
Project Manager cum Product manager job responsibilities: -
- Define specifications and business requirements.
- Create User Stories/Acceptance criteria.
- Work with all the stakeholders to understand the pain areas and needs. Identify opportunities to address pain points and provide a seamless experience for end users.
- Closely work with the technology team and other stakeholders to communicate the requirements and develop features.
- Perform quality assurance; make sure the newly developed solutions are working as per the acceptance criteria.
- Perform RCA and identify solutions for customer complaints and issues.
- Constantly be on the lookout for ways to improve, discover issues and deliver the highest value to the customer.
- Research and come up with Innovative ideas to improve the application and customer experience.
- Competition landscape tracking. Analyze leading market players and competitors to gain insights and implement innovative solutions to gain a competitive advantage over other apps.

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Role: Senior AI Engineer
Work Location: TechGenzi Coimbatore Office (ODC for Tiramai.ai)
Employment Type: Full-time
Experience: 2–5 years (Full-stack development with AI exposure)
About the Role & Work Location.
The selected candidate will be employed by Tiramai.ai and will work exclusively on Tiramai.ai projects. The role will be based out of TechGenzi’s Coimbatore office, which functions as an Offshore Development Center (ODC) supporting Tiramai.ai’s product and engineering initiatives.
Primary Focus
As an AI Engineer at our enterprise SaaS and AI-native organization, you will play a pivotal role in building secure, scalable, and intelligent digital solutions. This role combines full-stack development expertise with applied AI skills to create next-generation platforms that empower enterprises to modernize and act smarter with AI. You will work on AI-driven features, APIs, and cloud-native applications that are production-ready, compliance-conscious, and aligned with our mission of delivering responsible AI innovation.
Key Responsibilities
- Design, develop, and maintain full-stack applications using Python (backend) and React/Angular (frontend).
- Build and integrate AI-driven modules, leveraging GenAI, ML models, and AI-native tools into enterprise-grade SaaS products.
- Develop scalable REST APIs and microservices with security, compliance, and performance in mind.
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- Exposure to responsible AI principles (explainability, bias mitigation, compliance) is a plus.
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