Senior Product Manager

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: 1+ years in hotel reservations, operations, or customer service.
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

Role & Responsibilities:

Develop and deliver defect free, web-based applications using C#, ASP.Net and Oracle as per the specifications provided by the Business Analysts.

• Read and Understand the Functional and Technical Specification and have complete understanding of the work before commencing the work
• Design, develop, and unit test applications in accordance with established standards.
• Adhering to high-quality development principles while delivering solutions on-time.
• Adhere to the Quality Management Standards established in the organization.
• Understanding of the SDLC process defined in the organization and follow it without any deviation
• Providing third-level support to the support tickets raised by the business users
• Analyzing and resolving technical and application Logic related problems
• Ensure high performance in the application by developing efficient code

Ideal Candidate:

• Strong .NET Senior Software Engineer Profile
• Must have 5+ years of hands-on development experience with C#.NET, ASP.NET, ADO.NET.
• Must have 3+ years of experience in web application development using HTML, CSS, JavaScript/jQuery
• Must have strong experience in Writing Complex SQL Queries, Stored Procedures, Functions using Oracle / SQL Server.
• Must have experience in designing, developing, and unit testing applications with SDLC compliance
• Experience with AJAX, Crystal Reports, and front-end validations using JavaScript/jQuery.
• ME/MTech (CS) or BE/BTech (CS).

Required Skillset

• Experience in Core Java 1.8 and above, Data Structures, OOPS, Multithreading, Algorithms, Collections, System Design, Unix/Linux. • Possess good architectural knowledge and be aware of enterprise application design patterns. • Should be able to analyze, design, develop and test complex, low-latency client-facing applications. • Good development experience with RDBMS. • Good knowledge of multi-threading and high-volume server-side development. • Basic working knowledge of Unix/Linux. • Excellent problem solving and coding skills in Java. • Strong interpersonal, communication and analytical skills. • Should be able to express their design ideas and thoughts.

Job Brief-

• Understand product requirements and come up with solution approaches. • Build and enhance large scale domain centric applications. • Deploy high quality deliverables into production adhering to the security, compliance and SDLC guidelines.

Responsibilities:

• Accountable for driving and generating revenue for the business unit working on outbound sales inquiries on phone calls or chats.

• Attending business networking events to generate leads

• Create and maintain database for outreach via phone, email, LinkedIn and other networking platforms.

• Market research to develop warm leads

• Develop an outreach mechanism through SOPs to reach out to target customers for generating leads.

• Upsell additional services as required to prospects.

• Get an understanding of the services offered at Infidigit on a regular basis by attending interna trainings as and when required.

• Deliver the monthly target as assigned by the business

• Understands pipeline management, working on opportunities/leads through ZOHO or other CRM tools and be able to present a report on a weekly basis to the leadership team.

• Prepare monthly, quarterly and annual sales forecasts.

• Enable the end-to-end onboarding process for new clients, ensuring a smooth transition from prospect to client status.

• Adhere to SOPs for lead conversion and onboarding to ensure successful client onboarding.

• Preparing weekly and monthly reports.

• Maintaining client records. 

• Provide safe transportation for staff, guests, and clients
• Ensure to deliver service to highest standards while adhering to all policies and procedures
• Maintain vehicle mileage logs
• Drive courteously and safely
• Maintain a safe driving record

Minimum Qualifications

• Excellent problem-solving skills and the got right attitude to work in fast paced environments
• Bachelor’s degree in computer science or equivalent practical experience
• 2 to 5 years of experience in software development using modern frontend frameworks in JavaScript/TypeScript.
• Strong understanding of data structures and algorithms.

Preferred Qualifications

• Strong in Object Oriented Programming and Design Patterns.
• You have experience of working closely with the product and design teams to deliver the product that materially impacts the business and improves the customer experience
• You follow SOLID principles and have experience with microservice architecture, have designed and implemented high performance scalable services/APIs.
• You have experience with component based architectures, PWA, Service workers, UI patterns and libraries most preferably ReactJS / NextJS
• Write client side high performant applications & develop prototypes
• Experience working with Node, NestJS / Express.
• Experience working with PostgreSQL, Redshift, Dynamo, Mongo and Cassandra databases.
• Experience working with RabbitMQ, Kafka.
• You constantly learn and adopt best practices at work, keeping in mind app performance, security, and scalability.
• You have experience working in distributed systems and built/designed systems to failover, event streaming, caching strategies
• You have experience with Docker/Kubernetes in AWS or any cloud computing platforms. And, are familiar with CI/CD processes.

Bonus if you are great communication and team collaboration skills.