Medical Device Engineer

Job Title: UI Graphic Designer

Experience Required: Minimum 3+ Years

Location: Remote

Employment Type: Full-Time

Website: https://coincrowd.com/

Domain : Finance, Blockchain, Crypto

Job Description:

We are seeking a talented and experienced UI and Graphic Designer to join our creative team. The ideal candidate will have a strong background in designing intuitive and visually appealing user interfaces, with hands-on experience in Figma. You must be highly creative, innovative, and possess a keen aesthetic sense to deliver exceptional design solutions.

Key Responsibilities:

Design and deliver high-quality UI designs for web and mobile applications.

Create wireframes, prototypes, and mockups to effectively communicate design ideas.

Collaborate with product managers, developers, and stakeholders to ensure design alignment with business objectives.

Create intuitive and appealing creatives and posts for social handles.

Must have the good sense of design principles, colour theory.

Stay updated on design trends, tools, and best practices.

Translate complex concepts into user-friendly interfaces and visually compelling designs.

Requirements:

A minimum of 5 years of professional experience in UI and graphic design.

Expertise in Figma and other design tools (Adobe Creative Suite, Sketch, etc., is a plus).

Strong understanding of user-centered design, and responsive design.

Exceptional creativity and innovation with a proven ability to produce aesthetic designs.

Excellent communication and collaboration skills.

A portfolio showcasing a range of design projects, including web and mobile UI/UX work.

Knowledge of front-end development principles (HTML/CSS) is a bonus.

What We Offer :

In recognition of your valuable contributions, you will receive an equity-based compensation package. Join our dynamic and innovative team in the rapidly evolving fintech industry and play a key role in shaping the future of Coincrowd's success.

you will play a crucial role in the planning and execution in managing Ceo work. Your responsibilities will include handling inquiries, assisting with travel bookings, managing itineraries, and providing timely support to our clients before, during, and after their travels.

• manage a lively and constantly evolving calendar
• Keeping executive staff meeting minutes and agendas
• Act as gatekeeper, time advocate, and liaison creating efficiency and balance for your leaders’ schedule
• Coordinate internal and external meetings including but not limited to team meetings, off-site, one-on-ones, speaking engagements, and personal engagements
• Working closely with our CEO, helping drive cross-functional projects and associated timelines.
• Working with the executive team to facilitate the deliverables on key executive staff projects.
• Manage the tracking and progress of quarterly OKRs
• Offer coordination support for any candidate interviews as needed
• Book all domestic and international travel, taking into account costs, and proper documentation for any international travel using Navan or airlines directly (for both professional and personal travel)
• Handle multiple requests for the Executive’s time, utilizing strong judgment in prioritizing requests
• Format documents and presentations
• Run personal projects and errands for our CEO, as needed.

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Customer Support Executive Responsibilities:

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

• Excellent interpersonal and written and oral communication skills.
• Excellent computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.
• Fluent in English
• Office Work Location: Malad (East) Mumbai, Maharastra.

Job description

Day-to-day responsibilities include:

1. Understanding the product offerings and managing new deliverables

2. Working on product planning and its complete roadmap, including UI/UX

3. Collaborating with FynTune's stakeholders, including both the management and their clients who utilize FynTune's technology solutions, such as insurance companies, aggregators, and financial enterprises, to plan projects effectively

4. Working along with the QA team on product logic and product validations

5. Working along with the technology team on product development

6. Working with the project team & supporting them on product deliveries

7. Coordinating with stakeholders (internal & external) for the smooth delivery of the overall project

8. Understanding the requirements of clients on the project front and getting the deliveries from FynTune's technology and product team

Who can apply

Only those candidates can apply who:

1. are available for fulltime (in-office)

2. who are graduates and freshers.

3. Should have relevant skills and interests.

Role: Product Manager

Industry Type: IT Services & Consulting

Department: Product Management

Employment Type: Full Time, Permanent

Role Category: Product Management - Technology

Education

UG: Any Graduate

UKG's engineering teams wants to add 4 staff aug consultants (2 in US and 2 in Noida) to support their identity platform infrastructure, deployments to prod, escalations/KTLO, and debugging needs. They'll need to partner with internal dev teams who consume our Identity platform around any issues or new integrations needed. RCA/enhancing our observability.

They need to have the below qualifications:

• Linux (Ubuntu) - Understanding of Linux OS and has experience with troubleshooting complex issues that can be due to infrastructure related around disk/iops, network latency, jvm/gc related, as well as application related defects.

Python/similar scripting language to help automate manual tasks/remediation efforts.

• Ansible

• Identity platforms/technology -

SAML2/Oauth2/Directory server LDAP#python queryquerylanguage/OpenDJ/OpenAM/Auth0/Okta/SSO

• Java - understanding of Java tuning/best practices for high volume applications at scale

• Nginx

• Grafana • PagerDuty

• Postman/API • Kibana/Splunk

Dynatrace

GCP preferred. Azure is good as well.

Role : DevOps Engineer 

Experience : 1 to 2 years and 2 to 5 Years as DevOps Engineer (2 Positions)

Location : Bangalore. 5 Days Working.

Education Qualification : Tech/B.E for Tier-1/Tier-2/Tier-3 Colleges or equivalent institutes 

Skills :- DevOps Engineering, Ruby On Rails or Python and Bash/Shell skills, Docker, rkt or similar container engine, Kubernetes or similar clustering solutions

As DevOps Engineer, you'll be part of the team building the stage for our Software Engineers to  work on, helping to enhance our product performance and reliability. 

Responsibilities: 

• Build & operate infrastructure to support website, backed cluster, ML projects in the  organization. 
• Helping teams become more autonomous and allowing the Operation team to focus on  improving the infrastructure and optimizing processes. 
• Delivering system management tooling to the engineering teams. 
• Working on your own applications which will be used internally. 
• Contributing to open source projects that we are using (or that we may start). 
• Be an advocate for engineering best practices in and out of the company. 
• Organizing tech talks and participating in meetups and representing Box8 at industry  events. 
• Sharing pager duty for the rare instances of something serious happening. ∙ Collaborate with other developers to understand & setup tooling needed for Continuous  Integration/Delivery/Deployment (CI/CD) practices. 

Requirements: 

• 1+ Years Of Industry Experience Scale existing back end systems to handle ever increasing  amounts of traffic and new product requirements. 
• Ruby On Rails or Python and Bash/Shell skills. 
• Experience managing complex systems at scale. 
• Experience with Docker, rkt or similar container engine. 
• Experience with Kubernetes or similar clustering solutions. 
• Experience with tools such as Ansible or Chef Understanding of the importance of smart  metrics and alerting. 
• Hands on experience with cloud infrastructure provisioning, deployment, monitoring (we are  on AWS and use ECS, ELB, EC2, Elasticache, Elasticsearch, S3, CloudWatch). 
• Experience with relational SQL and NoSQL databases, including Postgres and Cassandra.
• Knowledge of data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc.
• Experience in working on linux based servers. 
• Managing large scale production grade infrastructure on AWS Cloud. 
• Good Knowledge on scripting languages like ruby, python or bash. 
• Experience in creating in deployment pipeline from scratch. 
• Expertise in any of the CI tools, preferably Jenkins. 
• Good knowledge of docker containers and its usage. 
• Using Infra/App Monitoring tools like, CloudWatch/Newrelic/Sensu. 

Good to have: 

• Knowledge of Ruby on Rails based applications and its deployment methodologies.
• Experience working on Container Orchestration tools like Kubernetes/ECS/Mesos.
• Extra Points For Experience With Front-end development NewRelic GCP Kafka,  Elasticsearch.