Technical Content Writer

Are you someone who loves making sure things just work? Do you get a kick out of finding bugs before anyone else does? If you’re excited about building reliable, user-friendly software and want to be part of a fast-growing SaaS startup, we’d love to meet you! Pullse AI is looking for a QA Engineer who’s ready to roll up their sleeves and help us deliver a top-notch product.

About Pullse

Pullse is a SaaS startup on a mission to change the way customer support works, using the power of AI. Our platform brings all support channels together, streamlines workflows, and helps businesses deliver better customer experiences. We believe in giving our team the freedom to make an impact, work transparently, and grow together.

What You’ll Do

• Test Planning & Design: Work with our product and engineering teams to understand what we’re building, then create test plans and cases that cover all the bases—frontend, backend, and AI features.
• Manual & Automated Testing: Run manual tests to catch those tricky edge cases, and build automated tests to make sure nothing slips through the cracks as we move fast.
• Bug Hunting: Log, track, and help squash bugs. You’ll be the go-to person for making sure issues are found and fixed before our users ever see them.
• Automation & CI/CD: Set up and maintain automated test frameworks, and make sure our tests run smoothly in our CI/CD pipelines.
• AI & Data Testing: Help validate our AI features, check model outputs, and make sure our data pipelines are working as expected.
• Quality Metrics & Reporting: Keep an eye on quality metrics and share clear, honest feedback with the team.
• Continuous Improvement: Join in on Agile ceremonies, suggest improvements, and help us get better every sprint.

What We’re Looking For

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 1–3 years of experience in software quality assurance, ideally in SaaS or AI-driven environments.
• Hands-on experience with both manual and automated testing for web apps, APIs, and AI systems.
• Comfortable writing scripts in Python or JavaScript for automation.
• Familiar with tools like Selenium, Cypress, Playwright, or Postman.
• Experience using version control (like Git) and working with CI/CD pipelines.
• Solid understanding of the software development lifecycle and Agile/Scrum.
• Great problem-solving skills, attention to detail, and a collaborative attitude.
• Experience testing APIs, web apps, and cloud-based platforms.
• Bonus: Experience testing AI/ML features or working with AI-powered products.

What You’ll Get

• Salary: Up to INR 3–6 LPA.
• Equity: A chance to own a piece of our journey.
• Remote-first, flexible work environment.
• The opportunity to work on innovative AI-driven products.
• A collaborative, transparent, and growth-oriented culture.
• A real impact on product quality and customer happiness.

If you’re excited about making sure our next-generation customer support platform is rock-solid, we’d love to hear from you! Send us your resume and a quick note about why you think you’d be a great fit.

Let’s build something amazing together at Pullse AI! 🚀

We are looking for very hands-on DevOps engineers with 3 to 6 years of experience. The person will be part of a team that is responsible for designing & implementing automation from scratch for medium to large scale cloud infrastructure and providing 24x7 services to our North American / European customers. This also includes ensuring ~100% uptime for almost 50+ internal sites. The person is expected to deliver with both high speed and high quality as well as work for 40 hours per week (~6.5 hours per day, 6 days per week) in shifts that will rotate every month.

This person MUST have:

• B.E Computer Science or equivalent

• 2+ Years of hands-on experience troubleshooting/setting up of the Linux environment, who can write shell scripts for any given requirement.

• 1+ Years of hands-on experience setting up/configuring AWS or GCP services from SCRATCH and maintaining them.

• 1+ Years of hands-on experience setting up/configuring Kubernetes & EKS and ensuring high availability of container orchestration.

• 1+ Years of hands-on experience setting up CICD from SCRATCH in Jenkins & Gitlab.

• Experience configuring/maintaining one monitoring tool.

• Excellent verbal & written communication skills.

• Candidates with certifications - AWS, GCP, CKA, etc will be preferred

• Hands-on experience with databases (Cassandra, MongoDB, MySQL, RDS).

Experience:

• Min 3 years of experience as DevOps automation engineer buildingg, running, and maintaining production sites.

• Not looking for candidates who have experience only as L1/L2 or Build & Deploy.
  
  

Location: Remotely, anywhere in India.

Timings:

• The person is expected to deliver with both high speed and high quality as well as work for 40 hours per week (~6.5 hours per day, 6 days per week) in shifts that will rotate every month.
  
  

Position:

• Full time/Direct

• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.

• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Kotlin, Java
• Important libraries include Dagger, RxJava, Realm
• MVVM Clean Architecture
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Understanding of Google’s Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git

• Managing distributors and seller and improve the efficiencies in terms of both- retention (% active, D90 retention etc.) and transaction (% transacting, count and amount of transactions from different user cohorts) of newly acquired and existing base
• Designing promotional pricing schemes, subscription packs, communication plans and taking other tactical and strategic steps to increase transactions and engagement on the platform
• Working across departments(i.e. data science, CX, sales, marketing etc.) to deliver a superior experience for distributors and sellers
• Building the needed infrastructure and continuously innovating on ways to reach new and returning users through a variety of communication channels
• Partnering with product teams throughout the organization to leverage and influence existing internal growth and engagement technologies
• Conducting competitive analysis to understand industry trends for how to engage and convert users
• Working closely with product, marketing and data science to identify the right features essential for growth of business and engagement of users
• Measuring and assessing the impact of experiments, their business impact and sharing them with leadership

Desired Candidate Profile

• B.E./ B.Tech and/or MBA
• 7 to 8 years of total experience and 2 to 5 years of experience in handling sales, business development, city operations in an operations intensive role
• People management experience
• A proactive approach to problem solving with high focus on customer empathy    

• You will be having an impact on our 1.7M users every day.
• You will be rolling out experiments and working closely with our product managers and design team to validate and build new features.
• Monitoring apps and fixing bugs for improving performance.
• Refactoring/Rewriting obsolete code to align with the new architecture.
• Design, build and maintain high performance, reusable, and reliable Kotlin code.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency Experience: 1- 5 yrs in android development

Expertise:

• Kotlin
• Live Data and other Android Jetpack components
• DI (Dagger/Hilt)
• Design patterns MVVM, MVI
• Multithreading (Coroutines)
• Offline Storage
• Remote data interaction via REST and JSON

Hands-on experience:

• Git
• CI/CD
• Third-party analytics like Amplitude, Clevertap, etc..
• Common third-party libraries and APIs like (Glide, retrofit...)
• Firebase products (FireStore/ RealTimeDB/ FCM..)
• Writing custom views
• Text-based UIs like notes, reader, etc..
• Publishing/Updating apps on Google Play and other stores (Huawei/Xiaomi...)

Good to have:

• Basic understanding of clean architecture.
• Simple data structure and algorithm understanding.
• Basic understanding of AWS services and products
• Strong design intuition and user empathy.
• Should be aware of future technologies in the Android ecosystem.
• You should be quick in understanding the hypothesis, and build the experiment and make it available to a user
• We prefer people who are highly experimental and willing to take risks.
• Experience in training or mentoring team members.

Do not apply if you are not:

• Ownership driven
• Curious in general
• Self-motivated
• Use to work in a chaotic environment
• Highly proactive
• Hate drinking and smoking will have a hard time here

Minimum Qualifications:

• Minimum 5 years of experience with Java platform and technologies.
• Minimum 5 years of experience with HTML5, CSS and Angular.
• Experience with enterprise level application design and development is a must.
• Expert level knowledge in Java Spring framework, JHipster, PostgreSQL, HTML5, Angular, CSS
• Must have previously worked in an environment using version control systems such as Bitbucket.
• Good knowledge of RDBMS such as Postgres and MySQL. Should be proficient in SQL and assessing performance of queries. Some ability to monitor and maintain the database is needed.
• Experience with AWS RDS is MUST.
• Minimum 3 years of experience deploying Java applications on the AWS cloud.
• Ability to handle front-end development (Angular JS) is a MUST.
• Experience working with Monday, Atlassian project management tools (JIRA/Bitbucket/Confluence) or similar is a must.

The opportunity

The Engineering Manager (EM)is responsible for a managing a team of full stack engineers that is building highly innovative and cutting edge solutions. This role is accountable for leading a team, developing code, deploying and managing in production. Most importantly, the EM, while working with the Product owners drives the product Net promoter score (NPS), user satisfaction, building the product roadmap and delivering highly functional, exceptionally innovative and intelligent software. You will be called upon to be the technical representative for your team during cross-team collaborative efforts and planning. Success in this role will require strong and innovative approaches to problem solving, great technical leadership, excellent communication (written and verbal, formal and informal), flexibility, accountability and a self-motivated working style with attention to detail.

You are great at

As an Engineering Manager, you’ll take the lead as you - drive product development, operations and technical decision making. You’ll have a strong focus on team management and development, equal focus will be on writing production code and hands on active development of the capabilities and solutions. Assist in defining infrastructure need and use enterprise solution and drive resolution of technology roadblocks including code, infrastructure, build and deployment. Manage overall software development cycle by adhering to development and security standards. Establish good stakeholder communication and work closely with Product teams and influence set product roadmap and help drive requirements while being a strong advocate of extreme agile and DevOps practices across engineers. Build and manage a team of high performing full stack engineers and provide leadership, coaching, motivation and recommend staffing levels, operating procedures, tools and systems for the team. Provide career development and performance management to a team of engineers.

Required Candidate Profile

• 4 year degree in or equivalent experience
• 8+ years of engineering (software development) experience
• 1-3 years of managing teams with a strong track record of delivery for cross-functional product experience with Cloud hosting and managing products
• Proficient in building high performing APIs and writing specs
• Expertise in programming languages. Hands on experience in Java, J2ee technologies is preferred.
• Experience in SAP Hybris Commerce would be a plus
• Experience with integration, data handling technologies and other open source frameworks
• Strong written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to variety of audiences
• Team-orientated, passionate about developing others’ skills and capabilities
• Successful track record of working in large scale technology solutions
• Deep understanding of agile development processes and methodology including continuous integration and delivery, with a mindset of building incrementally and delivering business value quickly