Job Title: Technical Support Executive
Location: Hyderabad (Work from Office)
Qualification: B.Tech (Mandatory)
Languages Required: Telugu or Hindi (Mandatory)
Working Days: Tuesday to Sunday (Monday fixed off)
Job Description:
We are looking for a Technical Support Executive to handle customer queries and technical issues efficiently. The ideal candidate should have hands-on experience with Postman and knowledge of RESTful API requests for updating or modifying existing records.
Key Responsibilities:
- Handle both inbound and outbound calls to assist customers with technical issues.
- Diagnose, troubleshoot, and resolve user issues using Postman.
- Work with RESTful API requests to update or modify existing records as required.
- Deliver timely and effective resolutions within defined turnaround time (TAT).
- Understand the nature of reported issues and apply appropriate problem-solving techniques.
- Ensure clear and professional communication with users throughout the resolution process.
- Escalate complex issues to the L2 team and follow up until closure.
Requirements:
- B.Tech in any specialization (mandatory).
- Proficiency in Telugu or Hindi for effective user communication.
- Good understanding of APIs, Postman, and basic troubleshooting.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced, customer-focused environment.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Pivelabs, an AI-powered SaaS startup for the global digital marketing industry, is seeking a passionate Marketing Specialist. This role involves owning and executing growth initiatives by identifying and scaling alternative acquisition channels to drive awareness, sign-ups, and revenue.
The Marketing Specialist will be responsible for understanding target audiences and implementing marketing strategies across various digital channels.
The ideal candidate will possess 2+ years of digital marketing experience, specifically in cold email outreach, influencer collaborations, directory listings, newsletters and executing partnerships. Experience with paid ads and SEO is also beneficial. This role involves managing and coordinating budgets, planning calendars, assets, materials, and approvals. A strong understanding of marketing principles, coupled with communication skills and a passion for delivering best-in-class digital marketing, is essential.
How will you make an impact?
- Develop and execute outbound marketing campaigns against targeted audiences from execution to campaign analysis.
- Facilitate teams' campaign operations and workflow deadlines, deliverables and processes to ensure successful and on-time campaign execution.
- Support the Marketing team by monitoring KPIs (such as website traffic, top-of-funnel conversions, ad performance, and revenue) and informing on findings
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Key Responsibilities - Assisting
- Affiliate & Referral Programs
- Content Collaborations & Partnerships
- Outbound Campaigns
- Email & LinkedIn Outreach
- Community Engagement & Events
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What You’ll Bring
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Job Title: Customer Success Associate
Location: Pune
Work Mode: Work from Office
Experience Required:
Prior experience in Customer Support (Voice Process) in B2B, Sales, or Motor Insurance or freshers
Key Responsibilities:
Handle outbound calls efficiently.
Provide exceptional customer service and sales advisory.
Address customer queries and objections effectively.
Assist customers in understanding products and services.
Required Skills:
Excellent English communication skills (spoken & written).
Strong objection-handling and persuasion skills.
Qualification:
Any Graduation (Mandatory)
Interview Rounds:
HR Round
Versant Round
Operations Round
Client Round
Working Days & Shifts:
6 days a week (Rotational Week Off)
Rotational shifts
About the Company:
Our client is a leader in the production of high-quality steel and is motivated by the philosophy of producing safe and sustainable steel. They are involved with projects for rail, roads, bridges, ports, airports, defense, and energy, as well as in various infrastructure segments like urban development and irrigation. They are now setting up a construction-tech start-up with an omnichannel B2B and B2C platform.
About the Role:
We are seeking an experienced Talent Acquisition Specialist to join our team and help us recruit top-tier talent for our client’s manufacturing firm's corporate office. The ideal candidate will have a minimum of 10 years of experience in talent acquisition, with experience in hiring for manufacturing firms. As a Talent Acquisition Specialist, you will work closely with HR partners to identify and attract top talent for various corporate functions, including finance, operations, sales, and marketing. You will also be responsible for developing and executing effective recruitment strategies, including job postings, social media outreach, and networking.
Location: Kolkata
Job Description:
• Partner with hiring managers to understand their hiring needs and develop effective recruitment strategies
• Source, screen, and interview candidates for various corporate functions, including finance, operations, sales and marketing, and other support functions
• Develop and maintain a pipeline of qualified candidates for current and future openings
• Manage the full recruitment cycle, from job posting to offer acceptance
• Collaborate with HR partners to ensure a smooth onboarding experience for new hires
• Develop and maintain relationships with external recruiting resources, including staffing agencies and job boards
• Stay up-to-date on industry trends and best practices in talent acquisition
Requirements:
• Minimum of 10 years of experience in talent acquisition
• Strong knowledge of recruitment strategies, techniques, and tools
• Experience using applicant tracking systems (ATS) and other recruitment technologies
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and project management skills
• Ability to maintain a high level of confidentiality and professionalism
Responsibilities:
• The ideal candidate must have experience as an end-to-end for both IT and Non-IT.
• Should have good technical knowledge.
• Responsible for end-to-end hiring: Sourcing, interviewing, salary negotiation, and closing
• Candidates for assigned requisitions.
• Must have good experience in hiring Candidates.
• Should have experience in using job portals (Naukri, LinkedIn, Monster, etc) and other
• open-source platforms and have a good pipeline of passive candidates.
• Ability to work independently and multi-task in a fast-paced environment.
• Ability to communicate effectively with candidates and hiring managers.
• Maintaining an internal database of candidates as per their skill sets.
• Excellent sourcing skills.
Qualifications:
• Proven experience as an HR recruiter.
• Proficiency in English.
• Familiarity with Applicant Tracking Systems and resume databases.
• Experience with sourcing techniques.
• Self-motivated with a results-driven approach.
NodeJS (Node.js)
MongoDB
Express- Hands-on experience in developing end-to-end applications using Node.Js,
- Experience of working with databases with ORMs – MySQL
- Knowledge of AWS services are an added advantage
- Should have basic knowledge of TypeScript
- Knowledge of Nest.js and/or Sail.js frameworks is a plus point
- An experience of writing clean, semantic code with cross-browser compatibility in mind
- Proficient understanding of code versioning tools, such as Git/SVN
- Excellent coding and debugging skills.
- A passion and the ability to make beautiful, smooth, delightful web experiences.
- A Will-Do attitude
Angular (2+)
AngularJS (1.x)We are looking for a Front-end developer responsible for developing & integrating intuitive web-applications. Your primary focus will be to implement a complete user interface in the form of a responsive web app, with a focus on performance. Your main duties will include creating modules and components and coupling them together into a functional app. The artistic design will be delivered to you, together with a few HTML templates, but we will ask for your help in regard to designing, CSS, javascript, typescript, git, responsiveness, and the final HTML rendered on the browser. A thorough understanding of all of the components and infrastructure is required.
Job Responsibility
- Delivering a complete front- end application
- Ensuring high performance on mobile and desktop
- Writing tested, idiomatic, and documented JavaScript, HTML and CSS
- Coordinating the workflow between the graphic designer, the HTML coder, backend developer, and yourself
- Cooperating with the back-end developer in the process of building the RESTful API
- Communicating with external web services
- Expertise of Angular and good command over TypeScript
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Good understanding of server-side CSS preprocessors such as Stylus, Less, etc depending on your technology stack
- Good understanding of UI/UX technologies such as HTML5, CSS3, Bootstrap
- Understanding accessibility and security compliance depending on the specific project
- User authentication and authorization between multiple systems, servers, and environments
- Understanding fundamental design principles behind a scalable application
- Thorough knowledge of web markup and experience with UI component library like Angular Material
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- Experience in working with service workers in angular and caching
- Proficient understanding of code versioning tools, such as Git
Preferred Qualifications (Desired Skills/Experience):
- 2+ years of work experience
- B.E/B.Tech or any other related field
- Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
- Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
- Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
- Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
- Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
- Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
- Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
- Aligning with Product Marketing to market to existing customers and increasing engagement
- Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
- Aligning with Sales for driving retention and up-sells by improving engagement and retention.
What you need to have:
- You’ve at least had around 4-12 years in customer success roles
- Exp in SAAS, handled US market and minimum 2 yrs in team handling.
- You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
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- You have excellent communication and presentation skills
- You’re analytical and process-oriented, with the ability to make data-aware decisions
- You have a great understanding of SaaS business models and its value drivers
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Laravel
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Client: Concentrix
Required skills:
- MySQL, or Postgres
- Linux systems
- Agile Methodologies
- Good communication skills
Javascript
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Full Stack Developer - Averlon