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Tech Support Associate
Tech Support Associate
Infinity Learn's logo

Tech Support Associate

Prakash Kurabagond's profile picture
Posted by Prakash Kurabagond
0 - 2 yrs
₹2.5L - ₹3L / yr
Hyderabad
Skills
Communication Skills
RESTful APIs
API

Job Title: Technical Support Executive

Location: Hyderabad (Work from Office)

Qualification: B.Tech (Mandatory)

Languages Required: Telugu or Hindi (Mandatory)

Working Days: Tuesday to Sunday (Monday fixed off)


Job Description:

We are looking for a Technical Support Executive to handle customer queries and technical issues efficiently. The ideal candidate should have hands-on experience with Postman and knowledge of RESTful API requests for updating or modifying existing records.

Key Responsibilities:

  • Handle both inbound and outbound calls to assist customers with technical issues.
  • Diagnose, troubleshoot, and resolve user issues using Postman.
  • Work with RESTful API requests to update or modify existing records as required.
  • Deliver timely and effective resolutions within defined turnaround time (TAT).
  • Understand the nature of reported issues and apply appropriate problem-solving techniques.
  • Ensure clear and professional communication with users throughout the resolution process.
  • Escalate complex issues to the L2 team and follow up until closure.

Requirements:

  • B.Tech in any specialization (mandatory).
  • Proficiency in Telugu or Hindi for effective user communication.
  • Good understanding of APIs, Postman, and basic troubleshooting.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced, customer-focused environment.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Infinity Learn

Founded :
2021
Type :
Product
Size :
1000-5000
Stage :
Bootstrapped

About

A protege of Sri Chaitanya in the Edtech space, Infinity Learn is completely transforming digital learning landscape. Driven by digital first approach and led by industry's best digital talent, we are on a mission to impact every learner's life. With over 36 years of experience in education domain, and highly versatile leaders, we understand the needs of every child and how to bring their dream to reality. Backed by 3 decade's experience - Infinity Learn will transform the learning experience for both teachers and students. Our products include - Online Live Classes, SelfLearn recorded modules, Online mock tests, and 24x7 doubt clearance app.
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3 candid answers
1 video
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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