Email Marketing

👋 Welcome to Slooze!

If you’re seeing this, you’ve just bumped into Slooze — and we’re thrilled to meet you.

We’re currently hiring, and we’d love to learn more about your skills. To get started, we have a quick screening challenge for you.

✅ What to Do:

-Review the challenge at the link below

-Select the one that best aligns with your expertise

-Submit your solution with the subject line: 

SUB: [Your Role] | [Your First Name]

🔗 Take-Home Challenge - dub.sh/slooze-takehome

We’re excited to see what you bring to the table!

Best, 

The Hiring Team 

🌐 Company Page: linkedin.com/company/slooze

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mechanical HVAC Systems or other MEP companies

sales in B2B space in techanical industry

Role Overview

We are looking for a Tech Lead with a strong background in fintech, especially with experience or a strong interest in fraud prevention and Anti-Money Laundering (AML) technologies. 

This role is critical in leading our fintech product development, ensuring the integration of robust security measures, and guiding our team in Hyderabad towards delivering high-quality, secure, and compliant software solutions.

Responsibilities

• Lead the development of fintech solutions, focusing on fraud prevention and AML, using Typescript, ReactJs, Python, and SQL databases.
• Architect and deploy secure, scalable applications on AWS or Azure, adhering to the best practices in financial security and data protection.
• Design and manage databases with an emphasis on security, integrity, and performance, ensuring compliance with fintech regulatory standards.
• Guide and mentor the development team, promoting a culture of excellence, innovation, and continuous learning in the fintech space.
• Collaborate with stakeholders across the company, including product management, design, and QA, to ensure project alignment with business goals and regulatory requirements.
• Keep abreast of the latest trends and technologies in fintech, fraud prevention, and AML, applying this knowledge to drive the company's objectives.

Requirements

• 5-7 years of experience in software development, with a focus on fintech solutions and a strong understanding of fraud prevention and AML strategies.
• Expertise in Typescript, ReactJs, and familiarity with Python.
• Proven experience with SQL databases and cloud services (AWS or Azure), with certifications in these areas being a plus.
• Demonstrated ability to design and implement secure, high-performance software architectures in the fintech domain.
• Exceptional leadership and communication skills, with the ability to inspire and lead a team towards achieving excellence.
• A bachelor's degree in Computer Science, Engineering, or a related field, with additional certifications in fintech, security, or compliance being highly regarded.

Why Join Us?

• Opportunity to be at the cutting edge of fintech innovation, particularly in fraud prevention and AML.
• Contribute to a company with ambitious goals to revolutionize software development and make a historical impact.
• Be part of a visionary team dedicated to creating a lasting legacy in the tech industry.
• Work in an environment that values innovation, leadership, and the long-term success of its employees.

Customer Success Executive Responsibilities:

• Visit & Manage client site.
• Sustain business growth and profitability by maximizing value.
• Provide assistance for using our product properly.
• Hold product demonstrations for customers.
• Verify whether the process is functioning properly.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.

Customer Success Executive Requirements:

• Communications or marketing degree.
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.

Why work for Flowace?

• Opportunity to grow the product 100x as the product is of world-class standards
• Freedom and flexibility to be a real leader, to ideate and implement strategies in real-time, without wasting time waiting for approvals
• Very healthy work environment and work-life balance
• Extremely collaborative and helpful team members to work with
• Employee engagement programs such as Fun Fridays, Wellness, and Community Building
• 5 days of hungry hustling and 2 days of absolute rejuvenation every week
• Once the DNA of Flowace goes into the blood, it will serve the candidate very well for his/her entire career and life, irrespective of how long he/she works at Flowace

Company Website - https://flowace.in/" target="_blank">https://flowace.in/

ROLES AND RESPONSIBILITIES:

• Determining the structure and design of web pages.

• Ensuring user experience determines design choices.

• Developing features to enhance the user experience.

• Striking a balance between functional and aesthetic design.

• Ensuring web design is optimized for smartphones.

• Building reusable code for future use.

• Optimizing web pages for maximum speed and scalability.

• Utilizing a variety of markup languages to write web pages.

• 1+ years of experience in related field

• Solid understanding of how the web works and its underlying communication protocols.

• Understanding of key design principles.

• Proficiency in HTML, CSS, JavaScript(ES5 & ES6)

• Knowledge of JavaScript framework React.js

• Experience with responsive and adaptive design.

• Understanding of SEO principles.

• Good problem-solving skills.

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

• Join a team of great technical professionals that work hard but have fun and enjoy developing state of the art product-based applications and websites. 
• Use best practice coding standards and implement each deliverable.
• Write and manage program and Bug Fixes
• Construct and support integrations that are easy to manage, maintain, customize and configure; ensure overall reliability, availability, and high-performance code.
• Analyze system issues and problems and implement solutions rapidly.
• Manage multiple projects simultaneously varying in sizes and scope
• Work in a fast-paced cross-functional team environment. Effectively handle time-critical issue and appropriately escalate at-risk items.

• Laravel/ Zend/ CakePHP/ CodeIgniter/ Symfony, or equivalent.
• Strong knowledge of OOPs Concepts.
• Computer Science/Software Engineering Bachelor’s degree or higher education.
• Experience in writing high performance and high scalable code using best practice and coding standards. 
• Excellent written and spoken communication skills. 
• Excellent organizational and attention to detail. 
• Good to have familiarity with NoSql DB, web servers (e.g. Apache), caching (Memcache / Redis), Cloud, NodeJs, Microservices architecture Familiar with agile software development methodologies (e.g. SCRUM / Agile / Kanban)
• Must have knowledge of MVC design patterns, XHTML/HTML5, PHP, CSS3, XML, MySQL/MSSQL, JavaScript jQuery, json objects, API, AJAX functionality and client-side validation.
• Understanding accessibility and security compliance.
• Understanding fundamental design principles behind a scalable application
• Knowledge of using version control software such as SVN or GIT will be preferable.
• Experience in either Mobile application or Data Integration with other apps would be preferred.

• 2-4 years of demonstrable hands-on work in web-based application development experiences in a professional environment, including interaction design for dynamic, data-driven applications (not HTML based website) delivered via the web, or the equivalent.