Product Manager

We’re Hiring: Customer Support Executive – International (Voice & Chat)

Location: Kolkata

Shifts: Rotational (Day/Night)

Experience: 1–3 Years

Department: Customer Support / Operations

Job Summary:

We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.

Key Responsibilities:

·      Own end-to-end customer interactions across voice and chat (international & domestic)

·      Deliver quick, accurate, and high-quality responses with a customer-first approach

·      Resolve queries and issues proactively with clear follow-through

·      Maintain clean and structured documentation

·      Ensure high service standards, customer satisfaction,

·      Operate with discipline by following SOPs, quality benchmarks, and processes

·      Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:

·      1–3 years of experience in customer support (voice and/or chat process)

·      Excellent verbal and written communication skills

·      Strong problem-solving and multitasking abilities

·      Ability to handle pressure and manage difficult customers professionally

·      Basic computer knowledge (MS Office, typing skills)

·      Good listening skills and attention to detail

·      Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:

• Experience in BPO/KPO or international call center environment
• Exposure to global customer handling and cultural sensitivity

Shift Timings:

·       Day Shift: 11am – 9pm

·       Night Shift: 9pm – 7am

6 days Working (Rotational week-offs)

We are seeking a creative and strategic Social Media Manager to oversee our social media presence across various platforms. You will be responsible for planning, implementing, managing and monitoring our social media strategy to increase brand awareness, improve marketing efforts and drive engagement.

Key Responsibilities:

• Develop, implement and manage social media strategy across platforms like Instagram, Facebook, LinkedIn and YouTube.
• Create engaging content tailored to each platform.
• Schedule posts, track performance and optimize based on insights and trends.
• Run paid social media campaigns.
• Respond to comments, messages and mentions promptly to build community.

Requirements:

• Bachelor's degree is must.
• Proven work experience as a Social Media Manager or similar role.
• Excellent communication skills.
• Ability to manage multiple projects and meet deadlines.

Location - Gurugram

Work from Office

6 Days, Sunday fixed off

Salary : 25k-40k (Depends on Interview and last drawn)

Knowmax is the leading provider of customer experience knowledge management solutions globally that help solve customer problems. We help unicorns & Fortune 500 clients globally to help revolutionize the way CX knowledge is created, curated and consumed. We are a fast-paced tech startup that relentlessly innovates daily to make solving customer problems easier and accessible to our client’s employees and agents. We’re profitable, bootstrapped, and run a lean team across functions. Knowmax has been able to demonstrate value to dozens of Billion $ companies across geographies.

We’re industry agnostic and have significant global exposure. 

As an Enterprise Account Executive, you will be at the forefront of driving growth and safeguarding revenue for our customers. Your role is to quickly and consultatively engage with customers and prospects, to understand their business needs and demonstrate how our solution can align with their objectives. Leveraging your expertise, you'll recommend the optimal solution to improve their customers’ journeys and accelerate their growth.

The ideal candidate for this coveted position is an expert in large and complex technology deals, offering an enhanced sales experience due to their specialization; and is accountable for forecasting their sales quarterly. He or she is a self-starter who has a track record of exceeding assigned monthly and annual sales quota.

What You’ll Do:

• Qualify deals quickly and focus on educating the customers on why they need to buy from Knowmax and also being able to build a need in the first place.
• Gain access and establish relationships with key executives, C-level leaders and decision makers.
• Consult with potential decision makers and their teams to determine the optimal solutions to solve business challenges and accommodate specific business needs.
• Responsible for encouraging long-term strategic relationships within select high profile enterprise accounts.
• Develop a robust qualified pipeline and handle strategic and value-based account planning, forecasting, and closing opportunities.
• Be the trusted advisor and influencer in winning customer decisions to buy, architect and adopt Knowmax solutions.
• Prospect into your assigned accounts to discover and develop opportunities.
• Lead complex sales cycles, using the support and strengths of key internal partners (Pre-Sales, Product Management, Executives, and partners) to close opportunities and exceed your quota.
• You will keep your team updated on your progress by regularly and accurately updating our internal CRM system.
• Own a revenue quota basis your region, also being able to build your own pipeline through your own network.

• Requirements:
• True hunter with 2-5years experience in consultative, B2B sales with a proven track record of success in enterprise SaaS in domestic or global markets
• Able to excel in a fast-paced work environment without direct daily supervision.
• Excellent interpersonal, communications, presentation, and organizational skills.
• Strong aptitude and problem-solving skill.
• Documented success selling to multiple levels of decision makers in large accounts.
• Willing to travel throughout the assigned region
• Independent & self-motivated. Can hit the ground running with a strong drive to succeed.
• An existing network of customer contacts & partners within the enterprise contact center market is a plus.
• Bachelor’s degree from accredited college or university is preferred.

• Must have 4 to 7 years of experience in ETL Design and Development using Informatica Components.
• Should have extensive knowledge in Unix shell scripting.
• Understanding of DW principles (Fact, Dimension tables, Dimensional Modelling and Data warehousing concepts).
• Research, development, document and modification of ETL processes as per data architecture and modeling requirements.
• Ensure appropriate documentation for all new development and modifications of the ETL processes and jobs.
• Should be good in writing complex SQL queries.

• • Selected candidates will be provided training opportunities on one or more of following: Google Cloud, AWS, DevOps Tools, Big Data technologies like Hadoop, Pig, Hive, Spark, Sqoop, Flume and
• Kafka would get chance to be part of the enterprise-grade implementation of Cloud and Big Data systems
• Will play an active role in setting up the Modern data platform based on Cloud and Big Data
• Would be part of teams with rich experience in various aspects of distributed systems and computing.

REQUIREMENTS:

Location: Bangalore / Mysore

Role: Java Development

Experience:4-10 yrs

Education:

• BS/MS in Computer Science, Engineering, or related subject

Skills:

• 4+ years of software development experience using traditional software development life cycle methodologies (covering requirements, design, development, testing and Implementation of n-tier architecture)
• Extensive experience with object-oriented software development methodologies and practices. Strong in following technologies
• OOAD/OOPS/UML, Design Patterns, MVC, Spring, Hibernate, Java, J2EE
• UI technologies AngularJS, HTML5, CSS3, java script library, Ajax and other UI frameworks
• Exposure to component model design, SOA, open sources framework/tools
• Web Services, JMS, XML, SQL& Oracle
• Must have exposed with Test Driven Development/Re-factoring ideas/ Domain driven design patterns/continuous integration/Build Automation / Data-Mapper framework/Mocks.

Competencies:

• Experience in developing platforms or frameworks, components
• Excellent knowledge of the open source software/ tools/ technologies

Personal Traits:

• Strong comprehension, analytical and problem-solving skills
• Excellent Communication skills (written & verbal) are mandatory

Roles & Responsibilities:

• Understand the functional requirements of the end applications and arrive at the functionality requirement for the platform
• Contribute towards right design and development of multi-tiered, distributed architecture, scalable applications in a client-server / web environment
• Meet project timelines with adequate quality standard
• Technical assessment (e.g. platforms, tool proliferation, age of underlying technologies, uptime/availability, business processes)

"ArisGlobal proudly offers an Impressive Package of Compensation and Benefits. In addition to competitive salary compensation and paid time off, eligible employees receive health care benefits and can participate in healthcare and dependent-care spending accounts that reduce out-of-pockets costs by reducing taxable income. Income protection and wealth accumulation benefits help our employees reach their long-term financial goals."