PRODUCT MANAGER

·        Monitoring the entire customer service process.

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        Marathi ,Hindi & English(Basic) language

Job Role: Director / Sr. Director, Marketing

Experience Range: 14 to 18 years

Job Location: Pune / Mumbai / Bengaluru - Remote India

About Company:

It is an innovative and forward-thinking start-up, backed by venture capital, dedicated to delivering cutting-edge 'Future of Work' solutions to global industry leaders. Our core expertise lies in Source-to-Pay applications, where it distinguishes itself through a distinctive ServiceNow platform strategy and proprietary AI technologies. What sets us apart from competitors is our unwavering commitment to redefining industry norms and providing unmatched value to our clients. At the helm, we are proud to have a management team comprised of seasoned industry veterans with a proven track record of building and leading successful organizations.

What are we looking for?

We are seeking an accomplished and visionary Director of Marketing to join our high-impact team. As the Director of Marketing, you will be instrumental in shaping and executing our marketing strategy, elevating our brand presence, and driving demand for our cutting-edge SaaS solutions, globally. This role presents a unique opportunity to lead marketing efforts in a rapidly growing company that is reshaping the landscape of Source-to-Pay applications. This role requires a combination of strategic thinking, technical expertise, strong leadership skills, and a customer-centric mindset.

Roles & Responsibilities:

• Marketing Strategy Development: Develop and execute a comprehensive marketing strategy aligned with our business goals, targeting key industries and personas within the Source to Pay and Contract Lifecycle Management domain on the ServiceNow platform.

• Content Excellence: Oversee the creation of high-quality content, including whitepapers, blog posts, case studies, articles, videos, and infographics, that showcase our thought leadership and address the pain points of our target audience.

• Demand Generation: Drive demand generation initiatives through inbound and outbound marketing tactics, including SEO, SEM, email marketing, webinars, events, and strategic partnerships.

• Sales Enablement: Equip the sales team with the necessary tools, collateral, and training to effectively communicate our value proposition to potential clients.

• Data-Driven Insights: Continuously analyse marketing performance metrics, track ROI, and leverage data-driven insights to refine campaigns and strategies for maximum impact.

• Budget Management: Manage the marketing budget judiciously, allocating resources for optimal ROI while ensuring alignment with company objectives.

• Brand Elevation: Champion the creation and maintenance of a strong brand presence in the market, ensuring consistency in messaging and visual identity across all marketing channels.

• Product Evangelism: Collaborate closely with the product team to develop compelling product

positioning and messaging, ensuring alignment with market needs and competitive differentiation.

• Team Leadership: Build and mentor a high-performing marketing team, fostering a culture of innovation, collaboration, and excellence.

Qualifications & Skills:

• Bachelor’s degree in marketing, Business, or a related field (MBA is a plus).

• Proven experience (minimum 10-12 years) in B2B marketing, in the SaaS industry, with at least 3+ years in a leadership position.

• Proven track record in B2B SaaS, with a preference for experience in Source To Pay, Procure To

Pay, Spend Management, or Accounts Payable domains. Experience within the ServiceNow

Ecosystem is highly desirable.

• Strong understanding of the ServiceNow platform and its ecosystem.

• Demonstrated success in developing & executing marketing strategies that drive growth & revenue.

• Proficiency in marketing automation, CRM, and analytics tools.

• Excellent communication, leadership, and team management skills.

• Creative thinking and a passion for staying up-to-date with industry trends.

• Excellent leadership, team management, and people development skills.

• Exceptional communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.

• Experience 4 to 10 years
• Location - Hyderabad (work from Office)
• NP- Immediate to 30 days
• Need experience in Swift / OOP's concept, API & SDKs, Mapkit, Firebase, and Payment Gateways.

Responsibilities: -

• Design and build applications for the iOS platform (Prefer Swift Language)
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality and organization.
• Should have basic knowledge of the application submission process

Skills

• Proficient with Swift, and Cocoa Touch
• Experience with iOS frameworks.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of UI/UX standards.
• Understanding of Apple’s design principles and interface guidelines
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Proficient understanding of code versioning tools such as Git

Senior UI Developer

Looking for a highly skilled/ Experienced Candidates in Frontend Programming & who is comfortable in dealing with Backend tools.

Key Responsibilities

Reviewing application requirements and interface designs.

Identifying web-based user interactions.

Developing and implementing highly-responsive user interface components using react concepts.

Writing application interface codes using JavaScript following ReactJS workflows.

Troubleshooting interface software and debugging application codes.

Developing and implementing front-end architecture to support user interface concepts.

Monitoring and improving front-end performance.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

6 to 9 years of strong design and development experience in building massively large-scale distributed internet systems and products.

Previous experience working as a React.js Developer.

In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.

Strong experience using a client side MVC framework such as NodeJS, ReactJS, Redux.

Experience with user interface design.

Knowledge of performance testing frameworks including Mocha and Jest.

Experience with browser-based debugging and performance testing software.

Experience in responsive design, cross browser compatibility and website performance.

Knowledge of frontend CSS frameworks like Bootstrap, Material UI and preprocessors like SASS and LESS.

Experience with handling Services, RESTful, APIs (NodeJS preferably).

You will be working with top-quality engineers who have built one of the best employee engagement SaaS platforms. You will be reporting to Engineering Head and working closely with the Architect and other leads.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

Xoxoday is a horizontal rewards & incentive infrastructure platform to solve problems around employee rewards and recognition, channel incentives, sales incentives, and consumer promotions.

Xoxoday (pronounced “zo-zo-day”) is a one-of-a-kind all-in-one engagement and motivation platform that has been empowering organisations across the globe to improve business efficiency, productivity, performance while optimising costs in employees, sales, channel, and consumer engagement. Founded in the year 2012 by Manoj Agarwal, Abhishek Kumar, Sumit Khandelwal and Kushal Agrawal, Xoxoday offers a powerful platform for organisations to align their users with motivation triggers – both extrinsic and intrinsic – and achieve tangible business outcomes. Xoxoday’s robust technology platform includes three highly scalable, easy to use, plug-n-play products. These platforms help organisations to motivate and engage their employees, distributors, dealers, contractors, freelancers, sales teams, survey panellists and more.

Skills Required (Mandatory):

• Automation Testing- using Selenium Java

Roles and Responsibilities:

Experienced with automation tools -Selenium or Appium

Defect management tools (ie: JIRA) Scripting knowledge with Java Programming language 

Understanding of current technologies, Software Test Life Cycle (STLC), Agile and Iterative Development methodologies.

Identify and communicate test plan / cases to automate based on automation framework and approach Defect management tools (ie: JIRA).

Good to Have:

Jmeter, Saucelabs, Testfairy, Postman, Charles proxy, Logcat, etc.

Agile methodology.

Something we will like in you -

You enjoy the excitement of developing new software, mobile apps, and you have a vision for building stable, reliable, and performant systems.

You must have solid foundational knowledge in software development and debugging.

You might have a Computer Science or Engineering degree, or you might not. Your university is not what we're looking for. We care about what you can do at work and how you do it.

This is a remote job. You're free to work where you work best, anywhere in the world: home, co-working space, coffee shops.

Do you recognize yourself in these statements:

• You are comfortable under pressure, and you enjoy working on a broad array of projects with different technical requirements.
• You love unwinding tricky problems, finding the causes, and fixing them for good.
• You take pride in your work with or without accolades from others.
• You care about your coworkers and want to make their lives better.
• You enjoy working across teams to help ship new features and fix bugs.
• You approach your work with curiosity, enthusiasm, and tenacity.

Pay and benefits

• The salary for this position is INR 20000 - INR 30,000
  We assess your seniority relative to the team at Shimbi Labs during the interviewing process. It doesn't matter how many years you worked before.
• Work from anywhere.
• Allowance for the Internet connection.
• Laptop and power backup (After a year).
• 21 days paid leaves.
• Health insurance after a year with us (After a year).

Mandatory: Hands on experience working with Swift 3 , Swift 4. Very strong logical skills. Good hold on operating system concepts and data structure. Experience with web services , core-data , camera kit , image caching concepts, keychain , past experience working with one of the design patterns like MVC / MVVM / Viper , network check.