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Client Servicing
A leading Digital Marketing organization in Hyderabad
A leading Digital Marketing organization in Hyderabad's logo

Client Servicing

at A leading Digital Marketing organization in Hyderabad

Agency job
1 - 4 yrs
₹3L - ₹4L / yr
Hyderabad
Skills
Client Servicing
Customer Success
Digital Marketing
Responsible for managing a portfolio of Clients

Manage client relationship to ensure client delight

Educate the client on the workflow and processes and manage client expectations

Interact and lead production team to ensure effective execution of project deliverables

Allocate proper briefs to team members, lead & guide the team for effective planning &
execution.

To monitor and ensure team performance by developing and propagating client service
focused KPIs / Success Metrics across the team and ensure that it is consistently achieved

To be responsible for client retention and growth by adhering to the quality and timelines of
annual maintenance contracts

To support management in developing, benchmarking and deploying client service
strategies focused towards client retention and delight

To handle everyday coordination with clients, and service them timely with the help of
delivery team

Researching on the brand to get information on brand essence, competition, past consumer
connects programs etc.

To ensure immediate response to client issues as per severity and priority

Work on building proposals, service agreements for new client acquisition
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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