Associate Employer Branding

Simplilearn is hiring for Inside Sales Managers (Individual contributing role). If you are seeking a career in Business Development, so this is the perfect opportunity.

Location: Simplilearn, Hosapalya Main Rd, near Old, ITI Layout, Sector 7, HSR Layout, Bengaluru, Karnataka 560068

Shift: Day Shift

Mode of Interview: Face-to-face

Kindly go through the eligibility criteria before applying

Must have skills:

• Excellent communication (English).
• Graduation is mandatory.
• Minimum 3 months to 6 years of experience in Inside sales
• B2C Sales

Notice period preference: Immediate Joiner 

Candidates who are in Bangalore only can apply

Job Description:

• End-to-End B2C Sales.
• New Customer Acquisition.
• On-call sales of online certification programs by Simplilearn.
• Monthly targets and incentives, incentive capping at 700%.
• Maintaining data and reports on a daily basis.

About Us

Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.

We are seeking a dedicated and experienced Customer Success Manager - India to ensure exceptional service delivery to our clients. As the Customer Support Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities:

• Client Account Management: Serve as the primary point of contact for designated SaaS and enterprise client accounts, fostering strong relationships and ensuring client satisfaction through timely and effective communication.
• Intercom Management: Oversee the Intercom platform to respond to customer inquiries, provide technical support, and address product-related questions or concerns in a timely and professional manner.
• Issue Resolution: Work closely with internal teams and external product/service providers to resolve customer queries, troubleshoot technical issues, and ensure timely resolution to maintain high levels of customer satisfaction.
• Process Development: Develop and implement efficient and scalable processes for managing customer support inquiries, including ticket management, escalation procedures, and knowledge base documentation.
• Team Leadership: Eventually lead, mentor, and coach the customer support team members, providing guidance, feedback, and support to ensure high performance and continuous improvement.
• Training and Onboarding: Develop comprehensive training materials and onboarding processes for new customer support team members, facilitating their integration into the team and ensuring alignment with service standards.
• Performance Monitoring: Monitor key performance metrics such as revenue growth of existing business. Once there is a team, also to measure response times, resolution rates, and customer satisfaction scores, and take proactive measures to address any areas for improvement.

Skills & Qualification

• Open to both freshers and experienced candidates. We are looking for someone who is quick to learn, adaptable, and able to work with minimal supervision. Prior experience in customer service or fintech is a plus but not mandatory.
• Intercom Expertise: Proficiency in using Intercom or similar customer support platforms to manage and respond to customer inquiries efficiently.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex concepts in a clear and concise manner.
• Leadership Abilities: Strong leadership and team management skills, with the ability to inspire, and develop team members to achieve their full potential.
• Problem-Solving Skills: Strong problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving customer issues.
• Process Orientation: Experience in developing and implementing scalable processes and procedures to optimize customer support operations.
• Collaborative Nature: Ability to collaborate effectively with cross-functional teams, including product development, sales, and marketing, to address customer needs and drive customer success.
• Flexibility to support the UK market.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including your health insurance.
• Remote work flexibility with a supportive and collaborative team environment.
• Opportunities for career advancement and professional development.

Our Culture

At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

• Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
• Results: We're doers who overcome obstacles with a can-do attitude.
• Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join our team and lead our customer support efforts to deliver exceptional service and drive customer satisfaction. If you are a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Apply now to become our Customer Success Manager and play a key role in shaping the future of our customer support operations.

• Hands-on experience in Power Management System/ EMS Application in Refinery projects.
• Experience in ZENON SCADA (COPA DATA) upgrade projects.
• Minimum 5–6 years of ZENON SCADA experience.
• Availability for 3 months on-site effective from 1st Oct 2025
• Required Manpower – 2 Engineers

About us:

Corporater is a global software company that enables medium and large organizations worldwide to manage their business with integrated software solutions for governance, performance, risk, and compliance (GPRC) built on a single platform. Corporater provides the world's leading Business Management Platform which offers 'One View, One Platform' for a holistic and complete overview of business.

Our signature solutions include Integrated Risk Management, Enterprise Risk Management, Operational Risk Management, Business Continuity Management, Internal Audit Management, Operational Resilience, Regulatory and Organizational Compliance Management, Data Privacy Management, Project and Portfolio Management, Performance Management, Strategy Management, and others. All Corporater solutions can be used straight out of the box as point solutions, or in combination with other Corporater solutions to form a holistic GRC program.

Corporater solutions are used by top organizations in various industries and functions, including state and local government, energy, education, banking and finance, oil and gas, shipping, manufacturing, healthcare, communications, technology, logistics, food and agriculture, media, and non-profit.

About the Role:

As a GRC Implementation Consultant, you will be responsible for configuring, customizing, and deploying Corporater’s GRC solutions to help organizations manage risk, ensure regulatory compliance, and strengthen governance processes.

You’ll collaborate with business leaders, compliance teams, and IT stakeholders to understand their requirements and implement solutions that improve operational efficiency and regulatory adherence.

This is a client-facing role that involves working with global enterprises, requiring both technical expertise and strong consulting skills.

You will, from time to time, be required to travel overseas (Middle East /Europe) and must have a valid passport. We will accommodate any visas required.

Key Roles & Responsibilities:

Implementation & Solution Design

Ø  Lead requirements gathering workshops with clients to understand their governance, risk, and compliance needs.

Ø  Analyze business processes and regulatory requirements to design GRC workflows and automation strategies.

Ø  Configure Corporater’s Business Management Platform to support risk management, policy enforcement, internal audit, and regulatory compliance.

Ø  Develop custom workflows, dashboards, and business rules based on client requirements.

Ø  Ensure solutions are designed to scale and integrate seamlessly with enterprise IT ecosystems (e.g., ERP, IAM, ITSM, Data Analytics).

Ø  Provide technical leadership in aligning solution design with industry standards (e.g., ISO 27001, NIST, GDPR, SOX, PCI-DSS).

Technical Configuration & Customization:

Ø  Customize GRC modules and workflows to fit specific business use cases.

Ø  Implement role-based access controls (RBAC), risk assessments, and compliance tracking systems.

Ø  Design and configure risk heatmaps, KPI reports, and dashboards to provide actionable insights.

Ø  Develop data connectors and API integrations to enable seamless data exchange between Corporater’s platform and enterprise systems.

Ø  Optimize system performance, security, and usability through best practices in deployment.

Ø  Troubleshoot and resolve technical issues related to solution implementation and configuration.

 Client Engagement & Project Execution:

Ø  Act as a trusted advisor, providing GRC best practices and compliance strategies to clients.

Ø  Lead end-to-end solution deployments, from initial planning to post-go-live support.

Ø  Conduct UAT (User Acceptance Testing) sessions with business users and make necessary refinements.

Ø  Ensure clients maximize adoption of the platform by aligning solutions with their strategic goals.

Ø  Maintain detailed documentation of implementation steps, configurations, and best practices.

Training & Support:

Ø  Develop user guides, technical documentation, and knowledge base articles to support clients.

Ø  Conduct training sessions for end-users and administrators to ensure smooth adoption.

Ø  Provide post-implementation support to troubleshoot issues and fine-tune configurations.

Ø  Continuously improve implementation methodologies to enhance efficiency and client satisfaction.

Continuous Learning & Innovation:

Ø  Stay updated on emerging GRC regulations, risk management trends, and compliance best practices.

Ø  Contribute to internal knowledge-sharing by documenting best practices and lessons learned from projects.

Ø  Work closely with Corporater’s Product and Engineering teams to provide feedback for platform enhancements.

What You’ll Need to Succeed:

Ø  Bachelor’s degree in Engineering, Computer Science, or a related field.

Ø  3-5 years of experience implementing GRC solutions (e.g., Corporater,RSA Archer, MetricStream, ServiceNow GRC, OneTrust, or similar) for Implementation Consultant role.

Ø  7-10 years of experience implementing GRC solutions (e.g., Corporater, RSA Archer, MetricStream, ServiceNow GRC, OneTrust, or similar) for Sr.Implementation Consultant role.

Ø  Strong understanding of risk management & compliance frameworks (e.g., ISO 27001, NIST, SOX, GDPR, PCI-DSS).

Ø  Hands-on experience in workflow automation, business rules configuration, and role-based access control.

Ø  Technical expertise in API-based integrations, SQL databases, and reporting tools.

Ø  Excellent problem-solving, communication, and client-facing skills.

Ø  Ability to manage multiple projects and work in a fast-paced, dynamic environment.

Bonus Points if You Have:

Ø  Experience with cloud-based GRC solutions.

Ø  Familiarity with third-party risk management, IT risk, or internal audit frameworks.

Ø  Working knowledge of data analytics, AI-driven risk assessment, or regulatory compliance automation.

Thanks & Regards

Roles and responsibilities:

• Should be the single point of contact for all project related queries and concerns.
• Should ensure project delivery and quality at desired level.
• Adherence to the Process.
• Oversee daily activities of the team and provide direction and guidance as needed.
• Manage resources as per workload.
• Address delivery issues in a timely fashion.
• Ensure operational excellence by making team technically competent enough.
• Evaluate the performance of team members and determine training needs.

Desired candidate profile:

• Overall experience of 15 Yrs. to 20 Yrs.
• 5+ yrs. of experience on project management and project delivery.
• Should have proven experience on coding and managing teams using Java, J2ee, iOS, Android, AWS, Node JS, and Python.
• Adoption to the new technologies is desired.
• Understanding of firmware and protocols related to IOT, Bluetooth will be added advantage
• Required to be technical and hands on coding if needed.
• Candidates should be Process oriented and execute projects in Scrum/Agile methodologies.

• Serve as a technical expert for Workday (primarily) and other HR business systems. 

• Oversee and maintain business process configuration, inbound and outbound integrations, and security

• Create and maintain advanced reports and web services to enable data-driven decision making across the enterprise, with end-user visibility both inside and outside of Workday
  
  
• Utilize Azure DevOps to coordinate and prioritize development efforts with the global team
  
  
• Understand HR work processes, and utilize LEAN or other process improvement methodologies to make processes more efficient
  
  
• Participate in periodic strategic planning exercises with the HR Operations Team to understand priorities and align the work efforts of key projects and working teams
  
  
• Participate in Agile development of Workday (our HRIS), working closely with the HR Operations team to prioritize and implement process improvements
  
  
• Provide leadership to other team members and stakeholders

• At least three years’ recent experience in HRIS or HR Operations
• Workday experience required, with a strong emphasis on security, reporting, and business process configuration. Need expertise on  Advanced compensation, absence, talent / performance experience and Microsoft Excel.
• Experience in Workday EIB (Enterprise Interface Builder) is a huge plus.

• Strong project management skills and attention to detail

• Experience with Agile development principle and methods, specifically with scrum and sprint
• Ability to build and maintain credibility by knowing the business and aligning HR systems support to the priorities of the business.
• Demonstrated ability to influence leaders, establish and maintain collaborative partnerships and provide thought leadership.
• Bachelor’s degree required