SEO Executive

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job role requires:

Experience working with Java, Spring Boot Web, JUnit5, OOP, Microservices and Event-driven architecture.

Great OO skills, including strong design patterns knowledge. Understanding functional programming would be a plus.

Passion for software engineering and craftsman-like coding process.

Experience in developing applications integrating with RDBMS like MySql or Postgres.

Experience with a NoSQL database (MongoDB or GraphDB) will be a plus.

Experience in developing web applications using ReactJS/Angular/Vuejs will be plus.

Perks:

Work-Life Balance

Skill Development

Object Bootcamp

Sabbatical Leave

Parental Leaves

• As a Senior Full-stack Developer, your role would involve design development and deploy full-stack applications out of Artificial intelligence projects with a focus on low latency and scalability.
• You also need to optimize the application for better performance and a large number of concurrent users.
• Besides, you’d also closely mentor younger engineers on the team and contribute to team building.
• A strong technologist at Curl cares about doing things the right way rather than just doing them and thrives in a complex and challenging environment.

• Conceive and implement concepts, guidelines and strategies in various creative projects and oversee them to completion
• Collaborate with account executives to obtain knowledge of the clients’ requirements
• Direct and motivate teams of art directors, illustrators, copywriters etc. to help them use their talents effectively
• Lead brainstorming/creative sessions to generate ideas
• Write and design unique and well-crafted copy that meet clients’ needs as well as our own
• Revise content and presentations, approve/reject ideas, provide feedback to the team
• Train and guide subordinates into accomplished professionals
• Monitor results of team efforts and propose actions for the future

• Good experience in teamwork
• Should be work in agile methodology
• Everyday task update to team leader
• Master into research and development task for some major function
• Developer should have to be updated with latest technology

Technical

• Understanding of Application life cycle
• Knowledge of Programming language Dart
• Knowledge of Native Programming language Kotlin/Java and Swift/Objective-C
• knowledge and experience of Flutter and Dart SDK
• knowledge of Bloc coding structure or any other professional coding structure
• knowledge and experience of project version control [Git]
• Networking library like http and dio
• Local storage library like floor or moor
• Crashlytics and Analytics using Firebase
• Firebase push notification or any other
• Familiar with Google APIs. [Google Maps, Mapbox]
• Knowledge of OOPs and Dart/Flutter coding standard
• Must have experience into android and ios performance and optimize technique
• Must have knowledge of latest operating system for Android and iOS

As a Mobile Software Developer, your primary objective will be to design and build mobile applications for iOS platforms while actively participating in application design discussions and decisions. You will be an integral part of the development and maintenance of the company's products. You will utilize your expertise and your familiarity with iOS and XCode. Additionally, experience with Agile or XP methodologies or related iterative development processes will be necessary to hit the ground running and make an immediate impact. You will also utilize your knowledge of Software Development Lifecycle Tools - source control (Git, SourceTree, SVN), issue tracking, and web service integration (REST, JSON and HTTP).

Our organization moves at light speed, so the ability to work with minimal supervision while delivering excellent results will be a priority. Strong communication and information gathering skills are required to capture and interpret business and functional requirements, fill in the gaps intelligently, interpolate designs and functionality as necessary, and identify opportunities for process improvements/efficiencies.

This is your opportunity to work with our talented team to design and build the next generation of mobile applications.

• Design and build advanced applications for iOS platforms communicating with our servers
• Collaborate with cross-functional teams to define, design, and ship new features
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance and maintenance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

• 3+ years of experience in Ruby / RoR
  • Experience with data files processing (xls, csv, json, xls, text: 834, NACHA, segments)
  • Experience working with relational databases (PostgreSQL)
  • Experience with Git
  • Good written and spoken English (Intermediate and higher)
  • Experience deploying Rails applications
  • RESTful API, JSON API

Will be a plus:
• Experience working with Unit and Integration Testing (Rspec, Capybara)
• Experience of integration with 3rd party systems and services and cloud technologies ( AWS stack: EC2, RDS, S3, etc.)
• Experience with RuboCop, JSHint/JSLint
• Experience with Microservice Architecture
• Knowledge of HTML5, CSS3
• Experience working with modern JavaScript frameworks — Ember.js, Vue.js

Business Development Executive

We are looking for an energetic, well-spoken business development executive to contribute and join the growth of our company.

Business Development Executive Responsibilities:

• Familiarizing yourself with all services offered by our company.
• Conducting market research and identifying potential clients.
• Procuring new clients through direct contact, word-of-mouth, referrals, cold calling, email campaigns, and social media campaigns
• Write a pitch for email and social media 
• Schedule appointments with interested clients
• Crafting business proposals and contracts to draw in more revenue from clients.
• Collating and maintaining client information in the database.

Business Development Executive Requirements:

• Experience with lead generation and prospect management
• Able to professionally and confidently communicate with C-Level Executives
• 3 - 5 years of relevant work experience in business development or similar field preferred.
• Extensive sales experience.
• Intuitive and insightful, particularly regarding human behavior.
• Ability to generate revenue by identifying pain points and suggesting suitable services.
• Great networking skills.
• Demonstrated and proven sales track record

Nice to Have

• Degree in marketing, business administration, or similar.
• Strong IT Skills and knowledge of Cloud

Perks and Benefits 

• Unparallel incentives!
• Growth (Guess what? You need not wait for a year to grow. Perform Well, Grow
• Soon!)