- Should have excellent communication and English language skills (written and verbal) with good typing speed
- Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balance customer interests with the interests of company
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate
- Gather relevant information from customers as required and update it accurately to facilitate the decision process
Similar jobs
- Provide cybersecurity consulting services to various clients of Crossbow Labs.
• Conduct interviews with clients, review client documents for compliance, write compliance reports, and prepare and deliver briefings.
• Travel to client locations to assess and validate physical and technical controls necessary to maintain compliance.
• Review network architecture, hardening of multiple operating systems, malware protection, IDS/IPS, IT controls, network and system monitoring, and protection methods.
• Work closely with clients to assess their IT security posture, identify weaknesses and vulnerabilities in relation to the PCI-DSS security framework, ISO, and other compliance standards.
• Develop compliance procedures and documentation for the PCI program.
• Conduct training sessions for clients and internal teams on PCI DSS and other cybersecurity standards and regulations.
Skills and Competencies:
• Strong technical understanding of networks, servers, workstations, and applications.
• Proficiency in the PCI DSS v3.2.1 and PCI DSS v4.0 security standard.
• Good comprehension of the ISO 27001 standard.
• Ability to conduct Risk Management, Business Continuity Planning (BCP), and Disaster Recovery (DR) reviews.
• Capability to perform network architecture reviews.
• Capability to perform system configuration reviews for operating systems (Windows & Linux), servers, databases, routers/switches, and firewalls.
• Ability to conduct firewall/network rules reviews.
• Ability to conduct application architecture reviews, review application security controls, and perform application code reviews.
• Familiarity with cloud-based hosting solutions such as Microsoft Azure and AWS.
• Strong team collaboration skills and client relationship management.
• Excellent oral and written communication skills.
• Ability to work both independently and in collaborative environments to meet delivery obligations.
• Commitment to continuous learning and staying updated with current news and trends in the cybersecurity space.
Education Qualification
BCA / B.Tech / B.Sc – Computers Science / B.Sc - Information Security / M.Sc – Information Security.
Certifications (Preferred)
PCI QSA / ISO 27001 / CISSP / CISM / CISA
Job Description
Cateina Technologies is looking for IBM ACE Developers
Technical Skills
● IBM Message Broker
● IIB ACE
● Kubernetes
● Microservices
● Docker
● EAI and SOA architecture
● Java
● Web services (REST, SOAP)
● JSON, XML
● Database knowledge
● Understanding of Nodes
● Basic Unix knowledge
● Angular JS
● Jira
Required competencies
● Experience in designing, developing, implementing and supporting SDLC by using IBM integration bus/IBM connect API/IBM ACE
● Required API Banking Knowledge Banking Domain, Oracle PL SQL 16 WebSphere Message Broker IBM Integration Bus IIB
● Sound knowledge of REST XML/JSON, WSDL, SOAP, JMS, HHTP, SSL, XSLs, XST and gateway script is required
● Clear understanding of the IBM API Connect architecture and its components.
● Should be clear on the concepts of different protocols (HTTP(s) etc) and RESTful services standards.
Skills
- Strong communication skills both written and verbal
- Any degree
Who can apply
Candidates who:
- are willing to travel to client site
- willing to relocate to Mumbai
Office Location
Cateina Technologies
Vikhroli (West),
Mumbai, Maharashtra 400083
We're looking for a Data Entry Executive who is down to earth and is willing to learn. In this role, most of your time is likely to be spent on data entry related tasks.
Responsibilities
->Collecting and managing data.
-> Maintaining documents and sheets, updating changes.
->Maintaining bills and expense invoices
->Data entry tasks
Qualifications
-> Candidates must have good computer knowledge and typing skills.
-> Web browsing and data collection from the internet
- Cloud: GCP
- Must have: BigQuery, Python, Vertex AI
- Nice to have Services: Data Plex
- Exp level: 5-10 years.
- Preferred Industry (nice to have): Manufacturing – B2B sales
This person MUST have:
- B.E Computer Science or equivalent
- Cloud architect with hands on development background.
- Build a collaborative relationship with different stakeholders
- Experience on React JS and Python Programming
- Exposure to Python/Django + NodeJS + ReactJS
- Ensure and drive completions of all committed tasks and deliverables
- Run daily stand-ups and bring teams into an agile cadence of frequent iterations
- Increase team productivity by removing obstacles and keeping processes lean.
- Able to prioritise different tasks and communicate it to the different verticals of the organisation.
- Regularly assess risks and opportunities; understand best practices, drive for process improvements, and find new ways of operating,
- with a focus on simplification and productivity.
- Excellent written and oral business communication and people skills
Experience:
- Min 7 year experience
- Not more than 15 year experience.
- Startup experience is a must.
Location:
- Remote
Timings:
- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically clients are in California PST Timezone.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.