Sales Engineer

Job Title: Tele Sales Representative

Job Description:

Position Overview:

As a Tele Sales Representative, you will play a crucial role in driving sales and revenue generation for our IT products and services. Your primary responsibility will be to engage potential customers over the phone, build strong relationships, understand their needs, and effectively communicate the value proposition of our offerings. This position requires excellent communication skills, persuasive abilities, and a strong desire to meet and exceed sales targets.

Key Responsibilities:

Outbound Calling: Initiate outbound calls to prospective customers from provided leads or databases.

Product Knowledge: Develop a deep understanding of our IT products and services to effectively articulate their features, advantages, and benefits to potential customers.

Lead Qualification: Qualify leads through strategic questioning to determine their level of interest, budget, timeline, and decision-making authority.

Sales Pitch: Deliver compelling sales pitches tailored to the specific needs and pain points of each prospect.

Relationship Building: Build and maintain strong relationships with prospects through active listening, empathy, and professionalism.

Objection Handling: Address any concerns or objections raised by prospects in a confident and persuasive manner to move them through the sales process.

Sales Conversion: Convert qualified leads into sales opportunities by effectively closing deals or scheduling appointments for further engagement.

Sales Tracking: Maintain accurate and up-to-date records of all sales activities, interactions, and outcomes in the CRM system.

Target Achievement: Meet or exceed monthly and quarterly sales targets set by the sales manager or team lead.

Continuous Learning: Stay updated on industry trends, product developments, and competitive landscape to enhance selling techniques and product knowledge.

Qualifications and Skills:

Proven Experience: Previous experience in tele sales, telemarketing, or customer service roles, preferably in the IT industry, is desirable.

Communication Skills: Excellent verbal communication skills with the ability to engage and persuade prospects effectively over the phone.

Listening Skills: Strong active listening skills to understand customer needs and tailor sales pitches accordingly.

Persistence: Resilience and persistence in overcoming objections and rejections to achieve sales goals.

Team Player: Ability to collaborate effectively with sales teams, managers, and other stakeholders to achieve collective sales objectives.

Adaptability: Willingness to adapt to changing sales strategies, product offerings, and market dynamics.

Organizational Skills: Good organizational skills with the ability to manage time effectively and prioritize tasks to maximize productivity.

Computer Literacy: Proficiency in using CRM software, Microsoft Office suite, and other sales-related tools and technologies.

Education:

A high school diploma or equivalent is required. Additional education or training in sales, marketing, or business administration is a plus.

Working Conditions:

This position primarily operates in an office environment. However, remote work options may be available based on company policies and requirements. Tele Sales Representatives may be required to work flexible hours to accommodate different time zones or specific sales campaigns.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be amended from time to time to support business needs.

Sales executives are responsible for selling a company’s products or services to potential customers. They are often regarded as the face of the company and the primary point of contact for clients.

A sales executive usually performs the following tasks:

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• Find new business opportunities and customers
• Contact potential customers to showcase company products or services
• Develop relationships with existing customers and keep in touch with them
• Negotiate prices and terms with customers
• Prepare sales contracts and keep track of sales activities
• Work with other team members to ensure customer satisfaction

• Builds business by identifying and selling prospects; maintaining relationships with clients.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Skill set required
• Contributes to team effort by accomplishing related results as needed.
• Presentation Skills
• Client Relationships
• Emphasizing Excellence
• Energy Level
• Negotiation
• Prospecting Skills
• Meeting Sales Goals
• Creativity
• Sales Planning
• Independence
• Motivation for Sales

Responsibilities:

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.