Customer Support executive
Leading Gaming Company
2 - 6 yrs
₹2L - ₹4L / yr
Delhi, Delhi, Gurugram, Noida
Skills
Email Marketing
Cold calling
chat
Deliver extraordinary customer services by responding to customer concerns regarding customer accounts
- Should have excellent communication and English language skills (written and verbal) with good typing speed
- Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balance customer interests with the interests of company
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate
- Gather relevant information from customers as required and update it accurately to facilitate the decision process
- Should have excellent communication and English language skills (written and verbal) with good typing speed
- Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balance customer interests with the interests of company
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate
- Gather relevant information from customers as required and update it accurately to facilitate the decision process
Read more
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Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
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Shubham Vishwakarma
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