Lead Product Manager

Responsibilities:

Manage and supervise a team of service engineers and technicians who perform maintenance and service tasks on BMS equipment’s.

 Ensure the availability of spare parts and resources necessary to perform repairs and maintenance activity for complete cycle.

Set objectives, monitor team performance, and ensure work is completed on time and to required standards.

 Oversee the delivery of preventative and corrective maintenance services for BMS systems.

 Ensure compliance with Service Level Agreements (SLAs) and contractual commitments with clients.

 Coordinate and schedule routine maintenance checks and emergency repairs for BMS-related systems.

 Serve as the primary point of contact for clients regarding BMS service-related inquiries and issues.

Build and maintain strong relationships with clients by providing exceptional customer service and addressing concerns proactively.

 Conduct regular client meetings and reviews to ensure satisfaction with the service provided.

 Support clients in upgrading their BMS systems with new technologies or integrating Provide high-level technical support for service-related issues, troubleshooting complex problems that may arise within BMS systems.

 Ensure that all BMS systems and operations comply with safety regulations, building codes, and industry standards.

Maintain accurate records of maintenance activities, service reports, and equipment performance.

 Generate regular reports for clients and management on system status, service outcomes, and energy usage.

Track and report on budgetary performance, costs, and resource allocation, invoicing and AR collection from time to time.

 Assist with the development and management of the BMS service department's budget.

 Ensure that service operations are cost-effective and within the budget while maintaining high standards.

Identify areas for continuous improvement in BMS services and processes.

Stay up to date with the latest technological advancements in building management systems and incorporate them into service offerings.

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Conduct offline training sessions on JAVA topics.

Prepare and share training materials, assignments, and case studies.

Guide students through hands-on activities and real-world marketing projects.

Assess student performance and provide constructive feedback.

Ensure engaging, interactive, and practical classroom sessions.

Roles & Responsibilities:

Job Description:

• Adobe has three cloud solutions: Creative Cloud, Document Cloud and Marketing Cloud. As part of Adobe’s Global Business Direct (GBD) process, the Inbound Sales Manager (ISM) is responsible to handle the sales for two out of these: Creative Cloud and Document Cloud. Sales can be made through multichannel: inbound chats, calls and emails across different Geos like NA, EMEA and APAC. While new customer acquisition always remains a priority, an ISM also needs to be able to up-sell/cross sell to existing customers by way of consultative selling.
  
  Responsibilities:
  
  
• An Inbound Sales Manager is accountable for driving and generating revenue for the business unit working on inbound sales inquiries on phone calls or chats
• Deliver the quarterly target as assigned by the business and achieve growth on critical products like Adobe Sign, Substance and Stock
• Generate incremental revenue from the existing customers by up-selling additional products and services
• Understands pipeline management, working on opportunities/leads on SalesForce and be able to present a report on a weekly basis to the leadership team
• Maintain exceptional level of service quality through CSAT(Customer satisfaction)
• Identify opportunities where a product specialist team can be involved to increase the deal size. Set up and attend the demos with them
• Should be well versed with Adobe’s solution/products that he/she will be responsible to position or sell
  
  

Requirements:

• Graduation is a must for this role

• Should have excellent communication and presentation skills

• Proven quick learner, who can understand and be able to position Adobe products and newage Solutions

• An ideal candidate should be "passionate" about inside sales as a profession & a believer in the ideology that inside sales is the present & future of sales

• Should have the skills to engage a customer and seek more areas of revenue

realization(value selling Vs. Transaction selling)

• Preferred experience in North American sales/support process and understanding the nuances of selling in this region

• Should multitask and be comfortable switching between phone and chat to address multiple customer queries at the same time

• Candidates with prior IT Sales background with an understanding of SaaS and licensing will be a plus

• Should possess sound understanding of the sales cycle/Inside Sales model and consultative selling approach. Basic understanding of sales techniques like BANT, Sales funnel, and pipeline management is desired

• Should be willing to work in all Geos: NA, APAC and EMEA

• Should have a minimum typing speed of 40 words per minute for Chat

 Profile: Senior Java Developer

🔷 Experience: 5+ Years

🔷 Location: Remote

🔷 Shift: Day Shift

(Only immediate joiners & candidates who have completed notice period)

✨ What we want:

✅ AWS cloud services (MANDATORY)

✅ Docker containerization (MANDATORY)

✅ Spring/Spring Boot framework

✅ RESTful API development

✅ Microservices architecture

✅ Database experience (SQL/NoSQL)

✅ Git version control & CI/CD

✅ Kubernetes orchestration

What you'll do:

• Partner closely with Product Design, Engineering, and Product Management to understand requirements and deliver product features and roadmap as envisioned by stakeholders.
• Own end-to-end user journey and all aspects of design execution from ideation, to prototyping, to user acceptance testing of product design tasks assigned.
• Conduct user interviews, user testing sessions, card sorting, affinity mapping, conduct both qualitative and quantitative tests, and analyze the data.
• Design high-impact, functional responsive interfaces for web and mobile
• Collaborate with other designers and participate in our design critique process, to receive and provide feedback on design work
• Manage and contribute to Kaizen - Beaconstac's Design System

Skills you bring to the table:

• Experience in designing SaaS products with large customer bases
• Deep expertise using Figma/Xd/Sketch, and familiarity with design systems
• Knowledge of Carbon - IBM's Design system or experience building a design system from scratch is a plus.
• Fundamental understanding of the end-to-end iterative UX design process — research, ideation, information architecture, prototyping, validation, and refining solutions into pixel-perfect deliverables.
• Ability to articulate design decisions throughout the user-centered design process.
• Ability to update and engage with stakeholders like product managers and engineers.
• Relevant fundamental knowledge of front-end technologies to collaborate with UI engineering teams will be an advantage.

We’re looking for a Java Backend Developer with strong experience in Spring Boot, AWS, and Microservices to join our growing team. If you're passionate about scalable backend systems and love working in a fast-paced environment, we want to hear from you!

What You’ll Bring:

• 4+ years of backend development experience
• Strong hands-on expertise in Core Java and Spring Boot
• Experience designing and developing Microservices architecture
• Solid working knowledge of AWS services
• Familiarity with RESTful APIs, version control (Git), and CI/CD
• Strong problem-solving and debugging skills
• Ability to work independently and in a collaborative team environment
• Immediate joiners are highly preferred

Job Description:

We are seeking a skilled and experienced Blockchain Developer to join our dynamic team. As a Blockchain Developer, you will be responsible for designing, implementing, and maintaining blockchain-based applications and solutions. You will collaborate with cross-functional teams to develop innovative blockchain solutions that meet our business requirements. The ideal candidate should have a strong background in blockchain technology, solid programming skills, and a passion for staying updated with the latest trends and developments in the blockchain space.

Responsibilities:

1. Design, develop, and implement blockchain solutions based on business requirements.
2. Collaborate with cross-functional teams to integrate blockchain technology into existing systems and applications.
3. Research and evaluate blockchain frameworks, platforms, and tools to identify the most suitable solutions for our projects.
4. Write clean, efficient, and maintainable code for blockchain applications.
5. Implement smart contracts and decentralized applications (DApps) using Solidity or other relevant programming languages.
6. Ensure the security, scalability, and performance of blockchain solutions.
7. Conduct code reviews, testing, and debugging to ensure the quality of deliverables.
8. Stay updated with the latest developments, standards, and best practices in blockchain technology.
9. Provide technical guidance and support to team members and stakeholders.
10. Document technical specifications, architecture, and processes related to blockchain development projects.

Requirements:

1. Bachelor's or Master's degree in Computer Science, Engineering, or related field.
2. Proven experience as a Blockchain Developer or related role.
3. Strong understanding of blockchain technology, cryptocurrencies, and decentralized systems.
4. Proficiency in programming languages such as Solidity, JavaScript, Python, or C++.
5. Experience with blockchain platforms such as Ethereum, Hyperledger, Corda, or EOS.
6. Familiarity with smart contract development and deployment.
7. Knowledge of cryptographic principles and security protocols.
8. Experience with blockchain development tools, libraries, and frameworks.
9. Excellent problem-solving skills and attention to detail.
10. Strong communication and teamwork skills.
11. Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
12. Certification in blockchain development (e.g., Certified Blockchain Developer) is a plus.

Join our team and be part of exciting projects at the forefront of blockchain technology innovation!

We are looking for a UI Developer to join our team! Headquartered in New York, LodgIQ delivers a revolutionary SaaS platform for Algorithmic Pricing and Revenue Management for the hospitality industry by incorporating machine learning and artificial intelligence. For more information, visit http://www.lodgiq.com">http://www.lodgiq.com 

Backed by Highgate Ventures and Trilantic Capital Partners, LodgIQ is a well-funded company, seeking for a motivated and entrepreneurial UI Developer to join its Product/ Engineering team in India. Qualified A+ candidates will be offered an excellent compensation and benefit package.

Requirements:

• In-depth knowledge of HTML/Javascript/React.JS
• Strong flair for UI and UX
• Understanding of Web Application architectures e.g. Django/Flask 
• Familiarity with Cloud Environments  (AWS, EC2, S3, IAM) 
• Working knowledge of NoSQL databases such as MongoDB 
• Proficiency in consuming and developing REST APIs with JSON data 

Specific Job Knowledge, Skills & Abilities:

• Real world experience with large-scale data on AWS or similar platform
• Must be a self-starter and an effective data wrangler
• Intellectual curiosity and strong desire to learn new Big Data and Machine Learning technologies 
• Deadline driven, and capable of delivering projects on time under a fast paced, high growth environment 
• Willingness to work with unstructured and messy data
• Bachelor’s degree or Masters degree in relevant quantitative fields.