
1. Sr. Technical Writer/ Product Documentation Position
Job Description
We’re searching for an experienced technical writer to join our team and help take our client-focused services to new
heights. An ideal candidate, with proven experience Individual to have ability to evaluate and analyze complex
information and document in simple terms.
Skills and Qualifications
Bachelor’s degree in B.E/ B.Tech/ BCA.
6-7 years industry experience as an effective technical writer
Proven ability to quickly learn and understand complex topics.
Previous experience writing documentation and procedural materials for multiple audiences. Must have
experience in MSTP standards.
Have experience in developing User guides, Troubleshooting or FAQ guides, Design guides and API
technical reference guides.
Superior written and verbal communication skills, with a keen eye for detail.
Experience working with engineering to improve user experience: design, UI, and help refine content and
create visuals and diagrams for technical support content.
Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
Firm understanding of the Document development life cycle (DDLC)
Good to have Certification through the Society for Technical Communicators (STC)
Experience in using Tech writing tools like Robohelp, (preferred), FrameMaker, Madcap Flare, Mulesoft,
Design Center or other Contemporary tools to create documentation.
Good to have experience in understanding and writing API documentation in specialized tools like
Swagger (Open API 3.0) or Postman for SOAP & REST APIs.
Objectives:
Develop comprehensive documentation that meets organizational standards.
Obtain a deep understanding of products and services to translate complex product information into simple,
polished, and engaging content.
Write user-friendly content that meets the needs of the target audience, turning insights language that sets
our users up for success.
Ability to improve search results using SEO techniques in Technical writing.
Evaluate current content and develop innovative approaches for improvement.
Research, outline, write and edit content, working closely across product portfolios and solutions to
understand requirements.
Independently gather information from subject matter experts to develop, organize, and write procedure
manuals, technical specifications, and process documentation.
Work with development and support leads to identify all documentation repositories, revise and edit, and
determine the best solution for data compilation and centralized storage.
Research, create, and maintain information architecture templates that uphold organizational and legal
standards, and allow for easy data migration.
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice
across all documentation.

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About WiseTech Global:
WiseTech Global is a leading force in empowering and revolutionizing the world's supply chains. Our innovative technologies play a pivotal role in safeguarding the data and ensuring the security of thousands of users globally, including the world's largest freight forwarders. We are dedicated to delivering efficiency, transparency, and confidence through our Governance, Risk, and Compliance (GRC) framework.
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Given the close collaboration with technical security teams, the ideal candidate will bring a solid background in technical cybersecurity (e.g. experience as a Security Analyst, SecOps Analyst, Incident Response Analyst or similar), alongside recent and relevant experience in governance, risk, and compliance (GRC).
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At WiseTech Global, we don't just offer a job; we provide an opportunity to excel. We believe in hiring the best talent who can drive themselves and our business to greater heights. Join us in our mission to transform global trade, one innovation at a time.
Join WiseTech Global and be a part of a dynamic and innovative team dedicated to transforming global trade.
Before You Apply:
From time to time, WiseTech Global may use an external service provider to assess applications on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.
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Extra Awesome
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What You'll Love About Us – Do ask us about these!
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Experience in visual user interface design and within it have significant experience in designing for business enterprise solutions.
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