Business Developer

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

Role- Sr Software Developer (Fullstack)

Location- Gurgaon/ Bangalore

Mode- Hybrid

Job Description: Sr Software Developer (Golang expertise) – 5+ years 

Role Summary:-

We are seeking an experienced Senior Engineer with strong expertise in Golang and cloud-based web applications. The ideal candidate will work across multiple backend services, contribute to architectural decisions, ensure quality through best practices, and collaborate effectively with cross-functional teams. 

Key Responsibilities:- 

• Design, develop, and maintain backend services using Golang. 

• Work across multiple Golang applications and microservices. 

• Have good understanding of internal enterprise services such as SSO, authorization, and user management. 

• Collaborate with cloud engineering teams to build and manage applications on AWS or Azure. 

• Follow and enforce backend development best practices including CI/CD, coding guidelines, and code reviews. 

• Use tools like SonarQube for static and dynamic code analysis. 

• Write high‑quality unit tests and maintain test coverage. 

• Document system designs, APIs, and technical workflows. 

• Mentor junior team members and contribute to overall team maturity.

Required Skills:-

• Strong, hands‑on experience with Golang across multiple real‑world projects.

• Good experience with dell cloud 

• Good understanding of cloud services (AWS or Azure) for web application development. 

• Knowledge of SSO, authorization services, and internal service integrations. 

• Excellent communication and collaboration skills. 

• Experience with CI/CD pipelines, coding standards, and automated testing. 

• Familiarity with code quality tools such as SonarQube. 

• Strong documentation skills. 

Good-to-Have Skills:-

• Knowledge of Python or JavaScript. 

• Understanding of frontend technologies (react.js). 

• Experience mentoring or guiding team members.

Note- We are looking out immediate joiners.

We're Hiring! BusinessDevelopmentExecutive (Fresher)

Are you a recent graduate passionate about sales and business development? Join our team as a #BusinessDevelopmentExecutive!

What We’re Looking For:

#Skills: Excellent communication (written & verbal), basic knowledge of biding plaforms like Upwork, Freelancer ,wellfound, guru

Basic understanding of the trending technologies like PHP, Shopify Wordpress, Python,Dotnet, Mernstack ,Meanstack, Java

#Education: BE, BTech, BCA, MCA, (Freshers welcome!)

Qualification : Just a desire to learn, Excellent English Communicaton

#KeyResponsibilities:-

- Generate leads via bidding portals Upwork, Freelancer, LinkedIn sales navigator, apollo.io, clutch

- Build client relationships.

- Assist with proposals, market research, and sales, client communication.

- Staff Augmentation

- Requirement gathering from the client.

Apply Now at [email protected] to kick-start your career in business development!

Roles and Responsibilities:

·       Create, develop, and manage cutting-edge PHP web applications on portals and paid service platforms.

·       Create cutting-edge apps in collaboration with the User Experience (UX) group.

·       Check that the shared JavaScript, HTML, and CSS are all credible and reliable across apps.

·       Using standard development tools, create and manage all apps.

·       Use backend data solutions and expertise to expand current data service APIs.

·       From the idea stage through delivery & post-launch maintenance, you will be in charge of the whole web development lifecycle.

·       Convey all work progress, assessments, proposals, timetables, and technical and analytical difficulties properly.

·       The development process, standard components, and architecture should all be documented.

·       Keep up with the latest web development trends and technologies.

               Laravel Developer Requirements

·       Overall 5+ year experience in Laravel framework and Minimum 2 years of experience in Core PHP and object-oriented programming.

·       Experience in developing applications using Laravel frameworks.

·       Should have an excellent grasp of version control technologies, relational databases, and web service development.

·       Strong understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

·       Knowledge of code versioning tools like Git, SVN, and Mercurial

·       Familiarity with the limitations of PHP as a platform and its workarounds

·       Intentional commitment to code quality through bug fixes, refactoring, unit testing, and automation

·       Creative problem-solving skills with a focus on delivering business value quickly    

Job descriptions

We are looking for a creative Web developer capable of producing user-friendly responsive web pages for web and mobile interfaces. Candidate should have 3+ years of experience, possess superior UI/UX skills and should be able to translate high level requirements into artifacts and transform them into intuitive and functional user interfaces and web pages.

Key Skills:

HTML5, CSS3, Photoshop, Dreamweaver, jQuery, JavaScript,

UI/UX designer, Responsive Designs, Bootstrap framework

Good to have skill: Angular

•Good knowledge of responsive Web Page Designing using HTML, CSS, JavaScript, Bootstrap & other responsive framework.

•Must be able to come up with creative design, layout and Presentation for all Work

•Understanding of Search Engine Optimization (SEO) soft skills.

•Good to have knowledge on any frontend framework like Angular.

•Hands on Experience on Corel Draw, Page Maker & Adobe photoshop

•Good Skills on MS Office Programs (Word, Excel, Powerpoint)

Responsibilities:

• Conceptual understanding of user interface design and the

   design process

• Strong understanding of mobile platforms

• Create responsive HTML Pages for website

• Optimize website for SEO (HTML, CSS, Loading Time)

• Create HTML e mailers

• Work on Bootstrap or other Mobile Responsive software

• Stay up to date with latest technologies (HTML5)

• Work with .NET & Angular team for Website Development

• Good team player

• Provide individual ideas and concepts to the team

Job Summary:

Design and maintenance of existing web site.

Designing responsive html pages with mobile first approach.

Development of video on various topics.

Daily, weekly, monthly data updation of various product (online as well as offline module).

Preparation of Newsletter (monthly), Product Note, leaflet, brochure, one pager preparation.

E-Mailers designing (as per needs).

Product promotion through e-marketing.

We are seeking a qualified "Team Leader, B.D.E., B.D.A. To sell annual car and bike subscription products that our customers have grown to rely on.

job location:- work from home , pan inda.

Qualification:- Any graduation/ Post graduation.

Salary:- As per industry standards

Working hours; 10A.M to 7 P.M (mon -sat)

mandatory Language :- English and Hindi.

LAPTOP AND CONNECTIVITY MANDATORY.

ABOUT US: TURGAJO TECHNOLOGIES PVT TLD (http://www.turgajo.com">www.turgajo.com )

We are a product-based company, on a mission to capitalize on the evolution of new technologies and the new opportunities they present. We develop cutting-edge software solutions for the service industry and are working on some exciting projects that we believe have the power to fundamentally change and enhance the systems used by businesses every day.

ROLE AND RESPONSIBILITIES

  At least 3+ years of experience as a system administrator.

• Knowledge of server technologies (cloud and on-prem).
• Work with both development and QA teams with a focus on automating builds & deployments.
• Knowledge of a range of current information technologies and computing platforms, such as cloud computing, Monitoring systems (Azure, AWS, VMw.are, commvault), Automation Tools (Azure/AWS Cloud, SCCM).
• Good Knowledge of Cloud-Based Software like Azure and AWS.
• Proficiency to manage the CI/CD process cycle includes the complete knowledge of Jenkins/TFS and Github.
• Ensure team collaboration using Jira, Confluence, and other tools.
• Build environments for unit tests, integration tests, system tests, and acceptance tests.
• Experience with virtualization (Azure, AWS, VMware).
• Experience and hands-on experience in Azure and AWS platforms.
• Azure and AWS monitoring and log analysis.
• Azure and AWS server and network security.
• Cloud-native engineer.
• Automate infrastructure provisioning and configuration (PowerShell scripting, etc.).
• Fixing skills, problem-solving, and resolution (root cause identification).
• VM’s deployment.
• Azure and AWS Site Recovery.
• Excellent Communication Skill is Mandatory.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor's degree in computer science or related field required
• 3 years of experience in hands-on DevOps engineering
• Working experience with C#
• Maintain and administer Jenkins systems
• Expert in using Azure and AWS toolkits
• Good understanding of cloud application design patterns and practices preferably AWS
• Ability to quickly learn new technologies
• Strong problem-solving skills
• Excellent oral and written English communication skills
• Experience implementing CI/CD
• Experience using a wide variety of open source technologies and cloud services
• Experience with infrastructure automation solutions (Ansible, Chef, Puppet, etc.)
• Experience with Azure and AWS
• Defined and implemented the configuration for high throughput and scale with capacity planning load balancing strategies.

PREFERRED SKILLS

Experience with Jenkins or any other CI/CD tool

Strong experience in automating CI/CD & application deployment using various tools like GitLab, Jenkins, and AWS.

Please email your resume at hraturgajodotcom

We are seeking API Test Engineer who has at least 6 years of experience in Software Quality Assurance. In this role you will participate with the processes, tools, techniques and practices for assuring adherence to quality standards for laboratory medical device new product development. Candidates must have database and coding skills.

Responsibilities

• Writes and automates software testing through API / Integration Tests
• Ensures deliverables meet audit criteria. Interfaces with Scum Team to ensure that systems are developed meeting the business need and specifications through API / Integration tests.
• Develops, publishes, and implements test scripts to ensure quality applications
• Work with multi-discipline teams on new production introduction project while adhering to software development and source control processes

Qualifications

• Bachelor’s degree in Software Engineering, Computer Science or related field with no less than 6+ years of experience
• Experience with any automated API / Integration test technologies such as FitNess / REST API / Cucumber / Other
• Candidates must be able to do API and database testing
• Communicates and endorses strict adherence to methodologies, processes, and standards
• Performs risk-based testing
• Maintains defect documentation and logs
• Experience in Agile development processes and philosophies
• History of timely delivery while ensuring a quality focus
• Ability to work well with people and be both highly motivated and motivating
• Ability to work in a fast-paced, and often ambiguous environment where continuous improvement is a way of life
• Ability to work independently and proactively with minimal direction

Nice to Have

• Understanding of software development processes for a regulated environment (ISO9000/FDA) is a plus