Digital Marketing Executive

Job Description: ServiceNow Business Continuity Management (BCM) Specialist

Experience Level: 8-10 Years

About the Role:

We are seeking a highly experienced and motivated ServiceNow Business Continuity Management (BCM) Specialist to join our dynamic team. In this role, you will be responsible for the design, development, implementation, and maintenance of our ServiceNow BCM module. You will leverage your deep understanding of business continuity principles and ServiceNow platform capabilities to ensure our organization's resilience against potential disruptions. You will collaborate with cross-functional teams to define requirements, configure the platform, and provide expert guidance on BCM best practices.

Responsibilities:

- ServiceNow BCM Module Implementation and Configuration:

- Design, develop, and implement ServiceNow BCM solutions that meet business requirements.

- Configure and customize the BCM module, including workflows, forms, reports, and dashboards.

- Integrate the BCM module with other ServiceNow modules and external systems.

- Perform thorough testing and validation of BCM configurations.

- Perform Data migration related activities.

- Business Continuity Planning and Management:

- Collaborate with stakeholders to define business continuity requirements and objectives.

- Develop and maintain business impact analyses (BIAs), risk assessments, and recovery plans within ServiceNow.

- Facilitate BCM workshops and training sessions.

- Conduct regular reviews and updates of BCM documentation.

- Ensure the BCM module aligns with industry best practices and regulatory requirements.

- ServiceNow Platform Expertise:

- Maintain a deep understanding of the ServiceNow platform and its capabilities.

- Provide expert guidance on ServiceNow BCM best practices and solutions.

- Troubleshoot and resolve ServiceNow BCM related issues.

- Stay up-to-date with ServiceNow releases and new features.

- Develop and maintain technical documentation related to ServiceNow BCM configurations and processes.

- Project Management and Collaboration:

- Manage BCM related projects from initiation to completion.

- Collaborate with cross-functional teams, including IT, business units, and external vendors.

- Communicate effectively with stakeholders at all levels of the organization.

- Lead and mentor junior team members.

- Participate in requirement gathering, and translate those requirements into technical solutions within the servicenow platform.

- Reporting and Analysis:

- Develop and maintain BCM reports and dashboards to track key metrics.

- Analyze BCM data to identify trends and areas for improvement.

- Provide regular updates and reports to management on BCM activities and performance.

- Ensure data integrity and accuracy within the ServiceNow BCM module.

Skills/Modules Required :

- ServiceNow BCM Module :

- Expert-level knowledge of the ServiceNow BCM module, including its architecture, functionality, and configuration.

- Proven experience implementing and customizing the ServiceNow BCM module.

- Strong understanding of BIA, risk assessment, and recovery planning within ServiceNow.

- ServiceNow Platform:

- Extensive experience with the ServiceNow platform, including scripting (JavaScript), workflows, forms, reports, and integrations.

- Proficiency in ServiceNow administration and development.

- Experience with ServiceNow upgrades and patches.

- Business Continuity Management (BCM):

- Deep understanding of BCM principles, standards (e.g., ISO 22301), and best practices.

- Experience conducting BIAs, risk assessments, and developing recovery plans.

- Knowledge of disaster recovery, crisis management, and incident response.

- Project Management:

- Strong project management skills, including planning, execution, and monitoring.

- Ability to manage multiple projects simultaneously.

- Experience with Agile and Waterfall methodologies.

- Communication and Collaboration:

- Excellent written and verbal communication skills.

- Ability to collaborate effectively with cross-functional teams.

- Strong presentation and facilitation skills.

- Analytical and Problem-Solving Skills:

- Strong analytical and problem-solving skills.

- Ability to identify and resolve complex technical issues.

- Attention to detail and accuracy.

Qualifications :

- Bachelor's degree in Computer Science, Information Systems, or a related field.

- 8-10 years of experience in ServiceNow BCM implementation and administration.

- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist - Business Continuity Management (CIS-BCM) certifications are highly preferred.

- Relevant BCM certifications (e.g., CBCP, MBCP) are a plus.

- Proven track record of successful ServiceNow BCM implementations.

- Experience with other servicenow modules such as GRC, IT Service Management, and ITOM is a plus.

• Exposure to Capital Market is mandatory.
• Working experience in product based company is a must .

Requirements:

• Proven experience with complete product life cycle
• Deep understanding of software development life cycle and software teams.
• Experience with Software/Platform as a service, APIs, Integration,
• Experience working with regulators,
• Clear communication, decision-making, understanding and explaining decisions and trade-offs
• Capacity to break complex problems and work on abstract problems
• Discipled, self-managed, ownership, and motivated

Responsibilities:

• Spearhead building of the new transformation platform. Build a forward-looking brokers’ platform.
• Manage the complete product life cycle: Crafting product vision and clear speccing to collaborating with developers, QA, release, support, and being customer evangelist.
• Bring a metrics-driven approach to product development. Approach building software building with extensible. Build frameworks, not just features.
• Analyze market trends, customer needs, and competitor activity to inform product decisions.
• Scope and prioritize activities based on business and customer impact.
• Stakeholder Management: Communicate effectively with stakeholders, including customers, sales teams, and executives. Provide regular progress reports to the CEO & other stakeholders (including project status and timelines).
• Foster a culture of collaboration and innovation within the product team.

“Share Happiness Serve Happiness”

JOB DESCRIPTION –MICE EXECUTIVE

Job Code Grade

Reports to

: MICE (Meetings, Incentives, Conferences, and Events) Executive : G-3 “A”

Department

: Managing Director / CEO

JOB OVERVIEW

We are seeking a dynamic and detail-oriented MICE Executive to plan, coordinate, and manage corporate and group events for our restaurant chain. The ideal candidate will have 2-3 years of experience in event management, hospitality, or a related field, with strong organizational and communication skills to deliver exceptional experiences for our clients.

Key Responsibilities

 Event Planning & Coordination:

o Plan and execute MICE events, including meetings, corporate gatherings, incentives, and conferences in collaboration with clients and restaurant teams.

o Ensure seamless coordination of food and beverage services, seating arrangements, and venue setup.

 Client Engagement:

o Act as the primary point of contact for clients to understand event requirements and tailor services accordingly.

o Build and maintain strong relationships with corporate clients and partners.

 Vendor & Stakeholder Management:

o Collaborate with internal teams and external vendors for event logistics, including decor, equipment, and entertainment.

o Negotiate contracts and manage budgets effectively.

 Sales Support:

o Work closely with the sales and marketing teams to drive MICE-related business. o Provide creative input for marketing materials and promotions targeted at MICE clientele.

 Quality Assurance:

o Oversee event execution to ensure adherence to quality standards and guest satisfaction. o Handle last-minute changes or challenges efficiently while maintaining professionalism.

 Reporting & Documentation:

o Maintain detailed records of events, client preferences, and feedback to improve future offerings.

o Prepare post-event reports, including financial performance and client feedback summaries.

Qualifications

 Experience: 2-3 years of experience in event management, hospitality, or a similar role (restaurant experience is a plus).

 Education: Bachelor's degree in Hospitality, Event Management, or related fields preferred.

 Skills:

o Strong organizational and time management skills. o Excellent verbal and written communication. o Proficiency in MS Office; familiarity with event management software is an advantage. o Ability to multitask and work in a fast-paced environment.

: Marketing

Responsibilities:

·       Design, implement, and maintain network infrastructure, including routers, switches, and firewalls

·       Configure and manage BGP, OSPF and EIGRP routing protocols.

·       Maintain and troubleshoot Cisco & Aruba switches

·       Monitor and maintain the performance of the network using SolarWinds & PRTG

·       Implement and maintain Palo Alto, Fortinet firewall

·       Manage WAN transport, including VPN and MPLS connections

·       Support 802.11x wireless networks

·       Ensure high availability and performance of the network

·       Collaborate with other IT teams to provide technical support for network & security related issues

·       Keep up-to-date with new technologies and industry developments

Requirements:

·       Bachelors degree in Computer Science, Computer Engineering, or related field

·       Minimum of 7 years of experience in network & security engineering and support

·       Expertise in BGP, OSPF and EIGRP routing protocols

·       Strong knowledge of Cisco switching, SolarWinds, Palo Alto, Fortinet Firewall, WAN Transport, NAT and 802.11x Wireless.

·       CCNP or CCIE certification preferred

·       Strong problem-solving skills and ability to work in a fast-paced environment

·       Excellent written and verbal communication skills

·       Knowledge of STP, RSTP.

·       Knowledge of VLAN, ARP, Trunk ports, VRRP and Ether-Channel.

·       Knowledge of Port-Security.

Experience: 8+ Years

Work Location: Hyderabad

Mode of work: Work from Office

Senior Data Engineer / Architect

Summary of the Role

The Senior Data Engineer / Architect will be a key role within the data and technology team, responsible for engineering and building data solutions that enable seamless use of data within the organization. 

Core Activities

-         Work closely with the business teams and business analysts to understand and document data usage requirements

-         Develop designs relating to data engineering solutions including data pipelines, ETL, data warehouse, data mart and data lake solutions

-         Develop data designs for reporting and other data use requirements

-         Develop data governance solutions that provide data governance services including data security, data quality, data lineage etc.

-         Lead implementation of data use and data quality solutions

-         Provide operational support for users for the implemented data solutions

-         Support development of solutions that automate reporting and business intelligence requirements

-         Support development of machine learning and AI solution using large scale internal and external datasets

Other activities

-         Work on and manage technology projects as and when required

-         Provide user and technical training on data solutions

Skills and Experience

-         At least 5-8 years of experience in a senior data engineer / architect role

-         Strong experience with AWS based data solutions including AWS Redshift, analytics and data governance solutions

-         Strong experience with industry standard data governance / data quality solutions  

-         Strong experience with managing a Postgres SQL data environment

-         Background as a software developer working in AWS / Python will be beneficial

-         Experience with BI tools like Power BI and Tableau

Strong written and oral communication skills