Marketing Head D2C (eCommerce) for a Personal Care Brand

We are looking for highly experienced Senior Java Developers who can architect, design, and deliver high-performance enterprise applications using Spring Boot and Microservices . The role requires a strong understanding of distributed systems, scalability, and data consistency.

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

Online group buying platform that helps people connect with likeminded people who want to buy the same item/product at a discounted price.

• Overlook development of all consumer products in JAVA and
• Optimize components for maximum performance across a vast array of web-capable devices and
• Focus on code maintainability and performance of
• Provide technical advice and assists in solving programming
• Continuously create new and interactive features that would help to improve user experience and user engagement.
• Assist with troubleshooting of issues as
• Lead the design and architecture of software
• Assist in developing and maintaining continuous integration.

• Skills required: JAVA, Python (Flask and Django), Spring/Spring Boot, React, Hibernate,
• 2+ years of experience in Java and Python
• Linux, REST, Kafka, Mysql,, AWS, ELK Stack (Elasticsearch), CI/CD
• Good experience in Java and/or Python based
• Experience in designing databases and system
• Experience in building products from scratch at well-funded start-ups

Responsibilities:

●     Design and develop websites and web applications from initial concept, site architecture, and user interface to finished deliverables.

●     Write clean, secure, test-driven, easily maintainable and modular codes adhering to the technical standards.

●     Database designing and maintenance.

●     Create and update reusable code libraries to streamline the development cycle.

●     Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications

●     Collaborate and work with front-end/mobile developers on the backend needs of projects.

●     Client communication (verbal/written) as and when required.

Required Skills:

●     Previous working experience as a PHP / Laravel developer. Experience in CMS like Drupal and WordPress will be an added advantage.

●     Excellent knowledge of the Laravel framework and experience building factories/facades/libraries using abstract classes, interfaces, and traits.

●     Good knowledge of RDBMS (MySQL/MS SQL/PostgreSQL), database designing and query optimization techniques.

●     Good core knowledge of HTML5, CSS3, jQuery and Bootstrap framework.

●     Hands-on experience in RESTful API design and development, including implementing oAuth2.0 for authentication and authorization.

●     Strong problem-solving and analytical skills.

●     Excellent communication (verbal/written) skills.

Job Description:

• Responsible for helping in data preparation and data pull
• Should be able to cut and slice data to extract interesting insights from the data
• Work closely with cross-functional teams, TPMs & PMs to execute deliverables
• Identify key requirements needed from cross-functional teams and external vendors
• Accountable for delivering against established business goals/objectives
• Analyse, evaluate, and overcome program risks, and produce program reports for senior management and stakeholders
• Working on strategy development to enhance user experience
• Work with development teams to learn existing projects and different use cases.
• Hands-on experience in Excel & MS Office - Expert, SQL will be preferred

Technical Skills:

• Sales & acquisition experience, Customer Service, Customer Relationship, Relationship Management
• Be self-driven, and show the ability to deliver on ambiguous projects with incomplete data

Desired Skills:

• An ability and interest in working in a fast-paced, ambiguous, and rapidly changing environment
• Should have worked on Business Projects for an organization, Ex: customer acquisition, and customer retention.

1-3 Years’ experience (maximum 3 years) in Business Analyst/Program Manager/Project Manager role having good knowledge of SQL, Excel, and MS Office

Requirements 

•  3-5 years of experience working on Python Environment

•  Knowledge on software development methodologies and being able to work on projects individually or as part of a team. Should be able to work with AGILE methodology
•  Knowledge of relational databases, version control tools and other development tools
•  Understanding of the threading limitations of Python, and multi-process architecture
•  Understanding of accessibility and security compliance
•  Strong interest in learning new skills/technologies and curiosity to explore various Technologies.

•  Should have strong analytical skills
•  Good communication
•  Able to integrate multiple data sources and databases into one system
• Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform

Must Required Skills:

• Python 2/3
•  should have worked on one or more major Python web frameworks like Django.
• Worked with APIs development, integration of third-party APIs
• Working knowledge of MySQL databases integration with Python Environment.

Do you thrive on working with cutting edge technology, with innovators in the early stages of ideas, products, or platforms? Do you have the passion to be a core member of a fast-growing start-up? Are you an expert or aspiring to become one who can work on the Full Stack of an application? Do you have a genuine interest in all software technologies? If the answer is yes, do reach out to us - Crediwatch is the place for you!

You will be exposed to work on every level of the stack in a highly agile, fast growing, start-up FinTech environment, while ensuring Breakthrough Simplicity in innovation and Diving Deep to arrive at a solution-based approach to problem solving and idea creation.

The environment at Crediwatch is vibrant and innovative! You will learn and regularly interact with peers who are the best at what they do and will motivate you to be the best version of yourself, technically and professionally.

The Role Expectation

• You will play a key role in the development of the core product, working directly with the Business team on realizing their needs and translating it into the product.
• You will be involved in the overall design, architecture and development of the application, maintaining quality and ensuring performance and compliance to software standards and guidelines
• You will adhere to the best practises of the Agile & TDD
• You will collaborate with the rest of the engineering team to design, prioritise and launch new features.
• You will take ownership for organising code and maintain its integrity at all points in time.
• You will be responsible for understanding and implementing security and data protection best practices.
• You will bring in a passion for technology and hunger to learn

You Have

• A sound knowledge of Python, hands-on experience in using Django/Flask etc., design patterns and application design
• Experience with database architectures like NoSQL, RDBMS. Eg: MongoDB/ Cassandra / Couchbase / MySQL
• A good understanding of message queues mechanisms like Redis/RabitMQ (or similar)
• Knowledge of python web crawling frameworks like Scrapy & Frontera
• Hands on experience with CI/CD
• Experience in using Git for source code management & Jira

Good to Have

• Strong Linux skills, knowledge of building large scale, multi-threaded applications and experience in designing and building RESTful web services,
• Building API services with GraphQL
• Skills in configuring and implementing Hadoop/HDFS, Elasticsearch and HBase or knowledge of any graph databases
• Prior experience in architecting large scale distributed systems and experience with cloud deployments on AWS/Azure
• Prior experience working in a fast-paced start-up environment.
• Domain knowledge in the financial/data space; any external, relevant certifications.

Your Background

• At least 6+ years of hands-on development experience
• A bachelor’s or master’s degree in a related field

You Believe-in & will align with our Business Objectives

• Customer Obsession - Consistently listen to customers; test, enhance and improve the customer experience.
• Breakthrough Simplicity - An innovative approach to make everything simpler
• Diving Deep -Technique used to arrive at a solution-based approach to problem solving and idea creation
• Drive for Results - Focus on end result of any task
• Encourage and Improve - Encouraging and promoting team work and focus on continuous self-development at every stage.
• Be Ethical and Respectful - Willingness to do the right thing – even if it is hard; courteousness and being focused on the best in others.

Who We Are

We build innovative technology everyday!

Crediwatch is a ‘Data Insights-as-a-service’ company that provides lenders, businesses with actionable credit intelligence on private entities they need to improve trust and increase their lending and trading activity. Crediwatch does this with no human intervention by deploying the latest practical AI and technology tools that provide the most reliable comprehensive real time inputs.

Each day at Crediwatch is about striving for transparent insights, analysis and accurate results. If this aligns with your interests and aspirations, we have interesting positions for you.

You Will Enjoy

Our start-up environment - fun, casual, informal, family & pet-friendly! Ours is a highly energized playground where brilliant minds come together to make bold, impactful decisions every day! Needless to say, we have excellent filter coffee, health drinks round the clock, lunch buffets, PS4 and Foosball breaks and a stocked kitchen.

We play to win and have fun doing it! We work to engage your brain by organizing brilliant TechTalks by industry leaders and frequent high-on-energy hackathons and engage your crazy fun-side at our well-planned retreats. We are a highly eco-conscious team and we encourage and support our team’s physical & mental wellbeing.

All these and a great set of people to work with - We Are Crediwatch!