Team Lead - Copywriting

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform.

Trusted by 12,000+ brands, including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

About the Role

This is not a conventional “execute-tasks” position — it’s a Founder’s Office role, operating at the intersection of technology, strategy, and execution.

You will work directly with the COO to drive cross-functional, high-impact initiatives that power growth, automation, and operational efficiency across teams. The ideal candidate will be a proactive problem-solver with a strong understanding of software projects, automation, and business processes.

This role offers a front-row seat to how strategic decisions are made and executed in a fast-scaling SaaS environment.

Key Responsibilities

• Collaborate directly with the COO to plan and execute key tech-led and strategic initiatives.
• Manage projects end-to-end — from ideation to delivery, ensuring alignment across teams.
• Work closely with developers, interns, and cross-functional teams to drive progress on automation and AI-based projects.
• Bridge communication between business requirements and technical execution.
• Contribute to process optimization through automation, data tracking, and workflow management.
• Handle hands-on tasks like API testing, Zoho workflow reviews, and performance monitoring.
• Streamline project execution by ensuring clear goals, accountability, and on-time delivery.

Required Skills & Qualifications

• 1–3 years of experience in project management, product operations, or founder’s office roles.
• Strong understanding of software development concepts, APIs, and automation workflows (coding not required, but must be able to “speak developer”).
• Excellent communication, stakeholder management, and analytical skills.
• Proficiency with data analysis, dashboards, or project tracking tools.
• A proactive and structured approach to problem-solving with strong execution ownership.

Good to Have (Optional)

• Exposure to the Zoho ecosystem or SaaS platforms.
• Prior experience in startup or tech-driven business environments.
• Background in engineering, management, or operations.

Key Performance Indicators (KPIs)

Successful delivery of cross-functional projects, timely execution of automation and strategic initiatives, and measurable improvements in process efficiency and operational outcomes.

Growth Path

Opportunity to progress into roles such as Strategy Manager, Program Manager, or Business Operations Lead, working closely with leadership to drive high-impact organizational initiatives.

Why Join Us

At MyOperator, you’ll be part of the team that turns ideas into execution. This role provides direct exposure to leadership decision-making, strategic planning, and real-time business problem-solving. You’ll collaborate across tech, HR, product, and operations teams, gaining hands-on experience in both business and technology.

This position offers mentorship from senior leaders, rapid learning, and the chance to make visible impact in a growing SaaS company.

Who Can Apply

• Graduates from Tech, Management, or Operations backgrounds (B.Tech, BCA, MCA, or MBA preferred).
• Candidates with prior startup, SaaS, or Founder’s Office experience are strongly encouraged to apply.
• Must be based in Noida or open to working full-time from the office.

We are an exciting and fast-growing startup looking for passionate, driven individuals to join our team. As a startup, we’re building everything from scratch, and we believe in giving our team the opportunity to apply their creativity, skills, and ideas to shape the future of our company. This is not just a job; it’s a chance to learn, grow, and be part of something innovative and impactful.

We are providing React Native Internship for a period of 2 months !

Skills Required:

1. Deep understanding of JavaScript, including ES6+ syntax.

2. Familiarity with TypeScript is a plus.

3. Exposure to React and React Native frameworks.

4. Basic knowledge of Flexbox for creating responsive layouts.

⁠5. Willingness to write clean, readable, and well-documented code.

6. Familiarity with tools like XCode and Android Studio is advantageous.

7. Understanding of REST APIs and their role in application development.

Roles & Responsibilities:

1. Assist in developing and maintaining responsive mobile and web applications.

2. Learn to utilize native APIs for smooth platform integration.

3. Collaborate with team members to design and implement new features.

4. Contribute to optimizing application performance and resolving bugs.

5. Stay curious and keep learning new technologies relevant to React and React Native development.

6. Exposure to version control systems like Git.

⁠7. Familiarity with state management tools like Redux or Context API.

8. Passion for learning and contributing to real-world projects.

Preferred Qualifications:

1. Min exp of 0-2 years.

2. Skills in computer science/IT and relevant.

What You’ll Gain:

1. Stipend - 3k -5k/ month, subjective to your performance

2. Hands-on experience in building production-grade applications.

Apply Now !!

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

 Should have good knowledge of OOPS Concept, Web application concepts, Architecture and Cloud/Infra.

 Must have hands-on experience on Asp.net Core MVC.

 SQL Server with Entity Framework

 Web API

 Should be ready to learn new Technical languages and explore.

 Good communication skills will be an added advantage.

 Must be logically sound.

 Should be an active team player.

 Good verbal and written communication will be an added advantage.  Must have worked in a team.

We are looking for a Full Stack Developer, to be a core member of our Engineering Team, who is a great problem solver, can learn quickly, and communicate clearly. You like to work in a fast-paced environment, want to own the work, get recognized for it and therefore startup environment excites you.

Responsibilities

• Work on end to end website development including frontend, backend and deployment. Build useful and handy tools in field of Admissions and consultancy
• Work on the core platform for Higher Education Aspirants with respect to admissions, resume building, interview experiences and application for B-Schools
• Build efficient, testable, and reusable modules and components
• REST API development for integration with frontend web components which would be easy to manage and scale
• Accurately understand and translate business and user needs into functional backend or frontend code to build robust features
• Participate in a culture of code reviews, writing tech specs, and collaborating closely with other people
• Writing standalone services with business logic to support automation workflows and integrations
• Support Marketing and Operations team with small tools, scripts or automations across multiple tools

Criteria

Hunger for learning and getting out of comfort zone to build amazing web applications & websites would be enough. Otherwise

• Basic understanding of backend, database and Server technologies
• Knowledge of Frontend technologies (HTML, CSS, JS, ReactJS, VueJS)
• Knowledge of atleast one Backend technologies (NodeJS, Python, ROR, GoLang etc)
• Understanding and knowledge of Database technologies (MySQL, MongoDB)
• Clear understanding of RESTful API development standards.
• Creating database schemas that represent and support business processes. Integration of multiple data sources and databases into one system.

About Company

MBA & Beyond is a global admission consulting startup for applicants who dare to question their purpose with a global MBA. We help purpose-driven applicants make it to the top business schools.

• Required education qualifications: MBA
• Past experience: Consumer Tech companies with 1-3 years experience/ 5-7 years’ experience
• Exp. level -5-8 Yrs/MBA from Premium institute and from Consumer tech companies only

Customer Obsession:

• Understand the customer needs and personas
• Seek input from users and Identify stated/unstated needs and opportunity areas
• Deep dive on identified opportunities to establish Product Market Fit
• Develop mechanisms to have a regular connection with users of the product
• Active listener who pays attention to detail

Innovation:

• Use data/anecdotes to generate new product/feature ideas against organizational goals
• Translate intangible ideas in ambiguous environments to tangible product definitions
• Curious to try a host of features; rigor to iterate even if ideas do not pick up

Execution excellence:

• Manage the Product roadmap and strive to meet key milestones
• Ability to slice ideas into epics and stories
• Prioritize the stories into backlog
• Partner with Design for product/feature definition & Engineering to deliver stories in a timely manner
• Track launched features against intended objectives/metrics and drive adoption
• Continuously iterate to improve the product incrementally but rapidly

Stakeholder Management-

• Seek inputs from relevant stakeholders for backlog creation and prioritization
• Align internal stakeholders on product prioritization, backlog and roadmap
• Anchor the Go-To-Market planning along with internal stakeholders to manage a smooth launch