Customer Support executive

Deliver extraordinary customer services by responding to customer concerns regarding customer accounts



- Should have excellent communication and English language skills (written and verbal) with good typing speed



- Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat



- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always



- Grow and nurture customer relationships on every interaction that results in measurable Customer value



- Document necessary account information and offer custom solutions that benefit the customer



- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality



- Balance customer interests with the interests of company



- Resolve all customer queries and follow established problem ticket recording procedures as appropriate



- Gather relevant information from customers as required and update it accurately to facilitate the decision process