you have a sense of urgency but channel it into productively working through any issues                                                

About Us

We help our customers to Go Digital at 3x Less Cost and 3x Less Time!

appZUI nGage, our App-as-Service platform, accelerates the digital idea to profit journey. Serving more than 250K consumers in US, UK, Switzerland, Australia, India and other geographies with several exciting digital transformations.

Know more:https://bit.ly/az-godigital">http://bit.ly/az-godigital

Role & Responsibilities

We are looking for a Senior developer/Architect to be part of our growing team. In this role you will be handling

• Design and architecture of various core platform components
• Develop and deliver various products for our customers
• Mentor and develop various team members

Skills & Capabilities

• System design for function, scale, security and maintenance
• Data engineering concepts and practice
• Test driven development
• Server-side skills: Nodejs/.Net/Java, Devops, SQL, microservices
• DevOps & SRE skills: Jenkins, Prometheus, Grafana
• System modelling and visualization skills
• Written & oral communication skills
• Front-end skills: (nice to have) Ionic, Angular/React, Javascript, HTML, CSS

What you can expect from us

• Product engineering culture: hypothesis-develop-test-evolve
• Failures are part of learning and growing
• Organization structure and processes to maximize creativity and openness
• Success is about 5 WINS: Customer, Employee, Supplier, Society and Investor

MyDareBox is India's first Innovative alternate Education Technology Company.

Looking for React Native Developers,

Experience - 1+ years 
Job description

-Hands-on experience of using native platform libraries.

-Hands on experience of building mobile applications from scratch.

-Experience with React Native workflows.

-Strong proficiency in JavaScript and the JavaScript object model.

-Understanding of REST APIs, HTTP Request/Response Model and offline storage.