Customer Support executive

Greetings!

Wissen Technology is hiring for Kubernetes Lead/Admin.

Required:

• 7+ years of relevant experience in Kubernetes
• Must have hands on experience on Implementation, CI/CD pipeline, EKS architecture, ArgoCD & Statefulset services.
• Good to have exposure on scripting languages
• Should be open to work from Chennai
• Work mode will be Hybrid

Company profile:

Company Name : Wissen Technology

Group of companies in India : Wissen Technology & Wissen Infotech

Work Location - Bangalore

Website : www.wissen.com

Wissen Thought leadership : https://www.wissen.com/articles/

LinkedIn: https://www.linkedin.com/company/wissen-technology

Job Title: Technical Specialist - Mobile/Web Application (React, React Native)

Location: Bangalore, India

Company: Mobile Programming LLC

Notice period: Immediate joiners required only.

Experience : 8+ years

Job Description:

We are seeking highly skilled Technical Specialists in Mobile/Web Application Development who can join our team in Bangalore, India. As a Technical Specialist, you will be responsible for developing and maintaining high-quality mobile and web applications using React and React Native.

Responsibilities:

• Collaborate with cross-functional teams to develop and enhance applications.
• Participate in the complete software development life cycle.
• Develop efficient code using React and React Native frameworks.
• Troubleshoot and debug applications.
• Ensure application performance, quality, and responsiveness.
• Conduct code reviews and stay updated with industry trends.
• Identify process improvement areas and mentor junior developers.

Qualifications:

• Bachelor's/Master's degree in Computer Science or related field.
• 8+ years of experience in mobile and web application development.
• Proficiency in React, React Native, JavaScript, TypeScript, HTML, CSS.
• Strong problem-solving and communication skills.
• Ability to manage multiple priorities and deadlines.

Preferred Qualifications:

• Experience with Angular, Vue.js, Node.js, or Java.
• Knowledge of mobile app deployment for iOS and Android.
• Familiarity with testing frameworks and CI/CD pipelines.

If you are passionate about mobile and web application development using React and React Native and can join immediately, please apply with your updated resume and cover letter highlighting your relevant experience. Join Mobile Programming LLC and contribute to exceptional digital experiences for our clients

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Implement consistent observability, deployment and IaC setups
• Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
• Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Lead infrastructure security audits

Requirements

• At least 7 years of experience in handling/building Production environments in AWS.
• At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Experience in security hardening of infrastructure, systems and services.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

Our Client  is a leading SaaS platform used by about 100,000 users across 25 countries to grow their businesses.

Our Client differentiates itself by focusing on high-velocity, high-volume sales businesses, and helping the sales force in those businesses to close deals faster. Clearly – scale, performance are the key drivers for us given that our users need to work in large, high-volume, fast-paced environment.

World’s largest edutech and financial services organizations use our product to drive their sales execution.

ROLE

With the recent Series B raise of $32 million, we are all geared up to scale our business globally. Naturally, the engineering team needs to rapidly improve the product, work on scale and performance, and build new features and products to capture new markets.

We are seeking seasoned leaders to grow our engineering teams, scale our development & release processes, and create world class products.

The role will involve building high-performance software engineering teams and delivering world-class software

Presenting plans, updates and risks to all stakeholders is a critical part of the role. 

Leaders must be hands-on when it comes to addressing customer issues, code quality, RCA / issue prevention and managing risks.

Requirements

• 10+ years of experience in building software products and SaaS applications
• Highly energetic leader with experience of building high-performance engineering teams and delivering great software
• Exposure to managing scale and huge growth in software usage
• Worked with product design teams, customers and other stakeholders to create a well-defined product roadmap and deliver per plan
• Highly customer-focused with the ability to manage fast-paced release environment
• Strong knowledge of AWS from architecture and costs perspective.
• Exceptionally well-organized individual with great listening, communication and presentation skills

Experience- .NET, AWS

• Assist in the formulation of strategies to build a lasting digital connection with consumers
• Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)
• Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
• Be actively involved in SEO efforts (keyword, image optimization etc.)
• Prepare online newsletters and promotional emails and organize their distribution through various channels
• Provide creative ideas for content marketing and update website
• Collaborate with designers to improve user experience
• Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)
• Acquire insight in online marketing trends and keep strategies up-to-date
• Maintain partnerships with media agencies and vendors

• Must have 5-8 years of experience in handling data
• Must have the ability to interpret large amounts of data and to multi-task
• Must have strong knowledge of and experience with programming (Python), Linux/Bash scripting, databases(SQL, etc)
• Must have strong analytical and critical thinking to resolve business problems using data and tech
•  Must have domain familiarity and interest of – Cloud technologies (GCP/Azure Microsoft/ AWS Amazon), open-source technologies, Enterprise technologies
• Must have the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Must have good communication skills
• Working knowledge/exposure to ElasticSearch, PostgreSQL, Athena, PrestoDB, Jupyter Notebook

We're looking for developers who are interested in solving problems. We like people who are willing to work across the technology spectrum. 

An example of a typical problem would be a product feature that requires UI/UX (Typescript/React/HTML/SCSS), server changes (Java/Scala/R), and database changes (MySQL).

You will own some or all of a product/feature. You will also mentor others, read and review code, maintain code, deploy code, tune the performance of systems, as required.

Requirements :

- We're looking for 4 years or more of relevant work experience. That being said, if you think you have the necessary skills to make the number irrelevant then do talk to us

- Proficiency in Java, JavaScript, and sufficient knowledge of database concepts to write efficient queries

- Working experience in one or more of React, Redux, Typescript, and associated tools such as Webpack, Grunt, Gulp etc.

- Working experience in HTML, (S)CSS

- Working experience writing unit/functional/integration tests

- Knowledge of Java 8 features such as streams and lambdas is a plus

- Knowledge of REST concepts and design is a plus

- Knowledge of ES6 features/syntax is a plus

- Knowledge of functional programming concepts is a plus

- Knowledge of build/deploy tools such as Ant, Maven, Gradle, Ansible, Chef, Puppet etc. is a plus

- Knowledge of one or more scripting languages such as Awk, Bash, Perl, Python, Rubyetc. is a plus

- Ability to use modern IDEs such as VSCode, IntelliJ IDEA, Eclipse etc. is a plus

- Knowledge of container technologies such as Docker, Kubernetes, etc. is a plus

Bonus Points :

- For product experience. We're a product company. Talk to us if you have worked on software products

- For startup experience. Have you worked in a any startups? We're always looking for people who have startup experience

- If you've developed and deployed any software for your own, or others- use

- If you've contributed to open source projects

- If you've spoken at developer conferences, published articles in tech websites, published podcasts

- If you communicate well. Do you blog? Can you explain ideas clearly and succinctly? Can you answer questions in short, clear sentences?

- If you have technical certifications such as AWS, Docker, Redhat etc.

- If you're self taught. Have you learned other programming languages, technologies etc. on your own? Share the details of the courses you took online, for instance.

- For deep knowledge in one or more areas. We like people who dig down, understand concepts in detail

- If your code/work is out there in public. We'd love to see what you've developed and deployed to the external world