
Product Manager for a D2C eCommerce Company
at A D2C eCommerce company based out of Mumbai
About Company
Our client is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. They are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. They partner with passionate entrepreneurs to combine their collective learning and experience with data science, digital ethnography, and technology. platforms to build brands that connect to the new generation of Indian consumers.
What you’ll be doing
• Work with brand entrepreneurs to create and implement a forward looking product strategy. Influence technology choices and business strategy in creating multiple D2C brands across Food, Fashion, Home, Beauty and more simultaneously.
• Convert brand proposition into digital user experiences covering pre and post purchase journeys across channels such as D2C, Social Media, Whatsapp, Marketplaces and Metaverse by understanding business economics of brands in their first 1000 days.
• Raise the bar on customer empathy & quality of what we deliver, work with small & high performance teams to build products, managing a fast-paced agile delivery model.
• Analyse macro trends on user behaviour and adoption, predict technology shifts to identify innovative (sometimes first to market) product features and work with multiple tech startups to drive metrics and time to market.
• Talk the data language and drive a working environment fostering data driven decision making while running experiments, identifying gaps and prioritization.
Requirements
• Entrepreneurial mindset with acute understanding of product market fit for every brand with ability to decide when to scale or sunset experiments/initiatives.
• Demonstrated ability to think strategically about business, product and technology and come up with immediate & market first product propositions.
• End to end product development functional knowledge cutting across digital shopping journeys, marketing, contact centre operations, payments etc
• Track record of building and delivering high-quality digital products and complex roadmaps, ideally across multiple product categories with geo-distributed teams
• Ability to provide clarity, cut through clutter and being decisive on priorities and metrics.
• Ability to excite people through communication and presenting data in most the ambiguous situations.
• Ability to define short term goals & metrics (sometimes on a weekly basis) and align teams on how-lists.
• Passion for technology and pro-activeness in developing and/or integrating home developed or 3rd party applications.

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- Strong problem-solving skills, data structures, and algorithms
- Experience with distributed systems handling a large amount of data
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- Good understanding of Web Technologies (RestFul APIs, Authentication)
- Good understanding of Database Systems
- Experience in working on Data Science problems is a plus
- B.Tech/BE/M. Tech in Computer Science or equivalent
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We believe in a setup where our engineers get to experience most components of our platform though they might be experts in one/few areas. Here are some areas where based on your choice & experience you would be working on:
Enhancing various components of our AI platform (e.g Context engine, Feed Integration pipeline, Configuration Manager etc)
Managing bot development/on-boarding for existing/new clients which includes building Bot UI flows, integration of client APIs etc
Exploring new capabilities and integrating external systems (e.g Google Vision APIs, Greatschool.org APIs etc) into bot platforms based on use cases
Building/enhancing customer/employee facing Admin Site for reporting, setup, customer onboarding, configurations, AI training, Monitoring and alerting etc
Building/managing RESTful APIs for various features within the core bot platform
Exploring/integrating/enhancing with various third-party messaging systems (e.g FB Messenger, Twitter, Viber, Alexa, Zendesk, Salesforce etc) as these platforms evolve in capabilities
Building/managing AWS clusters for clients
Automating test cases, build process.
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Insyncai is the leading Customer Experience automation platform for enterprises who need to up-level the entire customer journey. eCommerce penetration has increased more in the last year than it has over the last decade, therefore brands are looking to move beyond legacy systems. Insyncai provides a solution that provides a world-class customer experience for any team. Insyncai’s platform does not require any work from their partners, builds a custom, AI solution in under 4 weeks, and has been shown to automate up to 75% of a customer's journey including support, product discovery, product education and purchase. Having grown 300% YoY, we work with large Fortune 500 brands like Verizon Media, Stamps.com, and more.
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