Client Servicing

Position: Talent Acquisition Head – Retail Brand (Non-IT Hiring)

Location: Gurgaon

Experience: 10+ years in retail brand

Industry: Retail (Fashion, Apparel, FMCG, Luxury, or related)

Department: Human Resources (HR)

Job Summary:

We are looking for a dynamic and strategic Talent Acquisition Head to lead the recruitment function for our retail brand. The ideal candidate will have extensive experience in Non-IT hiring, particularly in retail, FMCG, or related industries. This role involves managing end-to-end recruitment, building talent pipelines, and ensuring the right talent acquisition strategies to support business growth.

Key Responsibilities:1. Talent Acquisition Strategy & Execution:

• Develop and execute talent acquisition strategies aligned with business objectives.
• Oversee bulk hiring and leadership hiring for retail stores, corporate functions, and supply chain roles.
• Optimize sourcing channels (job portals, employee referrals, social media, and recruitment agencies).

2. Recruitment Operations & Stakeholder Management:

• Lead end-to-end recruitment for store-level, regional, and corporate roles.
• Partner with business heads and HRBPs to identify hiring needs and workforce planning.
• Manage vendor relationships and negotiate contracts with recruitment agencies.

3. Employer Branding & Talent Pipeline Development:

• Drive employer branding initiatives to attract top talent.
• Build a strong talent pipeline for future hiring needs.
• Engage in campus hiring and lateral hiring strategies.

4. Recruitment Analytics & Compliance:

• Track recruitment metrics (TAT, cost-per-hire, quality-of-hire, etc.) for continuous improvement.
• Ensure compliance with labor laws and company policies in hiring practices.
• Implement and manage Applicant Tracking Systems (ATS) for seamless recruitment.

Key Requirements:

·         10+ years of experience in Non-IT hiring, preferably in Retail, FMCG, Apparel, Luxury, or QSR sectors.

·         Proven expertise in bulk hiring, corporate hiring, and leadership hiring.

·         Strong experience in headhunting, passive talent search, and market mapping.

·         Excellent communication, negotiation, and stakeholder management skills.

·         Hands-on experience with ATS, LinkedIn Talent Solutions, and recruitment tools.

·         Ability to thrive in a fast-paced, high-growth retail environment.

mail updated resume with current ctc and notice period-

email: jobs[at}glansolutions[dot]com

website: www.glansolutions.com

Responsibilities:

• As a designer on our team, you'll be responsible for delivering design and innovation across the team to help bring best-in-class digital experiences to life that empower partner brands, warehouse managers, and fellow employees.
• Run tight sprints and control the design planning for your projects, you'll drive team motivation to achieve individual and company goals.
• Deep empathy for the user and a desire to learn as much as possible about customers
• Find new ways of improving user experience by collaborating with others
• Model Design values in Design Teams & encourage others to be opinionated
• Develop the process/approach for tackling a design problem using known methods; anticipate problems; facilitate skills to engage cross-functional teams
• Use an understanding of impact and success metrics to focus and reprioritize their own and the team's efforts

Requirements:

• 5+ years' experience designing compelling user experiences
• Experience working in an agile/scrum environment and working collaboratively with product managers and developers, from concept to implementation
• Systems thinking; ability to step back and see a project's larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow
• Ability to lead and deliver projects end to end while effectively managing the stakeholder requirements.
• Ability to explore ideas, persuade others, and build consensus on fast-moving projects with varying degrees of ambiguity
• Have a keen understanding of the technological, business, and user opportunities and constraints
• Ability to distill and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges
• Experience working in Ecommerce setup is a plus.
• Proficiency in working with design and prototyping tools like Figma, Miro, etc.
• Students from Bachelor's/Master's Degree courses in Design, Human-Computer Interaction (HCI) Human Factors International (HFI), or related fields of study can apply

Digital Marketing is a lot more than what it is usually portrayed as and we delve into “the lot more”for SMBs. we have grown well and what started as a small personal project a year ago has now grown into a family of 45+ clients and 8 smart people- all within a year! And guess what, we never spent a single penny on advertising! It was all referral and so you can imagine the quality of work that we have been doing.

Now, if you are someone who can fit in such a high performing environment, do read the job description very thoroughly and then apply!

Responsibilities

Be the primary point of contact for the clients.

Assist in creating a digital strategy for the clients. These are SMEs, hard on cash but high on hope so we have to be extra wise with what we suggest!

Get things done from the CG team. You see, since you will interact with the client, you will know what they want and you alone will have to make sure that the work gets done!

Advocate for the client to ensure that we’re not just checking off boxes in a task manager, but instead moving them forward and reaching their objectives (we call this Remarkable ROI)

Note: You’re not responsible to bring in new clients (this is not a sales position). You are responsible to keep and grow your clients with Remarkable Client Experiences, Remarkable Excellence, and Remarkable ROI and if that gets us Referrals- well nothing better than that!

Note: Our digital marketing projects include both “traditional” digital marketing such as SEO and Email Marketing/Whatsapp Marketing/Affiliate Marketing as well as web design & development projects. For this position though, we will stick to SEO/SMO/PPC

What we are looking for

Digital marketing experience (and most importantly, the ability to learn & grow, stay on top of current trends, and focus on results). Followed by…

Strong project management skills (aka, the ability to efficiently and effectively get things done yourself and through other people). Followed by….

Ability to provide remarkable client experiences.

Who we are not looking for

You’re busy, we’re busy. If you don’t meet these requirements, please focus on the other fish in

the sea. These are indeed requirements

Minimum of 1.5 years as a hands-on digital marketing professional

Minimum of 1 year as someone who has been interacting with the clients. If you have worked

in B2B, it would be great!

Digital Marketing & Web Design Project experience

A focus on the details (really… pay close attention to the details if you’d like to get an interview

for this position)

If You’re a Good Fit, You Probably

Thrive in a small and growing team (<10 people on our way to 20)

Do some sort of digital marketing (or learning) in your spare time… it’s not just a day-job for

you

Know how to work on Google Analytics, Tag Manager, Google Ads, Facebook Business

Manager, Instagram Marketing, Email Marketing Tools, Canva (just a little bit), WordPress,

Wix, and anything else that is relevant to digital marketing

Feel at home with spreadsheets and task management tools

Are comfortable with IM tools, email, video calls, and the phone but believe in the power of

minimising interactions.

BTW: when applying, use the passcode “WTH

• Bachelor’s degree in Computer Science, Software Engineering, or a related discipline
• 4+ years experience working in an IT environment
• 4+ years of Object-oriented design, functional programming
• Node JS API Development (Firebase API development is a plus)
• Angular or VUE or React JS Front end Development (VUE Js Experience is a plus)
• HTML / CSS responsive development
• Experience using any database
• Experience developing in an Agile / SCRUM Environment
• Experience developing mission-critical applications
• Strong business and technical acumen
• Excellent verbal and written communication skill

1. Prospecting for new clients/ lead generation

2. Direct communication with customers via e‐mail and telephone to promote Bit plane and its product range

3. Execute marketing plan/marketing campaigns (e.g. targeted e‐shot, mail shot)

4. Follow up and qualify contacts from web registrations, promotions, events and other marketing and sales activities

5. Preparation and presentation of results from campaigns

6. Organizing visits for Bit plane Regional Sales Engineers when required

7. Recording of all sales activities in the CRM

8. Market research feedback

9. Any other duties as may be reasonably requested from time to time by your Line Manager