Product Manager

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.

Requirements:

• Experience: 1+ years in hotel reservations, operations, or customer service.
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

About Company

Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation. The Lighthouses are run through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together towards changing lives.

The Global Opportunity Youth Network (GOYN) is a global initiative catalysing systems shifts for youth opportunity in communities around the world through the creation of sustainable training, employment, and income-earning pathways. GOYN works with “Opportunity Youth” — young people aged 15-29 who are out of school, unemployed, or working in informal jobs.

Designation: Content Manager, Digital Opportunities Project, GOYN, Pune

Reporting To: Director, GOYN : Pune

No. of positions: 1

Expectations / Deliverables:

● Build enduring relationships with NGOs, community based organizations, corporates, employment agencies, skilling organisations, digital platforms and government including PMC for enabling collective action at the city level.

● GOYN brand-building and enrolment of various stakeholders as partners

● Ensure creation of a dynamic working relationship with partners to ensure smooth enrolment of youth into various livelihood/non-livelihood institutions

● Ensure timely updates from partners regarding youth livelihood status to help maintain the youth journey database and enable feedback mechanisms

● Coordinate with organizations to conduct livelihood sessions for youth in the community settings

● Experience in reaching consensus and drafting MoU's

● Be up to date with any developments in the ecosystem and forge new partnerships with youth facing organizations

● Collate, develop and distribute engaging content aligned with the digital platform from partner organisations

● Collaborate with design teams to plan and develop site content, style and layout

● Use content management systems to analyze platform traffic and user engagement metrics

● Manage content distribution to other channels and social media platforms to increase web traffic.

● Ensure legal compliance (copyright and data protection) and secrecy of OY data

● Stay up to date with developments and generate new ideas to draw the audience’s attention.

Preferred Skill sets, Years of Experience, Professional Background:

● Post Graduation in any background, with 1-3 years of experience in the field of Content writing and partnership building

● Strong commitment towards building relationships with organizations in the ecosystem

● Hands-on experience with MS Office and WordPress

● Basic technical knowledge of HTML and video editing etc.

● Knowledge of SEO

● Competent in managing social media

● Excellent writing skills in English, Hindi and Marathi

● Attention to detail

● Good organizational and time-management skills

● Open to travel.

 Roles and Responsibilities

1. Outbound Calling and Product Pitching: Engage with potential customers and present our amazing products in a compelling manner.

2. Revenue Generation: Showcase your sales prowess to boost the company's revenue and contribute to our success story.

3. Achieve Targets: Set your sights high and strive to exceed targets, unlocking exciting incentives along the way.

4. No Cold Calling: We believe in consultative selling, ensuring you have meaningful conversations with interested prospects.

5. Consultative Selling: Understand the needs of our customers and provide tailored solutions, making a real difference in their lives.

🎁 Perks and Benefits 🎁

1. Weekly Incentives: Enjoy attractive weekly incentives, rewarding your hard work and dedication.

2. Fast Track Growth: We nurture talent and provide ample opportunities for fast-track career growth.

3. 24*7 Pantry: Fuel your creativity and enthusiasm with our well-stocked pantry, available round the clock.

4. Free Dinner and Breakfast: Indulge in delectable meals on us - because well-fed minds create the best ideas!

5. Shuttle Service: Say goodbye to commuting hassles with our convenient shuttle service.

📝 Requirements 📝

1. Excellent Communication: Your ability to articulate ideas effectively will set you apart.

2. Laptop and Stable Internet: Equip yourself with the tools for success.

3. Good Convincing Skills: Persuade customers with your charming and convincing demeanor.

4. Excellent English Speaking: Fluent English will be your superpower in this role.

This is a full-time Contract role and the location is Remote Fully

Compensation can be negotiated depending upon the Skill-set and experience

Will share the JD on further communication

•  Exp : 3-15 years
• Java NMS/EMS  : Work location : GGN
• Experience in implementation of NMS/EMS applications and good understanding of FCAPS functionalities
• Proficient in Java/J2EE, SpringBoot, SpringCloud, Kafka and REST webservices
• Experience in implementation of micro-services based applications
• Experience in any of the rule engine like Drools and workflow creation like JBPM, Camunda
• Experience in SQL and NoSQL databases, DB schema designing and database accessing using Hibernate JPA 
• Experience with SNMP, Netconf, device management, inventory management
• Hands on experience in Wildfly/Jboss App server 
• Experience in dev-ops tools like Jenkins, Docker, Kubernetes
• Proficient in Angular, HTML5, CSS, Bootstrap, Typescript, ES6 
• Good to have Micro Frontend Architecture exposure
• Experience with tools like Maven, Ant, Git, Sonar, JaCoCo, Karma, Jasmine
• Scripting using Shell, Python, etc
• Must be involved in customer interactions for requirement gathering and solution designing discussions

Roles & Responsibilities:
·Manage company’s various online bidding profiles
·Identifying quality lead and bringing up the projects for the company
·Bidding on various portals like PPH/ GURU/ UPWORK / Freelancer and other relevant online platforms
·Handle the initial discussions and collect the strategic information about the prospects
·Understand complex project requirements and prepare proposal /bid to generate leads
·Continue prospect engagement and account management throughout the sales cycle until closure.
·Independently collaborate with the technical team for presentation with prospects.
·Scout for new bidding platforms and websites to catch out the opportunities.
 
Skill & Experience Required
·Excellent verbal and written communication skills, capable of converting the prospect with good linguistic ability.
·Must have 1-3 years of experience in Web Development & Mobile Apps project acquisition and closure through the online bidding platforms.
·Experience with lead generation and prospect management via various online bidding platforms.
·Must have sound technical knowledge of advanced Web and Mobile technologies trending today.
·Lead generation through LinkedIn, database, and other social networks would be an added value.
·Ability to handle the sales independently or as part of a team

We are looking for a front end engineer with focus on UI/UX engineer with superb technical and aesthetic aptitude. The front end engineer will primarily be responsible for building and delivering custom solutions for our customers including the graphic design, experience design, and coding of the front ends. In this role, we expect you to gain an intimate understanding of your user and the value they’ll derive from the solution and develop user interfaces to deliver that value to the user in an ideal manner. The successful candidate will be curious, creative, ambitious, self motivated, flexible, and have a propensity for taking action.

Although your primary responsibilities will be around front-end work, we prize individuals who are willing to step in and contribute to other areas including automation, tooling, and management of applications.

As part of the early engineering team, you will have a chance to make a measurable impact in future of Thinkdeeply as well as having a significant amount of responsibility.

Skills

Required Skills:

• 5+ years in architecting and building Single Page Applications (SPA)
• Shipped at least 2+ applications using Angular/AngularJs
• Expertise in building Angularjs and Angular with integration and unit tests
• Experience in upgrading angular/js versions and converting angularjs -> angular.
• Good working knowledge of other frameworks such as REACT, nodejs, meteor etc.
• Experience with package management tools such as webpack for minification, uglification etc
• Experience with creating embeddable widgets
• Expertise with CSS frameworks such as Bootstrap4

Desired Skills:

• Demonstrated expertise of building cloud native applications
• Familiarity with administration of CI/CD such as jenkins

Responsibilities

• Develop new user-facing features
• Build reusable code and libraries for future use
• Collaborate with other team members and stakeholders to create UI/UX designs
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Collaborate with other team members and stakeholders