This Social Media Executive is suited for someone with an entrepreneurial spirit and wants to get a first-hand experience in various things that happen in a new organization. A candidate that doesn’t mind about living any challenging experience by owning it to self.
Candidate will be given responsibilities of supporting (including but not limited to) social media strategy planning, online advertising, promotions, & Ad-Campaigns. He/she will monitor and create aggressive marketing on Instagram & Facebook and create engaging content for blogs, forums and other social networks like Facebook, Twitter, Instagram, LinkedIn, Quora, Pinterest, etc.
He/she will optimize our website, blogs and social media content for maximum reach and impact (e.g. SEO/SEM) by using keyword analysis and cost/benefit analysis. They will develop a content calendar on a weekly and monthly basis.
Our company’s culture is unique in that we truly live by our values of friends first, integrity and doing the right thing.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title: Customer Support Team Lead
📍 Location: Bangalore
💼 Employment Type: Full-time
🕒 Shift: [Day / Rotational]
👥 Team Size: 8–15 agents (approx.)
Job Summary
We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.
Key Roles & Responsibilities
A. Team Management & Performance
- Lead, coach, and manage a team of customer support executives
- Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
- Conduct regular 1:1s, performance reviews, and feedback sessions
- Prepare rosters and manage attendance to ensure adequate coverage
B. Operations & Service Delivery
- Ensure smooth handling of inbound/outbound calls, emails, and chats
- Act as the first point of escalation for customer issues
- Ensure adherence to processes, SOPs, and quality standards
- Identify gaps and drive process improvements
C. Quality, Training & Compliance
- Conduct call audits and quality checks
- Identify training needs and coordinate with training/QA teams
- Support onboarding and nesting of new joiners
- Ensure compliance with company policies and regulatory requirements
D. Reporting & Stakeholder Coordination
- Prepare and share daily/weekly MIS and performance reports
- Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
- Share insights, trends, and improvement opportunities with management
Qualifications & Skills
- Graduate in any discipline (Postgraduate preferred)
- 5–8 years of experience in customer support, with 2–3 years as Team Lead
- Strong understanding of contact center metrics and SLAs
- Excellent communication, people management, and problem-solving skills
- Proficiency in MS Excel and CRM tools
- Ability to work in a fast-paced, target-driven environment
Preferred Skills
- Experience in BPO / Customer Support / Healthcare support (if applicable)
- Exposure to multi-channel support (voice, email, chat)
Position Summary
We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.
Key Responsibilities
- Manage customer interactions via phone, email, or chat in a professional and timely manner.
- Resolve customer queries, issues, or complaints with accuracy and empathy.
- Maintain detailed records of customer interactions in the system.
- Collaborate with internal teams for escalations and resolution follow-ups.
- Uphold service quality standards and contribute to continuous improvement.
Qualifications & Requirements
- Education: 12th Pass, Diploma, Graduate, or Postgraduate
- Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply
Skills:
- Excellent verbal and written communication in English
- Strong interpersonal and problem-solving skills
- Basic computer proficiency (MS Office, typing skills)
- Ability to work in a fast-paced, team-oriented environment
- Willingness to work in rotational shifts (including night shifts)
Perks & Benefits
- Competitive salary with performance-based incentives
- Night shift allowances and cab facility
- One-time complimentary meal during shifts
- Opportunities for internal growth and role advancement
- Exposure to international client processes and professional development
-
Manage individual projects priorities, deadlines, and deliverables
-
Gather and process raw data at scale (including writing scripts, web scraping, calling/create
APIs, etc.) from the web / internet
-
Develop frameworks for automating and maintaining constant flow of data from multiple
sources
-
Identify, analysis, design, and implement internal process improvements
-
Design and implement tooling upgrades to increase stability and data quality
-
Help team to fix issues that occur in test and production environments
-
Automate software development processes, including build, deploy, and test
-
Manage and guide the team members
REQUIRED QUALIFICATIONS:
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We are seeking a highly motivated and detail-oriented Software Tester to join our growing team. The successful candidate will be responsible for ensuring the quality and reliability of our software products through meticulous testing and analysis. This role involves creating and executing test plans, identifying and documenting defects, and collaborating with developers to resolve issues. The specific responsibilities and required experience will vary depending on the level (Junior, Mid-Level, Senior, or Lead).
Responsibilities (Adjust based on the level):
- Test Planning and Execution:
- Develop and execute comprehensive test plans, test cases, and test scripts based on software requirements and specifications.
- Perform various types of testing, including functional, regression, integration, system, and performance testing.
- Utilize test management tools to organize and track testing activities.
- For Senior/Lead roles: Design test strategies, and provide mentorship to junior testers.
- Defect Management:
- Identify, document, and track software defects using bug tracking systems.
- Collaborate with developers to reproduce and resolve defects.
- Verify defect fixes and ensure they meet quality standards.
- Requirements Analysis:
- Review and analyze software requirements and specifications to ensure testability.
- Provide feedback on requirements and design documents.
- Collaboration and Communication:
- Work closely with developers, product managers, and other stakeholders to ensure quality throughout the software development lifecycle.
- Communicate testing progress and results effectively.
- For Senior/Lead roles: Lead meetings, and communicate with upper management.
- Automation (For Mid-Level, Senior, and Lead):
- Develop and maintain automated test scripts using testing frameworks (e.g., Selenium, JUnit, TestNG, Cypress, etc.).
- Implement and maintain continuous integration/continuous delivery (CI/CD) pipelines.
- Perform performance and load testing using appropriate tools
Android Development
Java
KotlinResponsibilities:
- Write high quality code & unit tests, builds, tests as per agreed timelines.
- Follows and promotes SDLC best practices: Coding standard, testing, code reviews, code comments etc.
- Keeps key stakeholders informed about progress and problems; avoids surprises.
- Organises and expresses ideas clearly and concisely.
- Exhibits excellent teamwork and helps achieve team goals.
Requirements:
- Exhibits strong problem solving skills.
- Strong grasp of computer science fundamentals and excellent problem solving skills.
- Good understanding of software engineering practices, Data Structures & Algorithms.
- Solid programming skills in Java/Kotlin.
- Good communication skills.
- Strong sense of ownership and accountability.
- Experience in Reactive programming, Asynchronous programming and Unit Testing will be an added advantage.
- 0-3 years of experience in product driven organisation.
- A Bachelors or Masters degree in engineering from a reputed institute (preferably IITs, NITs, or other top engineering institutes)
Technologies we're working with:
- MVP, JAVA and Kotlin, Realm, Firebase Real-time Database, RxJava, Kotlin, Coroutines, Dagger and Retrofit.
Docker
Amazon Web Services (AWS)- Proven experience in handling large infrastructure and distributed systems like Kafka, Yarn, Elastic Search, etc..
- Familiarity with Python-related technologies and frameworks like Django or Pyramid.
- Experience with Unix/Linux operating systems internals and administration (e.g. filesystems, inodes, system calls, etc) or networking (e.g. TCP/IP, routing, network topologies, and hardware, SDN, etc)
- Familiarity with at least one of the cloud computing infrastructures - GCP / Azure / AWS
- Familiarity with task queue frameworks like Celery or Pika is a plus.
- Source code management and Implementation of security best practices.
- Experienced in building monitoring/metrics & alerting tool (APM tool), a custom dashboard for each Application stack against the supported environment
- Good understanding & implementation experience using 12-factor App principles
- Awareness of Cloud Security concepts
- Awareness of Information Security concepts and Best Practices
Adobe IllustratorGraphic Designer Requirements:
Bachelor’s degree in graphic design or related field.
Experience as a graphic designer or in related field.
Demonstrable graphic design skills with a strong portfolio.
Proficiency with required desktop publishing tools, including Photoshop, InDesign and Illustrator.
A strong eye for visual composition.
Effective time management skills and the ability to meet deadlines.
Able to give and receive constructive criticism.
Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
Experience with computer-aided design.
Strong internet and computer
Roles And Responsibilities:
Planning concepts by studying relevant information and materials.
Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
Preparing finished art by operating necessary equipment and software.
Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
Contributing to team efforts by accomplishing tasks as needed.
Communicating with clients about layout and design.
Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop.
Reviewing final layouts and suggesting improvements when necessary.
Data Science
Python
R Programming
Machine Learning (ML)• Excellent understanding of machine learning techniques and algorithms, such as SVM, Decision Forests, k-NN, Naive Bayes etc.
• Experience in selecting features, building and optimizing classifiers using machine learning techniques.
• Prior experience with data visualization tools, such as D3.js, GGplot, etc..
• Good knowledge on statistics skills, such as distributions, statistical testing, regression, etc..
• Adequate presentation and communication skills to explain results and methodologies to non-technical stakeholders.
• Basic understanding of the banking industry is value add
Develop, process, cleanse and enhance data collection procedures from multiple data sources.
• Conduct & deliver experiments and proof of concepts to validate business ideas and potential value.
• Test, troubleshoot and enhance the developed models in a distributed environments to improve it's accuracy.
• Work closely with product teams to implement algorithms with Python and/or R.
• Design and implement scalable predictive models, classifiers leveraging machine learning, data regression.
• Facilitate integration with enterprise applications using APIs to enrich implementations
PythonAviso is the AI Compass that guides Sales and Go-to-Market teams to close more deals, accelerate revenue growth, and find their True North.
We are a global company with offices in Redwood City, San Francisco, Hyderabad, and Bangalore. Our customers are innovative leaders in their market. We are proud to count Dell, Honeywell, MongoDB, Glassdoor, Splunk, FireEye, and RingCentral as our customers, helping them drive revenue, achieve goals faster, and win in bold new frontiers.
Aviso is backed by Storm Ventures, Shasta Ventures, Scale Venture Partners and leading Silicon Valley technology investors
What you will be doing:
● Work in nosetests Test Case Generation Framework which has assert Functions for various data types.
● Maintain or Re-engineer Automation Test Frameworks bug fixes and patch sets for existing applications.
● Work in Object Oriented Concepts in Python 2 & 3 .
● Work in several python packages like Celery, selenium, psycopg, pymongo, boto
● Experience in Version Control system like GIT.
● Experience in Development , Debugging, Enhancement and Maintenance of
applications and Tools .
● Good Experience in debugging the issues using debuggers like pydevd , pdb, ptvsd.
● work experience on AWS (EC2, S3)
● Excellence in communicating with diverse teams to take a project from start to finish; collaborating with various teams to develop & support internal data platform and ongoing analyses.
● work with Proof of Concept in Integration Testing using Vue Test Utils.
● Generate code coverage report for test cases
● Independently design and execute internal tools for infrastructure support.
What You Bring:
● 7+ years of experience in automation testing
● Understand requirements Business Function-lists and Create System Test Strategy, and Planned test activities in line with Delivery Dates.
● Result-driven Quality Assurance professional with solid knowledge in the Testing
process of Software Development Life-cycle methodologies - Agile, Iterative, Scrum, and Waterfall models.
● Proficient in Test Strategy, Test Plan, Test Case Creation.
● Extensive work experience in Designing Automation Frameworks and Scripts in Skills of Selenium, Python, and Vue js.
● Experience in Microservices Testing.
● Excellent exposure on Quality Assurance Procedures and Tools Like JIRA
● Work Experience in Analytics technologies and Products like Aviso.
● Experience in working on multiple Platforms LINUX, MAC.
● Experience in utilizing Lean and Six Sigma best practices in identifying, improving and re-engineering Test Frameworks.
● Have flexibility and ability to learn and use new technologies and also to work in a team environment as well as independently to get things done.
Aviso offers:
● Dynamic, diverse, inclusive startup environment driven by transparency and velocity
● Bright, open, sunny working environment and collaborative office space
● Convenient office locations in Redwood City, Hyderabad and Bangalore tech hubs
● Competitive salaries and company equity, and a focus on developing world class talent operations
● Comprehensive health insurance available (medical) for you and your family
● Unlimited leaves with manager approval and a 3 month paid sabbatical after 3 years of service
● CEO moonshots projects with cash awards every quarter
● Upskilling and learning support including via paid conferences, online courses, and certifications
● Every month Rupees 2,500 will be credited to Sudexo meal card
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Full Stack Developer - Averlon