Business Developer

Job description

We are looking for Customer Support Executive that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Roles and Responsibilities

• Interacting with customers over the phone, by email, or by chat to provide information and services
• Answering customer inquiries and complaints
• Handling customer issues and conflicts
• Escalating issues to the appropriate team
• Good understanding of Customer Support Business

Preferred candidate profile

- Graduates only

- Good communication skills

About Company

Company is a fast-growing start-up with a world-class platform that simplifies network monetization. Our mission is to enable any company to launch services atop any network infrastructure with radical simplicity. Leveraging the power of our platform, Reach also operates a top-rated mobile service Reach Mobile in the U.S. that donates 10% of data plan costs to provide life changing connectivity to women and students in need. About the Role: It’s a global role responsible for managing the product throughout the product lifecycle from planning to execution in support of organizational strategy and objectives.

Responsibilities:

• Write detailed user stories and acceptance criteria, draft user flows, communicate project scope effectively, and manage products through development, QA, UA Testing, and launch • Ability to understand business and technical requirements & conceptualize end-toend solutions

• Ensure requirements are communicated effectively to the business, design, operations, CS and development teams.

• Manage agile product development process from a product management point of view

• Participate in scrum meetings, planning, reviews and retrospectives • Maintain and prioritize the product backlog and track feature releases with different stakeholders

• Work with QA and engineering teams to streamline system integration, test and improve product features

• Serve as an in-house expert for our products and become the go-to person for all functional issues

• Manage all aspects of in-life products, including customer feedback, requirements, and issues

• Have Strong OSS/BSS requirement gathering and solution experience (Telecom domain).

• Minimum 5-7 years of experience in Telecom products e.g CRM, SDP, Billing & Service provisioning. Skills and Qualifications:

• A Bachelor’s degree in Computer Science, Engineering or equivalent preferred 

Job Responsibilities

1) Capable of editing with the ability to meet tight deadlines.

2) Edit marketing, promotional video edit, and location-style videos.

Animation and motion graphics creation through After Effects,

3) Edit high-quality short-form and long-form video projects.

4) Work collaboratively with other video content team members and developers to complete department goals.

5) Marketing video, explainer video, and stock-gathering content.

6) Create multiple theme videos down to cohesive marketing pieces with b-roll storytelling.

Basic Qualifications And Skills

1) Bachelor’s degree required

2) Must be proficient with (After Effects, Premiere Pro, Photoshop, Illustrator

3) Archive video projects through various linear editing platforms according to department standards.

Location

DBS Business center, Bengaluru, Karnataka-560052

Culture alert: For TransFunnel, culture plays a major role. We believe in the power of ONE. We know that company culture can make or break your work experience and so we have a team that puts the human connect before anything else. Whether we work from office, home or anywhere -- we keep the connection going with plenty of fun activities. Also, we have a flat hierarchy. Hit apply if you think exploring this role would be work with fun!

Skills:

• Knowledge and experience of B2B Lead Generation in IT services
• Experience of Cold calling
• A good knowledge and understanding of the technical aspects of the following:-

•  Microsoft Office and associated systems, including CRM 
• Social Networking (LinkedIn) 

•  Excellent communication skills and an excellent telephone manner 
•  Ability to work independently and under pressure 
•  Good verbal and written skills  
•  Good organisational skills and attention to detail  

Roles and Responsibilities:

• Generate new leads using cold calling, social media, and other relevant lead generation tools.
• Classify hot, warm, and cold leads based on their need, budget, and decision-making capabilities.
• Organise and keep the lead status updated in the CRM software
• Follow up on leads and conduct research to identify potential prospects.
• Promote the company’s products/services addressing or predicting clients’ objectives
• To use company databases to gain potential leads.
• Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business
• Screens potential business deals by analysing market strategies, deal requirements, and financials.

Required Skills:

• 2+ years experience developing software using PaaS/APIs, Java, Docker, Bash, Json, Node js, sql / postgres, RestAPI, Swagger.
• Java 8 / Tomcat 8.5 / Jersey REST
• Spring MVC/Spring Boot/Microservices
• Hibernate
• Strong desire to learn
• Knowledge of cutting-edge technologies.
• Basic understanding of design patterns
• Comfortable working with Subversion, Git, or similar source control environments
• Must be willing to do Test Driven Development.
• Strong communication skills, must embrace working in a highly-collaborative environment

Preferred Skills:

• Good understanding of web-service technologies, Restful APIs
• Some exposure to a version control system such as Git or Subversion
• Proven understanding of software development techniques, concepts and processes
• Driven and self-motivated.
• Works creatively to solve challenging problems

•  Very strong hands on experience of web and mobile technologies: - HTML JavaScript,
• HTML5/CSS3,
• 5 + years of UI Development Experience using JavaScript Frameworks
• 3+ years of Angular Development Experience
•  Has implemented coding patterns and built UI framework
•  Deep knowledge of AngularJS practices and commonly used modules based on extensive
• work experience
•  Thorough understanding of the responsibilities of the platform, database, API, caching
• layer, proxies, and other web services used in the system
•  Creating custom, general use modules and components which extend the elements and
• modules of core AngularJS
• Creating configuration, build, and test scripts for Continuous Integration environments
•  Cooperating with the back-end developer in the process of building the RESTful API
•  Cross browsers support/experience and knowledge of DOM manipulation on different
• browsers
•  Performance enhancements on web page load and execution
• Use responsive web design to create applications that automatically conform to multiple
• screen sizes/devices.
• Reach at 91 084 76 999