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Product Manager - Cloud Telephony
Product Manager - Cloud Telephony
Datacultr Fintech's logo

Product Manager - Cloud Telephony

Shikha Raju's profile picture
Posted by Shikha Raju
4 - 10 yrs
₹12L - ₹35L / yr
Gurugram
Skills
Product Lifecycle Management (PLM)

EXPECTATION 

Datacultr is revolutionizing the way financial institutions engage with their consumers, voice-based solutions continue to remain the main go-to solutions for these companies; consumer behavior and preferences however are evolving, add to that the complexity that various regulations governing customer communication bring.

 

A fresh look at voice-based solutions is needed, to drive disruptive, game changing innovation, we are seeking a dynamic and results-driven Product Manager to lead the design, development, and optimization of cloud-based communication and voice products that drive higher consumer engagement, payments and collections for the industry.

The ideal candidate will have a deep understanding of voice-based technology, cloud solutions, fintech solutions, and the unique challenges within the debt collections space. This role requires a blend of technical expertise, strategic thinking, and strong communication skills to ensure that our products meet client needs and drive impactful results.

 

KEY RESPONSIBILITIES

 

1.  Strategic Planning and Roadmap Development

  • Lead the end-to-end development of cloud-based communication and voice solutions tailored for financial institutions.
  • Redefine how voice technology is utilized in the fintech space by creating innovative, user-centric products that address evolving consumer behaviors and regulatory complexities.
  • Create, own, and communicate a detailed product roadmap with clearly defined objectives, timelines, and priorities.
  • Ensure alignment of the product roadmap with business goals and market opportunities.

2.  Product Development and Delivery

  • Collaborate with engineering, design, and operations teams to define product requirements and specifications.
  • Prioritize features, improvements, and bug fixes to optimize the platform's functionality and user experience.
  • Develop communication tools that optimize engagement, drive higher payment conversions, and streamline debt collection processes.
  • Leverage expertise in voice-based technologies to design solutions that resonate with consumer preferences, ensuring seamless user experiences.
  • Integrate advanced AI and cloud capabilities to enhance the performance and scalability of voice-based products.
  • Ensure seamless integration with existing fintech platforms, CRMs, and customer communication systems.
  • Collaborate with data science teams to implement predictive analytics for optimizing customer interactions.
  • Manage the entire product lifecycle, from concept to launch and beyond, ensuring timely delivery of milestones.

3.  Stakeholder Management and Communication

  • Serve as the primary point of contact between product, engineering, marketing, and sales teams.
  • Clearly articulate the value proposition of new features and updates to internal and external stakeholders.
  • Provide regular updates on product performance, upcoming releases, and strategic initiatives to leadership.

4.   Performance Monitoring and Optimization

  • Define and track key performance indicators (KPIs) to measure the success of the platform.
  • Leverage data analytics and user feedback to drive continuous product improvement.
  • Identify and resolve bottlenecks, ensuring a smooth user experience and operational efficiency.

 

KEY REQUIREMENT -

 

Educational Background

  • Bachelor’s degree in Computer Science, Engineering, Business, or a related field (MBA preferred).

 

Experience

  • 5+ years of product management experience, preferably in voice technology, cloud-based solutions, or fintech.
  • Proven track record of delivering innovative, high-impact products in fast-paced, competitive markets.
  • Experience of working in the financial services or debt collections space is a significant advantage.

 

Technical Expertise

  • Deep understanding of voice-based technologies, cloud platforms in the space, and AI-driven solutions.
  • Proficiency with product management tools such as JIRA and Confluence platforms.
  • Familiarity with regulatory requirements governing consumer communication in the financial industry.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Datacultr Fintech

Founded :
2020
Type :
Product
Size :
20-100
Stage :
Profitable

About

Datacultr is the Global Digital Operating System for Risk Management and Digital Debt Collection, it drives collection efficiencies and reduces delinquencies and NPLs. Datacultr is a digital-only provider of consumer engagement, recovery and collection solutions, helping consumer lending, retail, telecom and Fintech organisations expand and grow in the under-penetrated new to credit and thin file segments . Datacultr's platform makes Smartphone Financing, Smart TV Financing, PayGO, Buy Now Pay Later, Micro-Loans, Nano-Loans and other unsecured loans offered by its clients , to underserved and Unbanked, viable. We are helping millions of new to credit consumers across emerging markets access formal credit and begin their journey towards financial health. Datacultr has clients across India, South Asia, South East Asia, Africa and LATAM Datacultr is the winner of- Red Herring Top100 Global Award, 2022 Flipkart LEAP, India, 2022 HongLeong Bank-Launchpad in South East Asia, 2022 Inclusive Fintech 2021 Red Herring Top100 Asia Award, 2019 NASSCOM Emerge50 Award, 2018
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