Founded by two MDI alumnus, it is a student centric and personalised learning platform that delivers enjoyable learning content as per the state boards. This ed-tech provides a solution which is easy to use, lets students enjoy learning, makes life easy for a teacher and delivers learning in the language that students are most comfortable. The organisation has worked in 14 states across India and awarded Google India under "Impacting Change through Digital".
- Aligning with the sales and growth objectives of the organisation and then driving the inbound lead generation, relationship building and conversion.
- Monitoring the incoming leads, understand the requirements and sending them an appropriate first response
- Connecting with the leads on phone / whatsapp, building a relationship, gathering more detailed requirements and sharing details about the organisation and the best suited products
- Maintaining a record of all leads and categorising them basis the stage of conversion
- Apart from our website, gathering leads from other inbound platforms like IndiaMart
- Creating proposals and quotations, and driving end to end sales process over phone/ email.
- Following up and engaging with the leads, checking with them for any questions or further information and provide them with the same
- Supporting all current customers, users and using the support conversations to drive more app downloads and more possible customers and get maximum sharing and business value from them. Every support call to be leveraged for business value.
- Executing all email, bulk message and tele calling campaigns for sales
- Innovating new ways of connecting with probable customers through digital/ telephonic means.
- Closing the leads and generating revenue as per monthly, quarterly and annual targets
- Answering all enquiries and tele support calls that come from users and customers
- Smartly using every conversation to pitch new products or getting the users to give us reviews/ feedback and sharing our app/ solutions
- Ensuring every enquiry is driven with maximum value and satisfaction, and ensuring every lead is closed with maximum sales output
- Graduate / Post Graduate with a Proven inbound sales and support experience of at least 2-4 years
- Aggressively growth oriented - both professional and personal. Must be very entrepreneurial in nature
- Demonstrated ability and work to gather requirements from the inbound leads, send them an appropriate response, engage with them, maintain their record, send them proposals and close the leads for actual business outcomes
- Excellent communication and storytelling skills in English - both written and oral
- Should be well versed with inbound and digital sales strategies
- Should have skills to execute Email, Telephonic and Chat based sales & support most effectively
Shubham Vishwakarma
Full Stack Developer - Averlon
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Customer Queries Handling
Data Entries
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1) Should have strong knowledge on Procure to Pay processes End to End
2) Purchase Requisitions creation, Processing, Approval workflow processes
3) Purchase Order creation, Processing, Approval workflow processes
4) Sending the PO to vendors
5) Order confirmation by vendors
6) PO approvals by the buyer considering vendor's order confirmation
7) Goods Receipt/Service entry sheet by the buyer
8) Two-way and three-way match
9) Invoice from vendor
10) Experience in configuring CIG
11) Invoice approvals workflow
12) Payment process (Desirable)
13) IT Consulting experience in any procurement applications like Ariba, SAP ECC, etc is needed
14) Working knowledge of SAP ECC procurement apps is an advantage
15) Ability to understand and mapping the procurement process to L1/L2/L3/L4/L5 levels based on multiple country/category of business flavours
16) Ability to map the processes to the tools(Ariba) functionality and conduct requirement elicitation workshops and do solution confirmation based on the available tool's functionality vs the business requirement
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20) Project planning and delivery management is a must-have skill
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- Responsible for network issues related to O-365.
- Responsible for optimizing the usage of O-365 features.
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*Must have Min 3 years experience in Domestic / Internation IT OR Non-IT Staffing.
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Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.
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Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.
Experienced in a tech support role in managing Android, iOS or Windows devices
Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools
Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives
Deal directly with customers, and respond promptly to customer inquiries
Handle issues by providing the appropriate Root cause of the issue
Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement
Technical Skills – Must Have:
Experience on mobile device platforms (Android, iOS, Windows or Mac)
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.
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Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.
Skills :
Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
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- Excellent hands-on experience with Node.Js, Express.Js, JavaScript
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- Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
- Ability to build REST services, Authentications, MVC applications
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Full Stack Developer - Averlon