Lead Generation Trainee

Status: Open

Notice Period: Immediate

Shift Timings: Day Shift

Work Type: On Site

No of Openings: 30

Salary: ₹15000 - ₹18000 INR

Language: English, Hindi

Skills: Excel, Computer

Experience: 0 - 5 years

Qualification: 12th

Age: 18 - 30 years

Description

Visit

We are hiring a customer service representative to manage customer queries and complaints.

Responsibilities

• Require one year relevant experience in inbound process
• Excellent communication in English and Hindi
• A call center agent's job description is to provide courteous and professional phone support to callers, whether they need help troubleshooting a technical issue
• Answering customers' questions about its products and offering suggestions to fit their needs; handling the order process and taking payments;
• Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed
• To most effectively help customers, call center agents need to understand the company's offerings and to be able to -communicate policies and product information well.
• It is also important to be empathetic, have a positive attitude and to be able to stay calm and polite, even when callers get upset.
• Being organized and focused is necessary for the agent to input information into the company's computer systems while also talking to the caller

Qualifications-

• 12th or Graduate
• Language- Hindi & English
• Age 18-30

For Inbound-

• Good communication skills
• Rotational shift and week off
• Salary - for fresher - 15k In hand
• Experience - 16.5k in hand

What we offer: 

• A multi-disciplinary role with tremendous opportunity to learn and grow in an early-stage startup.
• An open work culture - We are committed to diversity, inclusion, and equal opportunity. 
• Flexible working hours and leave policy.

Description:

As the Operations Manager, you will analyse the current state operations, propose workflows and tools that drive improvements to the app or for addressing country-specific needs. Identify and execute on opportunities, to streamline workflows and increase collaboration and productivity across the team. You will proactively track risks/issues with development, ensure business requirements are met, and advocate for future enhancements. Support the leadership team in implementing new ideas effectively within the Uable culture and manage change to maximise adoption of new tools or processes. Define operational metrics and develop reporting tools as needed, for leadership to understand business performance.

Your role/responsibilities:

• Understand the operational framework and work on efficient delivery mechanisms for customer support, Event management & programme management
• Build effective processes to handle escalations ensuring a high level of customer satisfaction.
• Work closely with learning design, product, growth, analytics teams to manage/execute the right processes.
• Ability to partner with global cross-functional business partners, engineering teams, and senior management, to identify and define short-term and long-term solutions to operational challenges.
• Leadership experience in process improvement and programme management experience in startups is a plus
• Coordinating cross function for implementing and execution of events, managing communication, managing event feedback surveys, handling post-event reports.
• Manage our events calendar, assisting with event marketing, monitoring timeframes, and delivering on event brief objectives. 

Skills/Qualifications (good to have):

• Have a proactive outlook to problem-solving and willingness to adapt in a highly demanding, collaborative, and fast-paced environment with rapidly changing direction and new challenges
• Proficient in Office Suite and Lead Management Software & project management skills
• Work with the Product Owners and coordinate with project managers and other departments to get projects released on time.
• Ability to manage, monitors and measures project portfolio status, recommending corrective action as necessary, and communicate portfolio status to their management.
• Ability to participate in interviewing, hiring, and training team members; plan, assign, and direct work; appraise performance; reward and discipline team members; address complaints and resolve problems
• Relentless focus on operational excellence by setting the right processes and improving efficiency at every step and balance attention to detail with swift execution.
• Strong quantitative analytical skills and experience developing dashboards and reporting tools using spreadsheet applications, Tableau, etc. a plus.
• Knowledge of the iOS, macOS, and App Store ecosystem a plus.

Personality: 

• You are a driven and curious person with the aptitude and agility to learn. 
• You are an extrovert and a leader who has built great teams and a team player with great interpersonal skills.
• You are detail and process-oriented person by nature. A natural problem solver and a go-getter.
• You don’t settle with what-is, you constantly strive for excellence.
• You are an explorer with the ability to investigate and get the data; define and work on multiple tasks and complete work within deadlines.
• You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights.

Job Description

We seek natural problem solvers who take initiative and who have the ambition to become a leader at Geekmindz. Bring your passion and expertise to build the Geek brand. We are a fun workplace with a strong team that comes together to bring 100% of what they do. Are you a multiple Flutter/Dart whose comfortable with both Front End and Back End programming ?

As a Flutter & Android Developer you will use a consultative approach to...

Responsibility :

• Create multi-platform apps for iOS and Android using the Flutter development framework.
• Flutter is very new, so even if you have never launched a production Flutter app, familiarity with it is important.
• Experience developing with Dart, whether with Flutter or for the web.
• Experience contributing to and managing high-scale production mobile apps.
• Proficient in using version control and continuous integration, with tools such as Github.
• Experience with third-party libraries and APIs.
• Responsible for developing and designing front end mobile architecture in flutter, ensuring the responsiveness of mobile applications and working alongside graphic designers for full-stack developers, among other jobs.

Requirements :

• Able to self-manage and attention to detail.
• Have built At least two Android and/or iOS apps.
• Proven working experience in software development.
• Working experience in mobile development.
• Have published one or more mobile apps in Google Play or App Store.
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Understanding of the full mobile development life cycle, including automated testing and building.
• Experience working in an agile development process.
• Good communication skills in English.
• Excellent verbal communication skills.
• Good problem-solving skills.

• Plan & execute user acquisition campaigns through affiliate marketing channels-mailer, partnerships
• Plan and manage retargeting campaigns through SMS/WhatsApp
• Managing budgets and campaigns to drive strong return on investment and efficient CAC
• Negotiate deals and manage relationships with our partners to deliver the targets
• Work efficiently with our Creative and Content teams to build content strategies
• Align with Product team and sales team for funnel improvement and tech related issues.  
• Manage campaign reports with good presentation skill
• Potential user research, identification and testing new ideas/channels.

Position : All India Head - Design 

Reporting to : Joint President

Location : Mumbai (BKC)

Job Purpose

• Creating functional and appealing features on Mobile and Web applications that enhance customer experience and user-friendliness and thereby result in growing the customer base and business revenues.

Key Deliverables

• Gathering and evaluating user requirements, designing elements and building navigation components in collaboration with the Product Team
• Illustrating design ideas using storyboards, process flows and sitemaps
• Designing graphic user interface elements, like menus, tabs and widgets
• Conceptualising and building the page navigation buttons and search fields
• Developing UI mockups and prototypes that clearly illustrate how the application will function and look like
• Preparing and presenting innovative ideas to internal teams and key stakeholders
• Identifying and troubleshooting UX problems 
• Conducting layout adjustments based on user feedback
• Conceptualising, developing and implementing style standards on fonts, colours and images

Qualifications & Experience

• Graduation in Design with a specialisation in Application Design or Strategic Design or Interaction Design or Product Design or Information Design or Customer experience (not Fashion Design and Graphic Design)
• 10+ years of relevant work experience 
• Proven track record in conceptualising and developing successful, high-quality Mobile and Web applications

Required Skills and Competencies

• Proven work experience as a UI/UX Designer 
• Portfolio of design projects
• Knowledge of wireframe tools like Wireframe and InVision
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills

We are seeking a skilled QA engineer who has experience in automation. Candidates from startup eco-system will be preferred.

Requirements:

• Have worked on JS based automation framework i.e. Protractor or Puppeteer.
• Have minimum of 2 years of strong experience in front-end automation.
• Understand how Single Page Apps work.
• Experience of automating API tests (our current automation is via C#).
• Understand how CI/CD works.
• Learn-ability and a good team player.