Technical Content Writer

Senior Software Engineer 

TBO–(www.tbo.com)    

TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.

The TBO journey began in 2006 with a simple goal – to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.

Today, TBO’s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.

TBO’s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO’s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.

Why TBO:

•      You will influence & contribute to “Building World Largest Technology Led Travel Distribution Network” for a $ 9 Trillion global travel business market.

•      We are the emerging leaders in technology led end-to-end travel management, in the B2B space. 

•      Physical Presence in 47 countries with business in 110 countries.

•      We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer. 

•      An open & informal start-up environment which cares.

What TBO offers to a Life Traveller in You:

•      Enhance Your Leadership Acumen. Join the journey to create global scale and ‘World Best’.

•      Challenge Yourself to do something path breaking. Be Empowered. The only thing to stop you will be your imagination.

•      Post pandemic: travel space is likely to see significant growth. Witness and shape this space. It will be one exciting journey.

•      As a fastest growing B2B platform our priority is purpose-building scalable systems. 

•      Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.

•      Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.

Top Sights During Your Role Stay (Key Expectations):

·        More than 3 years of Prior experience as Backend Developer in any SAAS product .

·        Exposure to languages/ framworks like GoLang/Java/Node /Python / RUST will be preferred.Capacity to use SQL server with ease. Exposure to Redis / MongoDB/ PostgreSQL is desired.

·        Should have worked with cloud platforms like AWS / Azure.

·        A flair for creating well-presented software that is technically sound.

·        Outstanding analytical, problem-solving, and communication skills.

·        Excellent organizational and time management skills.

·        Self-driven, flexible, and innovative.

Job Description:

Looking for 3-6 years of experience candidates for the role of software sales executive.

• Prospecting, generating, qualifying, and following up on leads and appointment setting for the external sales team
• Direct email marketing/cold calling to key clients and prospects
• Collaboratively work with the sales, and marketing team to develop lead generation strategies to generate lead opportunities with prospective customers
• Initiates lead/demand generation strategies that include inbound/outbound sales and marketing campaigns and initiatives
• Research, track, maintain, and update leads
• Develop a strong knowledge of the company’s products and services to facilitate the sales process
• Achieving sales lead generation and appointment quota
• Individual Performers are required

Key Responsibilities:

• Inside Sales
• Lead Generation
• Executive Email marketing and Cold calling
• International sales experience preferred
• Relevant IT/ERP sales experience preferred

At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.

Technical Support Specialist

- Minimum experience of 2-5 years with good exposure in customer handling with different software products.

- Provide telephone and email-based pre-sales and post-sales technical support for our software products.

- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.

- Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.

- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.

- Create and maintain support knowledgebase.

- Good knowledge of SQL for debugging user issues.

Mandatory Skills

- Hands-on experience with HTML/CSS, Javascript, REST APIs and APIs

- Hands-on experience with SQL.

- Excellent written and verbal communication skills.

- Logging and keeping records of customer/employee queries through the ticketing system on Freshdesk, Slack and other channels.

- Map out weekly and monthly reports on unresolved issues for Tech, and Operations.

- updating FAQs from time to time.

- Maintain updated curriculum database and training records

- Assist Training Managers and Technical Content Writers in updating training docs with newly implemented features, business cases and use cases that occurred in day-to-day activity.

- Good analytical and people management skills to solve understanding gaps in teams via up-to-date technical knowledge

Experience: 3 - 5 years

Skills that will help you build a success story with us

• Strong communication skills.

·     You should be a good team player.

·     Should be able to coordinate with onsite/ functional/development teams for project tasks.

·     Must be dynamic with a strong sense of responsibility and a positive attitude.

·     We believe you are:

o  An innovator with intellectual curiosity and creativity

o  Adaptable, flexible and a professional with integrity

o  A good communicator with excellent verbal and written communication skills

o  Problem solver with detailed analytical and judgmental skills

o  An enthusiastic person in sharing knowledge with team members and

o  A good mentor for juniors in the team

Anarock Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them. 

Job description:- 

• Strong experience of Angular 2+ and above along with other technologies like HTML5, CSS, jQuery, AJAX with good knowledge of ECMA Scripts.
• Strong knowledge of JS Fundamentals.
• Design & development of Angular applications as per desired specifications, along with experience in frameworks/libraries like jQuery, Bootstrap, Typescript etc.
• Architecture design, development, testing and maintenance of Web Apps, Implementation based on Angular Application MVC Patterns.
• Own end to end product modules/features (from the requirement to going live)- Design & code review, troubleshoot & help team members on issues.
• Gather requirements by interacting directly with the end-users.
• Research on open source framework/technology required for developing the feature/application.

Responsibilities

• Managing small to medium teams with a focus on performance and talent retention
• Participate in creation and execution of product and technology roadmap with stakeholders.
• Collaborate with product managers and other leads/architects for building and delivering projects
• Ownership of front-end and back-end development work carried out with reusability, scalability, and testability of the projects
• Hire and mentor junior team members and coordinate their training
• Coordinate with external stakeholders for new integrations and tools
• Review and update policies relevant to internal systems and equipment and stay compliant with security regulations
• Monitor reliability and performance of all customer-facing and internal projects
• Manage software development projects by setting requirements, goals, and timelines

Requirements

• Work experience as an engineering manager or in a similar senior-level position at an engineering department
• Experience in the Fintech space
• Extensive experience with cloud technologies (AWS preferred) and server-side technologies (Java preferred)
• Hands-on experience in back-end and front-end development
• Good understanding of SDLC using agile methodologies (SCRUM / Kanban / SAFe)
• Leadership abilities with a strategic mind
• Excellent project management skills
• BSc/MSc in Engineering, Computer Science or relevant field