Job Title:- Product Manager - SAAS/TECH
Job Location:- Gurgaon
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We are currently scouting for Product Manager - SAAS/TECH
My Client Story
My Client is an all-in-one ecommerce logistics platform using modern software to provide fast and affordable fulfilment. Brands of all sizes — use Company full-service solution to store inventory at warehouses near their customers and ship orders with the Company carrier network to improve transit times and shipping costs. Companies deep integration with sales channels enables brands to earn prime like badges to accelerate their sales
s an amalgamation of enthusiastic and genius people working on a remarkable concept, making headway in this industry. It would not only provide you a scope for professional and personal growth but would also provide you a lot of avenues to experiment with and expertise in your skills.
Job Description: -
Looking forward to onboard a committed Product Manager who is motivated enough to combine his analytical, communication and managerial skills in order to administer our customers in the best possible manner. The product manager would be responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision and working closely with engineering, sales, marketing and support teams to ensure revenue and customer satisfaction
What you will do:-
You are required to:
1. Responsible for the full product lifecycle, from writing specifications, working across multidisciplinary teams: design, art, and engineering to launch core features within our existing and new products
2. Manage the planning, scoping, execution and delivery across multiple projects
3. Over viewing the technical implementation of product development
4. Defining the product architecture, modules, interfaces, and data for a system to satisfy specified requirements
5. Exhibit sound product discernment, ability to formulate product strategy and present clear measurable objectives that will lead to achieving our business goals
6. Expected to provide valuable input into business cases based on in-depth data analysis and demonstrate how that analysis impacts key product metrics
7. Run prioritization and trade-offs among customer experience, technical constraints and business drivers
8. Expected to develop a deep understanding of our users: their problems, their needs, their desires
9. Creating product design prototypes
10. Writing and building rich content/user manuals help guides and documents
11. Leading and interacting with cross-functional teams, including product design and engineering
Skills you bring to the table: -
1. A very keen product sense exhibited through decisions in the past
2. Astute customer understanding; a very customer-focused approach to solving the problem
3. Long-term thinking around creating product and execution road maps
4. Data-oriented approach, a key eye for numbers, market insights and an appetite for business context and metrics. 5. Flawless communication skills, the ability to articulate and evangelize product vision, strategy priority and compellingly go to market plans
6. Owner mentality; willingness to take initiatives, the accountability to dive closure
7. Tenacity and grit; the ability to hustle and get things done even over a stretch
8. The ability to collaborate with cross-functional teams yet the assertiveness and and influence to rally people around the right products
What Makes you Eligible?
You are where our search ends, if you hold:
1. Excellent balance of organization and people skills, project management, and a “thirst for the new”
2. Technical Background with 1+ year of experience in the software industry, in roles relevant to project/ program management
3. Experience in working with software development with scrum methodology and Agile framework
4. Work experience on the IT industry is preferred
5. Good exposure to SaaS based tools
6. Hands on experience on Jira, Confluence or any other product management tools
7. Quick grasping and self-learning skills
8. Excellent communication and teamwork skills
About Eshopbox
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About HighLevel
Founded in 2018, HighLevel LLC (www.gohighlevel.com) is a two-tier B2B SaaS Platform focused on Marketing Agencies. We aspire to be a one-stop solution for marketing agencies. We enable agencies to serve their clients with ease using the best cutting-edge tools in the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call centre / Sales agencies, and freelancers. We operate across niches like real estate, dental & medical, local businesses, e-commerce, professional services, and field services.
Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, Omni-box communications, social media, invoicing & payments to name a few. We currently service over 51,000+ agencies and 400,000+ small & medium businesses with a 900+ strong team that works remotely across 20+ nations. We encourage you to check out our YouTube channel to learn more about our platform
https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
About the role
HighLevel Inc is actively seeking a dynamic Product Manager to spearhead Support operations and AI products within our team. In this influential role, you'll be at the forefront, identifying opportunities, conducting proof of concepts, shaping user experiences, and crafting innovative solutions.
Collaborating closely with diverse teams, including engineers, marketers, support agents, and customer success, you will play a pivotal role in defining, prioritizing, and bringing to fruition groundbreaking solutions. Your efforts will not only contribute to keeping HighLevel's support costs in check but also ensure utmost customer satisfaction.
As the Product Manager for Support AI, your key objectives are to:
- Leverage AI/ML methodologies to intelligently respond to customer support queries.
- Facilitate the support team by addressing product and technical requirements
- Identify and implement effective strategies and processes to:
- Improve the accuracy of the AI responses to suit the user inquiries
- Reduce escalations to human support agent
- Establish a robust knowledge base for the platform
- Productize the support AI bot to be deployed for our parent accounts
This role offers a unique opportunity to drive innovation, optimize support operations, and enhance customer interactions through the strategic application of AI. Join us at HighLevel Inc. and be a vital part of reshaping the future of our support landscape.
Type - Full Time (Remote in India)
Your roles & responsibilities:
Strategy & Vision:
- Establish the strategic direction and vision for the product features.
- Make informed decisions about product roadmaps based on market trends, customer needs, and competitive landscape.
Product Planning and Roadmap:
- Collaborate with stakeholders to identify and prioritize requirements and feature enhancements.
- Collaborate with the support team to identify their needs and current challenges, which would feed forward into the Product planning process.
- Develop and maintain a detailed product roadmap for Support AI, aligning it with the company's overall product strategy and goals.
Requirements Definition:
- Conduct user research, interviews, and data analysis to gather insights and identify pain points.
- Translate user needs into clear and actionable product requirements, user stories, and acceptance criteria.
Product Development and Launch:
- Collaborate with engineering, design, and support teams to ensure timely and high-quality product delivery.
- Plan and execute product launches, including creating go-to-market strategies, coordinating marketing efforts, and driving user adoption and engagement.
Stakeholder Communication:
- Communicate product plans, progress, and updates to internal teams and stakeholders, including executives.
- Act as a subject matter expert on Support AI and Best Practices, providing guidance and support to internal teams and external customers.
Performance Monitoring and Analysis:
- Define and track key product metrics to evaluate product performance and drive data-driven decision-making.
- Monitor user feedback and conduct a competitive analysis to identify areas for improvement and address pain points.
What we’re looking for;
- Domain Knowledge: Strong understanding of AI, Knowledge Base & SaaS concepts, technologies, and market trends.
- Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure product success.
- Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.
- Leadership and Collaboration: Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment.
- User-Centric Mindset: Deep empathy for users and a strong passion for delivering exceptional user experiences.
- Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success.
Experience;
- Minimum 3+ years as a Product Manager, with a strong preference for AI, Support & SaaS experience.
- Bachelor's degree in computer science, engineering, business, or a related discipline.
- Familiarity with leading AI technologies and how SaaS support works
Why should you join us?
At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our
unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritize the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.
Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.
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Own one or more products and feature scoping for the products.
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Drive product and integration roadmap, including market segmentation and sizing, market and competitive analysis, technology trends to achieve product line goals.
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Work with engineers and designers to create brilliant UX & UI. Manage and prioritize the product backlog and effectively communicate with the engineering team.
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Understand user needs and gather product requirements using industry knowledge - Define KPIs & performance metrics for the product (i.e. conversion & retention).
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● Background in computer science or another quantitative field - MBA from tier-1 B-school preferred
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Test, discover and improve the product - Obsessively use data to drive product decisions
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Agile/lean delivery team experience as a product owner/product manager.
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Have experience from a small scale or start-up environment.
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Expertise in stakeholder management, throughout every level of the organization.
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Experience launching and developing successful web and mobile apps
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Commercial acumen and extensive user-growth experience
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Complete knowledge of the full product life cycle (SDLC).
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Expertise in MVT, A/B testing and prototyping best practice
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Excellent communication skills to a range of stakeholders
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Advantageous: Experience in software engineering.
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Experience working on search-related products.
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Experience in B2C products.
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Focused and driven
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Strong on initiative
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Positive and enthusiastic
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Resourceful – “Never say never” attitude
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Professional credibility and integrity
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Good Listener – challenge constructively and respond well to feedback
We at Neysa believe that good software is one where you don’t have to (necessarily) read the full manual. Good software is intuitive, inviting and accommodating. Most importantly, good software should make life easy. Neysa is out to build the most intuitive network management software ever, and we are looking for an experienced Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll out products that deliver the company’s vision and strategy.
In this role, you will (Day in the life)
- Plan and execute products throughout the Product Lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met.
Must-have skills (On day one, we'll expect you to)
- Create buy-in for the product vision both internally and with key external partners
- Develop product pricing and positioning strategies
- Translate product strategy into detailed requirements and prototypes
- Scope and prioritize activities based on business and customer impact
- Work closely with engineering teams to deliver quick time-to-market and optimal resources
- Drive product launches including working with public relations team, executives, and other product management team members
- Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
- Build and manage a team of Product Managers
- Act as a product evangelist to build awareness and understanding
- Define the product strategy and roadmap
- Deliver MRDs and PRDs with prioritized features and corresponding justification
- Work with external third parties to assess partnerships and licensing opportunities
- Be an expert with respect to the competition
- Develop the core positioning and messaging for the product
- Perform product demos to customers
- Set pricing to meet revenue and profitability goals
- Deliver a monthly revenue forecast
- Develop sales tools and collateral
Requirements and skills
- MS/BS degree in Computer Science, Engineering or equivalent preferred
- Proven work experience in product management
- Proven track record of managing a team of Product Managers
- Proven track record of managing all aspects of a successful product throughout its lifecycle
- Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
- Strong technical background with understanding and/or hands-on experience in software development, web technologies and network concepts
- Experience in defining networking products, ideally in a services setting
- Working with customers and service providers in the telecom and/or internet services domain
- Experience in creating software subscription products
- Defining and owning the P&L of a software product
- Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
- Skilled at working effectively with cross-functional teams in a matrix organization
- Excellent written and verbal communication skills
The Neysa Team
Neysa is founded by a team that has nurtured a multi-million dollar business from its inception and grown it to be the best in its industry. We are problem solvers at heart, and we get our kicks when our ideas are out there, taking a crack in the real world. Never accepting the status quo, we have always pushed the boundaries of what is possible. And changed our lives, the people we work with and the community in which we operate.
At CLIRNET, we want to empower Doctors with progressive tools and services to deliver quality patient care which is accessible, affordable and equitable. CLIRNET is already a leader in this space, with over 2 Lakh registered physicians regularly using the platform. CLIRNET is now building a product in the video streaming OTT space for knowledge delivery. This position will have a role in ideating, researching and giving shape to this video streaming OTT platform.
Objectives of this Role :
- Drive the product planning process across cross-functional teams of the company
- Analyze product requirements and develop appropriate programs to ensure they're successful achieved
- Develop, implement, and maintain product timelines across multiple departments
- Appraise new product ideas and strategize appropriate to-market plans
Daily and Monthly Responsibilities :
- Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
- Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
- Manage the product development process from conception through design, build, release, analysis, and iteration
- Be a critical voice of the user within CLIRNET.
- Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
- Analyze market data to develop marketing strategies, and define product objectives for effective marketing communications plans
- Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
Skills and Qualifications :
- 2-4 years of experience in product in a B2C consumer internet company with a background in technical product management or web engineering.
- Strong quantitative capabilities, and experience using analytics platforms to understand product usability.
- Familiarity with APIs, documentation, web system architecture
- An understanding of what makes for good user experience and beautiful design.
As a Product Manager, you will collaborate with a cross-functional team of designers, developers, and quality assurance analysts to execute on a portfolio of complex projects related to designing the next generation of our B2C and B2B offerings.
This position is based out of our swanky Gurugram head office.
Ability to manage work in a fast-paced environment and not minding getting their hands dirty is a must.
Location: Gurugram
A successful candidate for this role will have 0 to 3 years of relevant experience in delivering and managing industry-first products and platforms, with a strong user focus, excellent project management skills, delivering impeccable BRDs and PRDs, and a motivation to achieve results in a fast-paced environment. They should be well-accustomed to project management tools like JIRA, Confluence, etc.
Role requirements:
1. Utilization of agile methodologies: to define requirements, prioritize features, provide business guidance, and perform acceptance testing, for newly-developed products as well as enhancements to existing products
2. Understanding data and analytics and using that as a focal point for all deliveries is a must.
3. Proven ability to work in cross-functional environments including digital sales, marketing, business management, and design and engineering teams.
4. Takes responsibility as the Product Owner/ Champion of the assigned product/ module and is the go-to person for any solutions/requirements in the assigned area.
5. Ability to develop quick partnerships with 3rd party systems and integrate their API's to enhance a company's product capabilities faster.
6. Ensure UAT and QA checks on every product release.
7. Make sure OKRs and timelines are met without impacting the quality of product or its release.
- Continually assessing the needs of sellers, market trends, competitive opportunities and threats in defining and evolving the product strategy for upcoming sellers.
- Defining both long term strategy and short term plans to achieve the product vision and deliver business results.
- Conceptualizing and building a rapidly scalable payment and lending platform.
- Understanding and planning based on the market and competitive landscape benchmarks.
- Conceptualizing products by utilizing India Stack – Aadhaar, DigiLocker, UPI etc.
- Having a strong understanding of customer segment and profile. Identifying and filling product gaps and generating ideas that grow market share, improve customer experience and drive growth.
- Driving product innovation to improve self-service capabilities for sellers to achieve and grow online sales.
- Driving innovations to all elements of the seller experience to improve their business results post-implementation.
- Build the product strategy to achieve business objectives.
- Creating a roadmap for the entire product lifecycle management, from ideation to launch and beyond.
- Being responsible for creating the business requirement documents to ensure appropriate coordination between product and engineering teams.
- Collaborating with the engineering team for the implementation of the product requirements.
- Building the appropriate UI/ UX for each product and their subsequent enhancement along with the Marketing, Inside Sales and Customer Experience teams.
- Working closely with the data science team to ensure appropriate data-related interventions and to ensure a better customer experience.
- Building the GTM plan for each product being rolled out to the users with the Marketing, Inside Sales and Customer Experience teams.
- Being responsible for overall P&L of the products being rolled out for both Store and EPS.
- Understanding the market and build business cases for new product opportunities.
- Working closely with the cross-functional team to execute the business goals and end-user needs.
What you need to have:
- Business Acumen:
- Exposure to managing product lifecycle right from ideation to launch.
- Understanding of how to track the market, competition, emerging trends etc.
- In-depth understanding of technology and tools like CRM etc.
- User-centric, UI/ UX led approach.
- Analytical - Hands-on expertise in statistics, SQL and modelling in Excel.
- Team Management:
- Experience in building and scaling the product team.
- Experience in leading a team of Business Analysts and/or Product Managers.
- Ability to align teams to ensure collaboration and growth.
- Ability to inspire the team about the product stack the company is building.
- Start-up mindset:
- Encourages engagement, feedback sharing, transparency and inspires developers to produce their best work.
- Comfort with being the hustler to get things done.
- Ability to work in a fast-paced, anti-bureaucratic, albeit highly chaotic environment.
- Qualification:
- MBA/PGDM from Tier 1 B – School
- Experience of working in hyper-growth start-up
- Between 10-15 years of experience in Product development/ management role, out of which at least 2 years as a Product Head.
- Market place and /or Payments expert with strong domain knowledge.
- Prior background in building tech products at scale.
- Proven ability to drive business metrics using technology and product.
- Passion for creating seamless and engaging user experiences.
- Curious about metrics, execution processes, macro trends.
What you will do:
- Handling product and process development, nutrition profiling, claims development, shelf life testing, manufacturing scale up
- Managing projects - working with team on product, process, packaging development, regulatory, nutrition, manufacturing scaling up
- Being the point of contact for client - weekly project tracking, working with the client and other stakeholders to ensure on time in full delivery of the project
Desired Candidate Profile
What you need to have:- Masters degree in Food Science/ Technology
- 7-8 years of experience in the development of food products in the area of herbals (Ayurveda), Neutraceuticals
- Very good technical skills and understanding
- Good project management skills
- Good communication and leadership skills
The Games Lead will work with a cross-disciplinary team to manage the development process on a new, unannounced FPS shooter game.
This person will work primarily with engineering and QA to support and facilitate the on-time and on-budget delivery of our game.
Responsibilities
- Manage hybrid Scrum-based development process using different tools such as Clickup.com, Asana, JIRA, spreadsheets, Miro, and other tools used to manage teams and processes.
- Work with engineering in planning and development oversight: manage daily check-ins, track progress, and lead end-of-sprint retros.
- Ensure we are getting the most out of engineering, work closely with design to ensure on-target implementation, and track against the schedule to keep on time and on budget.
- Ensure that we are utilizing the most effective development processes possible.
- Create reports that quantitatively track our progress every week and highlight progress and areas for improvement.
- Coordinate QA and support for maximal efficiency and effectiveness.
- Own the product roadmap, development schedule, and overall project P&L.
- Ensure we approach development focused on a key risks-based approach working closely with all disciplinary leads and the CEO.
Qualifications
- Prior lead PM or producer role on at least 1 successful F2P mobile title full lifecycle.
- Experience working on at least 3 mobile game titles, full lifecycle.
- Expert knowledge of all major development processes: You should know the whys (why are we doing things in specific ways?) and not just the actions/motions of the practices.
- Expert knowledge of all major PM tools (Asana, JIRA, and Monday at the minimum).
- Excellent leader and motivator of teams.
- World-class problem solver.
- Appropriate alignment with our company’s Values.
- Ability to think outside of process (when necessary).
- Willingness to abandon politics and bullshit and instead focus on problems & solutions and the delivery of as high quality of a product as our team can possibly create.
- An extremely hard working and get it done work attitude.
What you would be expected to do:
- Gather, prioritize and refine requirements while keeping team members well informed
- Create Use Cases, Flow Charts, Mock Screens, PRDs for business requirements, user requirements, functional & non-functional requirements and system requirements
- Rolling out of new products/apps/automations and resolving stakeholder queries/issues
- Automate business processes using tools like Zapier/Google Scripts, other automation tools
- Collaborate with cross-functional groups and assist in the entire product lifecycle from design to development to launch
- Responsible for testing of applications/solutions/web panels at various stages of the lifecycle
- Working with the development team/or independently on integrations (using 3rd party tools to create mobile applications)
- Travel as per company requirement to places including but not limited to Kenya, Uganda, Nigeria, Myanmar and Tanzania
You might be a strong candidate if you:
- The ability to structure and analyze ambiguous problems
- The ability to communicate ideas clearly through workflows, feature descriptions etc.
- Proactive and willingness to get hands dirty
- Attention to detail
What we offer (in addition to compensation and statutory benefits):
- An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
- The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy
• Low investment.
• Entry for One Year VISA in Singapore.
• Openings in TWP Pass.
• Earn $800-$1200 & above (Rs. 40,000 - 60,000 & above).
• International career training for 1st 6 months at Singapore.
• No entrance exam/IELTS.
• Free counseling.
• Payment after VISA.
• Visa processing within 2-3 weeks.
• Transparent VISA Processing.
• Gateway to Australia.
• Arrear Candidates, Gaps are also acceptable.
• Fresher’s/Experienced can also apply.