Senior Product Manager

Job description

About the company - Exploring Infinities is a EdTech company headed by Neelakantha Bhanu Prakash, which reaches out to students across different educational institutions, employees across a lot of corporates and training them in speed and mental ability by harnessing the infinite brain potentials of the human brain, addressing a variety of audiences in various conferences, for creating awareness on capacities of the human brain by holding demonstrations, workshops.

Role : Full-time

Location : Remote

Roles and Responsibilities:

• Willing to familiarise yourself with the company's vision and mission seeking to accomplish set goals and objectives.
• Collating and maintaining client information in the CRM database.
• Make calls to clients and respond to callback requests for international regions like US, Canada, Middle East, ANZ, EMEA, LATAM etc...
• Email & whatsapp conversations with potential leads.
• Convert potential leads into customers.
• Learning & using our customer relations management software & others.
• Related computer softwares.

Requirements:

• Excellent written and verbal communication skills.
• Laptop is mandatory.
• Willing to work in a startup environment (fast paced).
• Willing to work 6 days a week.

Benefits:

• Competitive salary benefits
• Uncapped Incentives
• Exemplary growth cycle

Join an innovative and groundbreaking cybersecurity startup focused on helping customers identify, mitigate, and protect against ever-evolving cyber threats. With the current geopolitical climate, organizations need to stay ahead of malicious threat actors as well as nation-state actors. Cybersecurity teams are getting overwhelmed, and they need intelligent systems to help them focus on addressing the biggest and current risks first.

We help organizations protect their assets and customer data by continuously evaluating the new threats and risks to their cloud environment. This will, in turn, help mitigate the high-priority threats quickly so that the engineers can spend more time innovating and providing value to their customers.

About the Engineering Team:

We have several decades of experience working in the security industry, having worked on some of the most cutting-edge security technology that helped protect millions of customers. We have built technologies from the ground up, partnered with the industry on innovation, and helped customers with some of the most stringent requirements. We leverage industry and academic experts and veterans for their unique insight. Security technology includes all facets of software engineering work from data analytics and visualization, AI/ML processing, highly distributed and available services with real-time monitoring, integration with various other services, including protocol-level work. You will be learning from some of the best engineering talent with multi-cloud expertise.

We are looking for a highly experienced Principal Software Engineer to lead the development and scaling of our backend systems. The ideal candidate will have extensive experience in distributed systems, database management, Kubernetes, and cloud technologies. As a key technical leader, you will design, implement, and optimize critical backend services, working closely with cross-functional teams to ensure system reliability, scalability, and performance.

Key Responsibilities:

• Architect and Develop Distributed Systems: Design and implement scalable, distributed systems using microservices architecture. Expertise in both synchronous (REST/gRPC) and asynchronous communication patterns (message queues, Kafka), with a strong emphasis on building resilient services that can handle large data and maintain high throughput. Craft cloud solutions tailored to specific needs, choosing appropriate AWS services and optimizing resource utilization to ensure performance and high availability.
• Database Architecture & Optimization: Lead efforts to design and manage databases with a focus on scaling, replication, query optimization, and managing large datasets.
• Performance & Reliability: Engage in continuous learning and innovation to improve customer satisfaction. Embrace accountability and respond promptly to service issues to maintain and enhance system health. Ensure the backend systems meet high standards for performance, reliability, and scalability, identifying and solving bottlenecks and architectural challenges by leveraging various observability tools (such as Prometheus and Grafana).
• Leadership & Mentorship: Provide technical leadership and mentorship to other engineers, guiding architecture decisions, reviewing code, and helping to build a strong engineering culture. Stay abreast of the latest industry trends in cloud technology, adopting best practices to continuously improve our services and security measures.

Key Qualifications:

• Experience: 8+ years of experience in backend engineering, with at least 5 years of experience in building distributed systems.
• Technical Expertise:
• Distributed Systems: Extensive experience with microservices architecture, working with both synchronous (REST, gRPC) and asynchronous patterns (SNS, SNQ). Strong understanding of service-to-service authentication and authorization, API rate limiting, and other critical aspects of scalable systems.
• Database: Expertise in database technologies with experience working with large datasets, optimizing queries, handling replication, and creating views for performance. Hands-on experience with relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., DynamoDB, Cassandra). Expertise in various database technologies and deep experience with creating data models that provide consistent data views to the customer while data is being morphed, handling data migrations, and ensuring data integrity and high availability.
• Kubernetes: In-depth knowledge of Kubernetes, with experience deploying and managing services in Kubernetes clusters (EKS, AKS). Strong understanding of pods, services, networking, and scaling applications within Kubernetes environments.
• Golang: Proven experience using Golang as the primary programming language for backend development. Deep understanding of concurrency, performance optimization, and scalability in Golang applications.
• Cloud Technologies: Strong hands-on experience with AWS services (EC2, S3, DynamoDB, Lambda, RDS, EKS). Experience in designing and optimizing cloud-based architectures for large-scale distributed systems.
• Problem Solver: Strong problem-solving and debugging skills, with a proven ability to design and optimize complex systems.
• Leadership: Experience in leading engineering teams, guiding architectural decisions, and mentoring junior engineers.

Preferred Skills:

• Experience with infrastructure as code (Terraform, CloudFormation).
• Knowledge of GitHub-based CI/CD tools and best practices.
• Experience with monitoring and logging tools (Prometheus, Grafana, ELK).
• Cybersecurity experience.

Position Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.

Responsibilities:

● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.

● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

● Track and report on key performance metrics related to CRM campaigns and journeys

Ideal Candidate:

● 2-5 years of experience in handling CRM tools

● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc

Job Description

You will lead the journey of growth by analysing, solving the problems and executing new projects on ground!

• Create processes and methods to gather business data and create business reports
• Analyze data to identify problematic areas and suggest improvements
• Responsible for goal setting, planning, and execution of projects at farms
• Develop requirements and operational standards - SOP’s
• Conduct continuous reviews of metrics & drive or assist on improvements

Job Requirement

• Expert in SQL, Excel, other scripting languages (R, Python, etc.)
• 1-2 years of experience as business analyst
• Hands on experience on BI tools - Power BI, Tableau, Qlikview, Data Studio, Excel etc
• Self-driven, energetic, lives and breathes data with a problem-solving mindset.
• Should be enthusiastic for travelling on ground, lead teams and execute projects.

You are a perfect fit if you are:

• A self-starter and a quick learner. Result oriented with execution excellence. A problem solver with a go-getter attitude. Passionate about travelling, executing developing and lead teams.

Key Responsibilities:

• Conceptualizing and formulating apps that are suitable for use on all types of Android devices.
• Implementing measures to safeguard users' data.
• Ensuring that the construction and presentation of your apps are congruent with the company's standards.
• Proofreading your code and correcting mistakes before each app is released.
• Collaborating with UI and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order.
• Liaising with the marketing department to ensure consistency in our company's 'voice' across the board.
• Monitoring app reviews to detect areas for improvement.
• Creating app updates, including bug fixes and additional features, for release.

Key Competencies (Functional):

• Proficiency in Java, Kotlin, or C++.
• Ability to use the Android Studio, including the Android SDK, with ease.
• Proficient in code versioning tools including Mercurial, Git, and SVN.
• Knowledge of C-based libraries.
• Familiarity with push notifications, APIs, and cloud messaging.
• Experience with continuous integration.

• Expertise in Javascript, JQuery, W3 CSS, CSS3, HTML5
• Deep understanding of client-side, frameworks such as React.js, Redux & Hooks
• Performance optimization techniques for the web and mobile web
• Expertise in Integrating and maintaining RESTful Web-Services
• Good understanding of AJAX, asynchronous request handling, partial page updates
• Good understanding of Virtual DOM, Data structure, and data manipulation
• Deep understanding of UX principles & building GUI
• Basic knowledge of version control system like Git / Mercurial / Bitbucket
• Writes clean, readable, and maintainable code

Industry:

Retail / E-commerce Functional

Area: IT Software - eCommerce, Internet Technologies Role Category: Programming & Design

Role: Application Programmer

Employment Type: Permanent Job,