Process Executive Voice - Digital Marketing

Role & Responsibilities

• Develop and deliver automation software to build and improve platform functionality
• Ensure reliability, availability, and manageability of applications and cloud platforms
• Champion adoption of Infrastructure as Code (IaC) practices
• Design and build self-service, self-healing, monitoring, and alerting platforms
• Automate development and testing workflows through CI/CD pipelines (Git, Jenkins, SonarQube, Artifactory, Docker containers)
• Build and manage container hosting platforms using Kubernetes

Requirements

• Strong experience deploying and maintaining GCP cloud infrastructure
• Well-versed in service-oriented and cloud-based architecture design patterns
• Knowledge of cloud services including compute, storage, networking, messaging, and automation tools (e.g., CloudFormation/Terraform equivalents)
• Experience with relational and NoSQL databases (Postgres, Cassandra)
• Hands-on experience with automation/configuration tools (Puppet, Chef, Ansible, Terraform)

Additional Skills

• Strong Linux system administration and troubleshooting skills
• Programming/scripting exposure (Bash, Python, Core Java, or Scala)
• CI/CD pipeline experience (Jenkins, Git, Maven, etc.)
• Experience integrating solutions in multi-region environments
• Familiarity with Agile/Scrum/DevOps methodologies

Job Title: Junior QA Engineer

Location: Remote

Type: Full-time

About Us:

At Tese, we are committed to driving innovation and sustainability through our platform, which empowers SMEs, financial institutions, and enterprises to achieve their ESG (Environmental, Social, and Governance) goals. We are looking for a motivated and detail-oriented Junior QA Engineer to join our growing team. This role is perfect for someone starting their career in quality assurance who is eager to learn and contribute to delivering high-quality products.

Role Overview:

As a Junior QA Engineer, you will work closely with senior QA engineers and developers to ensure the quality and functionality of our platform. You will be responsible for writing test cases, executing manual tests, identifying bugs, and contributing to the overall improvement of our testing processes. This is a great opportunity to develop your skills in QA while working on impactful projects related to sustainability and technology.

Key Responsibilities:

• Test Planning and Execution:
• Collaborate with the development and product teams to understand feature requirements and develop test plans.
• Write and execute manual test cases to ensure that new features and bug fixes meet the expected functionality.
• Perform regression testing to ensure that updates do not affect the existing features.
• Bug Identification and Reporting:
• Identify, document, and report bugs clearly using project management tools (e.g., Jira, Trello).
• Work closely with the development team to track, verify, and ensure timely resolution of bugs.
• Quality Assurance Process Improvement:
• Learn and follow QA best practices to improve the efficiency of the QA process.
• Participate in team meetings to discuss testing progress, challenges, and improvements.
• Documentation:
• Maintain clear and detailed documentation of test cases, test results, and bug reports.
• Update and refine testing documentation as the product evolves.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Experience:
• 0-2 years of experience in quality assurance or software testing.
• Familiarity with manual testing practices, test case design, and bug reporting processes.
• Technical Skills:
• Basic knowledge of software development lifecycle (SDLC) and QA processes.
• Familiarity with project management or bug tracking tools (e.g., Monday.com, JIRA).
• Basic understanding of web technologies (HTML, CSS, JavaScript) and mobile testing is a plus.
• Exposure to test automation tools (e.g., Selenium, Cypress) is a plus but not required.
• Soft Skills:
• Strong attention to detail and the ability to identify issues with user interfaces and functionalities.
• Good communication skills, with the ability to clearly document issues and work with developers to resolve them.
• Eagerness to learn and adapt to new testing methods and tools.

Preferred Qualifications:

• Basic understanding of API testing (Postman or similar tools) is a plus.
• Familiarity with Agile methodologies and working in a Scrum or Kanban environment.
• Any exposure to CI/CD pipelines and automated testing is beneficial.

Benefits:

• Competitive salary.
• Opportunity for professional development and learning, with mentorship from senior QA engineers.
• Flexible working hours and remote work options.
• The chance to work on cutting-edge projects that drive sustainability and innovation.

 Supervise customer service team, including coaching, training and daily assignments of

customer service agents; responsible for providing feedback of the agents to the agency

and for course corrections

 Liaise with customer service agency project manager, ensuring efficient communication

channels are put in place between Mobile App team and customer agency. 

 Develop policies and procedures. Prepare a playbook that customer service agents follow to

resolve customer inquiries, including workflows and SOPs. Policies and procedures must

balance satisfying customer needs and supporting the goals of the organization. This would

include constant review and revision as customer needs change and the business evolves.

 Ensure that customer service agents are equipped with an up-to-date repository of responses.

 Respond to customer queries, as needed.

 Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &

analytics requirements from different stakeholders.

 Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data

is being effectively communicated to the various departments as needed. 

 Serve as point person for product team to provide future enhancements, bug fixes etc /

back communication from stakeholders. Be the voice of the customer advocating for

changes most requested/needed.

We are looking for a talented and competitive Sales Development Representative who thrives in a quick sales cycle environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. The ideal candidate must be a pro at using Linkedin, Sales CRM, Email and comfortable making connections via Skype chats or calls every day.

Job Responsibilities:

• Learn & understand our products and our prospective clients well.

• Understand customer pain points, requirements and correlate ZapInventory & ZapApps.io solutions and customer requirements.

• Source new sales opportunities through outbound reach, cold emails, skype chats or phone calls or anything to reach out to prospective customers.

• Respond, engage and qualify inbound leads and inquiries.

• Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account intelligence.

• Execute planned sales activities and develop a target list of high potential new customers.

• Resolve customer complaints regarding sales and services.

• Achieve monthly & quarterly quotas.

• Perform effective online demos to prospects.
  Manage customer queries on Intercom (or other chat tool we might be using) and email.

Requirements:

• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.
• Ability to make focused efforts to close deals. The ideal candidate should be strategy driven with a research-based approach.
• Proven sales development experience, preferably at an Internet startup or SaaS industry.
• Savvy with LinkedIn sales navigator, and CRM tools.
• Proficient with corporate productivity and web presentation tools.
• Ability to multitask, prioritise and manage time effectively.

Additional Responsibilities: We also expect this person to handle our SEO management task which includes working with bloggers and digital media executives.

Key Responsibilities:

1. Write clean, structured code and develop back-end components that are scalable and reusable which aligns with the existing architecture.
2. Own and manage team processes, releases, and systems and integrate user-facing elements developed by front-end developers with server-side logic
3. Design, build, test, and document code and databases
4. Coordinate with internal teams to understand user requirements and provide technical solutions
5. Make architecture decisions that contribute to maintainable systems
6. Architect and build the backend for the corresponding web service (Django)

Skills Required:

1. 2+ years of experience with Django, Experienced & expertise in Python framework - Django and Rest
2. Strong systems, architecture and database fundamentals, experience with scaling web technologies
3. Should have basic knowledge of Front End
4. Should have good database design knowledge
5. Should be able to write good quality code with good documentation
6. Experience in creating REST API's
7. Basic understanding of tech stacks - Postgres and Git
8. The ability to work independently is a must

Designation: Senior Associate 

Office Location: Goregaon Mumbai

Position description:

3+ years’ experience as a project manager in the information technology sector.

Primary Responsibilities:

• Work with stake holders to plan, allocate and assign development tasks for multiple development teams
• Work with identified development teams to accurately estimate development effort and dependencies to inform the prioritization of the product backlog
• Take direct Project Management responsibility for the delivery of products
• Develop and maintain core project documentation, including product vision and scope, detailed business/customer requirements
• Create and work with delivery teams to prioritize product development project plans, schedules, and budgets
• Take ownership to thoroughly test and delivered to the highest quality

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional: Project management in the information technology sector, manage projects using modern web and app technologies, JIRA, Agile, experience in building digital fan experiences, understanding of analytics and dashboards.

DUKAAN - Create Your Online Store in 30 Seconds

Dukaan is an app that allows offline businesses to sell their products and services online. On our app, the users can make beautiful product catalogs (catalogs) right from a smartphone and share with their customers easily on different social media apps such as Whatsapp Business, Whatsapp, Facebook, Instagram, etc. Praised by users all over India, this app has saved declining businesses by helping them transfer their shop online. The journey has just begun and we are on a mission to make India truly Digital.

Dukaan is currently powering over 5M e-commerce stores built by Indian small businesses and growing at a crazy rate.  

We are looking for a Backend Engineer to join our team who will be part of our new innovations team.

Requirements:

1. Strong knowledge of Django, Django Rest Framework, and their design principles.
2. Strong knowledge of Django ORM, should be able to leverage it to write complex and optimized queries (E.x Q queries, Case, When, Select related, prefetch related, Subqueries, Annotations, Aggregations, Filtering, etc.).
3. Should be able to override DRF serializers, filters, and view set completely according to needs.
4. Should have good experience in Class-Based Views to write the backend API.
5. Sound knowledge of database design patterns and modeling them to Django models.
6. Sound knowledge of how to write test cases for the APIs.
7. Should be able to write optimized pythonic code adhering to python PEP standards.
8. Strong knowledge of python packaging and how to architect a codebase that should be easily scalable and not get cluttered.
9. Strong knowledge of REST API design patterns.
10. The ability to write RAW SQL queries and further database-level coding will be a plus.
11. Good Understanding of python’s asyncio, threading, and multiprocessing library, their benefits and limitations along with their appropriate use cases.
12. Hands-on knowledge of celery and its corresponding message broker such as RabbitMQ, Redis, etc.
13. Experience with building a CDC(Change Data Capture) pipeline will be a plus.
14. Experience with Apache Kafka, Kafka connect and Debezium will be a plus.
15. Experience with open source will be a plus.
16. Good knowledge of Algorithms and data structures.

Responsibilities:

1. Understand the ins and out of the existing codebase and have a good grasp of it.
2. Write clean, stable, and scalable code.
3. Write unit test cases for the APIs.
4. Do whitebox and blackbox testing for your own code and as well as others if required.
5. Understand and implement fast prototype solutions for business needs.

• Experience working with HTML5, CSS3 in user interface design.
• Understanding of web technologies including one or more of the following:, Javascript (React, Angular, Node, D3, etc.)
• Expert knowledge on CSS preprocessors like Sass and LESS
•  Experience on  RESTful API.
• Strong typography, layout and visual design skills.

• Good exposure to databases, SQL queries
• Good analysis skills in order to troubleshoot and resolve the problems.
• Creative to suggest ways to simplify the UI workflows