SEO Content Writer

Job Title: Technical Support Specialist

Location: hyderabad ,coimbatore

Department: IT/Customer Support

Reports to: Technical Support Manager / IT Support Lead

Employment Type: Full-Time

Job Summary

We are looking for a highly motivated and skilled Technical Support Specialist to join our team. In this role, you will be the first point of contact for our customers and internal staff, providing assistance with software, hardware, and network-related issues. You will diagnose technical problems, offer solutions, and ensure seamless functioning of the company's systems.

Key Responsibilities

• Provide first-line support to customers via phone, email, or chat for technical issues related to hardware, software, and network.
• Troubleshoot and resolve technical problems related to both desktop and mobile devices.
• Assist with software installation, setup, configuration, and updates.
• Maintain documentation of common technical issues and solutions for future reference.
• Escalate unresolved issues to the appropriate team or department.
• Provide remote troubleshooting support for technical problems, including connectivity issues and system errors.
• Collaborate with internal teams (engineering, product, etc.) to resolve complex technical issues.
• Guide customers through step-by-step solutions and preventive measures to avoid future issues.
• Ensure customer satisfaction by following up on issues until resolution.
• Conduct regular testing, diagnostics, and maintenance to ensure smooth operations.
• Participate in training sessions to stay current with industry t

ROLE SUMMARY:

The Claims Business Analyst is responsible for developing detailed business and functional requirements

for claims processing and administration systems, as well as ensuring proper integration with

downstream systems for reporting purposes. The role also includes planning and conducting User

Acceptance Testing to guarantee that the systems meet the necessary specifications. Additionally, the

Claims Business Analyst provides analytical support for various projects and initiatives aimed at

enhancing the claims management processes within the organization.

ROLE RESPONSIBILITIES:

 Lead requirements definitions for complex enhancements and on-going strategic initiatives.

 Identify and translate business needs into clearly defined requirements.

 Create documentation inclusive of business use cases, process / data flows, traceability matrices, and

report mock-ups.

 Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.

 Lead review sessions for completed business/functional requirements, with key business users

focused on gaining consensus and final business approval.

 Cultivate strong professional relations within business units to thoroughly understand business needs.

 Collaborate with the development and testing teams to provide subject-matter expertise.

 Assist in troubleshooting and resolving issues when out-of-the-box functionality is leveraged.

 Ensure future solutions are efficient and effective across all business processes, while being

consistent across products.

 Participate in the development and planning of the user acceptance testing activities, including test

plans and scripts, based on requirements. After the planning phase, facilitate the UAT execution

phase.

 Work with the business lead and project manager to obtain UAT signoff.

TECHNICAL QUALIFICATIONS:

 7+ years of business analysis experience, with 3+ years within the space of property and casualty

insurance claims. Experience with iterative and agile methodologies, with working knowledge of both

SDLC and PMLC processes.

 Strong experience with the development of detailed business requirements and technical

specifications.

 Proven hands-on experience with creation of business process diagrams, data rules, business

requirements, and functional requirements/user stories.

 Knowledge and experience when reviewing, re-engineering, or developing IT solutions for business

process/improvements automation.

 Experience operating and interfacing with business management during walkthrough, interview,

presentation, and negotiation processes.

 Proven track record for creating clear, concise deliverables which reflect a deep understanding of

business needs and software functionality.

GENERAL QUALIFICATIONS

 Proven track record for claims system implementation and support.

 Clear verbal and written skills.

 Ability to understand communication channels and can escalate appropriately.

 Experience using standard project and business tools including, Microsoft Project, Excel, PowerPoint,

Project, SharePoint, UI mock-up tools, etc.

 Must be proficient with process modeling tools (e.g., Visio.)

 Experience with visualization tools is beneficial.

 Excellent problem-solving and analytical skills.

 Experience supervising small teams.

 Strong initiative with the ability to self-manage.

 Comfortable with ambiguity and able to work through challenges to complete the objectives correctly.

 Team player who works well with technical and business resources.

 Able to see tasks through to completion without significant guidance.

 Personal time-management skills and an ability to meet individual / team deadlines.

EDUCATION REQUIREMENTS:

 B.A./B.S. Degree.

 Certified Business Analyst Professional (CBAP) is a plus but not required.

General Summary:

The Senior Software Engineer will be responsible for designing, developing, testing, and maintaining full-stack solutions. This role involves hands-on coding (80% of time), performing peer code reviews, handling pull requests and engaging in architectural discussions with stakeholders. You'll contribute to the development of large-scale, data-driven SaaS solutions using best practices like TDD, DRY, KISS, YAGNI, and SOLID principles. The ideal candidate is an experienced full-stack developer who thrives in a fast-paced, Agile environment.

Essential Job Functions:

• Design, develop, and maintain scalable applications using Python and Django.
• Build responsive and dynamic user interfaces using React and TypeScript.
• Implement and integrate GraphQL APIs for efficient data querying and real-time updates.
• Apply design patterns such as Factory, Singleton, Observer, Strategy, and Repository to ensure maintainable and scalable code.
• Develop and manage RESTful APIs for seamless integration with third-party services.
• Design, optimize, and maintain SQL databases like PostgreSQL, MySQL, and MSSQL.
• Use version control systems (primarily Git) and follow collaborative workflows.
• Work within Agile methodologies such as Scrum or Kanban, participating in daily stand-ups, sprint planning, and retrospectives.
• Write and maintain unit tests, integration tests, and end-to-end tests, following Test-Driven Development (TDD).
• Collaborate with cross-functional teams, including Product Managers, DevOps, and UI/UX Designers, to deliver high-quality products

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The function is considered essential if the reason the position exists is to perform that function.

Supportive Job Functions:

• Remain knowledgeable of new emerging technologies and their impact on internal systems.
• Available to work on call when needed.
• Perform other miscellaneous duties as assigned by management.

These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent. However, these tasks still constitute important performance aspects of the job.

Skills

• The ideal candidate must have strong proficiency in Python and Django, with a solid understanding of Object-Oriented Programming (OOPs) principles. Expertise in JavaScript,
• TypeScript, and React is essential, along with hands-on experience in GraphQL for efficient data querying.
• The candidate should be well-versed in applying design patterns such as Factory, Singleton, Observer, Strategy, and Repository to ensure scalable and maintainable code architecture.
• Proficiency in building and integrating REST APIs is required, as well as experience working with SQL databases like PostgreSQL, MySQL, and MSSQL.
• Familiarity with version control systems (especially Git) and working within Agile methodologies like Scrum or Kanban is a must.
• The candidate should also have a strong grasp of Test-Driven Development (TDD) principles.
• In addition to the above, it is good to have experience with Next.js for server-side rendering and static site generation, as well as knowledge of cloud infrastructure such as AWS or GCP.
• Familiarity with NoSQL databases, CI/CD pipelines using tools like GitHub Actions or Jenkins, and containerization technologies like Docker and Kubernetes is highly desirable.
• Experience with microservices architecture and event-driven systems (using tools like Kafka or RabbitMQ) is a plus, along with knowledge of caching technologies such as Redis or
• Memcached. Understanding OAuth2.0, JWT, SSO authentication mechanisms, and adhering to API security best practices following OWASP guidelines is beneficial.
• Additionally, experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation, and familiarity with performance monitoring tools such as New Relic or Datadog will be considered an advantage.

Abilities:

• Ability to organize, prioritize, and handle multiple assignments on a daily basis.
• Strong and effective inter-personal and communication skills
• Ability to interact professionally with a diverse group of clients and staff.
• Must be able to work flexible hours on-site and remote.
• Must be able to coordinate with other staff and provide technological leadership.
• Ability to work in a complex, dynamic team environment with minimal supervision.
• Must possess good organizational skills.

Education, Experience, and Certification:

• Associate or bachelor’s degree preferred (Computer Science, Engineer, etc.), but equivalent work experience in a technology related area may substitute.
• 2+ years relevant experience, required.
• Experience using version control daily in a developer environment.
• Experience with Python, JavaScript, and React is required.
• Experience using rapid development frameworks like Django or Flask.
• Experience using front end build tools.

Role: Flutter Developer

Experience: 1-2 years

Location: Madurai

Mode: Work from office

We have vast experience in delivering high-quality products with significant output on time. We are specialized in creating web and mobile applications with the latest technology. We are experts in developing a perfect solution for rental marketplace services and on-demand businesses done by our proficient team of experts with strong experience in development.

• Proficient in Flutter
• Experience in MVVM Code architecture.
• Experience in working with API, local data.
• Knowledge in all the updated widgets
• Knowledge in BLOC design patterns
• Knowledge in the Flutter app life cycle.
• Familiarity with cloud message APIs and push notifications in Android and iOS.
• Have experience in Android app submission in the Play Store.
• Have experience in iOS app submission in the App Store.
• Ensure the performance, quality, and responsiveness of applications.

Responsible for all sales & marketing activities (Direct & Channel Sales for Promoting Residential

Sales)

Direct sales activities (inbound as well as outbound)

Event / expo participations for sales and brand visibility (Advt & promotion activities)

Prospect clients through calling , email and offs - site meetings (where applicable)

Sign - ups to achieve monthly targets

Developing & nurturing a strong channels (existing and new channel partners relationship)

Demonstrate highest quality of customer satisfaction

Nurture relationships with existing clients to generate referral business

Manage sales operations (day - to - day sales operations)

Formulating weekly / monthly sales plan & implementing sales strategy

Manage sales documentation , customer data & MIS

Need to manage team of executive and drive business through the team.

Meeting monthly quarterly targets by guiding the team.

Should Report to Sales manager and motivate the team to drive business.

As DevOps Engineer, you are responsible to setup and maintain GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, Cloud security.

• Setup, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi hosting cloud environments.
• Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
• Working on Docker images and maintaining Kubernetes clusters.
• Develop and maintain the automation scripts using Ansible or other available tools.
• Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
• Working on Cloud security tools to keep applications secured.
• Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve successful implementation of integrated solutions within the portfolio.
• Required Technical and Professional Expertise.

• Minimum 4-6 years of experience in IT industry.
• Expertise in implementing and managing Devops CI/CD pipeline.
• Experience in DevOps automation tools. And Very well versed with DevOps Frameworks, Agile.
• Working knowledge of scripting using shell, Python, Terraform, Ansible or puppet or chef.
• Experience and good understanding in any of Cloud like AWS, Azure, Google cloud.
• Knowledge of Docker and Kubernetes is required.
• Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
• Experience with working with ticketing tools.
• Middleware technologies knowledge or database knowledge is desirable.
• Experience and well versed with Jira tool is a plus.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.