Cutshort logo
For Employers
Disruptive Digital Learning Startup logo
Inside Sales & Support Manager
Disruptive Digital Learning Startup
Inside Sales & Support Manager
Unnati's logo

Inside Sales & Support Manager

at Disruptive Digital Learning Startup

Agency job
via Unnati
2 - 4 yrs
₹4.2L - ₹5.5L / yr
Delhi, Gurugram, Noida
Skills
Inside Sales
Telesales
Lead Generation
Revenue growth
Email Marketing
Sales
Are you an experienced online sales professional who has a growth mindset and can drive sales and business development through inbound channels? Then read on.
 
Our client is a social education technology organisation delivering enjoyable & personalised digital learning to schools, NGOs, coaching institutes and learners including the last mile learners. They design, deliver and support tablet and mobile based digital learning solutions with English medium and local languages. Their vision is to facilitate access to enjoyable and life shaping digital learning to every student irrespective of their social, economic, cultural, locational and language status.

Founded by two MDI alumnus, it is a student centric and personalised learning platform that delivers enjoyable learning content as per the state boards. This ed-tech provides a solution which is easy to use, lets students enjoy learning, makes life easy for a teacher and delivers learning in the language that students are most comfortable. The organisation has worked in 14 states across India and awarded Google India under "Impacting Change through Digital".
 
As an Inside Sales & Support Manager, you will actively drive the inbound leads into conversion aligned with the sales objectives and take complete ownership of the inbound sales and support process.
 
What you will do:
  • Aligning with the sales and growth objectives of the organisation and then driving the inbound lead generation, relationship building and conversion.
  • Monitoring the incoming leads, understand the requirements and sending them an appropriate first response
  • Connecting with the leads on phone / whatsapp, building a relationship, gathering more detailed requirements and sharing details about the organisation and the best suited products
  • Maintaining a record of all leads and categorising them basis the stage of conversion
  • Apart from our website, gathering leads from other inbound platforms like IndiaMart
  • Creating proposals and quotations, and driving end to end sales process over phone/ email.
  • Following up and engaging with the leads, checking with them for any questions or further information and provide them with the same
  • Supporting all current customers, users and using the support conversations to drive more app downloads and more possible customers and get maximum sharing and business value from them. Every support call to be leveraged for business value.
  • Executing all email, bulk message and tele calling campaigns for sales
  • Innovating new ways of connecting with probable customers through digital/ telephonic means.
  • Closing the leads and generating revenue as per monthly, quarterly and annual targets
  • Answering all enquiries and tele support calls that come from users and customers
  • Smartly using every conversation to pitch new products or getting the users to give us reviews/ feedback and sharing our app/ solutions
  • Ensuring every enquiry is driven with maximum value and satisfaction, and ensuring every lead is closed with maximum sales output



What you need to have:
  • Graduate / Post Graduate with a Proven inbound sales and support experience of at least 2-4 years
  • Aggressively growth oriented - both professional and personal. Must be very entrepreneurial in nature
  • Demonstrated ability and work to gather requirements from the inbound leads, send them an appropriate response, engage with them, maintain their record, send them proposals and close the leads for actual business outcomes
  • Excellent communication and storytelling skills in English - both written and oral
  • Should be well versed with inbound and digital sales strategies
  • Should have skills to execute Email, Telephonic and Chat based sales & support most effectively
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Qubit Quest Tech
Megan Cortez
Posted by Megan Cortez
Remote only
0 - 25 yrs
₹7L - ₹12L / yr
Social Media Marketing (SMM)

A Social Media Marketing job description outlines the responsibilities and qualifications for professionals who manage and enhance a company's online presence through various social media platforms. Here's a breakdown of the key aspects:

Core Responsibilities:

  • Strategy Development:
  • Creating and implementing social media strategies that align with business goals.
  • Identifying target audiences and tailoring content accordingly.
  • Staying up-to-date with the latest social media trends and best practices.
  • Content Creation and Curation:
  • Developing engaging content, including text, images, and videos, for various platforms.
  • Managing content calendars and ensuring consistent posting schedules.
  • Curating relevant content from external sources to share with the audience.
  • Community Management:
  • Monitoring social media channels and responding to comments, messages, and inquiries.
  • Building and nurturing relationships with followers and influencers.
  • Managing online reputation and addressing any negative feedback.
  • Analytics and Reporting:
  • Tracking and analyzing social media metrics to measure campaign effectiveness.
  • Generating reports and providing insights to optimize strategies.
  • Using social listening tools to monitor brand mentions and industry trends.
  • Advertising and Paid Campaigns:
  • Planning and executing paid social media campaigns.
  • Managing budgets and optimizing ad performance.
  • Analyzing ad metrics and providing recommendations for improvement.


Read more
Reqroots
at Reqroots
7 recruiters
Dhanalakshmi D
Posted by Dhanalakshmi D
Coimbatore
2 - 2 yrs
₹3L - ₹4L / yr
ERP management
Implementation
skill iconProgramming

We are looking "ERP Functional Consultant" for Reputed Client @ Permanent Role.

Experience: 2-6 Yr

• Analyze business processes and provide solutions using ERP systems. 

• Gather customer requirements and conduct gap analysis. 

• Any ERP package implementation experience and understanding of business processes. 

• Perform system configuration, installation, data migration and testing. 

• Provide user training and support. 

• Coordinate with Technical Team on solution design, programming and validation. 

• Has a good understanding of business application concepts and terminologies. 

• Has ability to take ownership, accountability and initiative. 

• Has excellent problem solving skills. 

• Effective time management skills. 

• Willing to travel will be an added advantage. 

• Should have good communication in Hindi,English

Read more
Honeycomb Creative Support
Bengaluru (Bangalore)
3 - 4 yrs
₹4L - ₹6L / yr
Sales and operations planning
Team Management

Role Description

This is a full-time on-site role for a Sales and Marketing Specialist located in Greater Bengaluru Area. The Sales and Marketing Specialist will be responsible for day-to-day tasks such as communicating with customers, providing excellent customer service, making sales, and conducting training sessions. They will also be responsible for sales management.


Qualifications

  • Excellent communication and customer service skills
  • Proven sales experience
  • Experience in conducting training sessions
  • Good sales management skills
  • Ability to work independently and in a team environment
  • Bachelor's degree in Business, Marketing or related field
  • Experience in the sustainability or health industry would be a plus
  • Experience in Arts and Crafts selling/marketing is highly preferred


Read more
Client of People First Consultants
Client of People First Consultants
Agency job
Bengaluru (Bangalore), Mumbai, Chennai, Pune, NCR (Delhi | Gurgaon | Noida)
8 - 12 yrs
₹12L - ₹17L / yr
Legal
law
corporate law
commercial contracts
Salesforce
+1 more
Manager RESPONSIBILITIES:

  • Drafting, reviewing and negotiating of customer/subcontractor agreements in a wide range of industrie.
  • Extensive experience with vetting, drafting and negotiating master service agreements, subcontractor, non-disclosure agreements, statement of works, change orders etc.
  • Well versed in local commercial and corporate law with global outlook.
  • Collaborate with various business functions in connection with driving deal negotiations.
  • Post signing contract management, including amendments to existing contracts, business team support and counsel
  • Train the other legal team members on negotiation/drafting skills
  • Managing, mentoring and leading team members.
Qualification
  • 8+ years of law firm experience with a mid to large size law firm or IT company or similar industry with a focus on general corporate law. An understanding of IT and IT sourcing contracts a plus
  • Strong knowledge and experience in negotiating high value commercial contracts. Candidate should possess experience in handling international clients and exposed to international laws
Read more
GoProtoz
at GoProtoz
3 recruiters
Kiruthika V
Posted by Kiruthika V
Bengaluru (Bangalore)
4 - 10 yrs
₹2L - ₹10L / yr
Sales
Business Development
Business-to-business sales
Lead Generation
Email Marketing
+3 more

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.Responsibilities

  • Build relationships with prospective clients
  • Maintain consistent contact with existing clients
  • Manage sales pipeline
  • Analyze market and establish competitive advantages
  • Track metrics to ensure targets are hit

Qualifications

  • Master's degree and experience in sales industry
  • Experience in full sales cycle including deal closing Demonstrated sales success
  • Strong negotiation skills
  • Strong communication and presentation skills
  • CRM experience is preferred


Read more
Seek
at Seek
1 recruiter
Siddharth Jaiswal
Posted by Siddharth Jaiswal
Bengaluru (Bangalore)
0 - 4 yrs
₹5000 - ₹10000 / mo
User Interface (UI) Design
User Experience (UX) Design
Copy Writing

UI/UX Design Internship at a stealth product startup. 

You will learn:
Product Design

UX Research

UI Design

Read more
ValGenesis, Inc
at ValGenesis, Inc
1 recruiter
Indrakumar Sakthivel
Posted by Indrakumar Sakthivel
Chennai, Bengaluru (Bangalore)
6 - 12 yrs
₹6L - ₹12L / yr
User stories
Agile/Scrum
Wireframing
Use cases
Requirement Analysis
+6 more
Job Description
  1. To ANALYZE Business Requirements end-to-end & Documenting Requirements
  2. Write Good User Stories (Preferably using INVEST techniques)
  3. Specify acceptance criteria for features and user stories to ensure delivery of requirements that meet or exceed the business needs 
  4. Create wireframe prototypes, Mockups and documenting them using Visio or similar tools
  5. Document requirements by creating use cases, functional and requirement specifications documents
  6. Collaborate with internal teams to ensure proper documentation of the product capabilities
  7. Own the Product backlog, elaborating and prioritizing user stories to be included in the backlog 
  8. Presenting the product capabilities, gathering requirements and identifying gaps 
  9. Interface with clients and partners to understand business environments, current and future requirements; participate as a solutions expert
  10. Roadmap prioritization, conceptualize new product features, and assist with competitive positioning
Read more
This IT company is hiring for Incident Management Role
This IT company is hiring for Incident Management Role
Agency job
via Aviation Indeed by Jaya Mishra
Hyderabad
4 - 6 yrs
₹9L - ₹11L / yr
Incident management
Technical support
Tech Support
Only immediate joiners are preferred or those who can join within 15-25 days of NP.

JOB SCOPE
o Lead the incident management process and team involved in resolving the
incident.
o Responding to Sev1 incident, identifying the cause, and initiating the
incident management process.
o Working with delivery teams to prioritizing incidents according to their
urgency and influence on the business.
o Creating knowledgebase that outline incident protocols such as how to
handle cybersecurity threats or how to correct server failures.
o Collaborating with the various teams to ensure that all protocols are
diligently followed.
o Reporting on incident, problem, change, service request issues and
escalating to ensure they are closed ON TIME while ensuring recurring ones
are addressed.
o Adjusting the incident management process as required to ensure its
effectiveness.
o Creating the RCA with help of the delivery teams and ensure that it’s
presented within said time and also ensuring continuous improvement in
SLA, TAT, count etc
o Communicating with upper management if major issues are found in the IT
system.
o Will be the owner of the Unified Helpdesk application and should have the
capability to enhance the process, tool further as the need arises.
• REQUIREMENTS
o Bachelor's degree in information technology, engineering, or a related field.
o At least 5+ years of experience working in IT service management, or a
similar role.
o Strong knowledge of IT service management software including ITIL and
COBIT.
o Experience working with IT systems and software such as Manage Now,
Fresh Service, Tivoli, SolarWinds, Nagios XI, etc
o Solid scripting knowledge in languages, such as Shell, SQL, Java, C++ etc.
o Excellent managerial skills and ability to collaborate with team members.
o Ability to analyse a high volume of technical data and work in a fast-paced
environment.
o Strong problem solving, analytical, and time management skills.
Read more
Nemo Inc
at Nemo Inc
1 recruiter
Ashwini Dhaipule
Posted by Ashwini Dhaipule
Pune
3 - 7 yrs
₹4L - ₹8L / yr
Operations
Social Media Optimization (SMO)
Content Management System (CMS)
Content Marketing
skill iconData Analytics
+1 more

Job Description- Content Operations Manager

 

Job Summary

We are looking for a qualified Content Operations Manager to join our team. You will be responsible for auditing, editing & creating contents for our Application. Your duties will also include sharing content to raise brand awareness and monitoring web traffic and metrics to identify best practices.

Our ideal candidate is an experienced professional with demonstrable creative writing skills. Ultimately, you should be able to oversee all marketing content initiatives to ensure customer engagement, brand consistency and a positive customer experience.


Job Role & Responsibilities:
- Review push notifications for Indian users and optimize for higher click rate and user engagement.
- Review the user report content and set category for sensitive contents.
- Work closely with the VidMate team members by offering information of local culture and     mobile Internet industry. Assist in activity planning and content management.

Job Requirement:

  • Good English communication skills.
  • Qualification: Graduate/ Post Graduate Degree (Prefer Graduate from Mass Media and Communication/Journalism).
  • Working experience in mobile Internet industry would be a plus.
  • Collaborative team player in a cross-cultural working style. Practice a high degree of self-motivation to complete assignments.

 

Job Type: Full-time

Job Location: Pune.

Read more
Fame Technologies
at Fame Technologies
2 recruiters
Nanthini BP
Posted by Nanthini BP
Bengaluru (Bangalore)
0 - 1 yrs
₹1L - ₹1L / yr
skill iconJavascript
skill iconPHP
skill iconPython
skill iconRuby on Rails (ROR)
skill iconNodeJS (Node.js)
+2 more
Selected intern's day-to-day responsibilities include: 1. Developing high-performance responsive web pages using HTML, CSS, and React 2. Converting HTML pages and widgets from design documents 3. Integrating of APIs developed by back-end developers with client-side logic 4. Building reusable code and libraries 5. Handling data migration, transformation, outputting and scripting 6. Implementing automated testing platforms and unit tests
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos