
Job Title: Process Executive – Voice (Digital Marketing Support)
Location: Gurgaon And Hyderabad
Work Schedule: Rotational Shifts
Experience:
Freshers with Certification in Digital Marketing
Experienced: 0 to 6 Months in Digital Marketing (Preferred)
Job Summary:
We are hiring for the role of Process Executive – Voice with a specialization in Digital Marketing Support. This role involves providing voice-based customer and client support for digital marketing platforms, tools, and campaigns, including handling complex technical queries and contributing to platform optimization.
Key Responsibilities:
* Act as the first point of contact for advertisers and marketers using digital platforms.
* Handle voice-based queries related to campaign performance, ad delivery, billing, targeting, and account configuration.
* Resolve complex technical and platform-related queries via voice support.
* Collaborate with internal teams to escalate and resolve advertiser issues in a timely manner.
* Detect and track app/platform defects and inconsistencies.
* Provide consultation and guidance on best practices for campaign optimization.
* Contribute to continuous improvement by identifying root causes of recurring issues and suggestions

About Vy Systems
About
Vy Systems is an accelerating global IT firm serving customers over 2 decades with Tech Consulting, Talent Sourcing, Software Training, IT Management Services and much more.
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Important Note - Please apply only who are with 1 Month Notice Period.
Timing - 9.30 to 6.30 - Monday to Saturday













