Process Executive Voice - Digital Marketing

Job Title : QA Automation Engineer – Capital Markets

Experience : 6 to 8 Years

Location : Pune (Work From Office)

Domain Preference : Candidates from Banking, Capital Markets, or Financial Services only

Important Note :

• A video screenshot will be taken at the initial stage of candidate submission.

Job Description :

We are seeking an experienced QA Automation Engineer with a strong background in Capital Markets or Equities to join our team in Pune. The ideal candidate will have hands-on experience in test automation using Cucumber, along with solid programming skills in Java, familiarity with FIX protocol, and an understanding of the Trade Lifecycle.

Mandatory Skills :

Automation Testing using Cucumber, Java, FIX Protocol, Unix/Shell Scripting, Equities/Capital Markets/Trade Lifecycle experience.

Key Responsibilities :

• Design and develop automated test scripts using the Cucumber framework.
• Collaborate with cross-functional teams to ensure end-to-end test coverage of Capital Markets workflows.
• Work with the development and business teams to validate requirements and specifications.
• Leverage your understanding of the FIX protocol to test electronic trading systems.
• Perform testing using Unix/Shell scripts and support test environments.
• Analyze and report test results, logging defects, and following up on resolutions.

Required Skills :

• 6 to 8 Years of experience in Quality Assurance and Automation Testing.
• Strong experience in Automation Testing using Cucumber.
• Proficiency in Java for writing test scripts.
• Good understanding of FIX Protocol.
• Exposure to Unix/Linux and ability to write Shell scripts.
• Deep understanding of Trade Lifecycle, Capital Markets, or Equities domain.
• Basic understanding of Python is a plus.

Preferred Background

• Prior experience working with banks, broking firms, investment institutions, or capital market platforms.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

Role Overview

We are seeking a ServiceNow Product Owner with deep expertise in ServiceNow modules (CSM, ITSM, HRSD)

and strong scripting and data-handling skills.

This role focuses on translating real enterprise workflows into structured, data-driven AI training tasks, helping improve reasoning and understanding within AI systems. It is not a platform configuration or app development role — instead, it blends functional ServiceNow knowledge, prompt engineering, and data design to build the next generation of intelligent enterprise models.

Key Responsibilities

·    Define decision frameworks and realistic scenarios for AI reinforcement learning based on ServiceNow workflows.

·    Design scenario-driven tasks mirroring ServiceNow processes like case handling, SLA tracking, and IT incident management.

·    Develop and validate structured data tasks in JSON, ensuring accuracy and clarity.

·    Write natural language instructions aligned with ServiceNow’s business logic and workflows.

·    Use SQL queries for validation and quality checks of task data.

·    Apply prompt engineering techniques to guide model reasoning.

·    Collaborate with peers to expand and document cross-domain scenarios (CSM, ITSM, HRSD).

·    Create and maintain documentation of scenario patterns and best practices.

Required Experience

·    4–6 years of experience with ServiceNow (CSM, ITSM, HRSD).

·    Deep understanding of cases, incidents, requests, SLAs, and knowledge management processes.

·    Proven ability to design realistic enterprise scenarios mapping to ServiceNow operations.

·    Exposure to AI model training workflows or structured data design is a plus.

Preferred Qualifications

·    ServiceNow Certified System Administrator (CSA)

·    ServiceNow Certified Implementation Specialist (CIS-ITSM / CSM / HRSD)

·    Exposure to AI/ML workflows or model training data preparation.

·    Excellent written and verbal communication skills, with client-facing 

Mandatory Skills: Scripting (Javascript, Glide Script), JSON Handling, SQL, Service Now Modules (ITSM, CSM, HRSD) and Prompt Engineering.

Job Description

Job Title: Data Engineer

Location: Hyderabad, India

Job Type: Full Time

Experience: 5 – 8 Years

Working Model: On-Site (No remote or work-from-home options available)

Work Schedule: Mountain Time Zone (3:00 PM to 11:00 PM IST)

Role Overview

The Data Engineer will be responsible for designing and implementing scalable backend systems, leveraging Python and PySpark to build high-performance solutions. The role requires a proactive and detail-orientated individual who can solve complex data engineering challenges while collaborating with cross-functional teams to deliver quality results.

Key Responsibilities

• Develop and maintain backend systems using Python and PySpark.
• Optimise and enhance system performance for large-scale data processing.
• Collaborate with cross-functional teams to define requirements and deliver solutions.
• Debug, troubleshoot, and resolve system issues and bottlenecks.
• Follow coding best practices to ensure code quality and maintainability.
• Utilise tools like Palantir Foundry for data management workflows (good to have).

Qualifications

• Strong proficiency in Python backend development.
• Hands-on experience with PySpark for data engineering.
• Excellent problem-solving skills and attention to detail.
• Good communication skills for effective team collaboration.
• Experience with Palantir Foundry or similar platforms is a plus.

Preferred Skills

• Experience with large-scale data processing and pipeline development.
• Familiarity with agile methodologies and development tools.
• Ability to optimise and streamline backend processes effectively.
• 
  

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Windchill Developer - Senior

Position Description:

We are looking for best and the brightest to join our team of IT professionals. The role is responsible to address technical and functional questions, gather requirements, resolve defects, provide end-user support, and develop new functionality for Windchill PLM with configurations or customizations in keeping with Windchill PLM best practices. Position requires Windchill customization and code development experience

Overall responsibilities include:

·       Establishes relationships with subject matter experts (SMEs) to understand complex business problems, performing application analysis and development for software implementation projects

·       Works closely with other team members in the coordination of configuration and customizations

Utilizes reliable and thorough Windchill PLM application/process knowledge

·       Completely document functional specifications, system design, test plans, test scripts and results

·       Works with the Analyst to understand the business requirements and develop and deploy Windchill PLM enhancements/functionality to meeting business goals, and fulfill end user requirements

·       Works closely with other Engineering Systems functions in development and implementation of Windchill PLM application projects

·       Works with cross-functional teams to coordinate projects and enhancements, to test software, and to troubleshoot software issues

·       Works closely with the deployment and system documentation teams to properly document and deploy systems and enhancements including training requirements

·       Resolves application support issues (Second line) that require in-depth analysis

·       Adheres to the requirements, maintenance, and QA standards of the development team

·       Coordinate development work (including QA) around project release schedules

Position Requirements:

·       Bachelor’s degree in information systems, Computer Science or related discipline with an Information Technology focus

·       7+ years of experience as a programmer analyst or similar role with responsibilities working directly with the business to turn business requirements into working software

·       Work with the client management team to derive meaningful insights

·       Aid deliverable development in accordance with the needs and objectives of the client engagement

·       Participate in interviews, workshops and training sessions

·       Support team and client through the project

·       Facilitate project management activities including preparing project status updates as required

·       Deep knowledge of Windchill architecture to design and build complete solutions

·       Windchill Integration with other Enterprise systems such as SAP, CAD tools Visualization tools, etc.

·       Strong programming skills in Java/J2EE technologies – JavaScript, JQuery, XML, JSPs, AJAX, SQL etc.

·       End to end design and development of customization requirements

·       Experience in Reflex/Integrity is needed

·       Should have strong coding skills in Windchill Application Development and customization

·       Extensive hands-on experience in Windchill customization and configuration - Lifecycles, Workflows, Type and Attribute Manager, Object Initialization Rules, Localization, Server-side customizations, Info*Engine tasks, Webjects, Custom reports, Cognos Business intelligence (reporting), Web Services, UI Customization (JCA framework, MVC Builders, Wizards etc.)

·       Ability to develop software development process including best-practice design, development, testing, and build/deploy patches

·       Experience with assessment, development, implementation, optimization, and documentation of a comprehensive and broad set of security technologies and processes, data protection, cryptography, key management, identity and access management (IAM), network security within SaaS, IaaS, PaaS, and other cloud environments