
- Should have excellent communication and English language skills (written and verbal) with good typing speed
- Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balance customer interests with the interests of company
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate
- Gather relevant information from customers as required and update it accurately to facilitate the decision process

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Must have Good Knowledge with Marketing
Must have Knowledge with Product Sales
Experience with Product Sales or Marketing (Plus Point)


About Plum
We are making health insurance - simple, accessible and affordable. Hundreds of businesses of all sizes from startups to large corporates trust Plum for their employee's health protection.
Healthcare in India is seeing a phenomenal shift. Healthcare cost is seeing an inflation that is three times the general inflation. Treatments of diseases including Covid-19 can wipe out entire household savings. Majority of Indians won't be able to afford a health insurance on their own. As many as 600mn Indians would depend on employer-sponsored insurance.
Enter Plum. Plum is re-imagining the health insurance stack, and accelerating the penetration of health insurance in India to 100%. Plum has forged new underwriting and fraud detection algorithms to enable companies as small as 2 to benefit from a group insurance. The platform enables realtime insurance design & pricing to enable companies to buy insurance in 3-clicks. And offers employees a hassle-free claims experience through an integrated digital process.
Plum is backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund (read more https://www.plumhq.com/blog/plum-series-a-funding">here)
About the role
Having found exceptional product/market fit, we’re in the midst of transitioning from 'start-up' to ‘scale-up’, and looking for a full stack engineer to help us scale Plum.
You will have a direct impact on the customer experience through the design and implementation of new features and functionalities in our product. You'll work as part of a small but rapidly growing high-energy team delivering incredible, creative improvements to our product. You'll be in charge of reviewing the implementation of applications following code standards and style guides.
Roles and Responsibilities:
- Spec, build, test, and deliver new features while improving the performance and quality of the product.
- Run test-harness to guarantee the structure, integrity, and design of the application.
- Solve complex CSS, HTML, and User Interface compatibility issues across browsers.
- Optimize JavaScript implementations to ensure that code remains performant.
- Implement front-end development workflows: build systems, dependency management, quality checkers (linting), etc.
- Push things over the line, ship awesome features, and delight customers.
Experience and Qualifications:
- 4+ years of hands-on experience building web applications with Nodejs, React.
- Comfortable with Responsive Web Design and Development and weave out beautiful code in React.
- Strong product and design sensibilities and has an obsessive attention to detail.
- Write testable, maintainable code that's easy to understand.
- Understand complex problems and break them down into smaller tasks.
- Strong sense of ownership and integrity demonstrated through clear communication and collaboration.
Job responsibilities of the candidate include
- Politely speaking with customers and understanding their queries.
- Documenting customer queries in system.
- Responding to customer queries based on SOP.
- Min 12th passed
Hello
Job Description
Requirements
Benefits



3+ years of hands-on experience in Go Lang & its design patterns
Worked in telecom domain
Good understanding of events & handler
Strong understanding & hands on experience in concurrency, go routines & channels
Strong understanding & hands on experience in Spring frameworks and their modules
Integration experience with REST or SOAP APIs
Strong hands-on experience in webservices and API
Good to have:
Docker & Kubernetes
Python development knowledge
Experience in Cloud technologies
Soft Skills:
Good communication skills & presentation skills.
Self-driven work attitude
Should be independently able to drive the tasks.
-Creating Rest based Backend for both Web & Mobile Apps
-Standard Code Quality
-Can work on both SQL and NoSQL DB
-Familiar with GraphQL
Required Candidate profile
-Experience creating backend using Node.JS-Hands on experience with JavaScript Development on both client and server-side
-Experience with modern frameworks and design pattern
of the software product development life cycle. This will include analyzing system
and user requirements, designing software flowcharts, creating user interfacing
applications (Web Or Mobile) , troubleshooting bugs, and running tests to improve
system functionality.
An ideal candidate would be someone who has proficiency in JavaScript or Flutter
frameworks, good analytical skills, the ability to anticipate issues and frame
remedial actions, and excellent teamwork skills.
What will you be doing?
● Write simple, efficient, and maintainable code.
● Design, develop, scale and maintain User Application written in JS or Dart.
● Manage individual priorities, deadlines, and deliverables.
● Validating the functionality and security of the application.
● Function well in a fast-paced, rapidly changing environment
● Ensuring best coding standards and practices to improve and maintain
quality.
● Meeting with the engineering and product team to discuss project definitions
and goals.
What will you need ?
● Bachelor/Master degree in CS or related field from a reputed college
● 2-6 years of experience in frontend software development
● Sound knowledge of JavaScript or Flutter technologies.
● Solid grip on the programming basics like DS and algorithms, OOPS.
● Understanding & experience with restful APIs and microservice
architecture
● Prior experience in start-ups or health-tech will be a plus
We are looking for a creative, skilled UI developer to design websites with functionality and aesthetics in mind. The UI developer will work with back-end developers and web developers to ensure that the website is optimized for several devices and presented in an attractive way.
To be successful as a UI developer you should have excellent knowledge of HTML, JavaScript, and CSS. In addition to this, you must work well in a team as there are several individuals involved in the development process.
UI Developer Responsibilities:
- Work with other developers to ensure that the website is functional and visually appealing.
- Liaise with the client to gauge their needs and expectations.
- Plan the layout of the website.
- Ensure that the website is optimized for various devices.
- Use analytics to test client enjoyment.
UI Developer Requirements:
- Proficiency in HTML, JavaScript, jQuery, and CSS.
- Knowledge of Adobe Illustrator.
- Good interpersonal skills.
- Understanding of key design principles.
- Good problem-solving skills.
- Strong understanding of all of any of the following SAP Modules - FICO, HCM, MM, SD, CAR & EWM
- Should be aware of the business processes, integrations & implementations using above SAP modules
- Hands-on experience in Functional Testing, Integration testing & E2E testing of these SAP Applications (3-5 years)
- Good understanding of Testing Processes and releases
- Strong Debugging skills
- Good communication skills, and Problem Solving skills
- Good at DB & SQL
- Good Programming Skills (Preferably)
- Any experience with SAP Test Automation using tools like Microfocus or Tricentis (Preferably)

