Customer Support executive

Copypower Media (www.copypower.co) is a fast growing content marketing agency helping businesses scale their revenue online. We are looking for smart, creative, and savvy digital marketers who want to build a thriving career as email marketing specialists.

You’ll be working directly with our creative director helping plan, setup, organize, and execute email campaigns for our global clients. We are looking for a team player who is interested in growing his/her career in email marketing. You will learn industry leading email marketing best-practices working alongside some of the brightest entrepreneurs and marketers.

What will you do?

1. Plan, organize, and launch email marketing campaigns for clients (mainly in the USA)
2. List management and customer segmentation 
3. Creating landing pages (using Drag and Drop landing page builders such as ClickFunnels) 
4. Configuring third party integrations 
5. A/B testing and conversion rate optimization using email marketing best practices 
6. Prepare weekly, monthly, and quarterly email performance reports
7. Provide timely support to clients ensuring highest level of customer satisfaction 

What do we expect you to be?

• Conversant with digital marketing concepts such as Conversion Rate Optimization, A/B Testing, and Google Analytics/Google Tag Manager
• Proficient in using Good sheet, Google doc, Microsoft word, Microsoft excel, and basic design/image editing software/tools 
• Keen learner with ability to grasp new concepts quickly 
• Well-versed in using marketing technology (martech)
• Decent command over written and spoken english
• Basic understanding of HTML, CSS, and Javascript 
• Understanding of CMS and e-commerce platforms such as Shopify, Wordpress, Megento, Squarespace etc.

Roles and Responsibilities 

Build database systems of high availability and quality depending on each end user’s specialised role

Design and implement database in accordance to end users information needs and views

Define users and enable data distribution to the right user, in appropriate format and in a timely manner

Use high-speed transaction recovery techniques and backup data

Minimise database downtime and manage parameters to provide fast query responses

Provide proactive and reactive data management support and training to users

Determine, enforce and document database policies, procedures and standards

Perform tests and evaluations regularly to ensure data security, privacy and integrity

Skills

Proven working experience as a Database Administrator

Hands-on experience with database standards and end user applications

Excellent knowledge of data backup, recovery, security, integrity and SQL

Familiarity with database design, documentation and coding

Previous experience with DBA case tools (frontend/backend) and third party tools

Problem solving skills and ability to think algorithmically

Degree in a computer discipline or relevant certification

We are looking for an Android developer interested in building performant mobile apps on Android platforms. You will be responsible for architecting and building the applications, as well as coordinating with the teams responsible for other layers of the product infrastructure.

Requirements

• Build pixel-perfect, buttery smooth UIs Android platform.
• Leverage native APIs for deep integrations with Android platform.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes.
• Maintain code and write automated tests to ensure the product is of the highest quality.

Skills

• Firm grasp of the Kotlin language and its nuances.
• Knowledge of functional or object-oriented programming Ability to write well-documented and clean code.
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like Gradle , Android Studio, IntelliJ and Play console. Understanding of REST APIs, the document request model, and offline storage

Interpersonal Skills

• Self-motivated, team player, action--and-results oriented.
• Well organized, good communication and reporting skills.
• Ability to successfully work under tight project deadlines.

          Experience in Kotlin is mandatory .

• Design and development of three-tier - high performance and scalable enterprise product.
• Own feature development from definition, design through delivery.
• Hands-on full stack developer who is passionate about Go Language, Java/J2EE development, UI, SQL, building highly scalable and resilient applications, and focused on solving complex business problems
• Orientation to contribute both as a technical lead as well as an individual contributor.
• Lead the team to deliver high-quality software, by reviewing their work and mentoring them.
• Ability to research, follow up and resolve complex challenges.
• He/She will have responsibility for unit-level design, coding, unit testing, integration testing, and participating in the full SDLC
• He/She will be expected to produce high-quality code that can pass critical peer review, and work under a high-pressure and timeline-driven environment.

Qualifications

• Bachelor’s degree or higher in Computer Science or Engineering equivalent
• Minimum of 5 years experience in product development
• Responsible, organized, and possess critical thinking with good interpersonal and communication skills
• Able to demonstrate good analytical problem-solving abilities and strong leadership aptitude
• Able to work at both abstract and detailed level
• Must be fluent in English, and strong communication skills.
• Motivated self-starter that likes to work as part of a team

Technical Requirements

• Strong experience in Core Java 8 and above, Collections and Data structures.
• Develop solutions using core java, Spring / Spring Boot, JSON, Rest API, and other web technologies.
• Hands-on with UI development with strong experience in HTML5, JavaScript, CSS3, Responsive UI. An added advantage for exposure to Angular. Knowledge of Liferay will be added advantage. Ability to design and develop UIs and end-to-end integration.
• Object-oriented analysis and design using common design patterns.
• Enforcing and Writing code following good standards (well documented with good code coverage and properly tested code).
• Excellent knowledge of Relational Databases, SQL, and ORM technologies (Hibernate and Mybatis). Ability to model & design databases for high availability and high volume.
• Ability to design and build a scalable platform with APIs.
• Strong programming skills, as well as the ability to review complex code bases written by others.
• Strong knowledge of test-driven development and continuous integration
• Exposure to security, application clustering, and load balancing techniques.
• Passion for collaboration and working on agile teams. Prior experience with working on fast-paced milestones using flexible and adaptive methodologies.
• Excellent problem-solving skills.

Product Manager 

Purpose of the role 
A Product manager at CarWale would be responsible to deliver world-class products that solve real-world problems around car buying, by working in an agile framework of iterative development and collaboration.

They have to deliver great business value through user research , intelligent prioritization , and working with Stakeholders throughout the product lifecycle to ensure a great return on investment.

Role description

Primary responsibility of the role would be to define the product roadmap & backlog, work with business and functional teams to design and implement changes that drive user acquisition, user experience & monetization.

 Key responsibilities:

• Lead a development team to implement product changes while working collaboratively with multiple stake holders like Design, Sales, Operations & Management.
• Analyze data to derive product & business insights and use them to strategize changes.  Iteratively improve on the product by running tests
• Be responsible for prioritization of features based on assessment of business impact & effort.
• Report findings & periodic reviews with Management.

The ideal candidate would have the following qualities

.

• Understanding and experience of Digital Product Development Life Cycle
• Excellent business analysis & problem-solving skills
• Result-driven, goal-oriented work ethic
• Customer empathy, ability to think from user’s point of view
• Excellent written and verbal communication, including technical writing skills
• Understanding of technology and exposure to software coding
• Experience in Business Requirement Specification documentation/product backlog (Epics, User stories)
• Experience of working in an Agile environment is preferred
• Understanding of user experiences (UI/UX)
• Product development experience including experience in digital product building/tech delivery is preferred

CarWale is India's largest auto media company. CarWale has always striven to serve car buyers and owners in the most comprehensive and convenient way possible. We provide a platform where car buyers and owners can research, buy, sell and come together to discuss and talk about their cars.

Our mission is to bring joy and delight into car buying and ownership. To achieve this goal, we aim to empower Indian consumers to make informed car buying and ownership decisions with exhaustive and un-biased information on cars through our expert reviews, owner reviews, detailed specifications and comparisons. We understand that a car is by and large the second-most expensive asset a consumer associates his lifestyle with.

Together with CarTrade & BikeWale, we are the market leaders in the personal mobility media space.