PRODUCT MANAGER

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

Key Responsibilities

● Lead the entire channel sales cycle from identifying potential partners to driving recurring revenue.

● Recruit, onboard, and activate new channel partners across multiple regions and industries.

● Build and nurture strong partner relationships through structured business planning, regular engagement, and ongoing support.

● Conduct product training and sales enablement sessions to empower partners with the knowledge and tools needed for success.

● Track partner performance and ensure achievement of sales targets through regular reviews, dashboards, and performance insights.

● Collaborate closely with internal teams including Sales, Marketing, Product, and Customer Success to ensure alignment on partner requirements and success.

● Ensure adherence to commercial policies, compliance norms, and revenue-sharing structures.

● Take ownership of revenue targets for specific partner regions or verticals.

Requirements

1. Educational Qualification: Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.

2. Work Experience: 3–5 years in channel sales, partnerships, or B2B sales, preferably in SaaS, Telecom, or Cloud Communication domains.

3. Partner Handling: Proven experience in onboarding, managing, and growing revenue through channel partners or resellers.

4. Sales Acumen: Strong understanding of the sales cycle, indirect sales models, and partner revenue contribution metrics.

5. Communication Skills: Excellent verbal and written communication for engaging partners and internal teams effectively.

6. Training & Enablement: Ability to conduct partner training sessions and share regular product/sales updates.

7. Analytical Skills: Competence in using CRM tools and analyzing partner performance reports.

8. Process Orientation: Strong follow-up, reporting, and documentation discipline to manage multiple partner accounts.

9. Self-Motivation: Highly driven with a proactive approach and ownership mindset; able to work with minimal supervision.

10. Willingness to Travel: Ready for occasional travel for partner meetings, onboarding, or events (if applicable).

Benefits

* Performance-Based Incentives: Attractive variable pay structure based on partner revenue contribution and performance milestones.

* Growth Opportunities: Fast-track career progression in a high-growth SaaS company with leadership visibility.

* Learning & Development: Access to training, mentorship, and cross-functional exposure to build strategic sales and partnership capabilities.

* Hybrid Work Flexibility: Flexibility to work remotely or from the office as per business needs.

* Collaborative Culture: Work with a passionate and ambitious team that values ownership, innovation, and transparency.

* Partner Network Exposure: Build a strong ecosystem presence with access to leading partners across India.

* Recognition Programs: Be part of regular internal recognition initiatives, awards, and appreciation events.

Job Title: Logistics Executive

Location: Amritsar

Experience Required: 3+ years

Job Type: Full-time

Department: Commercial Operations

Reports To: Reporting Manager / General Manager / Directors

Job Summary (Simple):

The Logistics Executive is responsible for handling shipments and transportation work. This includes booking containers, coordinating with shipping partners, tracking shipments, handling documents, negotiating freight rates, and making sure goods are delivered on time without issues.

Key Responsibilities (Simple Words):

Logistics Work (Main Role):

• Share daily freight rate updates with internal teams
• Negotiate ocean freight rates and get quotations
• Book vessels and containers
• Update daily shipment status in Excel
• Monitor container loading and unloading
• Track container stuffing activities
• Follow up on export documents
• Coordinate with operations team, CHA, forwarders, and vendors
• Track shipments until they reach the final destination
• Handle third-party certifications
• Check freight and transport bills and coordinate with the Accounts team
• Track and report extra local charges
• Handle shipment-related problems or delays
• Follow up with forwarders for DO release and container bookings
• Prepare daily, weekly, and monthly MIS reports

Reporting & Documentation:

• Prepare regular reports on logistics activities
• Maintain proper files, documents, and records

Ad-hoc & Support Work:

• Help with any additional work as required by management
• Prepare special reports for the Reporting Manager, Directors, or MD
• Help create and update Standard Operating Procedures (SOPs)
• Attend meetings and visits with vendors, CHA, and forwarders when required

Working Relationships:

• Coordinate with customers, suppliers, service providers
• Work closely with internal teams and management

Qualification & Experience (Simple):

• Graduate or Diploma holder
• 3 years experience after qualification
• Experience in Shipping Line / Forwarder / CHA
• Strong knowledge of Excel and MS Office
• Good communication and coordination skills
• Good time management and reporting skills
• Attention to detail and accuracy

Other Requirements:

• Male candidates
• Age: 25–40 years
• Ability to prepare accurate reports
• Good document handling and official communication skills

Key Skills Needed:

• Analytical thinking – able to solve logistics problems
• Reliability & responsibility
• Strong logistics and technical knowledge
• Accuracy and attention to detail

About Us: YMGrad is a leading study abroad consultancy firm dedicated to helping students achieve their dreams of higher education abroad. We provide comprehensive services, including application assistance, university shortlisting, and expert guidance throughout the admissions process.

Job Overview: We are seeking a skilled and motivated Content Writer to join our dynamic team. This role involves crafting compelling and personalized application materials, including Statements of Purpose (SOPs), Letters of Recommendation (LORs), resumes, and other college applications. Additionally, the writer will produce SEO-friendly blogs on study-abroad topics and provide consultancy to clients about the admissions process. The ideal candidate will be adaptable, collaborative, and enthusiastic about contributing to various aspects of our consultancy services.

Key Responsibilities:

1. Application Materials: Write and edit Statements of Purpose (SOPs), Letters of Recommendation (LORs), resumes, and other application documents tailored to individual client profiles.

2. Blog Writing: Develop and publish SEO-friendly blog content on study abroad topics, including tips, trends, and country-specific information.

3. Client Consultation: Provide personalized advice to clients regarding the admissions process, application strategies, and document requirements.

4. University Shortlisting: Assist clients in shortlisting suitable universities based on their academic profile, career goals, and preferences.

5. Collaborative Support: Work closely with other team members, including advisors and counselors, to ensure a seamless and integrated service for clients.

6. Quality Assurance: Ensure all written content is error-free, adheres to client requirements, and maintains high standards of professionalism.

7. Continuous Improvement: Stay updated on changes in the study abroad landscape and admissions requirements to provide current and accurate advice.

Job Types: Full-time, Permanent

Pay: 3-4 LPA

Benefits:

• Leave encashment
• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Application Question(s):

• Kindly share your previous writing sample with us.

Job Description:-

In this role, you will be an integral part of our team responsible for developing and maintaining new applications that support assessment systems. This is a unique opportunity to contribute to an important regional initiative.

Role Responsibilities:

Analysis and Design: Collaborate with stakeholders and the Application Systems team to deeply understand application requirements. Develop technical design documents following business standards.

Programming and Testing: Actively engage in application programming to meet business requirements. Conduct unit testing and assist in functional, load, and user acceptance testing when needed.

Project Review and Enhancement: Review ongoing projects and provide valuable recommendations for improvement. Be open to assisting in related tasks as directed by the line Manager.

The Successful Applicant

To excel in this role, you should possess the following qualifications and skills:

Java Expertise: Strong experience in Java Application Design, Coding, and Implementation.

Front-End Development: Excellent skills in front-end development using Angular 10, Bootstrap, and Typescript.

Technology Stack: Proficiency in Java, Spring Suite, Hibernate, PostgreSQL, Docker, Kubernetes, Rest APIs, and Micro-services is highly desirable.

Agile Methodologies: Familiarity with Agile development methodologies, including refactoring, TDD, and continuous integration.

Client Interaction: Exceptional client-facing and presentation capabilities.

Team Collaboration: Ability to work effectively both autonomously and within a team.

If you are a skilled Full-stack developer passionate about creating innovative solutions and meet the above-mentioned qualifications, we invite you to apply for this exciting opportunity.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you believe you fit this position.

ROR

1-2 years of experience working with Ruby on rails as well as libraries like Resque and RSpec.

Good experience with Redis, Sidekiq, and Docker.

Ability to write clean ruby code.

Proficiency with code versioning tools including Git, Github, Gitlab, and SVN.

Experience with AngularJS or React JS is a plus.

Familiarity with MVC, Mocking, RESTful, and ORM.

Good understanding of front-end technologies including HTML5, JavaScript, Jquery, and CSS3.

Knowledge of server-side templating languages including Slim, Haml, and ERB.

Familiarity with tools like Jira, Postman, Slack, and Microsoft Teams.

Work closely with Product Managers to drive product improvements through data driven decisions.

Conduct analysis to determine new project pilot settings, new features, user behaviour, and in-app behaviour.

Present insights and recommendations to leadership using high quality visualizations and concise messaging.

Own the implementation of data collection and tracking, and co-ordinate with engineering and product team.

Create and maintain dashboards for product and business teams.

Requirements

1+ years’ experience in analytics. Experience as Product analyst will be added advantage.

Technical skills: SQL, Advanced Excel

Good to have: R/Python, Dashboarding experience

Ability to translate structured and unstructured problems into analytical framework

Excellent analytical skills

Good communication & interpersonal skills

Ability to work in a fast-paced start-up environment, learn on the job and get things done.

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

Field Sales, Revenue 💵 - PagarBook
(Temporary Fulltime)

About Pagarbook:

1. Employee Management at your Fingertips. PagarBook - India's Best Payroll

and Attendance

2. Management tool for Small & Medium Enterprises. Using PagarBook, a

business owner can maintain all the records of their employees digitally

and can get insights around the same.

3. PagarBook is free & easy to use employee management, work & payroll

management software app where you can manage all your staff and

employee’s attendance, record the work done by your staff and employees

and their salary, payments & advances can also be recorded in this app.

4. Sms & WhatsApp notification to employees and staff about payments,

bonuses, daily work, attendance & leaves.

5. The Sales would be done for premium desktop version of the application

6. Benefits of desktop application:

a. Better and Easier accessibility, also available on mobile web

b. Access to rich reports which gives you business knowledge, spend

c. Unlimited free upgrades for a year

About Sales team:

The field sales team at PagarBook is all about solving SME’s customer problems

and ensuring we deliver compelling value propositions.

On a typical day, the sales team:

● drives the adoption of a premium version of Pagarbook, sold at a

subscription fee per annum

● never-say-no attitude, and comes with a win-all attitude

● At the same time, a core ingredient of the DNA is customer empathy

● We should always ensure the customer is well informed of all the benefits of

the solution, before we close the sales.

Responsibilities and Duties of sales associate:

● You will pitch about PagarBook desktop solution on field to customers

● You will explain the benefits of PagarBook desktop solution to customers

○ Better and Easier accessibility, also available on mobile web

○ Access to rich reports which gives you business knowledge, spend

○ Unlimited free upgrades for a year

● The users can register on the desktop for a free trial for 7 days first

● Sales associate would convert the customer into a paid customer

Mandatory requirements:

● Having your own bike is a must

● Field sales experience is a must (telecom, FMCG and financial sales

experience adds more weightage)

● Local language knowledge in the city of operations is a must

● Graduation in any field is sufficient

Benefits:

● Targets based incentives (extremely attractive)

● Petrol allowance ~upto INR 3,000 (on actual bills)

● Initial job posting would be for 3 months - based on good performance,

conversion to full time employment would be granted

Key Areas of Responsibility (KRAs):

● Onboarding of Customers

○ Meet 30 new clients a day (tracked)

○ Get free trial enabled for 20 clients a day

○ Get 3 sales (paid customers, 10% conversion) per day -

non-negotiable output

● Retaining customer accounts

○ While we build new businesses, cross-selling would be key

○ Customers should keep using PagarBook desktop beyond 30 days of

activation

● Grow customer basket size

○ Identify key SME clusters in the city and prepare an acquisition plan

○ Go aggressive and acquire

● Business acumen & key skills

○ Strong knowledge on PagarBook sales process, services and product

○ Local Market and competition knowledge and clear articulation of

PagarBook advantages

○ Strong negotiation and influencing skills to create win-win

○ Give continuous feedback to internal teams to improve our

customer service level

Finally, remember, you are the PagarBook brand ambassador on the ground! All

the best.

Requirements for field sales - Phase 1 (50):

● South:

○ Bangalore - 5 Associates

○ Coimbatore - 5 Associates