myHQ - Senior Product Manager

Headquartered in Ahmedabad, Appitsimple is better known for its innovative "Digital Products" - SoftwareSuggest and CallHippo. It is an IT company that has been revolutionizing & simplifying the way organizations do business since Jan 2014.

ApiItsimple is an all-remote organization with a team of 150+ members. With over 300 customers of SoftwareSuggest and 2000+ customers of CallHippo, AppItSimple has a dominant presence over the globe.

URL: https://appitsimple.com/about" target="_blank">https://appitsimple.com/about

Product: CallHippo.

URL: https://callhippo.com/" target="_blank">https://callhippo.com/

CallHippo was launched in 2017. It is an intelligent VoIP (voice over Internet protocol) service provider for business organizations and call centers. The main objective behind launching CallHippo was to provide easy-to-adopt, cost-effective, scalable, and accessible phone systems to businesses. Customized pricing plans, 24/7 available support, and innovative top-of-the-line features make CallHippo stand out from market competitors. With 2000+ customers across 25+ countries, the company is just getting started and is sure to scale greater heights in the future.

Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.

Experience- 0.6-3 years

The Job Description for Customer Support Executive:-

1)Work on chats and Tickets

2)Maintain a mean response time of less than 1 minute since it is live chat support

3)Chat Quality score should not be less than 4/5

4)Close maximum support tickets in a month

5)Resolve queries with utmost efficiency to facilitate customer retention.

Requirements

1)Experience in Tech Support

2)Experience with troubleshooting

3)Hands-on knowledge in providing support for any kind of application software

About Company

Our client is a luxury home decor brand. It's nothing less than a revolution in the home decor industry- where technology enables world-class home interior design. We use technology combined with internationally trained designers to help our customers achieve the style they want to express.

Our services include unique technology-driven processes and analytics, consulting, execution and supervision – all within schedule and planned budget, so they can relax and enjoy their space transformation with peace of mind.

We encourage our consumers to explore and discover their own self-expression while amazing their senses with new cultures and design techniques, tasteful decor and ambience.

Responsibilities 

• Identify opportunities for new products

• Analyse how a new product ties in with market needs and consumer preferences

• Set design requirements based on briefs from internal teams and clients

• Research materials and techniques

• Sketch drafts on paper or digitally (for example, using CAD)

• Mock-ups and prototyping

• Use 3D modelling software to design products

• Produce prototypes and test functionality

• Improve the design of existing products

• Gather feedback from product users

• Presentation

• Strong knowledge of the industry and market trends

• Provide assistance to product engineers when needed.

• Recommend new tools and technologies by staying abreast of the latest trends and

  techniques

• Handy and experienced with all materials in the market.

Desired Candidate Profile:

• 5+ years’ experience as a Product Designer

• Experience in industrial design

• Creativity in mixing up colours, shapes and techniques

• Hands-on experience with computer-aided design tools

• Good knowledge of 3D modelling software

• Time-management skills

• Adaptability

• Excellent attention to detail

• Ability to collaborate with cross-functional team members

• A well-rounded portfolio of client work, demonstrating a strong understanding of client objectives.

• Passion for design; not satisfied with the status quo and always thinking of ways to improve

• Skilled in making detailed technical working drawing of the product

• Creative problem-solving skills

Qualification:

• Diploma or Degree in Product Designing

Must Know Software:

• Adobe Photoshop

• Adobe InDesign

• Illustrator

• AutoCAD

• Rhinoceros

• Key shot

• Fusion 360

• 3DMax

• Sketch Up

• MS Office

• 6+ years Experienced in building data pipelines and deployment pipelines for machine learning models
• 4+ years’ experience with ML/AI toolkits such as Tensorflow, Keras, AWS Sagemaker, MXNet, H20, etc.
• 4+ years’ experience developing ML/AI models in Python/R
• Must have leadership abilities to lead a project and team.
• Must have leadership skills to lead and deliver projects, be proactive, take ownership, interface with business, represent the team and spread the knowledge.
• Strong knowledge of statistical data analysis and machine learning techniques (e.g., Bayesian, regression, classification, clustering, time series, deep learning).
• Should be able to help deploy various models and tune them for better performance.
• Working knowledge in operationalizing models in production using model repositories, API s and data pipelines.
• Experience with machine learning and computational statistics packages.
• Experience with Data Bricks, Data Lake.
• Experience with Dremio, Tableau, Power Bi.
• Experience working with spark ML, spark DL with Pyspark would be a big plus!
• Working knowledge of relational database systems like SQL Server, Oracle.
• Knowledge of deploying models in platforms like PCF, AWS, Kubernetes.
• Good knowledge in Continuous integration suites like Jenkins.
• Good knowledge in web servers (Apache, NGINX).
• Good knowledge in Git, Github, Bitbucket.
• Working knowledge in operationalizing models in production using model repositories, APIs and data pipelines.
• Java, R, and Python programming experience.
• Should be very familiar with (MS SQL, Teradata, Oracle, DB2).
• Big Data – Hadoop.
• Expert knowledge using BI tools e.g.Tableau
• Experience with machine learning and computational statistics packages.

Roles and Responsibilities:

• Gather and analyse cloud infrastructure requirements

• Automating system tasks and infrastructure using a scripting language (Shell/Python/Ruby

preferred), with configuration management tools (Ansible/ Puppet/Chef), service registry and

discovery tools (Consul and Vault, etc), infrastructure orchestration tools (Terraform,

CloudFormation), and automated imaging tools (Packer)

• Support existing infrastructure, analyse problem areas and come up with solutions

• An eye for monitoring – the candidate should be able to look at complex infrastructure and be

able to figure out what to monitor and how.

• Work along with the Engineering team to help out with Infrastructure / Network automation needs.

• Deploy infrastructure as code and automate as much as possible

• Manage a team of DevOps

Desired Profile:

• Understanding of provisioning of Bare Metal and Virtual Machines

• Working knowledge of Configuration management tools like Ansible/ Chef/ Puppet, Redfish.

• Experience in scripting languages like Ruby/ Python/ Shell Scripting

• Working knowledge of IP networking, VPN's, DNS, load balancing, firewalling & IPS concepts

• Strong Linux/Unix administration skills.

• Self-starter who can implement with minimal guidance

• Hands-on experience setting up CICD from SCRATCH in Jenkins

• Experience with Managing K8s infrastructure

The ROLE

• Handle the inbound interest received by Marquee
• Get the inbound leads to setup an online demo with us
• Conduct a small research on the prospect’s company and background prior to the demo to conduct a smooth sales call
• Conduct online demos with the prospects and turn them into paying customers
• Ensure that the product demo is neat and organized
• Work with the prospects to understand their needs and pitch them the right Marquee product to solve their problems
• Manage on-going relationships with customers
• Run strategic follow ups (Calls/texts/emails) on the prospects to get in maximum sales
• Strive to achieve the sales targets
• Work with our Founder on strategic alliances - potentially travelling to various financial centers globally

Here are some important things to consider prior to applying to us:

• Knowledge/prior experience with startup fund raising is a distinct advantage
• WE'RE A REMOTE TEAM so you can work from wherever you like - you don't have to attend office on a day to day basis
• You should own a laptop
• EXCELLENT written & spoken English required
• We shall provide a 5-7 days training session once you join in.

Company Description : Livewire Events and Promos, is widely recognized as a complete events & btl solutions factory. It’s a team of young, creative and dynamic professionals that strive to create a better experience for clients everyday. With a vast experience in the field of Events, Entertainment and Activations, Livewire Events & Promos has emerged as a prominent Event management company over the years. Recently to be ranked amongst India’s Top 50 experiential companies by BW Applause magazine in 2016.

 Our Clientele includes corporates from IT / ITES , Media , Telecom & Manufacturing industries. With over 16+ Years of experience across segments , we are known for Our versatility and Delivery .We are always on the look out for like minded people with a passion for excellence. 

Website: www.livewireexperience.com

Job Position: Executive – Business Development

Location: Pune

Job Profile:

• Lead Generation through cold calls
• Telecalling to identify the right contact in companies
• Data Mapping as per target markets for new business development
• Open Doors with Potential clients through constant follow up
• Entry level & Introductory Meetings with potential clients
• Constantly build Data base of clients & Corporates as per the companies requirements
• Daily Report preparation
• Chase a revenue target as decided by the organization