Account Manager

JOB DETAILS:

* Job Title: Customer Success (B2B SaaS, USA)

* Industry: Technology

* Salary: Best in Industry

* Experience: 3 to 7 years

* Location: Bengaluru, Karnataka

Criteria

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

(Company): B2B SaaS (Technical complex)

Preferred

• Experience handling enterprise customers, exposure to Salesforce CRM, or working on billing / finance / subscription-based SaaS products will be a strong plus.

Role & Responsibilities

If you are expecting a working playbook that you can execute upon, company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.

You will work closely with the founders.

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Project Management
• Own customer delivery timelines and communication from kickoff to go-live.
• Track progress, call out blockers early, and keep customers updated without needing reminders.
• Run weekly status checkpoints and ensure every onboarding milestone lands on time.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• -Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

Job Title: Digital Marketing Executive

immediate joiners preferred

Job Overview:

We are looking for an experienced, proactive, and self-driven Marketing Executive who can independently manage and execute the overall marketing function. This role requires a strong understanding of both traditional and digital marketing, combined with the ability to

plan, implement, and monitor marketing activities end-to-end.

The ideal candidate will take full ownership of marketing initiatives, coordinate with internal teams, and drive brand visibility, lead generation, and marketing performance with minimal supervision.

Key Responsibilities:

1. Marketing Strategy & Execution (Core Responsibility)

• Develop and execute quarterly and annual marketing plans.

• Plan and implement campaigns for product promotion, lead generation, and brand building.

• Ensure consistent branding and messaging across all channels.

• Collaborate with sales, product, and leadership teams to align marketing initiatives with business goals.

2. Digital Marketing (Part of the Role)

PPC & Lead Generation

• Plan, manage, and optimise Google Ads and other paid campaigns.

• Track performance metrics (CTR, CPC, CPA, conversions, ROI) and refine campaigns.

• Develop effective ad copies and assist with landing page enhancements.

SEO & Website Management

• Implement on-page/off-page SEO strategies to improve organic search visibility.

• Conduct keyword research, optimise content, and review analytics.

• Coordinate with design/content teams to ensure SEO standards are met.

3. Brand, Content & Communication

• Oversee the creation of marketing content — blogs, emails, social posts, brochures,

case studies, videos, and presentations.

• Maintain brand guidelines and ensure cohesive communication across the organisation.

• Work with internal and external creative teams for design and content execution.

4. Exhibitions, Events & Offline Marketing

• Lead planning and execution of marketing for exhibitions and trade shows.

• Support stall layout planning, branding materials, and event promotions.

• Manage lead handling and coordination before, during, and after events.

5. Lead Management & CRM Collaboration

• Ensure prompt assignment of incoming leads to the respective territory managers.

• Track lead flow, progress, and campaign effectiveness.

• Work closely with the sales team to improve follow-up quality and conversion tracking.

6. Market Research & Data Management

• Conduct competitive research, pricing insights, and industry analysis.

• Prepare scraping data and market intelligence reports.

• Support management with MIS and performance dashboards.

7. Performance Analysis & Reporting

• Monitor marketing KPIs across both digital and offline activities.

• Prepare regular performance reports with insights and improvement suggestions.

• Conduct A/B tests and track results for continuous optimisation.

Requirements:

• Excellent communication, planning, and coordination skills.

• 3–5+ years of experience in a marketing role (preferably B2B).

• Strong understanding of digital marketing (PPC, SEO, analytics).

• Ability to independently manage marketing activities with high ownership.

• Proficiency in tools: Google Ads, Analytics, Search Console, MS Office, CRM systems.

• Understanding of website platforms (WordPress, CMS tools).

• Ability to manage multiple projects and meet deadlines.

Desirable Skills:

• Experience with LinkedIn, Facebook, and Instagram marketing.

• Knowledge of email marketing tools or automation platforms.

• Creative thinking and copywriting ability.

• Google certifications are an added advantage.

Qualifications:

• Degree in Marketing, Business, Communications, IT, or a related field.

Location: Vadodara

Responsibilities

• Content Creation: Write and edit blog posts, articles, and social media content in line with our company’s tone and voice.
• Research: Conduct thorough research on industry topics and trends to produce relevant, data-backed content.
• SEO Optimization: Learn and implement SEO best practices to help increase the visibility of content in search engines.
• Content Planning: Assist in content planning and strategizing for blog posts, social media, and newsletters.
• Proofreading & Editing: Review and edit content for clarity, grammar, and consistency, ensuring it meets high-quality standards.
• Collaboration: Work with the marketing and design teams to ensure the content aligns with the brand’s goals and design principles.

Company Description

Sciflare Technologies Pvt. Ltd. is a 10+ years dynamic and innovative IT and software development company located in Chennai. With a strong presence in the US, Europe, and UAE, we specialize in various domains, including AI, Gaming, Banking, Fintech, Fantasy Sports, IT, E-commerce, Logistics, Healthcare, and On-Demand Services. Our team of over 40 talented professionals is dedicated to delivering cutting-edge solutions that drive our clients' success. Our top clients include Provident Bank, Century Financial, HDFC Life, The New Indian Express, Cisco, and EROS Group.

Join us and be a part of a company that thrives on creativity, technology, and excellence.

CHANCE TO WORK WITH APPS WITH 10LAKH CONCURRENT USERS IN GAMING INDUSTRY

Role Description

• You are a champion at Code reviews and Unit/Mock/integration Tests
• You have a strong sense of ownership of what you design and deploy
• You provide strong technical mentorship to team members
• You are an excellent team player
• You continuously learn and improve

We are seeking a highly motivated and experienced Senior React Native Engineer to join our team. In this role, you will lead and manage software development projects across diverse domains such as Gaming, Banking, Fintech, Fantasy Sports, IT, E-commerce, Logistics, Healthcare, and On-Demand Services. You will be responsible for ensuring the successful delivery of projects, meeting deadlines, and exceeding client expectations.

Skill Sets

• Startup Experience: Proven track record of taking ownership of projects and delivering impactful results in a startup environment.
• Relevant Experience: 3-9 years of experience in mobile app development, with a strong focus on building high-performance, scalable, and maintainable React Native applications.
• React Native Expertise: Extensive experience with React Native, including deep knowledge of its ecosystem, libraries, and tools.
• JavaScript & TypeScript: Proficiency in JavaScript and TypeScript, with experience in writing clean, maintainable, and efficient code.
• Mobile Development: Hands-on experience in developing cross-platform mobile applications for both iOS and Android, with a strong understanding of platform-specific guidelines and best practices.
• State Management: Proficiency with state management solutions such as Redux, MobX, or Context API.
• APIs & Integration: Experience integrating with RESTful APIs and GraphQL endpoints, with a strong understanding of asynchronous data fetching and state management.
• UI/UX Design: Strong understanding of UI/UX principles and experience working with designers to implement user-friendly interfaces and improve app usability.
• Testing & Debugging: Experience with mobile testing frameworks and tools such as Jest, Detox, or Appium. Skilled in debugging and performance optimization for mobile applications.
• Version Control & CI/CD: Experience with Git, pull requests, and CI/CD pipelines. Familiarity with tools like GitLab, GitHub, or Bitbucket.
• Agile Practices: Experience working in Agile environments, with a solid understanding of SCRUM and related methodologies.
• Collaboration & Communication: Excellent teamwork and communication skills, with the ability to collaborate effectively in a remote or distributed team setting.
• Solutions-Oriented: Ability to tackle complex problems with a solutions-oriented mindset, adapting to the fast pace and challenges of startup life.

Responsibilities

• Scalable Architecture: Lead the design and implementation of scalable mobile architectures that ensure performance, reliability, and maintainability of React Native applications.
• Informed Decisions: Make architectural and technical decisions that align with the companys business objectives and technical strategy.
• Code Quality & Standards: Maintain high standards of code quality through regular code reviews, adhering to best practices and industry standards.
• User Experience: Work closely with UX/UI designers to ensure that applications provide a seamless and engaging user experience.
• Performance Optimization: Optimize mobile applications for speed, responsiveness, and efficiency, ensuring a smooth user experience across both iOS and Android platforms.
• Testing & Debugging: Implement comprehensive testing strategies to identify and address issues early in the development cycle, ensuring reliable and high-quality releases.
• Collaboration: Collaborate with product managers, designers, and other developers to understand user requirements and deliver features that meet user needs and project goals.
• Continuous Learning: Stay current with the latest trends, technologies, and best practices in React Native and mobile development to drive innovation and improvement.
• Autonomy: Take ownership of projects and tasks, working independently and effectively without the need for constant supervision.
• Simplicity: Strive for simplicity and elegance in your code and solutions, avoiding unnecessary complexity.
• Proactive Problem Solving: Anticipate and address potential issues before they arise, contributing to the overall success of the team and project.
• Solution-Oriented: Focus on delivering practical solutions to problems, going beyond just writing code to contribute to the overall success of the product.

Life@Sciflare:

• An exciting & lively workplace gives you the chance to work in an environment where you may unleash your creativity and inventiveness to the best extent possible.
• Work in a collaborative setting where your cooperative team contributes new perspectives to your objectives and forges strong bonds.
• Growth mindset: You are nurtured through each stage of your professional advancement by learning and unlearning new things.

The role is office-based, working from Monday to Friday 9:00 AM to 06:00 PM & all Saturdays & Sundays are off.

1. Excellent Communication Skills required
2. Minimum 6 months in international sales process or 1 year in customer support

Perks

• Salary On 1st
• Incentives upto 1 lakhs

Job Description

It is a platform for parents to find and book kids' activity classes in their neighbourhood.

We are currently hiring a Frontend developer for a startup in the B2C marketplace space based out of Mumbai.  This startup is an Online Marketplace, that serves as a Discovery and Booking Platform for Kids’ Activity Classes. Operations were launched in  November 2019, and have over 20KParents and 500+ educators listed on our Platform across the major Tier-I and Tier-II cities in India.

Platform details are listed below :

1. A SaaS platform for educators to simplify the management of their classes and workshops.
2. Educators get access to a dashboard and use our Class Management tool to create listings, view registrations, manage bookings and payments.
3. The dashboard also provides analytics for teachers to track visitor traffic, see drop offs and understand which social media channel generates maximum ROI for them.
4. Discovery & Booking Platform for parents so that they can search, view and book classes and workshops for their children.

Top 2 role must have’s

1. You should have REACT JS experience of building a product
2. You should be willing to work in a very early stage startup

Tech skills required for this role:

• Front end design in REACT JS at least 1.5 years
• AWS server
• Mongo Database
• API's written in Nodejs

• Sound knowledge on sourcing skills and knowledge about paid and unpaid job sites.
• Social media hiring, volume hiring 
• 70 % non tech roles like sales, marketing , BDM, backend support roles.
• 30% of technical recruitments like Php, Java...etc
• Very good communication skills and great negotiation skills (very important)