Client Servicing
A leading Digital Marketing organization in Hyderabad
Client Servicing
at A leading Digital Marketing organization in Hyderabad
Agency job
via Sapwood Ventures
1 - 4 yrs
₹3L - ₹4L / yr
Hyderabad
Skills
Client Servicing
Customer Success
Digital Marketing
Responsible for managing a portfolio of Clients
Manage client relationship to ensure client delight
Educate the client on the workflow and processes and manage client expectations
Interact and lead production team to ensure effective execution of project deliverables
Allocate proper briefs to team members, lead & guide the team for effective planning &
execution.
To monitor and ensure team performance by developing and propagating client service
focused KPIs / Success Metrics across the team and ensure that it is consistently achieved
To be responsible for client retention and growth by adhering to the quality and timelines of
annual maintenance contracts
To support management in developing, benchmarking and deploying client service
strategies focused towards client retention and delight
To handle everyday coordination with clients, and service them timely with the help of
delivery team
Researching on the brand to get information on brand essence, competition, past consumer
connects programs etc.
To ensure immediate response to client issues as per severity and priority
Work on building proposals, service agreements for new client acquisition
Manage client relationship to ensure client delight
Educate the client on the workflow and processes and manage client expectations
Interact and lead production team to ensure effective execution of project deliverables
Allocate proper briefs to team members, lead & guide the team for effective planning &
execution.
To monitor and ensure team performance by developing and propagating client service
focused KPIs / Success Metrics across the team and ensure that it is consistently achieved
To be responsible for client retention and growth by adhering to the quality and timelines of
annual maintenance contracts
To support management in developing, benchmarking and deploying client service
strategies focused towards client retention and delight
To handle everyday coordination with clients, and service them timely with the help of
delivery team
Researching on the brand to get information on brand essence, competition, past consumer
connects programs etc.
To ensure immediate response to client issues as per severity and priority
Work on building proposals, service agreements for new client acquisition
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort