Sales Engineer

Job Description:

Responsibilities:

Assist in the development and implementation of marketing campaigns across various channels, including social media, email, and web.

Conduct market research and analyze trends to identify new marketing opportunities.

Help create engaging content for social media, blog posts, newsletters, and other marketing materials.

Support the marketing team in organizing and coordinating events, webinars, and promotional activities.

Monitor and report on the performance of marketing campaigns using analytics tools.

Assist in the maintenance of the company’s website and ensure content is up-to-date.

Collaborate with cross-functional teams to support marketing initiatives and ensure brand consistency.

Perform administrative tasks and support the marketing team as needed.

Qualifications:

Currently pursuing or recently completed a Bachelor’s degree in Marketing, Business, Communications, or a related field.

Strong written and verbal communication skills.

Familiarity with social media platforms and digital marketing tools.

Basic understanding of marketing principles and strategies.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Strong organizational skills and attention to detail.

Ability to work independently and as part of a team.

Eagerness to learn and adapt in a fast-paced environment.

Preferred Qualifications:

Experience with graphic design tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).

Knowledge of SEO and content optimization techniques.

Understanding of analytics tools like Google Analytics.

Prior internship experience in marketing or related field.

What We Offer:

Opportunity to gain hands-on experience in a dynamic and innovative environment.

Professional development and growth opportunities.

Mentorship and guidance from experienced marketing professionals.

Challenging opportunity to Improve and manage a complicated AWS Infrastructure built for ECG wearable, for live ecg streaming and monitoring Patients

 carrying out keyword research using software to optimise web content

• tracking metrics such as organic traffic, conversion rates and time spent on page using platforms such as Google Analytics

• monitoring and reporting on search trends and SEO performance

• Analysing websites and social media pages to make recommendations for improvement

• performing competitor analysis to identify content gaps and areas for improvement in website design

• staying up to date with new SEO, social media and digital marketing industry trends, tools and practices, which are constantly changing

• using Excel spreadsheets to compile reports

• implementing link-building strategies

• making suggestions for SEO-friendly content creation

• providing keyword insights and SEO advice for other teams within the organisation

• optimising webpages for mobile devices.

Job Type: Full-time

Salary: ₹10,000.00 - ₹15,000.00 per month

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

The candidate should be good in designing. He should have accurate knowledge about graphic designing. Latest technology is must. Communication skills should be good.

Job Responsibilities.

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances, or other issues.
• Manage the recruitment and selection process.
• Support current and future business needs through the development, engagement, motivation, and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.