Customer Support executive

Job Description 

Responsibilities: 

∙Work as part of K&A Power & Renewable - Distribution team 

∙Delivery of power distribution infra projects. 

∙Diligent check and review of the deliverables to assure quality. 

∙Deliver projects on time to meet project schedule. 

Requirements 

Essential qualifications: 

∙Bachelor Degree in Electrical & Electronics/ Electrical Engineering from a 

recognized University. 

∙Minimum 5-8 years’ relevant design experience in dry utilities engineering 

environment with Vendors, Contractors or Design Consultancies in 

infrastructure projects. 

∙Middle east projects work experience in dry utilities.  

∙Knowledge of IEC/IEEE Standards 

∙Well aware of Medium Voltage and Low Voltage Power distribution and 

planning.  

∙Working knowledge of software Civil 3D, ETAP, AUTO CAD and Dialux. 

∙Well aware of using Dialux software for outdoor street lighting calculation. 

∙Well aware of Pump Stations Electrical design works  

∙Able to independently work on project deliverables from base design stage to 

detailed designs. 

∙Excellent English communication skills within the engineering environment 

Desired qualifications: 

∙Demonstrable track record of technical achievement and client satisfaction 

within the infrastructure projects (Dry utilities). 

∙Ability to apply technical knowledge in analysing problems and creating 

solutions. 

∙Willingness to travel to Middle East and African Countries for short term 

assignments 

∙Ability to adapt to different cultures and working environments 

∙Ability to build rapport with customers and colleagues 

∙Well-motivated and able to work as part of a team or on individual assignments 

as required 

∙Able to work and communicate effectively within multidisciplinary teams 

∙Flexible approach to work 

∙Ability to work on one’s own initiative 

 4 to 8 years of experience.

Certification A2 or any

Azure Component Provisioning.

Hands-on experience on configuring and troubleshooting application gateway firewall, load balancers, VM/Disk encryption, Azure vaults, network security group, web application firewalls.

Hands-on experience and troubleshooting on Azure Virtual Network Gateway, ExpressRoute,Azure chatbot services.

Hands-on experience on Azure Automation with hands skills in PowerShell.

Extensive knowledge of Windows Server operating systems and Active Directory.

Extensive knowledge of Linux operating systems (Centos and Ubuntu).

Installing, Configuring and Managing AD / DHCP / DNS Services.

Creating Group Policies and implementation as per standard procedures.

Install, secure, maintain, troubleshoot and upgrade Windows/Linux Server operating systems.

Knowledge of network architecture and design, network security, Web sites/Portal security and client/server security.

Experience with configuration management single sign on with azure active directory.

Server performance monitoring and apply the solution to increase the performance if needed.

Cost management and cost analysis.

Backup and disaster recovery administration.

SSL/App services certificates configuration with Linux and windows-based websites/portals.

We are looking for a Performance Marketing Manager who can take Wiser AI's growth & branding to the next level. The marketer will collaborate closely with the management, sales, customer success, and our marketing teams to drive inbound, GTM, and outbound initiatives.

Wiser is one of the leading AI powered recommendations engine for Shopify empowering brands like Disney, Star Wars, Kappa, and 30000 more such brands.

Roles & Responsibilities:

• Setup the positioning and product branding that differentiates our platform in the market
• Create materials (sales enablement tools, presentations, case studies, product content, industry-specific collaterals, etc.) for the defined segmentation.
• Own an audience segment and understand the market trends to inform product or market decisions.
• Own GTM activities particularly around product releases and launches.
• Collaborate with Sales, Marketing, and Product Management teams to drive a consistent and compelling product messaging to effectively promote and facilitate the sale of our products
• Work on overall growth for the app by various strategic activities for Wiser App.

• Designation: MAC and iOS Developer
• No of Vacancy: 2
• Reporting To:  CTO
• Permanent Remote Job 
• Work Experience: 2 to 4 years of experience in MAC OS and iOS Development
• Educational Qualification: Graduate in IT & above
  
  

Required Skills:

• Experience in creating applications for Mac OS X and iOS Applications
• Excellent in Objective-C and Swift
• Exposure working with C++ programming language for Mac application
• Integrate apps with authentication APIs
• Proficient understanding of code versioning tools like GitHub, firebase and Xcode so on.

Job Description:

• Execute full software development life cycle (SDLC)
• Develop flowcharts, layouts and documentation to identify requirements and solutions
• Write well-designed, testable code
• Produce specifications and determine operational feasibility
• Integrate software components into a fully functional software system
• Develop software verification plans and quality assurance procedures
• Document and maintain software functionality
• Troubleshoot, debug and upgrade existing systems
• Deploy programs and evaluate user feedback
• Comply with project plans and industry standards
• Ensure software is updated with latest features

We looking for experienced and creative UI/UX Developers to join our growing team!

Requirements:

• Experience in building Web UI applications which integrate with the backend services
• Proficient and Expert in JavaScript with expertise in ReactJS and React based eco-system - Redux, React Native etc. to build applications in a modular way.
• Proficient in build and project management tools for UI projects - NodeJS, NPM, Webpack, Yarn, Babel, Linters etc.
• Intermediate level skills in designing UI tailored for the best UX experience - understanding of UX techniques.
• Experience of using other UI frameworks like AngularJS and some popular libraries like jQuery etc.

Responsibilities:

• Develop high-quality software design and architecture
• Technology research and evaluations
• Identify, prioritize and execute tasks in the software development life cycle
• Develop tools and applications by producing clean, efficient code
• Work directly with the existing and potential customers
• Collaborate with vendors to enhance the product
• Automate tasks through appropriate tools and scripting
• Review and debug code
• Perform validation and verification testing
• Document development phases and monitor systems
• Ensure software is up-to-date with latest technologies
• Technical on boarding of new hires

Compensation, Perks, and Differentiators:

• Healthcare
• Unlimited PTO
• Paid sick days
• Paid holidays
• Continuing education
• Equity and performance-based pay options
• As our company evolves, so do our benefits. We’re actively innovating how we support our employees.

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

The Telephony platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communication in our products.  Our systems are evolving and we need quality experts to inject confidence and stability into that evolution.   

We are looking for a highly skilled developer who is adept at building scalable test frameworks. A passionate quality leader with excellent written and verbal communication skills, capable of guiding a team to the automation paradise.  If this is your type of paradise then you could be engineering automation systems that the development team will rely on daily.  

Who you are

• Experienced in developing flexible test frameworks and tools that substantially increase developer confidence.
• You work with cloud technologies, including the testing of REST services.
• You implement automatic reporting that will contribute to rapid resolution of failures.
• Capable of bringing together system testing with independently working components.
• Develop and execute comprehensive test strategies.
• You like mentoring other engineers about engineering, automation and testing best practices.

• You independently analyze and troubleshoot advanced Python code and microservices.
• You communicate and work cross-functionally and across management levels.
• You advocate for doing the right thing even if it’s difficult.
  
  

What you will achieve

In your first 3 months: Fluency

• You will develop a deep understanding of the technology stack, network traffic concepts and terminology.
• You will have developed a strong understanding and strategy for the independent nature of our testing needs.
• You will apply that strategy to design and start building an initial framework with reporting.
• You will commit multiple high-value automated tests and start the process of addressing CI failures.

In your first 6 months: Mastery

• You will contribute to design discussions and participate in code reviews. 
• You will continuously learn and expand the automation testing framework. 
• You will contribute to improving functional API documentation. 
• You will take ownership of test failures to ensure our CI system stays reliable.
• You will mentor and coordinate work with other SDETs
• You will start to explore performance and other testing areas of testing needs.

Bonus if you have:

• Knowledge of IP traffic concepts and terminology
• Experience with VoIP, Telecommunication Systems, and Communication technologies
• Familiarity with Google Cloud Platform (GCP), Docker or Kubernetes 
• Build automation that developers can use locally. 
• Hands-on expertise on various VoIP & TDM based testing tools like SIPp, Navtel, Spectra2 
• Experience in load testing complex real-time communication platforms

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals & Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.