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We are looking for a diligent, driven, passionate person for our efforts on engagement and
retention of our schools in a high growth environment. The Director of Customer Engagement
will be responsible for happiness and engagement of schools using the company's app.
The north star metrics for this role are logo and revenue retention.
Your responsibilities will include:
1. CSM Platform (Totango)
• Develop a deep understanding of Totango and build internal training modules
• Own the implementation, updation and maintenance of Totango
• Drive the adoption of Totango and train the School Success team on the same
2. Drive engagement of schools on the company's app
• Map out a school’s journey with the company's app and build, implement and constantly improve
upon engagement playbooks for these stages
• Develop % implement framework for School Success Managers to engage with their
schools
• Work with the content & design teams to generate resources for schools
• Identify at-risk schools and build playbooks to keep them engaged
• Identify mid- to highly engaged schools and build playbooks to increase their
engagement
• Conduct NPS/ surveys/ CSATS and analyse scores to identify gaps
• Build and implement playbooks for the adoption of new features
Is this someone that looks like you?
• Experience working with a CSM (Totango/ Smartkarrot/ Freshworks/ Planhat) is a big plus
• Strong operational experience and ability to build scalable, repeatable processes
• We deeply value building the right culture at the company, and these are a few things that we look
for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility
• Excellent written and oral communication skills
• Location: Bangalore, India (until office resumes it’s remote)
Excited about the role?
Here are some more benefits:
1. Exposure to diverse learning opportunities
• Work across different projects & teams to develop skills outside of your core expertise
• Access to a small budget towards learning (e.g. books, online courses, substacks)
2. Industry best leave policy
We trust you fully on your commitment to our mission and your judgement on planning
your time and taking leaves:
• No cap on the number of sick or casual leaves
• Special paid leaves for childbirth, wedding etc.
• And if in any circumstance you feel burnt out - there is a little something for this too!
3. Flexible working hours
• Block “no-meeting hours” to enable uninterrupted focused work
• Saturdays are flexible non-working days - dedicate these as you like
4. No bell curve performance evaluations
5. And yes, a super fun and smart group of folks to collaborate and grow with.
Monitor system performance and address issues proactively to minimize downtime.
Implement routine maintenance tasks and updates to keep the IBM BPM system up-to-date.
Administer user access and security settings for IBM BPM applications.
Collaborate with other IT teams to ensure secure and compliant access controls.
Install, configure, and maintain IBM BPM software and associated components.
Diagnose and resolve technical issues related to IBM BPM, providing timely support to end-users.
Collaborate with development teams to troubleshoot and optimize IBM BPM solutions.
Develop and implement backup and recovery procedures to safeguard critical IBM BPM data.
Conduct regular testing of backup and recovery processes.
Optimize system performance through continuous monitoring and tuning activities.
Collaborate with development teams to identify and address performance bottlenecks.
Extensive knowledge of Windows Server Technologies, Linux, and VMware
Good Experience is managing WebSphere cells, clusters, and nodes.
As its 6 Days working Mon-Saturday will be WFO
Role Description
This is a full-time on-site role for a Business Development Executive in our Indore office. The Business Development Executive will be responsible for generating leads, creating new business opportunities, managing accounts, and maintaining client relationships. The individual will be expected to communicate effectively with customers and internal teams to provide innovative solutions.
Qualifications
- New Business Development and Lead Generation skills
- Excellent Business acumen
- Effective Communication skills
- Account Management
- Strong networking skills
- Experience in IT sales is preferred
- Ability to work in a team environment and possess leadership qualities
- Bachelor's degree in Business Administration, Marketing, or a related field
Notice Period should be imemdiate or Max 20 Days
● Experience in Core Java and Spring.
● Extensive experience in developing enterprise-scale n-tier applications for financial
domain. Should possess good architectural knowledge and be aware of enterprise
application design patterns.
● Should have the ability to analyze, design, develop and test complex, low-latency
client-facing applications.
● Good development experience with RDBMS, preferably Sybase database.
● Good knowledge of multi-threading and high-volume server-side development.
● Experience in sales and trading platforms in investment banking/capital markets.
● Basic working knowledge of Unix/Linux.
● Excellent problem solving and coding skills in Java.
● Strong interpersonal, communication and analytical skills.
● Should have the ability to express their design ideas and thoughts.
- Professional experience in enterprise java software development using Spring MVC framework , RESTful APIs and SOA
- Experience working in Cloud(AWS)
- Outstanding problem solving skills
- API Development experience
- Exposure to monitoring tools such as ELK, Splunk
- Experience with Selenium for UI automated tests written in Cucumber or Scala
- Able to handle day-to-day challenges and owning the resolution of issues as they arise.
Skills (Mandatory skills)
Planning, implementing and managing company's overall SEO strategy
Experience of web marketing, web analytics, content strategy planing, link building, and keyword strategy
Expert in Competitor analysis
Reporting
Responsible for leading and mentoring SEO team to drive business goals
Off-page seo
Audit
Personality traits-
Sense of ownership and pride in your performance and its impact on company’s success
Critical thinker and Good time-management + problem-solving skills
Excellent written and verbal communication skills
Responsibilities-
- Serve as the SEO subject-matter-expert and evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
- Identify key SEO KPIs. Brainstorm new and creative SEO growth strategies
- Define requirements, tasks, and resources associated to SEO strategy. As per plan manage and execute implementation of the strategy defined
- Research and analyze ecommerce industry changes/developments in search engine optimization. Developing and continually reassessing a set of strategies to drive growth.
- Monitor and evaluate search results and search performance across the major search channels in order to improve rankings. Analyze and evaluate web analytics dashboards and reports in order to develop and recommend SEO strategies
- Identify new sources for high quality relevant backlinks
- Evaluate the business impacts of SEO programs by designing/enhancing SEO measurement and reporting capabilities. Measuring results and creating actionable insights and recommendations based on data. Collect and analyze data from various sources and identify opportunities
Preferred-
Person who has worked his way up from technical SEO, SEO Manager, Sr Manager, SEO Strategist. Preferably working in SEO agencies handling multiple clients SEO projects strategy
Experience range-
10- 15years
Define the product road map.
Closely work with engineering to define implementable product requirements.
Closely work with business functions (Customer Business - app/analytics/new launches to enhance the product.
Responsible for product adoption and success.
Responsible for market research.
Responsible for competitive analysis.
Have Co-ownership for profit and loss of a business function.
Requirements:
B.E / B.Tech + MBA from a premier institute.
8+ years of product management experience.
Solid understanding of software development life cycle.
Strong analytical skills.
Knowledge of e-commerce space.
Knowledge of healthcare space.
Experience defining mobile applications
Proven track record of building a product which saw massive adoption.
Prior experience as a product manager in a startup is preferred.
Knowledge of healthcare space is optional.
- 2018 & 2019 batches of BE/B.Tech – CS/CE/IT/E&C/E&TC/Telecom/Communications/Electronics or MCA and other circuit branches of relevance to corporations and industry qualifying degrees.
- Candidate must have graduated the qualifying course in 2018 without any backlog.
- Candidates graduated in 2019, meeting the criteria, also stand eligible.
- Candidate should have scored a minimum of 60% in SSC/10th, HSC/12th/Diploma, and UG/PG as applicable.
- Not more than a gap year since SSC, meaning no loss of the academic year after joining a course.
- Flexible to relocate anywhere in India, and willing to work on any skill/domain/work timings.