Customer Support executive

Fynd is India’s largest omnichannel platform and multi-platform tech company with expertise in retail tech and products in AI, ML, big data ops, gaming+crypto, image editing and learning space. Founded in 2012 by 3 IIT Bombay alumni: Farooq Adam, Harsh Shah and Sreeraman MG. We are headquartered in Mumbai and have 1000+ brands under management, more than 10k stores and servicing 23k + pin codes.

What will you do at Fynd?

• Build scalable services to extend our platform
• Build bulletproof API integrations with third-party APIs for various use cases
• Evolve our Infrastructure and add a few more nines to our overall availability
• Have full autonomy and own your code, and decide on the technologies and tools to deliver as well operate large-scale applications on AWS
• Give back to the open-source community through contributions on code and blog posts
• This is a startup so everything can change as we experiment with more product improvements

Some specific Requirements:

• You know how to take ownership on things and get it done end to end
• You have prior experience developing and working on consumer-facing web/app products
• Hands-on experience in Python, know in depth on asyncio, generators and use case in event driven scenario
• Through knowledge of async programming using Callbacks, Promises, and Async/Await
• Someone from an Andriod development background would be preferred.
• Good Working knowledge of MongoDB, Redis, PostgreSQL
• Good understanding of Data Structures, Algorithms, and Operating Systems
• You've worked with AWS services in the past and have experience with EC2, ELB, AutoScaling, CloudFront, S3
• Experience with Frontend Stack would be added advantage (HTML, CSS)
• You might not have experience with all the tools that we use but you can learn those given the guidance and resources

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University

We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities

Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance 

We work 5 days from the office and we make sure people have everything they need:-

Free meals

Snacks, goodies & a lot of fun culture

About Company

Our client is a Communities Foundation that works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation.

Roles and Responsibilities

● Independently lead centers for enabling at least 20% of youth from the nearby

communities to be formal jobs/self-employed

● Develop and maintain a conducive environment at the center that enables learning and a feeling of safe space for youth

● Implement the foundation program such that the youth builds ‘agency’ and over time does not need to depend on the Lighthouse Source

● Manage a team of 3-5 and handhold them for timely deliverables and high-quality

outcomes for all of the stages of the program - Community Outreach to Alumni

● Interfacing with ward–level networks

● Government (Corporators, Ward Officers, PMC personnel) – for mobilization and other

support

● NGOs – for mobilization and other support

● Corporates and Establishments – for volunteering, placements and donor/potential

donor visits

● Citizens – for volunteering

● Manage brand-building activities e.g., Events, which are specific to the center and help with advocacy with the local economy for youth placements.

Requirements

● MSW or Post Graduation in any field, with 8+ years of experience preferably in both social

and corporate sectors.

● Self-driven, excellent time management and multitasking skills

● Strong people management, project management, and data analytics skill

● Strong orientation towards relationship-building and problem-solving

● Strong verbal and written communication skills in English and the local language

● Proven ability to plan and manage the operational process for maximum efficiency and

productivity

Create and maintain database tables, views, indexes, and triggers.

Implement and maintain database code in the form of stored procedures, scripts, queries, views, triggers, etc.

Develop and maintain high-quality stored procedures.

Write low cost, high-quality database queries and code while maintaining data quality, privacy, and security

Profile databases, measure database performance and troubleshoot complex database issues, and IO bottlenecks.

Optimize database queries and ensure table locking/deadlocks happen in production.

Optimize large, complicated SQL statements & Stored Procedures.

Cost optimization of Amazon instances using databases.

Knowledge of database design principles, query optimization, index management, integrity checks, statistics and isolation levels

Knowledge of message queuing, indexing, and high-performance data concept

Knowledge of JSON and PostgreSQL support for JSON.

Good Grasp of ETL concepts

Work with front-end developers to define simple yet powerful APIs

Work with DBAs to ensure the efficiency of database code, integrity of data structures and quality of data content.

Coordinate with product managers and leadership teams to build effective database objects

Excellent verbal and written communication skills

Good attitude towards work and flexibility

Ability and willingness to handle multiple tasks in a fast-paced environment

Ability to evaluate alternative solutions and/or workarounds

• ReactJS
• AngularJS HTML/
• CSS
• Javascript/jQuery
• AWS Knowledge
• Microservices and Nanoservices along with a monolith.

• If you want to work on a high scale production grade mission-critical app in a fun, relaxed
• and sometimes crazy environment
• Opportunity to work in the region's ONLY AWS Certified Advanced consulting partner with a
• chance to get trained by AWS solution architects and get certified.

Position description:

We’re looking for a senior full stack developer (MERN) with a proven experience to design and create software. The responsibilities will include coding both on the front and back-end, writing APIs, and React components.  

Having an experience of web development using JavaScript, you should be able to create web applications from scratch. The ideal candidate should have experience of working in agile teams. 

Primary Responsibilities:

• Participating in the design and creation of scalable software
• Writing clean, functional code on the front- and back-end
• Writing unit tests and fixing bugs or other coding issues
• Develop and manage well-functioning databases and applications
• Write effective APIs and react components
• Perform peer code reviews

Reporting Team

• Reporting Designation: Full Stack Development (KH_PPLS_PE_SPD.Full Stack Development)
• Reporting Department: Software Product Development (KH_PPLS_PE_SPD)

Required Certification/s:

Required work experience

• Industry: IT
• Role: Web Development
• Years of experience: 3 to 6

Key Performance Indicators:

• 3-6 years of industry work experience 
• Proven experience as a Full Stack Developer or similar role 
• 1+ years of web application development with JavaScript as full stack 
• End-to-end full stack experience designing and building scalable applications 
• Excellent JavaScript / Typescript skills 
• Strong proficiency in React (hooks knowledge is plus) 
• Strong proficiency in Nodejs 
• Good HTML5 / CSS3 skills with expertise on responsive web design 
• Must have development experience in Micro services using NodeJS and TypeScript 
• Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework and Redis 
• Experience with Web sockets and related frameworks (e.g. Socket.IO) 
• Experience in using and developing GraphQL APIs 
• Knowledge of code versioning tools such as Git, Mercurial or SVN. 
• Open minded to take up any challenge, research and provide solutions –  

Required Competencies:

• Great attention to detail 
• Testing libraries – jest, testing-library is plus 
• TDD / BDD experience is plus 
• Experience with AWS, K8S is plus 

• Familiar with SDLC methodologies like SCRUM, AGILE, Continuous Integration  

Required Skills:

ReactJS, Node.JS, HTML, CSS, Javascript, NoSQL