Client Servicing

About the Company:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.

About the Role:

MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company.

Key Responsibilities:

• Respond to customer queries via calls, emails, and support tickets.
• Assist in resolving issues related to panel access, call reports, and login problems.
• Update ticket statuses and maintain accurate customer records using Zoho Desk.
• Collaborate with the support team to escalate complex issues to relevant departments.
• Assist in creating and maintaining FAQs and troubleshooting documentation.

Requirements:

• Good communication skills in English(spoken and written).
• Basic computer proficiency and willingness to learn support tools and CRM systems.
• Strong interest in SaaS, tech support, or customer-facing roles.
• Availability for a full-time (Monday to Saturday, rotational shifts).

What You’ll Gain:

• Practical exposure to customer success and support operations in a SaaS environment.
• Opportunity to work with experienced professionals and learn industry best practices

About position: We seek a Content Writer to join our editorial team. As a part of our team, a content writer will be working towards enhancing our website and often be in charge of conducting subject research and developing style manuals for our needs and requirements that helps drive conversions based on the organization’s goals.

Work Hours: Full Time (10:00 AM to 06:00 PM IST).

Experience required:  0-1 years experience required.

Responsibilities:

• Prepare well-structured drafts using Content Management Systems for cut-off, placement, and course of universities.
• Ensure all-around consistency (style, fonts, and images). Update website content as needed and conduct research on any given topic when required.
• Curate content with reference to punctuation, sentence formation, grammar, and content research. 
• Write and research about different colleges and universities.
• Share daily updates with the team leader and complete the targets on time.
• Proofread, edit, and curate content of colleges and universities, etc.           

Requirements:

• A bachelor's degree in journalism, communication, marketing or a related field.
• A portfolio of published or unpublished work that demonstrates your writing abilities and style.
• Proficiency in English grammar, spelling and punctuation.
• Familiarity with SEO principles and best practices.
• Knowledge of content management systems and tools, such as WordPress, Google Docs, etc.
• Ability to research and verify information from credible sources.
• Creativity and originality in generating ideas and content.
• Attention to detail and quality assurance.
• Adaptability and flexibility in working on different projects and topics

  Job Description:

We are looking to recruit engineers with zeal to learn cloud solutions using Amazon Web Services (AWS). We\'ll prefer an engineer who is passionate about AWS Cloud technology, passionate about helping customers succeed, passionate about quality and truly enjoys what they do. The qualified candidate for AWS Cloud Engineer position is someone who has a can-do attitude and is an innovative thinker.

• Be a hands on with responsibilities for the installation, configuration, and ongoing management of Linux based solutions on AWS for our clients.
• Responsible for creating and managing Autoscaling EC2 instances using VPCs, Elastic Load Balancers, and other services across multiple availability zones to build resilient, scalable and failsafe cloud solutions.
• Familiarity with other AWS services such as CloudFront, ALB, EC2, RDS, Route 53 etc. desirable.
• Working Knowledge of RDS, Dynamo DB, Guard Duty, WAF, Multi tier architecture.
• Proficient in working on Git, CI CD Pipelined, AWS Devops, Git, Bit Bucket, Ansible.
• Proficient in working on Docker Engine, Containers, Kubernetes .
• Expertise in Migration workload to AWS from different cloud providers
• Should be versatile in problem solving and resolve complex issues ranging from OS and application faults to creatively improving solution design
• Should be ready to work in rotation on a 24x7 schedule, and be available on call at other times due to the critical nature of the role
• Fault finding, analysis and of logging information for reporting of performance exceptions
• Deployment, automation, management, and maintenance of AWS cloud-based production system.
• Ensuring availability, performance, security, and scalability of AWS production systems.
• Management of creation, release, and configuration of production systems.
• Evaluation of new technology alternatives and vendor products.
• System troubleshooting and problem resolution across various application domains and platforms.
• Pre-production acceptance testing for quality assurance.
• Provision of critical system security by leveraging best practices and prolific cloud security solutions.
• Providing recommendations for architecture and process improvements.
• Definition and deployment of systems for metrics, logging, and monitoring on AWS platform.
• Designing, maintenance and management of tools for automation of different operational processes.

Desired Candidate Profile

o    Customer oriented personality with good communication skills, who is able to articulate and communicate very effectively verbally as well as in written communications.

o    Be a team player that collaborates and shares experience and expertise with the rest of the team.

o    Understands database system such as MSSQL, Mongo DB, MySQL, MariaDB, Dynamo DB, RDS.

o    Understands Web Servers such as Apache, Ningx.

o    Must be RHEL certified.

o    In depth knowledge of Linux Commands and Services.

o    Efficiency enough to manage all internet applications inclusive FTP, SFTP, Ningx Apache, MySQL, PHP.

o    Good communication skill.

o    Atleast 3-7 Years of experience in AWS and Devops.

  Company Profile:

i2k2 Networks is a trusted name in the IT cloud hosting services industry. We help enterprises with cloud migration, cost optimization, support, and fully managed services which helps them to move faster and scale with lower IT costs. i2k2 Networks offers a complete range of cutting-edge solution that drives the Internet-powered business modules. We excel in:

  - Managed IT Services

  - Dedicated Web Servers Hosting

  - Cloud Solutions

  - Email Solutions

  - Enterprise Services

  - Round the clock Technical Support

   https://www.i2k2.com/">https://www.i2k2.com/

   Regards

   Nidhi Kohli

   i2k2 Networks Pvt Ltd.

   AM - Talent Acquisition

Your Impact:

•                 Interact clearly with clients and the on-shore and off-shore project teams

•                 Regular involvement in thought leadership Best Practices development

•                 Facilitate end to end project design & development while working closely with global client

Your Skills & Experience:

•                 4 to 14 years of development experience in SFDC

•                 Excellent hands-on experience in Salesforce application development including VF, Apex Triggers, Asynchronous Apex

•                 Deep knowledge of Lightning framework

•                 Expertise in Business Requirement gathering, Analysis & conceptualizing high-level architectural framework & design

•                 Experience working with Sales or Service cloud, Community Cloud, Marketing Cloud

•                 Conceptualize end to end integration projects & knowledge of authentication mechanism

•                 Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration

•                 Working knowledge on continuous integration, working with repositories (e.g. Git)

•                 Should have experience to design the data flow and work with any ETL or dataloader

•                 Excellent experience in designing and architecting large scale applications

•                 Thorough understanding of Solution architecting & Estimation process

•                 Excellent consulting skills, oral and written communication, presentation, and analytical skills 

Set Yourself Apart With:

•                 Salesforce Certifications

•                 Knowledge of Heroku, Angular.js and Salesforce Einstein, Salesforce CPQ, CloudCraze B2B

•                 Incident and problem management skills

•                 Ability to provide necessary coaching to bring juniors up to speed on the technology

•                 Exceptional written skill for solution documentation creation for both technical and non-technical material

•                 Background in force.com platform and deployment experience in an outsourced service environment

•                 Articulation skills & Good team player

•                 Self-starter and self-learner with keen interest to grow

•                 Process orientation and the ability to define and setup processes

•                 Mentoring team members

Benefits of Working Here:

•                 Gender Neutral Policy

•                 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)

•                 Generous parental leave and new parent transition program

•                 Flexible work arrangements

•                 Employee Assistance Programs to help you in wellness and well being  

Job Description:

MySQL - DBA L3 Support

• 7 -10  years of experience in MySQL, handled multiple versions & flavors of MySQL servers both for standalone & enterprise version, Data center and VM/Cloud setup.
• Strong database Configuration and troubleshooting / problem solving skills.
• Strong knowledge of database backup and recovery concepts and practices.
• Enabling disabling scheduled Jobs on MySQL Server
• Work with Dev and DevOps engineers to ensure that all needed data is gathered and provided to them for any performance issues
• Experience in managing both on-prem DB as well as VM / cloud based DBs
• Maintenance of backups (perform backups, monitor backup, report obsolete backups)
• Maintenance of user access (creating user accounts, dropping user accounts, granting privileges)
• Maintenance of log and trace files (remove, initialize, archive them)
• Knowledge on SQL scripts
• Managing Database administration includes Daily health checks, Database tuning, Query optimization & Backup & Replication
• Experience in alert configurations using existing alerting tools or scripts

Dear All,

On behalf of one of our clients, we are hiring ambitious Sales & Marketing Executives

Job Description
As the sales and marketing executive you will be involved in developing marketing strategies, implementing marketing plans, developing sales strategies, maintaining customer relations, and creating sales reports.
Research and recommend prospects for new business opportunities. Research and analyze sales options. Build and maintain relationships with clients and prospects. Working with the sales team to develop targeted sales strategies. Answering client queries about product specifications and uses. Maintaining client relations. Collect and analyze information and prepare data and sales reports. Build and maintain professional networks

Requirements
1. MBA in Marketing, Business, or a related field.
2.Proven work experience as a Sales and Marketing Executive.
3.High-level communication and networking skills.
4.A passion for sales.
5.Understanding of commercial trends and marketing strategies.
6.Ability to negotiate and understanding of marketing skills
7.Self-motivated and goal-oriented, desire to deliver results
8.Ability to create and deliver presentations
9.Fast learner and a quick thinker