Inside Sales & Support Manager

Position Summary:

We are seeking a detail-oriented and experienced Quality Control person to join our team, a

designer and manufacturer of high performance elastomeric seals. The primary responsibility of

this role is to ensure the quality of incoming and outgoing materials, as well as inspect in-process

plastic and metal components to maintain the highest product standards.

Key Responsibilities:

1. Incoming and Outgoing Material Inspection:

- Inspect and verify the quality of raw materials, elastomers, plastics, and metal components.

- Compare incoming materials to specifications, purchase orders, and certifications.

- Prepare and maintain detailed records of material inspections and test results.

2. In-Process Inspection:

- Monitor production processes to ensure compliance with quality standards.

- Conduct dimensional and visual inspections of plastic and metal components during

manufacturing.

- Identify and report non-conformities and initiate corrective actions.

3. Final Product Inspection:

- Conduct detailed inspections of finished elastomeric seals and other components before

shipment.

- Verify compliance with customer specifications and regulatory requirements.

4. Documentation and Reporting:

- Maintain detailed inspection records, test reports, and calibration logs.

- Prepare and submit quality reports to the Quality Manager and production team.

5. Collaboration and Continuous Improvement:

- Work closely with production, engineering, and purchasing teams to address quality issues.

- Assist in root cause analysis and corrective action plans for identified defects.

- Participate in continuous improvement initiatives to enhance product quality and process

efficiency.

6. Equipment Maintenance and Calibration:

- Ensure inspection tools and equipment are calibrated and in good working condition.

- Schedule regular maintenance and calibration of measurement devices.

Qualifications and Skills:

- Education: A Bachelor’s degree in Science (preferably Physics) or a B.E Degree (Mechanical /

Industrial) or a related field is preferred.

- Experience: Minimum 1-2 years of experience in quality control, preferably in the elastomeric

seals, plastics industry.

Technical Skills:

- Proficiency in using inspection tools such as calipers, micrometers, CMMs, and gauges.

- Strong understanding of technical drawings, specifications, and GD&T.

- Familiarity with ISO 9001 and other quality management systems.

Soft Skills:

- Strong attention to detail and analytical skills.

- Excellent communication and documentation abilities in English is a must.

- Proficiency in Microsoft Excel, Powerpoint and Word.

- Ability to work independently and as part of a team in a fast-paced environment.

- Knowledge of Lean Six Sigma and 5S is preferred.

Company: Snaptics

Job title: Digital sales trainees or Interns

Job type: Full time

Location: Hyderabad 

Work schedule: 6 days (week end off)

Shift timings: 10:00am-6:30pm

Eligibility: Any degree

Experience : Fresher or Just Passed

Education: MBA or BBA or any business management 

Stipend: Upto 7500/month

Target mandatory : meeting Min of 15 clients per day in field and generating sales leads

Job type: 80% field work

JOB DESCRIPTION:

Responsibilities:

1. Conduct in-depth market research to identify

business opportunities and industry trends. Analyze competitor strategies and market dynamics to contribute to business development initiatives.

2. Build and maintain strong relationships with clients, understanding their needs and ensuring customer satisfaction.

Collaborate with the sales team to develop strategies for expanding client portfolios.

3. Identify potential clients and partners to expand the company's market presence. Assist in the development and execution of business development plans and strategies.

4. Collaborate with the sales team to create compelling proposals and presentations. Support in the negotiation and closure of business deals to achieve revenue targets.

TAPPP(https://tappp.com/) is building the next-generation digital platform by leveraging cell-based architecture to integrate technologies like Artificial Intelligence, Rules, Workflows, Microservices, FaaS (Function as a Service), Micro-frontends, and Micro apps to create a highly extensible and cutting-edge technology platform that brings together sports fans with broadcasters, sports teams, and sportsbooks to create a marketplace for all aspects of sports and we are available across platforms via the Web, Mobile, Roku, and Tablets.

Building out this brand presents significant product and engineering challenges. At the center of solving those challenges is the TAPPP Product Engineering team which is responsible for the TAPPP product end to end.

TAPPP is led by a very able leadership team drawn from Industry leaders from companies like ESPN, Amazon, Blackhawk, Kargocard, Visa, and

many others.

The organization is flat, processes are minimal, individual responsibility is big, and there is an emphasis on keeping non-productive influences out of the everyday technical decision-making process. Upholding these philosophies will be imperative as we execute our aggressive plan of global expansion over the next 2 years.

Position Description

As Senior Technical Product Manager on the TAPPP digital platform, you'll be responsible to:

1. Work with the US product and engineering leadership to manage SAFe agile projects, define user-stories, plan sprints, conduct standup meetings, and ensure software quality, automated testing
2. Work with the engineering leadership for resource planning, resource allocation, and project plans
3. Manage time-off and leave for the India team to ensure minimal impact to projects
4. Work with the US product and engineering leaders to conduct user-acceptance testing of the product before it goes to production
5. Work with product, engineering and support leadership in the US to implement TechOps and support strategy and ensure 24x7 coverage for the platform
6. Ensure timely delivery of high-quality products that meet customer needs and align with organization short- and long-term strategy.

You'll work across various domains and with a talented group of associates spanning multiple ego-locations.

What You'll Bring

• Strong experience in software project management, resource planning, and team management
• Some experience in Television, particularly sports. Some prior experience on sports betting would be ideal but not required.
• A creator and a doer - you identify a problem, envision a solution, and take a hands-on approach towards building it; you index high on grit and "can-do" moxie.
• A clear communicator - you break down complex concepts and make them easy to understand.
• A generous collaborator - you are excited by the opportunity to work with cross-functional teammates to create successful products.
• 
  

Equal Opportunity Employer

TAPPP is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Bachelor's degree in computer science, engineering, or related area
• 10 years' experience in technical product management
• 6 years in Agile project management, sprint-planning, review test-plans building teams to deliver the projects
• Strong familiarity and 3 years experience managing cloud-native software development
• Strong familiarity with source code managing, branching, and DevOps to guide the team in automated DevOps pipeline.
• 3 years experience with cloud-native projects on AWS platform for 100 Million plus user-base.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Computer Science, Engineering, Business Administration, or related area and 8 years' experience as a technical product manager, or project manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products

Primary Location

Pune, India

Responsibilities:

1. Collaborate with stakeholders to understand business objectives, processes, and requirements.
2. Conduct thorough analysis of business processes, workflows, and systems to identify areas for improvement.
3. Gather, document, and prioritize business requirements using techniques such as interviews, workshops, and surveys.
4. Analyze data to identify trends, patterns, and insights that can inform decision-making and drive business outcomes.
5. Develop and maintain documentation, including business process models, use cases, user stories, and requirements specifications.
6. Work closely with cross-functional teams to ensure alignment between business needs and technical solutions.
7. Facilitate meetings, workshops, and presentations to communicate findings, solicit feedback, and drive consensus among stakeholders.
8. Collaborate with developers, designers, and QA analysts to ensure successful implementation and testing of solutions.
9. Monitor and evaluate the performance of implemented solutions, and recommend adjustments or enhancements as needed.
10. Stay updated on industry trends, best practices, and emerging technologies related to business analysis and process improvement.

Requirements:

1. Bachelor's degree in Business Administration, Management Information Systems, or related field.
2. Proven experience as a Business Analyst or similar role.
3. Strong analytical skills, with the ability to gather and interpret data from multiple sources.
4. Proficiency in business analysis techniques, such as process modeling, data analysis, and requirements elicitation.
5. Excellent communication skills, including the ability to effectively communicate technical concepts to non-technical stakeholders.
6. Solid understanding of project management principles and methodologies.
7. Experience with business analysis tools and software (e.g., Microsoft Visio, Jira, Confluence) is a plus.
8. Ability to work independently and collaboratively in a fast-paced environment.
9. Strong organizational skills and attention to detail.
10. Certification in business analysis (e.g., CBAP, PMI-PBA) is preferred but not required.

If you’re one of the best and brightest, a highly-motivated innovator, a fast worker, and a fierce competitor, you might be just the person we’re looking for! Entrata’s Research and Development department is seeking a Software Engineer. You will spend a lot of time working with senior architects and directors, designing database schema, and laying out the basic code architecture so an offshore team can run with it. You will also be tasked with projects that you will own and see through to completion.

Responsibilities will include:

• Write well-designed, testable, efficient code 
• Solve technical problems by working closely with Development Managers, UX, Product Managers, and offshore teams
• Designs high-performance database schema and code architecture for their products
• Empower offshore teams to rapidly deliver stable, high-performing, and reliable code. This requires frequent interaction with them by teleconference.
• Reviews and corrects code for quality and design through constant evaluation of product code and getting involved in complicated or sensitive code
• Maintain database queries and write scalable SQL
• Contribute in all phases of the development life-cycle (back-end and front-end)
• Participate in and advocate for Agile and Scrum activities
• Prepare and produce releases of software components
• Handle high traffic website operations, be proactive with maintenance, and exhibit problem-solving skills to ensure optimal working and performance of the websites
• Build interfaces and change existing functionalities and logic of existing code for improvement
• Understand standard systems development life-cycle processes and apply agile methodology effectively on client & internal engagements
• Apply knowledge of industry trends and developments to improve service to the client and internal project

Minimum Qualifications:

• 2-5 years of development experience (PHP is preferred)Experience working with web-based applications and processes
• SQL and her database knowledge
• Strong written and verbal communication
• Ambitious, dedicated, and a little eccentric
• Team-oriented, willing to standardize code and architecture

Preferred Qualifications:

• Bachelor's Degree in Computer Science or related field preferred
• Experience with microservices
• Experience working with offshore teams

What you need to have:

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!

We are hiring interns for the product growth role. This is an extensive research project and would require a hustler's attitude and out of the box thinking without much hand-holding. 

Roles and responsibilities: 

- Researching community sign-up questions for various community types

- Researching engagement techniques used by community managers in their respective communities. 

- Researching platforms or standalone communities in peer-to-peer learning/upskilling space

- Working with the product team and ideating growth hacks to better the user onboarding and engagement on the LikeMinds platform. 

The duration of the internship will be a minimum of 2 months and interns will be required to work from home 6 days a week. 

Additional Perks:

1. Letter of recommendation
2. A full-time job offer to exceptional students.
3. Fixed and variable stipend up to Rs 10,000/month based on your performance
4. Networking opportunities across domains