Lead Generation

Position Overview: 

As a Senior Support Engineer specializing for Storage and Network monitoring in an AI enabled Data center as well as Cloud, you will play a critical role in interacting with Customer on routine basis to support the product. Your expertise in debugging and solving complex problems is essential to address the complex product issues when pitched in real world. With a methodical approach on problem solving and being Customer’s advocate in the organization is crucial for success of the position.  

Work Location- Pune

Job Type- Hybrid

Key Responsibilities: 

• Active Customer engagements: Actively participate in Customer discussions, proactively, first for the implementation and later for making them successful in deriving the value from the product.  
• Debug issues and propose solutions: Understand the domain, product, key customer use-cases, and success-criteria, work towards these by overcoming the current issues and based on the knowledge even propose solutions. 
• Agile Development: Collaborate within an agile development environment to deliver on aggressive schedules, maintaining a high standard of quality in communications, documentation and tracking various issues. 
• Feature Ownership: Take ownership of features, customers ask from inception to delivery, working with Product Management, Engineering stakeholders ensuring product meets the customers’ requirements and align with the overall product vision. 
• Problem Solving and Optimization: Tackle complex technical challenges related to data processing, storage, and real-time monitoring, and optimize backend systems for high throughput and low latency. 
• Implement Best Practices & focus on automation: In cross geo, multi-product support org, propose and implement Support centric best practices on collaboration, documentation, tracking and measuring success, and automate the repetitive tasks to ensure efficiency.  
• Collaboration and Communication: Work closely with cross-functional teams, including UI/UX designers, product managers, and QA engineers, to ensure smooth integration and alignment with product goals. 
• Documentation: Create and maintain technical documentation, including system architecture, design decisions, and API documentation, to facilitate knowledge sharing and onboarding. 

Qualifications: 

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. 
• 5+ years of practical experience in networking and storage domains, with a focus on supporting enterprise customers. 
• Strong domain knowledge in Storage and Networking, with exposure to monitoring technologies and practices. 
• Proven experience in troubleshooting and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments. 
• Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams across geographies and time zones.  
• Excellent problem-solving abilities, with a keen attention to detail and a systematic approach to issue resolution 
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively. 
• Customer-centric mindset, with a passion for delivering exceptional technical support and ensuring customer satisfaction. 

Company Overview: 

Virtana delivers the industry’s only unified platform for Hybrid Cloud Performance, Capacity and Cost Management. Our platform provides unparalleled, real-time visibility into the performance, utilization, and cost of infrastructure across the hybrid cloud – empowering customers to manage their mission critical applications across physical, virtual, and cloud computing environments. Our SaaS platform allows organizations to easily manage and optimize their spend in the public cloud, assure resources are performing properly through real-time monitoring, and provide the unique ability to plan migrations across the hybrid cloud.   

As we continue to expand our portfolio, and grow our customer base across multiple geos, we are seeking a highly skilled and hands-on Senior Support Engineer to support ever growing customer base. 

Why Join Us: 

• Opportunity to be a key contributor in the development of a leading performance monitoring company specializing in AI-powered Storage and Network monitoring. 
• Collaborative and innovative work environment. 
• Competitive salary and benefits package. 
• Professional growth and development opportunities. 
• Chance to work on cutting-edge technology and products that make a real impact. 

If you are a hands-on technologist with a proven track record of designing and delivering high-quality features on aggressive schedules and possess strong expertise in microservices-based streaming architectures, we invite you to apply and help us redefine the future of performance monitoring. 

Requirements:

• Should have strong experience in Automation testing, developing, and executing test cases.
• Should have strong experience in Selenium with Java & Cucumber framework. 
• Should have a good amount of experience working with Mobile Application testing using Appium
• Hands-on experience in CI/CD tools (setting up jobs) like Jenkins
• Good knowledge of software testing life cycle: Test planning, Test design and execution, Defect Management, and Test Reporting.
• Hands-on experience in Functional, Regression, System, and UAT Testing. 
• Good exposure to both Web and Mobile Automation Testing. 
• Excellent defect finding, debugging, and root cause analysis capabilities. 

• Align with product managers, business analysts, developers, and other stakeholders to gather product inputs.
• Understand and decipher user journeys while drafting product flows.
• Be able to accept creative feedback and inculcate the same in their writing.
• Highly creative with excellent communication and team player abilities.
• Understand the Transportation industry.
• Research fintech industry snippets (combining online sources, interviews, and studies).
• Prepare well-structured product flows using research, writing techniques, and logic.
• Coordinate with marketing and design teams to illustrate product draft.
• Ensure all-around consistency (style, fonts, images, and tone).

• We are looking for someone with 3-9 years of overall working experience as Content writer.
• Bachelors/Master’s degree in any discipline.
• Ability to meet deadlines and willingness to explore new domains.
• Proven work experience as a Content Writer, Copywriter, or similar role.
• A team player willing to do what it takes.
• Experience doing research using multiple sources.
• Familiarity with product writing and its nuances.
• Able to create audio/video content for product.
• Excellent writing and editing skills in English.
• Ability to communicate technical aspects to people with non-IT background.

• 3 - 6 years of software development, and operations experience deploying and maintaining multi-tiered infrastructure and applications at scale.
• Design cloud infrastructure that is secure, scalable, and highly available on AWS
• Experience managing any distributed NoSQL system (Kafka/Cassandra/etc.)
• Experience with Containers, Microservices, deployment and service orchestration using Kubernetes, EKS (preferred), AKS or GKE.
• Strong scripting language knowledge, such as Python, Shell
• Experience and a deep understanding of Kubernetes.
• Experience in Continuous Integration and Delivery.
• Work collaboratively with software engineers to define infrastructure and deployment requirements
• Provision, configure and maintain AWS cloud infrastructure
• Ensure configuration and compliance with configuration management tools
• Administer and troubleshoot Linux-based systems
• Troubleshoot problems across a wide array of services and functional areas
• Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
• Perform infrastructure cost analysis and optimization

· Providing technical advice and troubleshooting for end users

 · Experience in Enterprise Apple support like ABM, VPP,ACE and MDM

· Excellent OSX desktop and server support skills

· Experiencing supporting OS X desktop and server across a range of versions

· Strong experience with using and administrating JAMF

· Package Deployment, Image upgrade. Security patches &DEP

· Hands on experience with JAMF tools like Recon , Composure , remote and Admin

· Endpoint hardening via JAMF and self service management.

· Experience using terminal commands and scripts

· Great customer relationship skills

· Good written & verbal communication skills

· Being flexible and customer solution focused

· Experience in various application outlook , AD and Teams.

· Cloud knowledge

1.       Strong knowledge in Front end scripting like EJS, JavaScript, Jquery

2.       Proficiency with fundamental front-end languages such as HTML, CSS.

3.       Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.

4.       Proficiency with server-side languages such as Python / Ruby / Java / PHP/ .Net

5.       Good Understand with database technology such as MySQL, Oracle, and MongoDB.

Job Description:

To ensure correct accounting of revenue. Manage end to end order to cash accounting
including but not limited to billing and accounting treatment of revenues, customer
master data, collections accounting, bad debt provisioning, debtor ageing.
 Reconciliation of collections with the revenue master data and identifying exceptions
therein for the resolutions after discussions with ops teams;
 Strong reconciliation abilities and extraction of data from various files for finalization of
revenue;
 Posting sales entries in the Accounting system to ensure all are captured and
appropriately recognized for reporting;
 Perform periodical Balance sheet reconciliation of control accounts, bank accounts and
all asset /debtor accounts;
 Liaison with other Finance team members to ensure the integrity of accounts;
 Ensure all collected payments are presented for posting within collection deadlines;
 Debtors ageing and follow ups with the clients for timely collections;
 Keeping a track of cash inflow and revenue projections.
 Ensure closure of operational/month-end activities including data inputs for the MIS
preparation within strict timeframes;
 Liasioning with the banks for the cash management and reconciliations on timely basis;
 Accounting of all the bank transactions on a daily basis for reconciliation of accounts and
investments made by the company.

Education:

• Semi-Qualified CA/ MBA/ M.Com with atleast 3-4 years of experience (excluding training period) working in receivables department of a company (e-commerce company preferably); B.Com with 5-7 year experience.
• Proficient in Tally accounting and cost centre accounting;
• Must be strong in MS Office (Including MS Word, Excel with advanced skills);
• Quick learner and ability to deliver on time.

Digital business is driving a fundamental shift to cloud-native applications, creating a new set of operational and performance challenges ill-suited to the currently available solutions. At OpsCruise, we imagine a world of autonomous operations and are innovating a fundamentally different approach to performance management. OpsCruise’s vision is to automate the performance assurance of cloud applications using a model-driven closed-loop platform. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way.

‍ Reach me on shankar at opscruise.com

We are looking for a Lead UI Engineer to design and build multiple channels for user interaction.

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• Design/Architect and develop core features of the UI/frontend.
• Design/Architect and develop policy framework to provide rich UI for various features of the solution.

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The ideal candidate must have the following qualifications.

• Must have 6+ years of experience in working in frontend technologies
• Must have at least 2-3 years. of experience with Angular2 or above versions.
• Must have at least 5+ years of experience with HTML/CSS/JavaScript/TypeScript.
• Experience with PrimeNG and Vega is a plus
• Strong background in developing UI for Monitoring and Management systems, dealing with topology, and different telemetry such as metrics, traces and logs
• Familiar with containerization solutions like Docker/Kubernetes etc.
• Familiar with serverless technologies like AWS Lambda.
• B.E/B.Tech/MS degree in Computer Science, or equivalent

Most importantly, you should be someone who is creative and passionate about building new and innovative products that solve tough real-world problems.

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Chennai, India

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• Maintaining existing Android applications and developing new features for the same.
• Ensuring the best possible performance, quality, and responsiveness of the application.
• Developing cross-platform applications on hybrid frameworks like Ionic/Flutter.
• Testing and maintenance of applications across device models and platforms.

Requirements:

• Strong understanding of Android SDK, Android architecture, and different Android versions.
• Experience with building hybrid (or native iOS) applications.
• Working on applications featuring multiple services and multi-threading.
• Strong knowledge of Runtime Environments, Location services, Android support libraries.
• Well acquainted with Android Studio and various profilers.
• Strong REST fundamentals, Java, XML, JSON, Web Services, SQLite databases.
• Object-oriented Java programming and multi-threading concepts.
• Proficient in using data structures.
• Ability to write optimized algorithms.
• Strong debugging skills.
• Customizing Android OS for the company's embedded gateway devices.
• Hands-on experience with Android JNI and SE Linux is highly valued.