Pre - Sales Solutions Engineer

Join an Innovative Growth Team as an Engineering Architect!

Fresh Prints is an NYC-based custom apparel startup. We find incredible students and give them the working capital, training, and support to build the business at their schools. We have 400+ students who will contribute significantly to our revenue in the next 12 months. We develop, host, and operate a custom-built OMS and a client-facing application.

We’re looking for a dynamic, driven, and experienced professional who wants to take on the challenges mentioned below. We need you to participate in feature discussions, dig into business requirements, and understand the user.

Some of the questions that you'll work on:

• How do we ensure that our Customer facing and Internal tech scales with the growth of the business?
• How do we improve our application performance? 
• What new unique value propositions can we create through tech?
• How do we develop additional revenue channels?
• How do we increase operational efficiency?
• How do we usher in the next stage at Fresh Prints?

This role reports to Srini Raju, our AD of Engineering, and you will work with an extremely talented and professional team.

Roles & Responsibilities

• Delivers solution or infrastructure development services, such as coding, programming, and creating program specifications in a defined project, using sound technical capabilities.
• Develops, modifies, and maintains solutions or infrastructure, ensuring compliance with the relevant standards.
• Lead the Development & Engineering team in the area of specialization and developed the team to ensure it has the right capability.
• Contributes to the strategic direction within the area of specialization, including standards, culture, and ways of working in line with the departmental strategy
• Strategically leverage networks to drive innovation, best practices,s and continuous improvement culture.
• Drives the relationship with other departments and significantly contributes to the development of the design, technology, product development, and vendor strategy
• Work with business users to capture requirements and review code & design, ensuring excellent delivery as per standards.

Your Focus Area at Work will be:

Customer orientation with a strong focus on quality

• Knowledge in the following areas is beneficial: AWS, CI/CD, NodeJS, Angular, React
• Good communication skills to discuss, gather requirements from businesses and recommend technologies with Architecture design.
• Contributes to defining the product's architecture with the solution architect.
• Supports the product owner in writing user stories and offers crucial Technical knowledge for shaping the end-to-end process and data flow.
• Support and advise product owners by ensuring technical and architectural feasibility, readiness, and compliance.
• Drive adoption of newer cutting-edge technology within the organization through knowledge sessions, adoption of the same in the solution, etc.
• Assist the product teams in translating business and product requirements into technical requirements, models, and software architecture.
• Guide team development efforts toward successful project delivery.
• Identify and encourage areas for growth and improvement within the team. Collaborate with other software developers, business analysts, and software architects to plan, design, develop, test, and maintain applications built on JS technologies.
• Assist in the collection and documentation of user requirements and development of user stories, estimates, and work plans.

You Are

• Proactive: You believe it’s always on you to make sure anything you do is a success.
• In love with challenges: You revel in solving problems and want a job that pushes you out of your comfort zone.
• Goal-oriented and ambitious: You’re dedicated to a long-term vision of who you are and where you want to go.
• Open to change: You’re inspired by the endless ways in which everything we do can be improved.
• Calm under pressure: You have a sense of urgency but channel it into productively working through any issues.

Compensation & Benefits

• Competitive salary
• Health insurance
• Personal Accident Insurance (India only)
• The opportunity to learn a lot rapidly
• Working in a great culture

Job Location

• This is 100% remote work.

Working Hours:

• 1:30 pm IST - 11:30 pm IST

Fresh Prints is an equal employment opportunity employer and promotes diversity, actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.

Key Responsibilities

Call Handling & Query Management

• Answer inbound calls on the dedicated support line with professionalism.

• Log and document customer/system queries accurately.

• Maintain structured records for tracking and reporting.

Basic System Support

• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.

• Guide the users through basic troubleshooting steps.

• Escalate unresolved or technical issues to the internal team.

Collaboration & Escalation

• Work closely with the internal support team to ensure timely resolutions.

• Communicate escalated issues with complete details for faster problem-solving.

• Follow up to ensure query closure and customer satisfaction.

Documentation & Reporting

• Maintain logs of queries and call outcomes for reference.

• Prepare simple reports on recurring issues and support trends.

• Share daily, weekly and monthly updates with the internal team.

Professional Communication

• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.

• Represent SmartWinnr’s brand values in every interaction.

A full-stack developer is a versatile professional who has expertise in both front-end and back-end web development. They are responsible for building and maintaining all aspects of a web application or software product. Here are some key roles and responsibilities typically associated with full-stack developers:

1. Front-end Development:

• User Interface (UI) Design: Designing the user interface of web applications to ensure they are visually appealing and user-friendly.
• HTML/CSS: Creating the structure and styling of web pages using HTML (Hypertext Markup Language) and CSS (Cascading Style Sheets).
• JavaScript: Writing client-side code to add interactivity and functionality to web applications. Knowledge of popular JavaScript frameworks and libraries like React, Angular, or Vue.js is often required.

1. Back-end Development:

• Server-side Programming: Developing server-side logic and APIs (Application Programming Interfaces) using programming languages like Python, Java, Ruby, Node.Js(Node), or React Js(React).
• Database Management: Designing and managing databases, including creating schemas, writing SQL queries, and using database management systems like MSSQL, PostgreSQL, MongoDB, or SQL Server.
• Server Configuration: Setting up and configuring web servers, such as Apache, Nginx, or IIS, and deploying applications.

1. Integration and APIs:

• Building and integrating third-party APIs and services into web applications.
• Developing RESTful or GraphQL APIs to allow communication between the front-end and back-end components.

1. Version Control:

• Using version control systems like Git to track changes in code and collaborate with other developers.

1. Security:

• Ensuring the security of web applications by implementing authentication, authorization, and other security measures.
• Protecting against common web vulnerabilities like SQL injection, cross-site scripting (XSS), and cross-site request forgery (CSRF).

1. Testing and Debugging:

• Writing unit tests, integration tests, and performing debugging to ensure the reliability and quality of the code.

1. Deployment and DevOps:

• Deploying web applications to production servers and managing the deployment process.
• Familiarity with DevOps practices, including continuous integration and continuous delivery (CI/CD), is often beneficial.

1. Performance Optimization:

• Identifying and addressing performance bottlenecks in web applications to ensure optimal speed and responsiveness.

1. Collaboration:

• Collaborating with designers, product managers, and other team members to understand project requirements and deliver functional solutions.

1. Maintenance and Updates:

• Regularly updating and maintaining web applications to ensure they remain compatible with evolving technologies and security standards.

1. Documentation:

• Creating documentation for code, APIs, and system architecture to facilitate future development and troubleshooting.

1. Problem Solving:

• Full-stack developers need strong problem-solving skills to diagnose issues, implement solutions, and adapt to evolving project requirements.

1. Continuous Learning:

• Staying updated with the latest web development trends, tools, and technologies to enhance skills and deliver cutting-edge solutions.

Full-stack developers play a crucial role in the development lifecycle of web applications, from conceptualization and design to deployment and ongoing maintenance. Their ability to work on both front-end and back-end components makes them valuable assets in web development teams.

Position: IOS Developer
 

• Creating & Managing Paid Campaigns on Marketplaces like Amazon, Flipkart, Nykaa, Purplle, Myntra, etc
  
• Plan, create and manage Marketplace ads campaign on Seller central by formulating strategies and road map for successful delivery of PPC campaigns
• Manage budget allocations and bid parameters to deliver the most efficient results
• Understanding of Listing Management, A+ Content, Inventory Management
• Monitor and optimize campaign spending, keyword bids, negative keywords, campaign targeting, and other important account metrics
• Analyse data, look for various patterns, use them to create campaigns and get new users

Requirements:

• Minimum 4 years of exp of strong experience with ecommerce or in a digital marketing agency managing ecommerce brands.
• Proven track record of delivering month-on-month revenue growth keeping marketing budget in line
• Paid digital media and performance marketing across Google, Facebook, Instagram and some exposure to SEO would be bonus
• Good to have exposure of handling budget of upwards of 50L a month
• Experience in optimizing landing pages and user funnels
• Strong analytical thinker with good business acumen
• Excellent interpersonal and communication skills
• Bachelor’s degree or MBA preferred

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements into the application. You will also be responsible for building rich UI components with React.

Skills: Node.js, React.js, MongoDB, Express JS, HTML, CSS, .

Requirements:

• Should have experience on Node.js and frameworks available for it, such as Express or StrongLoop. Preferably Express.
• Should have experience in building Rich UI components with React.js.
•  Should have hands on experience on MongoDB.  
• Strong understanding of JavaScript, its quirks and workarounds.
• Knowledge of ES6, ES7 and Object-oriented and functional programming.
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Should have experience in working on Linux (Ubuntu) Environment and basic linux commands.
• Proficient understanding of code versioning tools, such as Git.
• Good to have knowledge on Redis DB.
• Good understanding of browser rendering behavior and performance.
• Good to have exposure working in an agile development environment.