Digital Marketer

Job Posting: Customer Support Executive

Company Name: OneSpider Technologies LLP

Location: Lower Parel, Mumbai (On-Site / Work From Office)

Working Hours: Monday To Saturday | 10:00 am to 07:00 pm

Role Overview

As a customer support executive, you will help clients in resolving queries related to software, accounting, and GST while providing training sessions for our software.

Your responsibilities will include:

• Assisting clients with queries related to our ERP software.
• Providing expert support on software functionality.
• Addressing accounting and GST related concerns.
• Ensuring customer satisfaction by resolving issues in a timely manner.
• Collaborating with the team to improve our support processes.

To be successful in this role, you'll need:

• A willingness to learn and adapt.
• Good communication skills to interact with clients.
• Basic understanding of software applications.
• Knowledge of accounting and GST.
• Freshers to 6 years of experience are welcome to apply.

What We Offer:

• A supportive environment for freshers to start their careers.
• Opportunities for learning and professional growth.
• A chance to work with a dynamic team in a fast-paced industry.
• Competitive salary and benefits.

If you are eager to start your career in customer support and are ready to help our clients succeed, we would love to hear from you!

Apply Now!

Role: The Process Optimization is a team within Innovation Division focused on improving the efficiency and effectiveness of key firm processes by bringing together process reengineering, automation and other capabilities to support making the firm a more digital and streamlined organization.

Job Responsibilities

• Liaise with business users across locations to understand/ document business requirements, detail the use cases & propose solution options for automation

• Guide and Implement Best practices for Microsoft Power Platform

• Analysis and Design of Power Platform based apps.

• Own product roadmaps, create & manage project plans, call out risks & issues proactively, report progress against the plan & track associated project benefits

• Ability to wear multiple hats including but not limited to Business Analyst, Developer, Project Manager, Tester & Business User

• Monitors and measures the effectiveness of digital robots and creates reports on impact of the robotic solution.

• Conduct training / Hackathons from an Enablement perspective. Required Skills

• 4+ years of experience with Microsoft Power Platform.

• Expertise in Model driven apps, Business process flows, Cloud flows, Canvas Apps, Power Automate.

• Expertise in User permissions configuration.

• Bachelor's in computer science or related field.

• IT experience with n-tier, database, and client server design/development

• Architecting and designing business applications using Power Apps, Power Automate, Power BI.

• Expertise on various integration technologies like REST, Service Bus, HTTP, SOAP.

• Ability to execute development of Re-usable Assets, Code Reviews, and IT Governance for Power Practice

Desired Skills:

• Well versed with SDLC, Agile, CD&CI methodologies.

• Knowledge and expertise on Plugins

• Hands-on Java experience is an asset.

• Provide thought-leadership to client across business and technical project dimensions solving complex business requirements.

• Accountable for ensuring the business and technical architecture of the delivered solution matches customer technical and functional requirements, and commits to Customer Success (realization of business benefit)

• Well experienced with design application and Infrastructure using various Application Servers, Databases, Security Managers etc.

• Knowledge and expertise on recent trends like Cloud, AI/ML, Microservices etc.

1. .Net Developer/Sr. .Net Developer: (Vadodara)

• Basic Requirements:
• Education: BCA, MCA, Msc IT, Bsc IT or any equivalent qualification
• Work Experience: 2-5 year of experience in same field
• Good Communication skill (Preferred)
• Can work under pressure
• Meet deadlines
• Responsibilities:
• Reviewing (if already developed) current system workflow and database design.
• Analyzing the needs of system and producing detailed specification document
• Create a step by step flow chart or psudocode for computing systems that shows how program code must be written in order to work properly.
• Develop a functional modules according as required under deadline.
• Integrating 3rd party tools wherever required.
• Perform and document unit testing for developed functions.
• System maintenance by monitoring and correcting software defects.
• Continuously updating technical knowledge and skills as per industry standards.
• Contribute to technical writers to create users documents.
• All tasks must be carried out at the highest standards.
• Function/ Skills
• Strong experience on Asp.Net MVC
• Ability to create Data Structures and Algorithms.
• Development skills of Database design and information schema using SQL/MySQL.
• Source control management (e.g. Git, SVN, Mercurial) to enable teams to work together to manage source code.
• Working over cloud computing platform like Amazon Web Service (AWS), Google Cloud Platform (GCP), Microsoft Azure
• Strong designing / problem solving skills.

• Work closely with Project Managers and other members of the Development Team to both develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables.
• Attend client meetings during the sales process and during development.
• Work with clients and Project Managers to build and refine graphic designs for websites.
• Convert raw images and layouts from a graphic designer into CSS/XHTML themes.
• Determine appropriate architecture, and other technical solutions, and make relevant recommendations to clients.
• Communicate to the Project Manager with efficiency and accuracy any progress and/or delays.
• Engage in outside-the-box thinking to provide high value-of-service to clients. Alert colleagues to emerging technologies or applications and the opportunities to integrate them into operations and activities.
• Be actively involved in and contribute regularly to the development community of the CMS of your choice. Develop innovative, reusable Web-based tools for activism and community building.

• Thorough knowledge of the following is mandatory for the person.
• Create original design ideas and layouts from creative briefings.
• Laying out artwork to plan how a finished page will appear (known as Page Planning/Designing).
• Develops, tracks and helps manage comprehensive-time schedules to insure design projects are delivered on-time and within budget.
• Understanding the client briefs/guidelines.
• Prepare illustrations or rough sketches of material, discussing them with Design Leads and making necessary changes.
• Using mock-ups to make a new ad.
• Drawing own ideas to make a new ad.
• Proofreading and checking the documents for accuracy and visual impact (self QA).
• Using the Spell and Grammar check option in the software.
• Use typography, proximity, and font styles in the best possible way to group the text in the right manner in an advert.
• Preparing the items for reproduction in a format specified by the client (pdf, eps, ps).
• Determines the high visual impact and arrangement of illustrative material, text copy, font style, and size
• Produce accurate high-quality artwork within corporate brand guidelines and standards.
• Good understanding of Prepress techniques

Role Requirements

• Good understanding of brands and how they communicate to their target audience in the form of print and digital communication. For example, you should be able to understand the difference between a printed leaflet and a digital emailer that intends to communicate the same message to the target audience.
• Exceptionally well in Photoshop, Illustrator and Corel Draw compositing technical knowledge.
• Sound English and comprehension and writing skills. Independently assess and research any job briefs to visualize a visual strategy and discuss it with the client's/internal team.
• Team working skills: We value and welcome critical feedback and opinions but we don’t accept arrogance and snobbish behavior. We expect you will make mistakes and you should be able to own up.
• Time Discipline: We understand that creative people sometimes get stuck and require more time. But request you speak up before it’s too late. We love working with colleagues who don’t switch off their mobiles when organizations need them. Honesty and Integrity are the core.

Minimum Qualification

• 2-8 years of working experience in Illustrator, CorelDraw & Photoshop.
• Diploma or Degree in Printing Technology, Graphic Design, or DTP along with 2 years of experience.
• Advertising Agency experience preferred.

ROLES & RESPONSIBILITIES 

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Ensure lightweight and highly responsive app
• Extending the features as per requirement
• Write expressive code that is clear enough to compensate for simple documentation
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

REQUIREMENTS

• BS/MS degree in Computer Science, Engineering or a related subject
• Proven software development experience and Android skills development
• Proven working experience in Android app development and
• Have published at least one original Android app
• Experience with Android SDK, design principles, patterns, c,c++ and best practices
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Experience in using git preferably with github or bitbucket
• Familiarity with Google Maps API, push notifications, firebase, Dart,SMS gateways and Payment gateways
• Solid understanding of the full mobile development life cycle.

Experience: 4+ years

JOB TYPE: Full-time

JOB LOCATION: Lower Parel, Mumbai