Email Marketing Executive

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Company: Barcadly Services (www.barcadlyservices.com)

Job Title: Android Developer

About Us:

Barcadly Services is a full fledge "Digital Marketing Agency" Our head office is in Mumbai & Kolhapur, the company was established in the year 2018.

We strongly support and follow the mission of Digital India laid down by Prime Minister Shri. Narendra Modi and provides cost-effective branding solutions for start-ups & big companies in India. At Barcadly services, you will get an insight regarding what is it like to work with a pioneering Digital Marketing Agency in India.

After all, you will only seldom find someone as efficient as we are, when it comes to offering personalized performance marketing.

Thanks to our tight-knit team we have been able to assist over 170 + businesses and establishing themselves in the digital arena.

Position Overview:

The Android Developer will be responsible for the development, maintenance, and enhancement of applications aimed at a vast number of diverse Android devices. The role involves working alongside other developers, designers, and business analysts to create and optimize mobile applications, ensuring they are user-friendly, performant, and in line with the company's goals and user needs.

Key Responsibilities:

- Application Development: Design and build advanced applications for the Android platform.

- Collaboration: Work with cross-functional teams to define, design, and ship new features.

- Testing: Conduct unit-testing for robustness, including edge cases, usability, and general reliability.

- Bug Fixing: Identify and correct bottlenecks and fix bugs to improve application performance.

- Code Maintenance: Maintain code quality, organization, and automatization.

- Continuous Improvement: Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

- Documentation: Write clear, concise, and comprehensive documentation for ongoing projects.

- User Feedback: Gather and address user feedback promptly to improve application performance and user experience.

- Compliance: Ensure applications comply with company policies and regulatory standards.

 Required Qualifications:

- Education: Bachelor’s degree in Computer Science, Engineering, or a related field.

- Experience: Proven software development experience and Android development skills.

Technical Skills:

·      Good experience in React Native (0 - 1 years)

·      Must have knowledge of building Ul in React Native

·       Must have knowledge of CSS property.

·       Must have good knowledge of class and functional components.

·       Must have knowledge of 3rd party module integration in React Native,

·       Knowledge of Redux state management library • Familiarity with code versioning tools such as Github

·       Knowledge of deploying apps on the Apple store and PlayStore.

·       Excellent Communication and teamwork skills.

·       Knowledge of integration of native android/iOS modules in react native.

·       Knowledge of typescript and latest ES features

·       Knowledge of React native Ul library (react native paper, react native element, native base).

 Preferred Qualifications:

- Additional Experience: Experience with React.js, React Native.

- Portfolio: Previous apps published on Google Play Store

- Framework Knowledge: Experience with Android Jetpack components.

By detailing the key responsibilities, qualifications, and working conditions, this position overview aims to attract skilled Android developers who are passionate about creating high-quality mobile applications and contributing to a dynamic team environment.

Job Description:

• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of  back-end languages (e.g. C#, Java, PHP, Python) 
• JavaScript frameworks (e.g. Angular, React, Node.js)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail.

• Work very closely with development teams to ensure technical specifications and final product meet business requirements. 
• Responsible for setting up and implementing test automation strategy from a Functional and Non-functional perspective for one module or multiple modules who you work with.
• Understand User Experience, design thinking, and its importance to product features.
• Responsible for the addition of new capabilities and features in the automation framework which is used by the entire QA team for test automation.

• +3 years of exposure to manual testing on different methodologies.
• Experience in generating test cases.
• QA knowledge in test automation for products or systems.
• Exposure to agile methodology, cross-browser testing, functional testing, Regression testing, and Performance testing.
• Prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
• Experience in generating Test Case documentation.
• Strong Knowledge of Test Automation, Software Testing, Selenium, TestNg, API Testing, Jmeter, Appium, and Cucumber 8. 8. Framework
• Good to have knowledge of Jenkins (CI)
• Extent Report generation in selenium
• Programming language - Java (preferred), Javascript, Database

• Looking engineers with 3 - 4 years of experienced embedded software and embedded Linux developers
• Design and implement Embedded Linux based applications
• Design and implement embedded software for telematics and IoT products
• Code review and optimization
• Develop board support packages for new hardware designs
• Provide customization and field support
• Closely work with the hardware development team

Requirements:

• BE/BTech in ECE, EEE or CS
• 3 - 4  years of experience in embedded software and embedded Linux development
• Good working experience in Linux applications and drive development
• Good C programming skills
• Good knowledge of OS programming
• Familiarity with configuration management tools
• Good communication skills