Salesforce Jobs in Pune

• Design, document, build test and deploy new or updated functionality/fields etc from sandbox to salesforce instance
• Design and deliver custom Visual Force and Apex Classes as required
• Create Salesforce Enterprise Architecture that seeks to increase ROI
• Serve as a Lead Developer (hands-on) in system design, development, documentation, and maintenance

• Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in given application.
• Create and deliver technical and end-user training to internal administrators, power users, executive teams, sales teams, customer service representatives, and marketing teams.
• Responsible for the design of the Salesforce.com object structure, the configuration of standard & custom objects, security models, fields, page layouts, workflow rules, reports, and dashboards.
• Develop and enhance our Salesforce environment to support business operations and processes, integrate with various business systems
• Participates in all phases of Software Development Life Cycle (SDLC) including design, coding, code review, testing, bug tracking, change management, deployment, and support
• Participates in project planning, scoping and estimating
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
• Maintains strict confidentiality in all departmental and company matters

• Maintain user roles, security, profiles, and workflow rules wherever necessary.
• Manage all change control for all EE Salesforce instance
• Analyse un-used fields and recommend items to remove
• Maintain the consistency of the workflow and confidentiality of the business for EE
• Takes care of the removal of redundancy and duplicity of user accounts
• Manages all executive functions, such as maintenance of user accounts, records, dashboards, and additional conventional tasks
• Organizes the assessment, extension, and conclusion of new requests for development Position Description Energy Exemplar Page 3 of 3 For Official Use Only Uncontrolled when printed or downloaded
• Provides training to fresh users in the organization to make them skilled for participating in Salesforce-related processes
• Serves as the link connecting the application developers (or 3rd Party), business personnel and users
• Remains responsible for creating and maintaining reports in Salesforce.com and extracting insights from data for advancing business revenue
• Serve as primary system administrator for EE Salesforce.com environment with 100+ users
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce.com data feeds and other integrations
• Coordinate the evaluation, scope and completion of new development requests.
• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
• Assist in training of new users, and grow the Salesforce.com skill set across the organization
• Integrate 3rd party Salesforce applications

What Are You Going To Do? 

As a Salesforce Commerce Cloud Architect you will design and develop solutions for global brands. You will work with Delivery Managers, Developers, Quality Assurance engineers and client teams to deliver the best in ecommerce. 

Main Responsibilities: 

• Design, build and configure SFCC e-commerce websites 
• Integrate third party solutions using a range of e-commerce technologies 
• Facilitate requirements gathering sessions with client teams 
• Work with an Agile team to ensure solutions are delivered timely and on budget 
• Lead technically teams of SFCC developers 

What Do We Expect? 

• Expert knowledge of Salesforce Commerce Cloud 
• Expert knowledge in JavaScript, HTML, CSS 
• Experience with complete e-commerce lifecycle development 
• Strong understanding of design patterns 
• Proven problem-solving skills 
• Team player 

Why Join Us? 

• Competitive remunerations & benefits package 
• Exposure to International Brands & latest technologies  
• Friendly, yet competitive work environment  
• Flexible working hours and working location 
• Technical training & certifications 
• Business/Consulting training & certification  
• Sport & team building events  

Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.

Key Responsibilities :

Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.

Experienced in a tech support role in managing Android, iOS or Windows devices

Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools

Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives

Deal directly with customers, and respond promptly to customer inquiries

Handle issues by providing the appropriate Root cause of the issue

Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement

Technical Skills – Must Have:

Experience on mobile device platforms (Android, iOS, Windows or Mac) 
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.

Nice To Have :

Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.

Skills :

Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills

Minimum 7 years of experience in Salesforce Sales & CPQ Cloud or any other CPQ Product

Skills

• Experience with full cycle project implementations in Salesforce CPQ required.
• Strong Salesforce CPQ functional & technical knowledge
• Strong experience in configuring & customizing Salesforce CPQ application
• Experience in customized CPQ integration with CRM/ERP applications
• In depth knowledge in product configuration & rules, commerce process, document engine and pricing functionality in CPQ
• Strong experience in Agile way of working
• DevOps practitioner with Bitbucket, Git and CI/CD experience
• Good understanding and exposure to Salesforce DX
• Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes
• Good Communication, Analytical & problem-solving skill

We are hiring for Salesforce Community Cloud

8+ years of experience

3 yrs experience in Salesforce Community development.

Expert in Lightning component development

Should be able to set up and manage communities

Should be able to customize Communities

Should have experience on salesforce Integrations

Should some exposure to Mulesoft Any point Platform

Collaborating with the client to understand their business objectives and shepherding them through the intricacies of the Salesforce platform. Analyze and review of business, functional, and technical requirements

Design and create application architecture and develop solutions that achieve the customer’s objectives that are secure, scalable and maintainable; translating business requirements into systems, services, and solutions. Implementing automation to improve processes

Participate in project team meetings and communicate effectively with business and technical team members and stakeholders, include across team and organizational boundaries

Reporting project status as required

#hiring #community #salesforce #salesforcecommercecloud #salesforceconsultant #salesforcecommunity #sfdc

Title:-Salesforce developer with Tibco integration
Location:-Pune
Exp:-4+yrs
CTC:-20-23lpa

KEY RESPONSIBILITIES: 

• Develop enhancements to support the implementation of multiple strategic business units
• Analyze production support defects and develop code fixes
• Provide technical guidance to key business stakeholders
• Collaborate with Platform Manager and Technical Architect on technical and solution designs
• Work with other IT teams on integration related issues and enhancements
• Provide guidance to QA team on testing requirements
• Document technical and solution designs
• Adhere to the documented agile process and comply with corporate standards/policies

SPECIFIC KNOWLEDGE & SKILLS: 

·         Experience with the development of the following components:

o   Apex Triggers and Batch classes

o   Lightning Web Components

o   Flows, Process Builder, and Workflows

o   Web Services

• Knowledge and experience of Sales Cloud implementations
• Experience with the development of Tibco Scribe and the creation of data flows
• Extensive knowledge of all admin tasks

Roles and Responsibilities

• Design and implement Salesforce integration architectures for data and process integration with other non-SF systems
• Collaborate with Stakeholders and SFDC Architects to understand the integration requirements and involve in development
• Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement)
• Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
• Understand key SFDC architecture concepts and influence design for requirements.
• Support in translations of Functional requirements into detailed technical requirements
• Design and prepare the integrations process flows
• Prepare the technical design for the salesforce application considering all the functional, technical, and integration needs of the application
• Develop software solutions using Salesforce.com API framework, and 3rd part APIs
• Responsible for driving operational excellence by implementing strategies for continuous delivery of Salesforce and any dependent software on the cloud
• Ensure the on-time delivery of enhancements or modifications to ongoing production systems
• Collaborate with Stakeholders and SFDC Architects to understand the implementation requirements and deliver with quality
• Work with technical and business stakeholders to maintain and enhance applications in iterative release cycles
• Remain up to date on the newest Salesforce releases and manage the impact on the business.
• Create and deliver appropriate documentation, training and communication around feature(s) and process changes to the immediate team
• Work closely with other developers in the team, business analysts, QA analysts and project managers.
• Mentor junior developers, handle the team with the individual contributor’s role

Required Competencies: 

• 10-12 years Salesforce experience, predominately with Salesforce Lighting. Must have experience in designing solutions.
• Experience coding with Apex, Java Script, Visual Force and Lightning Components, specifically LWC.
• Must have prior experience managing full life cycle SFDC implementations, while holding down the role of Salesforce Lead.
• Ability to Perform configuration, customization, integration, and support of Salesforce.com
• Understanding of the Salesforce.com data model
• Understanding the release management and software development life cycle
• Should be able to review code of development team members
• Strong communication skills to ask relevant questions in client/dev team meeting etc. & able to work around release related dependencies across projects
• Comfortable in client calls including executive sponsors and stakeholders
• Knowledge of Salesforce recommended best practices around design and development.
• Good to have experience in Release Management tools
• Designing and implementing integration architectures for data and process integration
• Experience with both Salesforce CRM and custom applications built on the Salesforce Platform

• 3 to 6 years of experience as a Salesforce Developer.
• Extensive experience in developing Lightning Components (SLDS as well as custom)
• Experience in Lightning Web Components must
• Aura component
• Good functional understanding of Sales and Service Cloud
• Hands-on experience in point and click features such as Workflows, Approval Process, Validation Rules, Data Migration, Data Loader
• Should have one additional skill along with the custom development
• Good understanding of scenarios to use Process Builder, Visual Workflow, Lightning App Builder, etc.
• Apex, Apex data loader, Apex Classes, Apex Triggers and declarative platform-tools
• Ability to take client calls independently and clearly articulate and discuss project status and requirements regarding the project.
• Open to travel abroad for short term / long term assignments
• Good knowledge of APIs/integration preferred
• Preferred Certification (Platform Developer I App Builder | Admin 201 )

• Minimum 4 years in IT industry with minimum 2 to 4 years' experience on Salesforce
• Minimum 1to2 yrs. expr on Twilio
• Extensive knowledge of APEX, Visualforce, Lightning platform development framework and Service Cloud
• Deep understanding of deployment processes and tools with regard to Salesforce, including CCD
• Extensive knowledge on salesforce to twillio integrations
• Extensive knowledge on Salesforce integration patterns, best practices and capabilities including APIs, security, authentication, etc.
•  Proven experience in designing end-to-end Salesforce applications based on functional requirements which are scalable, flexible and meet the customers' needs
• Ability to clearly answer questions on the different design options available on the Salesforce platform and the tradeoffs which exist between different approaches
• Very good working functional and technical knowledge of at least 2 Salesforce products e Sales Cloud, Service Cloud, etc.

•5+ years as a salesforce admin doing oob configuration, flows, lightning, sales cloud setup

• 3+ years creating process flow diagrams, interacting with business

• Salesforce certified Admin & Sales Cloud Consultant

• Nice to have – cpq & billing experience

• Thorough understanding of Billing and invoicing processes

- Experience with balance migrations

- Reconciliation and root cause analysis of differences between source and migrated data

- Manage execution plan

- Coordinate resources "Mock Run" execution

- Perform reconciliations

- SAFe Agile experience

• Must to have – cpq & billing experience

• Reconciliation and root cause analysis of differences between source and migrated data

Required Qualifications:

Experience - 7-8 years

Grade: - C1 consultant and D1 – Architect  

• Previous consulting experience
• Salesforce certifications
• Technology Consulting Experience with the following Salesforce modules or Apps: Salesforce Sales Cloud, Service Cloud, Marketing Cloud, CPQ, FSL
• 2+ full life cycle Salesforce implementations
• Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
• Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
• Experience implementing Salesforce.com functionality and act as a knowledgeable liaison with business stakeholders.
• Strong technical knowledge and Integration experience
• Experience leading / managing a work stream on full life cycle enterprise implementations
• Experience working with customers and other team members to understand Business Requirements and Business Processes Analysis. Document detailed business, functional & technical requirements.
• Worked closely with business stakeholders, business analysts, implementation partners and integration/development, and quality assurance teams.
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• MBA in marketing, sales, information systems, business or equivalent number of years of experience.

Additional Skills:

• If you believe that digital technology has the power to make the world more connected and informed, as well as offer new answers to the most complex challenges? If so, we would like to know you!
• Must have partnered with clients to solve their most complex Customer Experience problems
• Should have the ability to lead and have impact conversations with clients and in the office.
• Should be confident to share your ideas and to make them a reality
• Be a creative thinker that loves to be on the cutting edge, solving problems though technology and design
• Must have unique exposure to consulting capabilities, industry expertise and SDLC methodologies, as well as cutting-edge creative prowess.

Roles & Responsibilities:

• You are expected to work within an engagement team and be responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations.
• Serve as an integrator between business needs and technology solutions
• Problem solving and offering ideas to solve client issues
• Conduct relevant research, data analysis, and create reports
• Identify efficiencies and innovative approaches
• Maintain responsibility for completion and accuracy of work products
• Assist in proposal development as requested
• Develop your skills through training courses, mentoring, and daily interaction with clients
• Empower clients to re-imagine how they connect and engage with their customers.
• Redefine the customer's digital journey, clients can look forward to stronger brand loyalty, a better a customer relationship, and a sales process so personal it feels effortless.

Your job responsibilities include

• Planning and coordinating with internal and external stakeholders to ensure project execution as per technical and functional specifications.
• Reviewing technical requirements and adapting those into a Force.com application.
• Communicating with end-users to fully understand client expectations.
• Participating in and leading code-review sessions to identify potential project bottlenecks and suggest solutions.
• Requirement analysis, database design, coding, testing, implementation and maintenance of Salesforce and associated software applications.
• Managing technical delivery of integrations and custom extensions.
• Providing hands-on support in software/application architecture, development, design, independent analysis and problem resolution.
• Overseeing development, design, UI and technology integration efforts for effective completion of a project.
• Salesforce.com setup, configuration, customization, data Migration and deployment of applications to Force.com platform
• Providing guidance to clients over technology, processes and applications while updating them on regular project related developments.

• 3+ years of experience in Force.com applications design, development, integration, AppExchange launch and support and minimum 6 months to 1 year of hands on experience in Salesforce Lightning development.
• Fluent in Salesforce Lightning. Extensive experience developing Lightning Components – both within the Salesforce Lightning Design System and by writing custom Lightning Components in Java Script within the Aura framework.
• Solid experience of Lightning component development and Salesforce customization.
• Convert business requirements into well-architected solutions that best leverage the Salesforce.com platform. Develop the technical Design, custom solution and system design based on lightning platform
• Minimum of 6 months Lightning Component development experience.
• Minimum of 6 months experience with Salesforce platform programming languages – Apex, Visualforce, Lightning Component framework.
• Minimum of 6 months experience with Lightning Design System framework.
• JavaScript, Remote Objects or JavaScript Remoting/events, JQuery, CSS
• Salesforce Static Resources Setup and usage of lightning apps and embedding in VF pages.
• Implementing REST integration (Salesforce.com web services API, REST API, JSON, Apex, HTML)
• Being a Certified Force.com Developer is a must, an Advanced Developer is highly desirable
• Strong knowledge of Agile methodology
• Proficiency in Apex, Visualforce, Web Services, SOQL, AJAX, XML, Javascript, HTML
• Experience in SFDC customization, integration and administration
• The ability to lead workshops and provide direction to your team members
• Excellent communication and presentation skills

• 6 to 8 Years of Salesforce Implementation experience
• Minimum 3-4 End-to-End Salesforce Implementation experience
• Solution Architect experience on Implementation Projects
• Experience with Sales cloud and CPQ ( Application Design , Architecture and development using Salesforce.com
• Knowledge of Business Process Management ( BPM ) tools
• Background with Architecture concepts ( Integration styles , architecture styles and Patterns )
• Experience with Apex , Visual force and Lightning
• Ability to code for a Rapid Prototype development and POC
• Solid fundamentals in Object-Oriented concepts
• Solid grasp of modern technologies and integration architecture disciplines such as hybrid cloud, API’s, streaming technologies, event-driven systems, self-service data platforms and analytics/Machine Learning/Artificial Intelligence
• Excellent Verbal and Written Communication Skills
• Platform Certification is a must
• Application Architect and System Architect Certified are Preferred

Exp : 7- 15 yrs

• 7+ years strong technology background with excellent hands-on knowledge of Salesforce application development.
• Strong in developing Lightning components, Aura framework & UI designing web- pages. Hands on experience on LDS components and lightning app builder.
• Experience in consuming and exposing SOAP and REST based APIs
• Strong fundamentals in SFDC database with SOQL & SOSL
• Hands on Salesforce Channels such as Partner Community, Success Community & cloud communities.
• In depth understanding of SFDC Profiles / Roles and Sharing Rules , Validation Rules , Tasks , Workflow rules , Triggers , Process Builder etc.
• Experience with the https://ind01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsalesforce.com%2F&;data=04%7C01%7CRJagan%40TechMahindra.com%7C747a7614a2ca4743ec1b08d90ef65b00%7Cedf442f5b9944c86a131b42b03a16c95%7C0%7C0%7C637557273514172899%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uDcwmfR55KJjKle%2FkoPprdxeypszF%2BW85MOJWXe0WU0%3D&reserved=0">Salesforce.com APEX data loader , https://ind01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsalesforce.com%2F&;data=04%7C01%7CRJagan%40TechMahindra.com%7C747a7614a2ca4743ec1b08d90ef65b00%7Cedf442f5b9944c86a131b42b03a16c95%7C0%7C0%7C637557273514182896%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wsvlAMzgXJ35%2FTMHJPWUur54rXEEeL7GD5ZVqZk9Vd0%3D&reserved=0">Salesforce.com web services APIs
• Certified in SFDC technical domain would be preferred.

 Salesforce Developer Job Description:

The Salesforce Developer would need to have at least 2-8 years of experience. This candidate must be a motivated, innovative Senior Salesforce Developer who is prepared to make an immediate impact.

Responsibilities:

- Design, develop, test, document, and deploy Salesforce solutions.
- Collaborate with the pre-sales support and solutions architecture team on integrations and solution deployment.
- Communicate with project teams regarding status, technical issues, and creative solutions.
- Continue to grow as a developer, staying well-informed about best practices and new functionality on the Force.com platform.
-Help in hiring and building a team of junior salesforce developers.

Qualifications:

- Extensive experience working with Sales Cloud, Commerce Cloud, Service Cloud, Marketing Cloud.

- Experience with Salesforce APIs, Apex Triggers and Classes, SOQL, Force.com Tool and Toolkits.
- Experience in working with Salesforce Workflow Rules and Approvals, Visual Flow, Process Builder, and Salesforce limitations.
- Experience with REST/SOAP APIs (XML, JSON).
- User Interface: Salesforce Visual Force, HTML5, JavaScript, CSS, Lightening, jQuery, AJAX.
- Familiar with Salesforce Sites.
- Familiar with ETL tools (i.e., Mulesoft’s Dataloader).
- Experience in using testing automation tools like Selenium.
- Experience with Agile development processes, continuous integration, deployments.
- Working knowledge of Jira or similar project management/issue tracking tools.
- Strong understanding of design principles, technically scalable data modeling, Force.com development best practices.
- Develop accurate estimates on level of effort for timely project execution.
- Review and assure quality in all code entering the codebase.
- Continually evaluate and refractor code base for increased extensibility.
- Proficiency in developing unit testing with assertions for core functionality.
- Comprehensive experience in debugging and troubleshooting in Salesforce.
- Self-starter who has the ability to multi-task in a dynamic environment.
- Take responsibility for end-to-end solution delivery for their respective tracks.
- Customer-focused attitude.
- Detailed-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models and technologies.
- Team player with strong communication skills.

• Drafting, reviewing and negotiating of customer/subcontractor agreements in a wide range of industrie.
• Extensive experience with vetting, drafting and negotiating master service agreements, subcontractor, non-disclosure agreements, statement of works, change orders etc.
• Well versed in local commercial and corporate law with global outlook.
• Collaborate with various business functions in connection with driving deal negotiations.
• Post signing contract management, including amendments to existing contracts, business team support and counsel
• Train the other legal team members on negotiation/drafting skills
• Managing, mentoring and leading team members.

• 8+ years of law firm experience with a mid to large size law firm or IT company or similar industry with a focus on general corporate law. An understanding of IT and IT sourcing contracts a plus
• Strong knowledge and experience in negotiating high value commercial contracts. Candidate should possess experience in handling international clients and exposed to international laws

Below are the Job Details:

Qualification & Experience:- Bachelor's Degree in a relevant field (accounting, business, or computer science); MBA desirable with 8 - 12 years of experience

Job Summary

In this role, you will lead a team of product managers and UX designers based in Pune, India who collaborate with multiple product, engineering, and user experience teams around the world. Members of your team contribute to driving best-of-breed, high growth, integrated solutions used by companies to manage their global sales tax compliance obligations. In addition to ensuring that our solutions put the customer first, you’ll drive alignment  to deliver great products that make our customers’ lives easier.

Our ideal candidate is a great communicator who is a strategic, organized, forward-looking performer. You lead by example, have a self-driven sense of urgency, and have an exceptional ability to foster collaboration. If that sounds like you, we hope you will apply.

Job Duties

Interact with customers and subject matter experts to understand market needs 

Work closely with product managers and product leaders to drive consolidated strategies and roadmaps across teams and product lines

Understand the competitive landscape of the product portfolio

Work with product managers on goal setting and plan execution

Be an evangelist of the product strategy

Articulate a clear and compelling product vision for how each product area will align with overall corporate goals

Define metrics that measure key business objectives

Bring subject matter expertise about GST compliance requirements

Partner with other leaders and stakeholders to drive strong relationships that foster goal achievement and issue resolution

Qualifications

A strong leadership style that combines product, operational, program and sales knowledge and experience to ensure end to end accountability

8+ years related experience with a mix of roles that contribute to overall customer success

Track record of leading products and product teams from inception through launch for solutions that target small, mid and enterprise-level businesses

Experience with agile development methodologies, and commonly used tools such as Jira, Confluence, salesforce, etc.

Experience defining complex customer journeys

Demonstrated experience partnering cross-functionally, including with executives and other internal stakeholders driving business outcomes

Strong attention to detail

Team player who can drive results through influence and enthusiasm

Exceptional written and oral communication skills, with experience conducting executive-level briefings and demos both internally and with customers

Bachelor's Degree in a relevant field (accounting, business, or computer science); MBA desirable

Preferred Qualifications

Experience with tax automation products, ERP, eCommerce, and other financial accounting systems

Familiarity with accounting and transaction tax compliance concepts (i.e., sales tax returns)

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.

Skills:

• Very good communication skills
• Experience of managing customer support team of atleast 10 members for international customers.
• Good Customer facing skills
• Good experience of managing teams
• Good technology background required for understanding complex technology issues.

Responsibilities:

• Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
• Keep your team motivated.
• Keep tab on all issues which are reported by various sources
• Keep in touch with Product team for new releases and training teams according to their responsibility
• Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
• Report to management about customer success reports
• Invent/discover new channels and method to improve customer success
• Manage  budgets of Customer support team requirements
• Take care of hiring and retaining customer support teams
• Do upkeep of tools used for Customer success such as fresh desk, chat etc.

Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. 

SHIFT : US Shift

• Oversee the sales process to attract new clients.
• Work with senior team members to identify and manage risks.
• Maintain fruitful relationships with clients and address their needs effectively.
• Research and identify new market opportunities.
• Prepare and deliver pitches to potential investors.
• Foster a collaborative environment within the organization