Freelance Technical Writer

at Niswey

DP
Posted by rashmi toppo
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Delhi, Gurugram, Noida, Ghaziabad, Faridabad
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2 - 4 yrs
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₹2L - ₹4L / yr
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Full time, Internship
Skills
Software documentation
Technical Writing
User guides
Documentation

Job Description:
We are looking for a skilled talented technical writer on a project basis to help create and build out a modern documentation and user assistance infrastructure on a project basis. You will assist work with the product management team working closely with engineering, product marketing, and customer enablement to create resources that accelerate product support and customer success.don’t just document what the product does, but accelerate a user from novice to power user.

Requirements for this role:
1. Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
2. Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including- Error Code Guides, User Guides, Integration Guides, API Developer Guides, and In platform documentation (tooltips, welcome instructions, etc.).
3. Create tutorials to help end-users use a variety of applications.
4. Learn complex concepts, and communicate the information in a way that is engaging and understood by users.
5. Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
6. Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.

Requirements for this role:
1. Proven freelancing/ full-time working experience in technical writing of software documentation. SaaS experience is preferred.
2. Ability to deliver high-quality documentation paying attention to detail 


3. Ability to run interviews of engineers and turn that information into easily understandable and consumable documentation.
4.  Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
5. Exposure to error code documentation and API documentation. Basic familiarity with SDLC and software development.
6. Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
7. Familiarity with the following preferred: APIs, Git & Github, HTML, CSS, JavaScript, PHP/Laravel, Node. JS,
8. Knowledge of HubSpot will be an advantage.
Read more

About Niswey

Founded
2011
Type
Products & Services
Size
20-100
Stage
Bootstrapped
About

Niswey is a rapidly growing company focused on leveraging the USD 120 billion martech industry. We have marketing services as well as products built largely around the HubSpot ecosystem. We are Asia's first HubSpot Elite partner, which makes us among the top 40 HubSpot partners globally. We have several products in the HubSpot marketplace and are building new ones this year. 


We are looking for self-driven learners focused on excellence and team work. We want people excited about the martech opportunity. And we love people who help others, are empathetic and are here on the planet to make an impact.

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Connect with the team
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Abhinav Sahai
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rashmi toppo
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Careers Niswey
Company social profiles
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