1. Sr. Technical Writer/ Product Documentation Position
Job Description
We’re searching for an experienced technical writer to join our team and help take our client-focused services to new
heights. An ideal candidate, with proven experience Individual to have ability to evaluate and analyze complex
information and document in simple terms.
Skills and Qualifications
Bachelor’s degree in B.E/ B.Tech/ BCA.
6-7 years industry experience as an effective technical writer
Proven ability to quickly learn and understand complex topics.
Previous experience writing documentation and procedural materials for multiple audiences. Must have
experience in MSTP standards.
Have experience in developing User guides, Troubleshooting or FAQ guides, Design guides and API
technical reference guides.
Superior written and verbal communication skills, with a keen eye for detail.
Experience working with engineering to improve user experience: design, UI, and help refine content and
create visuals and diagrams for technical support content.
Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
Firm understanding of the Document development life cycle (DDLC)
Good to have Certification through the Society for Technical Communicators (STC)
Experience in using Tech writing tools like Robohelp, (preferred), FrameMaker, Madcap Flare, Mulesoft,
Design Center or other Contemporary tools to create documentation.
Good to have experience in understanding and writing API documentation in specialized tools like
Swagger (Open API 3.0) or Postman for SOAP & REST APIs.
Objectives:
Develop comprehensive documentation that meets organizational standards.
Obtain a deep understanding of products and services to translate complex product information into simple,
polished, and engaging content.
Write user-friendly content that meets the needs of the target audience, turning insights language that sets
our users up for success.
Ability to improve search results using SEO techniques in Technical writing.
Evaluate current content and develop innovative approaches for improvement.
Research, outline, write and edit content, working closely across product portfolios and solutions to
understand requirements.
Independently gather information from subject matter experts to develop, organize, and write procedure
manuals, technical specifications, and process documentation.
Work with development and support leads to identify all documentation repositories, revise and edit, and
determine the best solution for data compilation and centralized storage.
Research, create, and maintain information architecture templates that uphold organizational and legal
standards, and allow for easy data migration.
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice
across all documentation.
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Vakilsearch is on a mission to make Legal Simple. We are the leaders in Indian Legal, Tax, and Compliance. Our mission is to simplify businesses to be in compliance with the Government through end-to-end process and workflow automation. This is the key initiative of Vakilsearch as we look to revolutionize legal space in India.
We are a technology-driven platform, offering services that cover the legal needs of start-ups and established businesses. Some of our services include incorporation, government registrations & filings, accounting, documentation, and annual compliances. In addition, we offer a wide range of services to individuals, such as property agreements and tax filings. Our mission is to provide one-click access to individuals and businesses for all their legal and professional needs.
About the Role
Vakilsearch is seeking a to join our Product Team to clearly and concisely communicate product concepts and workflows. Your primary responsibility is to develop a unified and standardised content strategy. You will work closely with the Customer Journey team, UI/UX team and Marketing team to delight and educate our customers, bringing expertise in technical writing, product content and improving overall customer experience.
Responsibilities
- Write UX copy for a variety of products, projects and scenarios
- Work closely with Product Managers, Product Designers, Illustrators, Marketing team and front-end developers throughout the creative and product development process
- Strategize content for the product flow, from requirement gathering to ideation, research, production, testing and review feedback
- Think like a user and write catchy notifications content for mobile and web products
- Maintain consistency in communication by defining a framework for Product Designers
Requirements
- Minimum 2-4 years of experience as UX writer (or similar job titles)
- Bachelor’s degree in Computer Science or related is an advantage
- Experience writing content for web/mobile products
- Experience writing emails, landing pages, and editorial content
- Proven ability to collaborate successfully with cross-functional teams
- A deep sense of accountability, adaptability, and being able to work in a fast-paced environment
- Portfolio of writing samples to be shared along with resume
We are seeking a highly skilled and experienced Subject Matter Expert (SME) to join our team and provide valuable insights and analysis on our cybersecurity training content and competitors. Our business vertical focuses on delivering automated cybersecurity training through a software platform to over 1 million employees of our 150+ global customers. We cater to various industries and diverse backgrounds, with different levels of technical expertise. Thus, we create a diversified variety of content to cater to the training requirements of different user groups and personas. The SME's role will be pivotal in ensuring efficient and effective cybersecurity awareness training by creating high-quality content.
Responsibilities:
● Review and evaluate cybersecurity awareness content to ensure accuracy, relevance, and effectiveness.
● Write industry-specific technical content to cater to the diversified audience.
● Provide feedback and recommendations to improve content quality and alignment with industry standards.
● Conduct competitive analysis to identify industry trends, best practices, and potential gaps in our offerings.
● Analyze global competitor strategies and offerings to identify strengths, weaknesses, and opportunities that benefit our customers.
● Stay up-to-date with the latest cybersecurity trends and industry developments to ensure our offerings remain competitive.
● Collaborate with cross-functional teams to ensure content is aligned with marketing and sales strategies.
● Identify and refine complex security problems in a simplified and layman way.
Qualifications:
● Bachelor's degree or certifications in cybersecurity, computer science, or a related field.
● Minimum of 3-5 years of experience in cybersecurity content writing and competitive analysis.
● Strong knowledge of cybersecurity concepts and best practices.
● Experience with analyzing competitor strategies and offerings.
● Excellent communication and collaboration skills.
● Strong analytical and critical thinking skills.
● Self-motivated and able to work independently.
● Ability to adapt to changing priorities and deadlines.
If you are a cybersecurity professional with a passion for creating high-quality content and analyzing the cybersecurity industry's latest trends and developments, we encourage you to apply. Join our team and help us deliver top-notch cybersecurity awareness training to our global customers.
* Responsible for creating easy to understand, well-presented and appropriately illustrated
content for the Finxera product technical documentation.
* Responsible for updating all Finxera product related documentation including technical help
documentation related to product APIs and editing existing materials for changes in scope /
content etc.
* Create Finxera Release Notes in a timely fashion for use by customers and employees.
* Organize material and complete writing projects in a clear, concise style and maintain
multiple revisions of product documentation.
* Work closely with Product Management, Development, Customer Support and Internal
customers to review product functional specifications, QA documentation and test product
releases to fully grasp and create product feature documents.
* Excellent technical writing skills and ability to peer review technical documents for grammar,
content and style of writing.
* Adhere to all Company security policies, standards and procedures in the performance of job
duties.
* Plan and execute end-to-end content development activity.
* Standardize the content across platforms.
* Revise documents and provide updates as necessary.
Performance Standards:
* Bachelor's degree in a technical or communications field
* Ability to manage multiple deliverables independently within tight deadlines
* Extensive experience of technical documentation
* Strong team player with excellent communication skills
* Experience in making challenging, complex ideas, concepts, and tasks understandable and
engaging to diverse set of stakeholders. Maybe that means you have past experience as a
technical writer, or maybe it means you come from the world of teaching, curriculum
development, scientific journalism, or some other realm.
Good to have:
* Background with banking or other finance is a plus.
* Experience documenting cloud-based enterprise software.
* Understanding of data management concepts.
* Experience using and documenting analytics tools.
Website: https://zenonco.io/