Client Servicing

Note : Apply only if applicants are open to work on-site in Bangalore.

Autonomize AI is on a mission to help organizations make sense of the world's data. We help healthcare organizations harness the full potential of data to impact human health outcomes. Unstructured dark data contains nuggets of information that when paired with human context will unlock some of the most impactful insights for most organizations, and it’s our goal to make that process effortless and accessible. 

We are an ambitious team committed to human-machine collaboration. Our founders are serial entrepreneurs passionate about data and AI and have started and scaled several companies to successful exits. We are a global, remote company with expertise in building amazing data products, captivating human experiences, disrupting industries, being ridiculously funny, and of course scaling AI.

📍 Location: Bangalore (On-site)

💼 Employment Type: Full-Time

About Autonomize AI:

At Autonomize, we're on a mission to help healthcare organizations unlock the potential of dark data to significantly impact human health outcomes. We strive to make the process of deriving insights from unstructured data effortless and accessible. Join our ambitious team and help create AI solutions that make a real difference.

What you’ll do in this role:

• Design, develop, and maintain high-quality demo solutions on the DemoHub platform, enabling Solution Consultants to clearly demonstrate product value to customers.
• Build scalable and reusable tools, utilities, and accelerators that automate demo setup, configuration, and ongoing maintenance across DemoHub environments.
• Take ownership of assigned demos and features end to end—from design and development through testing, documentation, and release—ensuring stability, usability, and reliability.
• Partner closely with Product Owners, Solution Consulting, and Engineering teams to convert business and technical requirements into compelling demo experiences and PoC/PoV solutions.
• Follow and promote engineering best practices, including code reviews, testing strategies, performance optimization, and secure development standards.
• Guide and mentor junior engineers and demo builders, encouraging knowledge sharing and consistent quality across all demos.
• Explore and adopt new ServiceNow capabilities, continuously improving demo quality, delivery efficiency, and the overall maturity of the DemoHub platform.

Qualifications

To succeed in this role, you should have:

• 5+ years of hands-on experience with ServiceNow administration, development, and scripting.
• Strong expertise in both client-side and server-side scripting, including experience with third-party integrations.
• Practical experience working with Flow Designer, Service Portal, Performance Analytics, UI Builder, Virtual Agent, Now Assist, and Agentic Workflows.
• A solid development background in JavaScript with the ability to build PoC/PoV solutions that clearly highlight business value. And a strong exposure to working with MySQL databases.
• Strong communication and documentation skills, with the ability to articulate ideas clearly to both technical and non-technical stakeholders.
• The ability to prioritize effectively and focus on high-impact work while collaborating closely with Solution Consulting, OPM, Engineering, and Product Management.
• A proactive approach to building reusable tools, utilities, and accelerators that improve demo creation and delivery.
• A strong learning mindset, adaptability, and a collaborative, team-first attitude.
• Proven experience delivering high-quality outcomes in fast-paced, evolving environments.
• A genuine interest in research, experimentation, and continuous improvement.

We are looking for a React Native developer interested in building high-performance mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities
• Build pixel-perfect, buttery-smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.

• Firm grasp of the JavaScript and TypeScript language and its nuances, including ES6+ syntax
• Knowledge of functional and object-oriented programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like Android Studio, IntelliJ   
• We are only considering Pune-based candidates who can start immediately / within 30 days

Are you a high-performing, collaborative, results oriented and technologically savvy person who is keen on sales in the digital industry? Then this highly visible role is for you!

Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.

As the Java Developer, you will be responsible for developing cutting edge health-tech applications that include high scale transaction processing, intelligent bot based programs and data analytics.

What you will do:

• Building components for the company's advanced health tech platform using Java, Solr, SpringBoot, DialogFlow
• Communicating effectively in a cross-functional product development team and present ideas and solutions effectively
• Participating in technical planning and requirements gathering phases including design, code, test, troubleshoot, and document engineering software applications
• Developing the Code as per the requirements
• Working with product team and constructing the tech roadmap
• Designing, building and scaling the company's backend microservices
• Maintaining code integrity and organization
• Applying all quality requirements to make the code production ready
• Developing and deploying new features to facilitate related procedures and tools if necessary
• Developing documentation related to technical aspects and to facilitate current support, development, upgrades, or migrations
• Designing and building efficient, reusable, and reliable Java code
• Pro actively catching and fixing bugs, and providing support for the back end services
• Managing servers and infrastructure by keeping the lights on and refining the deployment architecture

What you need to have:

Responsibilities:

• Building and developing web application using Angular 2+, Node Js and Mongo DB
• Maintenance and support of existing application
• Problem solving, debugging and analytical skills
• Monitoring and deploying application on Microsoft Azure

Technical / Functional Skills:

• 2+ years of hands-on experience in Angular 2+, Node Js, Mongo DB and Microsoft Azure

• Strong experience in performance tuning of complex Mongo DB queries
• Good understanding of Typescript, JavaScript (ES6), CSS, HTML
• Experience in the contact center industry preferred
• Experience in using Git/Bitbucket or any version control tools
• Graduate in IT, Computer Science or similar relevant field preferred

Attitudinal skills:

• Must be able to work without much assistance
• Great communication and interpersonal skills
• Analytical and process-oriented mindset

• Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager and advance level troubleshooting to make project cut-overs successful.
• Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
• Works with the customer on recurring alarms that trigger in the PBX and provides plan of action to isolate the defect in PBX/Network - Problem Management
• Session Manager/System Manager (SIP server) administration and routing configuration
• Session Border Controller administration and configuration
• Session Border Controller to Session Manager Routing configuration
• Works with the onsite system technician as required during test and turn-up of phones, application servers, and adjuncts
• Works with Service Provider for circuit turn-up activities and other issues associated with the maintenance activity
• Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
• SIP Link restoration and troubleshooting that require set up and analysis of SIP traces
• Troubleshooting Call flow Routing and Adaptation between SIP Server and Session Border Controller
• Troubleshooting Voice quality issues (Static, Jitter, Robotic voice, Latency) over WAN using Sniffer and Network traces

• Mandatory 5+ years hands-on experience on core Javascript, NodeJs and REST services.
• Familiarity with typescript, advanced javascript ecosystem and MVC architecture.
• Highly experienced in RDBMS (MySQL/Postgres).
• Experience with Tools like Hadoop, GraphQL etc.
• Oriented towards automating and scalable solution approaches.
• Strong technical development experience on effectively writing code, code reviews, best practices code refactoring.
• Experience with various source control tools like GIT, Jenkins CI/CD and Maven.
• Strong experience with containers and container management platforms (Dockers, Kubernetes, etc.).
• Experience working in software development with one or more of the following programming languages; Java, C/C++, C#, Python, JavaScript, and/or Go.
• Experience in Agile development lifecycle methodology.
• Proven problem solving and analytical skills.