Project Manager
at Rezo.AI
2 - 5 yrs
₹5L - ₹12L / yr
Noida
Skills
Project Management
Requirement Analysis
Gap analysis
Project coordination
Project planning
Project delivery
Project Manager cum Product manager job responsibilities: -
- Define specifications and business requirements.
- Create User Stories/Acceptance criteria.
- Work with all the stakeholders to understand the pain areas and needs. Identify opportunities to address pain points and provide a seamless experience for end users.
- Closely work with the technology team and other stakeholders to communicate the requirements and develop features.
- Perform quality assurance; make sure the newly developed solutions are working as per the acceptance criteria.
- Perform RCA and identify solutions for customer complaints and issues.
- Constantly be on the lookout for ways to improve, discover issues and deliver the highest value to the customer.
- Research and come up with Innovative ideas to improve the application and customer experience.
- Competition landscape tracking. Analyze leading market players and competitors to gain insights and implement innovative solutions to gain a competitive advantage over other apps.
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About Rezo.AI
Founded :
2017
Type :
Product
Size :
20-100
Stage :
Raised funding
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Company social profiles
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Shubham Vishwakarma
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