Marketing Intern

Job Description: .Net Developer (Software Engineer)

Location: Customer Location – Mumbai (Lower Parel) Work Arrangement: Work from Office Availability: Immediate joiners only

Experience:

- Minimum 3+ years of overall experience in software development -

At least 2+ years of experience with .Net Frameworks and .Net Core (mandatory)

Technical Skills - Mandatory - Proficiency in OOP concepts and C# - Good database management skills - Experience with solving complex problems - Familiarity with handling production issues

Preferred Skills - Nice to have: - Knowledge of AWS or other cloud platforms

Attributes: - Net Frameworks and .Net Core (Rating: 4/5) - Strong problem-solving skills (Rating: 3/5) - Excellent communication skills (Rating: 3/5) - Positive attitude, professionalism, work ethic (Rating: 4/5)

Key Responsibilities: - Develop and maintain .Net applications - Collaborate with cross-functional teams - Troubleshoot and resolve production issues - Build bug-free code and ensure high code quality and continuously improve code quality and performance

Qualifications: - BSc or BE on IT, Computer Science, Engineering, or a related field 

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required, administrative work, and general clerical support.

• Greeting receiving visitors at Front Desk.
• Maintaining a record of visitors.
• Handling client/visitors, complaints/feedbacks and other related problems and communicate to next level.
• Announce directing them to the concerned department or person.
• Answering, screening forwarding all phone calls enquiries.
• Provide basic accurate information via phone calls.
• Receiving, sorting, distribution dispatch of daily mails or deliveries.
• Ensure tidy presentable front desk area.

• Graduate with minimum 2 years experience in the front desk, or related professional area.
• Mature, Self-driven and capable of handling tasks independently.
• Excellent communication skills. Should be proficient in both written spoken English.
• Should be a team player.