Client Service Associate

Client Service Associate at Zinnov Management Consulting · Pune · 1 - 3 years · ₹1L - ₹5L / yr · Profitable · Posted 1 Mar 2022

Client Service Associate

at Zinnov Management Consulting

Posted by Priya Singh

1 - 3 yrs

₹1L - ₹5L / yr

Pune

Skills

Client Servicing

Client Management

Direct marketing

Order management

Roles & Responsibilities:

We are looking for a Client Service Coordinator who will be responsible for list fulfilment driven by client inquiries to determine maximum and targeted audience segmentation:

Manage, confirm and prioritize incoming order inquiries. Ensure requests are properly understood and executed.
Set up and launch count inquiries with complex segmentation.

Communicate status and query results to the internal Data Axle clients
Fulfill list order rentals.
Communicate and coordinate with Client Service team for audit documentation and billing.
Ability to work under pressure, prioritize, meet organizational deadlines, and multi-task while maintaining quality of work product.

Technical understanding and thorough attention to the detail of fulfilment processing requirements.
Problem solving and logical thinking skills.
Attention to detail and excellent follow through.
Ability to learn and adapt to changing technologies.
Ability to work independently or as part of a team.
Generate reports as requested.

Qualifications:

Graduation degree or equivalent.
1 to 3 years of direct marketing experience.
Ability to communicate with individuals at all levels in the company in an articulate, professional manner.
Ability to effectively handle multiple priorities while maintaining integrity of work.
Excellent customer service and communication skills.
Knowledge of MS Office and Internet technologies.
Demonstrated skills in problem resolution.

Roles & Responsibilities:

We are looking for a Client Service Coordinator who will be responsible for list fulfilment driven by client inquiries to determine maximum and targeted audience segmentation:

Manage, confirm and prioritize incoming order inquiries. Ensure requests are properly understood and executed.
Set up and launch count inquiries with complex segmentation.

Communicate status and query results to the internal Data Axle clients
Fulfill list order rentals.
Communicate and coordinate with Client Service team for audit documentation and billing.
Ability to work under pressure, prioritize, meet organizational deadlines, and multi-task while maintaining quality of work product.

Technical understanding and thorough attention to the detail of fulfilment processing requirements.
Problem solving and logical thinking skills.
Attention to detail and excellent follow through.
Ability to learn and adapt to changing technologies.
Ability to work independently or as part of a team.
Generate reports as requested.

Qualifications:

Graduation degree or equivalent.
1 to 3 years of direct marketing experience.
Ability to communicate with individuals at all levels in the company in an articulate, professional manner.
Ability to effectively handle multiple priorities while maintaining integrity of work.
Excellent customer service and communication skills.
Knowledge of MS Office and Internet technologies.
Demonstrated skills in problem resolution.

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About Zinnov Management Consulting

Founded :

2002

Type :

Products & Services

Size

Stage :

Profitable

About

At Zinnov, we work in tandem with our clients to tackle organizational challenges, improve performance and build institutional capability. With advanced reasoning and analytical techniques, Zinnov provides customers with solutions that help in integrating organizational vision, business definition and processes. Zinnov's key service offerings span across globalization of technology, People Practice and Market Expansion into growth markets, thereby creating a niche for ourselves in the industry today. We are a research, consulting & advisory company with core expertise in Product Engineering and Digital Transformation. Our insights leverage Zinnov’s proprietary Draup Platform and our recommendations are easily actionable. in their engineering, IT, digital disruption and business operations to achieve higher throughput, innovation, productivity and cost savings.by advising them to develop and optimize a global engineering partner strategyby growing revenue for their products and services in India and emerging markets.With our team of experienced professionals, we serve clients across Software, Automotive, Telecom & Networking, Semiconductor, Consumer Electronics, Storage, Healthcare, Banking, Financial Services & Retail industries in US, Europe, Japan & India.

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