Technical Writer

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance - all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement - without fragmented tools or increased headcount.

Role Overview:

We are seeking a Customer Success professional to lead and oversee the Customer Success department for our SMBG clients. This role involves managing a team Customer Success Executives. You will be responsible for driving end-to-end customer journey - from onboarding to product adoption, engagement, and retention - while building scalable processes suitable for a high-volume customer base.

Key Responsibilities:

• Lead and mentor team of Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 3-6 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India

Job Overview:

We are looking for a Senior Analyst who has led teams and managed system operations.

Key Responsibilities:

1. Lead and mentor a team of analysts to drive high-quality execution.
2. Design, write, and optimize SQL queries to derive actionable insights.
3. Manage, monitor, and enhance Payment Governance Systems for accuracy and efficiency.
4. Work cross-functionally with Finance, Tech, and Operations teams to maintain data integrity.
5. Build and automate dashboards/reports to track key metrics and system performance.
6. Identify anomalies and lead root cause analysis for payment-related issues.
7. Define and document processes, SOPs, and governance protocols.
8. Ensure compliance with internal control frameworks and audit readiness.
9. 
   

Requirements:

We require candidates with the following qualifications:

1. 3–5 years of experience in analytics, data systems, or operations.
2. Proven track record of leading small to mid-size teams.
3. Strong command over SQL and data querying techniques.
4. Experience with payment systems, reconciliation, or financial data platforms.
5. Analytical mindset with problem-solving abilities.
6. Ability to work in a fast-paced, cross-functional environment.
7. Excellent communication and stakeholder management skills.

Type, Location: Remote, India

Desired Experience: 2+ years

Roles and Responsibilities :

• Hands-on GoLang development
• Go Lang developers perform tasks related to the design, development, modification, and administration of software systems and applications.
• Comfortable with algorithm design, scripting, and unit testing.
• Demonstrated skills in debugging, design patterns, and enterprise resource planning.
• Is skilled at problem-solving.

Must have skills :

● You must have 2+ years Golang experience.

● You must have (React.js or Node.js or Python or Java )experience.

● You must have any Frontent or Backend Technology with Golang 

About Us

10Times is Worlds No. 1 business event discovery and networking platform. From small startups to Fortune 500 companies, we help connect business opportunities. Professionals from over 150 industries use 10Times to get recommendation on relevant upcoming tradeshows, conferences, summits & workshops. We have 3 products we sell: event marketing, software suite and data intelligence solution.

The Role

We are looking for an ambitious and driven sales and business development associate for USA market. Prospect and generate sales in the US and international market. The ideal candidate would like social selling, is a quick learner and wants to grow fast.

• Research and prospect potential clients
• Use all channels to connect and generate leads
• Give impactful product demo and generate business
• Manage all prospects and focus on closing deals

What are we looking for?

• 1+ years of experience in sales. Tech sales and experience in international sales preferably in US, APAC or Europe market is a huge plus
• Exposure of handling client relationship in any form
• Aptitude for sales and hunger for success
• Excellent communication and negotiation skills
• Strong analytical, problem-solving ability
• A never give-up attitude
• Available to work on US shift (6PM to 3AM)

What do you get?

• A progressive, high growth start-up with strong international market exposure
• Freedom to experiment and move fast
• Work from anywhere and flexibility
• Additional benefits like medical insurance, etc.

• Identify bad code practices in JavaScript and write new analyzers to detect them.
• Improve the coverage of automatically fixable issues.
• Ensure fewer false-positives are reported by the analyzer.
• Work on the internal tools that support analysis runtimes.
• Contribute to open-source static analysis tools.

• Strong foundational knowledge in Computer Science.
• At least 3 years of professional software development experience in JavaScript.
• Understanding of the nuances of execution of the source code (AST, data flow graphs, etc).
• Familiarity with JavaScript practices followed in the industry.
• Native experience with Linux/Unix environment.
• A focus on delivering high-quality code through strong testing practices.

• Front-end skills (HTML5, CSS3, JavaScript, ES6+, Ajax);
• 3+ years working with React/Redux + Typescript front-end applications
• Must have experience technologies like Python, React, node.js, PostgreSQL, AWS
• Experience with centrally managed state (Redux) and React Router
• Experience with data structuring libraries (Immutable.js / Immer)
• Experience of TDD/BDD, QA/Test frameworks such as Selenium, load testing (Blazemeter), unit testing (Mocha/Chai/Jest) etc.
• Experience optimising the performance of front-end applications
• A good understanding of agile development practices and common methodologies
• Experience building responsive, cross browser compatibility websites and applications
• Experience of integrating with web services and APIs, including REST endpoints.
• Experience using code version control systems (GIT) and CI/CD.