myHQ - Senior Product Manager

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Key Responsibilities:

  Design, develop, and maintain efficient, reusable, and reliable Go code.

  Implement and integrate with back-end services, databases, and APIs.

  Write clean, scalable, and testable code following best practices and design patterns.

  Collaborate with cross-functional teams to define, design, and ship new features.

  Optimize application performance for maximum speed and scalability.

  Identify and address bottlenecks and bugs, and devise solutions to these problems.

  Stay up-to-date with the latest industry trends, technologies, and best practices.

Required Qualifications:

  Proven experience as a Golang Developer or similar role in software development.

  Proficiency in Go programming language, paradigms, constructs, and idioms.

  Experience with server-side development, microservices architecture, and RESTful APIs.

  Familiarity with common Go frameworks and tools such as Gin.

Knowledge implementing monitoring, logging, and alerting systems

  Experience with SQL and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB).

  Understanding of code versioning tools, such as Git.

  Strong understanding of concurrency and parallelism in Go.

  Experience with cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes) is a plus.

  Excellent problem-solving skills and attention to detail.

  Ability to work effectively both independently and as part of a team.

you can direct contact us: nine three one six one two zero one three two

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a

company.

Job Role: Social Media Account Manager

Experience Level: 2+ years in Agency set-up

Location: Bangalore, On-site

Job Overview:

We are seeking an experienced and strategic-minded Social Media Account Manager for our client-based social media team. This role requires a dynamic individual who can execute effective social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

● Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

● 2+ years of proven experience in social media management within a client-based agency or related environment.

● Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

● Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.

● Profound understanding of social media platforms, algorithms, content formats, and best practices.

● Proven track record of generating exceptional results via integrated marketing strategies (online + offline).

Creative Content Writer

Are you a wordsmith with a flair for crafting compelling stories? Do you thrive in a fast-paced, creative environment? If so, we're looking for you! Our dynamic team is on the hunt for a Creative Content Writer who can bring ideas to life with engaging and original content.

About Us: 

At Antier, we believe in the power of words to inspire, educate, and connect. We are a forward-thinking company, committed to pushing the boundaries of digital storytelling. Our team is a melting pot of innovative thinkers, passionate creators, and driven professionals who are dedicated to making a difference.

The Role:

The Creative Writer will focus on repurposing the existing content on our website, ensuring that SEO integrity is maintained. Additionally, they will contribute to creating branded content for video scripts, pitch decks, branding the social media content,and marketing materials.

Key Responsibilities: 

• Craft high-quality, original content for various platforms, including websites, video scripts, social media, and marketing materials.
• Collaborate with the marketing and design teams to develop creative strategies that align with our brand’s goals.
• Conduct thorough research to ensure content accuracy and relevance.
• Edit and proofread content to ensure clarity, grammar, and overall quality.
• Stay updated with industry trends and incorporate best practices into your writing.

What We're Looking For:

• A Master’s degree in English or Journalism.
• Exceptional writing, editing, and proofreading skills.
• A knack for storytelling and a creative mindset.

What We Offer:

• A competitive salary and comprehensive benefits package.
• An inspiring, open, and diverse work environment.
• Opportunities for professional growth and development.
• A chance to be part of exciting projects with a dynamic team.

Antier is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

• Conducting analysis of website and application requirements.
• Writing back-end code and building efficient PHP modules.
• Developing back-end portals with an optimized database.
• Troubleshooting application and code issues.
• Integrating data storage solutions.
• Responding to integration requests from front-end developers.
• Finalizing back-end features and testing web applications.
• Updating and altering application features to enhance performance.

• Bachelor’s degree in computer science or a similar field.
• Knowledge of PHP web frameworks including Yii, Laravel, and CodeIgniter.
• Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
• Understanding of object-oriented PHP programming.
• Previous experience creating scalable applications.
• Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
• Familiarity with SQL/NoSQL databases.
• Ability to project manage.
• Good problem-solving skills.

Hands-on experience in React.js  and Good understanding of core concepts

Hands-on experience in state management libraries like Redux.

Hands-on experience in HTML5 & CSS3 and JavaScript.

Experience integrating with Restful web services

Proficient with ES6/7/8 syntax and concepts

Proficient knowledge of cross-browser compatibility issues

Knowledge of modern authorization mechanisms, such as JSON Web Token

Experience with common front-end development tools such as Babel, Web pack, NPM.

Unstop (formerly Dare2Compete) is looking for a Video Editor Cum Designer who can create visual concepts to communicate ideas that inspire, inform or captivate consumers. The one who can develop the overall layout and production design for video adverts, campaigns, and social media. 

Responsibilities of the Candidate: 

• Work creatively to produce original and aesthetically pleasing designs and solutions
• Tell a story through short and impactful videos (editing of existing footage and creating new vector-based videos/animations)
• Keep abreast of the latest trends in terms of video content and design on social media
• Sort through music that supports the story
• Create images and videos that identify a product or convey a message
• Develop graphics for product illustrations, logos, and websites
• Select colors, images, text style, and layout
• Review designs for errors before printing or publishing them
• Develop engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages

Tools Required: 

• Adobe Creative Suite – After Effects, Premier Pro, Photoshop, Illustrator
• Knowledge of CorelDRAW will be a plus

Key Skills:

• Creativity
• Artistic talent
• A knack for storytelling
• Attention to detail
• Ability to work under pressure
• Ability to meet tight deadlines
• A thinker to ensure s/he adds value to our company

Work Experience: 

• Minimum work experience in a relevant role (animator/video editor) of 2 to 4 years
• Proven work experience as a Video Editor/Animator
• Solid experience with digital technology and editing software packages 
• Demonstrable video editing ability with a strong portfolio
• Thorough knowledge of timing, motivation, and continuity
• Knowledge of special effects, 3D, and compositing
• Creative mind and storytelling skills