Marketing Manager

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

QA Automation Engineer (Appium – Mobile Automation)

Location: Gurugram

Job Type: Full-time

Experience: 4+ Years

Work Mode: Onsite

About Us:

We deliver high-quality QA and software testing solutions for startups and enterprises alike.

Our focus is simple—build reliable, scalable, and flawless software through strong testing practices. Innovation, quality, and collaboration are at the heart of everything we do.

About the Role:

We are looking for a QA Automation Engineer with strong expertise in Appium to join our growing QA team. In this role, you will be responsible for ensuring the quality of mobile applications by building and maintaining robust automation frameworks for Android and iOS

platforms.

If mobile automation excites you and you enjoy working in a fast-paced, collaborative environment, we’d love to connect.

Key Responsibilities:

● Design, develop, and maintain automated test scripts for mobile applications using Appium

● Perform automation testing for Android and iOS applications

● Build and enhance reusable and scalable mobile automation frameworks

● Execute functional, regression, and integration testing

● Collaborate with developers, product owners, and QA teams to understand requirements

● Analyze test results, log defects, and work closely with teams to resolve issues

● Integrate mobile automation tests with CI/CD pipelines (e.g., Jenkins)

● Support manual testing when required

● Maintain test documentation, reports, and execution results Required Qualifications

● Bachelor’s degree in Computer Science, Engineering, or a related field

● 4+ years of experience in QA automation, with strong hands-on Appium experience

● Experience with Java (preferred) or JavaScript

● Strong understanding of mobile automation concepts and Appium architecture

● Experience with test frameworks like TestNG or JUnit

● Familiarity with tools such as Maven, Git, Jenkins, and Postman

● Knowledge of API testing and RESTful services

Preferred Skills (Nice to Have):

● Experience with BDD tools like Cucumber

● Exposure to real-device testing, emulators, and cloud device platforms

● Knowledge of mobile CI/CD pipelines

● Familiarity with Android Studio, Xcode, and mobile debugging tools

Key Responsibilities:

• Develop and maintain scalable and performant full-stack web applications
• Collaborate with UI/UX designers and backend teams to implement responsive, user-friendly interfaces
• Write unit tests using Jest and ensure code quality and reliability
• Develop RESTful APIs using Node.js and NestJS framework
• Utilize Docker Compose for local development and deployment
• Manage and optimize MySQL databases, including views, stored procedures, and performance tuning
• Implement access control mechanisms using identity providers like Okta or Auth0
• Document APIs using tools like SwaggerUI and Postman
• Participate in sprint planning, code reviews, and team stand-ups via JIRA and Confluence
• Use Git for version control and manage merge requests and branches effectively
• Integrate application loggers for monitoring and diagnostics

Must-Have Skills:

• Proficiency in HTML, CSS, SASS/SCSS
• Strong hands-on experience with Angular 18 or higher
• Familiarity with Angular Material or similar UI component libraries
• Experience with Node.js and NestJS 10+
• Working knowledge of Docker Compose
• Strong SQL skills and experience with MySQL
• Understanding of authentication and authorization best practices with Okta, Auth0, etc.
• Comfort using Postman, SwaggerUI, Git, and logging tools
• Familiarity with agile development processes and using JIRA and Confluence

Nice to Have:

• Experience with form builders like Formsite or FormSort
• Knowledge of data encryption best practices
• Prior experience in the public health or POSIT (Public Health Informatics) domain

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
• 3–6 years of experience in full-stack development
• Strong communication skills and the ability to work independently in a remote team environment

Availability to work UK shift hours to ensure overlap with the US-based client

Designation: TM Sales                                                          

Location:    Tamil Nadu

Qualification: BE/MSC/BSC

Experience: 7 + Years

Key job responsibilities:

1. New Client/Customer acquisition

2. Dealer Appointment

3. Servicing Existing Clients-Monthly Report, Business Review, Attending Service Calls

4. Sales Planning and Billing

5. Presentation to Clients, Training Juniors and Clients

6. Offer preparation.

7. Market Intelligence and Competitor Activity.

8. New Technology presentation to Key Clients.

Skill/Knowledge Required:

Technical skills to handle water treatment chemical applications.

Job Responsibilities:

• Must have knowledge of at least one PHP framework out of Laravel and Cakephp.
• Must have basic knowledge of HTML, CSS, JavaScript and jQuery.
• Good knowledge of Object-Oriented Concepts & a strong passion for Software Development.
• Strong Interaction and Design Sense
• Familiarity with LAMP stack (Apache, MySQL and phpMyAdmin)
• Comfortable with SQL and/or Script Programming.
• Experience in Designing & Developing Database in MySQL is a MUST.

Required Skills:

• Knowledge and/or willingness to learn, highly motivated.
• Fully comfortable working in English, both in written and spoken language.

3.6 Years in Java experience mandatory.

Looking for immediate joiners

Role Description

This is a full-time on-site role for a Java Software Engineer located in Pune. As a Java Software Engineer, you will be responsible for software development, microservices, programming, Spring Framework, and Java. Your day-to-day tasks will include designing and implementing software solutions, debugging and testing code, developing and maintaining technical documentation, and collaborating with cross-functional teams to deliver high-quality solutions.

Qualifications

• Proficiency in Software Development and Programming
• Experience with Microservices Architecture and Spring Framework
• Expertise in Java programming language
• Excellent problem-solving skills and attention to detail
• Bachelor's or Master’s degree in Computer Science, Computer Engineering, or a related field
• Experience in agile development methodologies is a plus
• Experience with cloud technologies such as AWS or Azure is a plus

Job Responsibilities

Primary:

• Responsible for security road map for EPDM application
• Train the CI-CD team on the required technologies security adoptation
• Lead the upskill program within the team
• Support Application architect with right inputs on security processes and tools
• Help setup DevSecOps for EPDM.
• Find Security vulnerability in development process and sealed secretes
• Support in defining the Three-tier architecture.

Secondary:

• Coordination with different IT stakeholders as and when needed
• Suggestion and Implementation of further tool chains towards DevOps and GitOps
• Responsible to train the peer colleagues

Skills:

Mandatory skill:

• Expert knowledge of container solutions. Must have >3 years of experience working with networking & debugging within Docker and Kubernetes.
• Hands-on experience with Kubernetes workload deployments using Kustomize & Helm.
• Good understanding of Bitnami, Hashicorp and other secrete management tools
• SAST/DAST integration in CI/CD pipeline - design, implementation Expert knowledge of Source Control Systems, build & integration tools (e.g., GIT, Jenkins & Maven).
• Hands-on experience with designing the CI/CD architecture & building pipelines (on On-prem, Cloud & Hybrid infrastructure services).
• Experience with Security log management tools (e.g. Splunk ELK/EFK stack, Azure monitor or similar).
• Experience with monitoring tools like Prometheus-Grafana & Dynatrace.
• Experience with Infrastructure as a Service / Cloud computing (preferably Azure).
• Expert in writing automation scripts in Yaml, Unix shell, linux shell.
• Pulumi would be added advantage.

• 3-6 years of experience as a full-stack developer, with solid understanding of JavaScript, HTML, CSS, NodeJS.
• Ability to write pure JavaScript code without relying on third-party libraries.
• Proficiency in browser rendering behavior, memory management, and performance.
• Exposure to build & process tools like Grunt, Gulp, WebPack, Node, NPM.
• Familiarity with push notifications, REST APIs and cloud messaging.
• Experience with Bootstrap, Electron, React, Angular is a plus.
• Knowledge of VoIP(Voice Over IP), WebRTC is a plus.
• Preferred to have experience working with AWS components (EC2, S3, SNS, CDN, Lambda).
• Working knowledge of Git and proficiency with at least one build server(Jenkins/Travis/CircleCI).

• Working with the product team to develop new features focused on improving the user experience
• Improving existing features and working on streamlining client implementations through improved tools
• Improving our technical architecture and building out a continuous integration pipeline
• Modernizing our front-end in new frameworks
• Everything else - our team is small and you'll likely be involved in almost every tech-related thing going on
  
  

Requirements

• 1+ years of experience building consumer-facing web apps
• You are interested in the full-stack opportunity and love building a feature from start to finish
• Self-starter with a deep interest in tech - we want someone who will come in with opinions, and shape our engineering practices and decisions for the better
• An eye for design - you'll have an important role in making the product look great
• Believe in our mission and love the idea of working in education to help students succeed
  
  

Technologies you'll work with:

• NodeJS, http://sails.js/">Sails.JS
• http://react.js/">React.js, Redux, Redux-Saga
• Kubernetes, Postgres, ElasticSearch, Redis, RabbitMQ
• Whatever else you decide - we're constantly re-evaluating our stack and tools
• Having prior experience with the technologies is a plus, but not mandatory for skilled candidates.

Benefits

• Remote Option - You can work from any location of your choice
• Reimbursement of Home Office Setup
• Competitive Salary
• Friendly atmosphere
• Flexible paid vacation policy