Content Writer

Job Title: Customer Success Lead

Location: Mumbai

Work Mode: Remote

Shift Timings: US Shift

Experience: 4–7 years

Industry: B2B SaaS | Enterprise Accounts

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with North American customers and managing stakeholders across time zones
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Exposure to large consumer-driven enterprises (preferred)
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes
• Comfortable working in a remote setup with US shift timings

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

Role Overview

An opportunity has arisen for an experienced Peoplesoft lead to join a small dynamic team to build websites for internal and external customers. Creativity and speed of delivery are essential to our success and so candidates must be comfortable working in a fast paced and constantly changing environment.

Responsibilities

• 6+ years in PeopleSoft technical
• Should have worked in offshore development and good understanding of offshore delivery Model
• Should have the ability to work on individual assignments with minimal information and guidance from onsite coordinator and offshore lead
• Should have experience in Impact Analysis, troubleshoot code and debugging of PeopleSoft Technologies
• Should have worked on all phases of development, testing, production support, etc.
• Should have experience in Financials and Supply Chain Management (FSCM)
• Should have good communication skills - verbal & written
• Should manage scope and project expectations effectively on individual assignments

Educational Qualification

BE/BTech CSE/IT. Master’s Degree is a plus

Key Skills

• Peopletools 8.54 or later experience

PeopleSoft Skills

Development Tools

• Application Designer
• People Code
• Application Engineer
• Integration Broker
• Application Package
• PL/SQL
• Component Interface
• Security

Reporting Tools

• BI Publisher
• SQR
• PS Query

Functional & Technical Exposure

• Experience in FSCM Order Management and Inventory Module will be a plus
• Experience in JAVA will be a plus

Additional Skills (Plus)

• DMS
• PSADMIN
• Fluid
• Pivot Grids
• Event Mapping
• PUM
• PTF
• Excel To CI
• Navigation Collection and Portal technologies
• Linux and Unix commands

About BI Worldwide

Introduction

BI WORLDWIDE’s mission is to put our engagement expertise to work for you. We understand how to engage employees, channel partners and customers better than anyone else and we have the tools and resources to help your business tap into that knowledge to drive and sustain measurable results.

Our origins are both humble and ingenious. (We like to think that describes us pretty well). It started with founder Guy Scheidecker discovering innovative ways to provide consumer loyalty programs and incentives to various industries. That idea caught on, big time. It grew into what is now a multinational company serving Global 2000 corporations in over 125 countries in more than 20 languages.

Our U.S. headquarters is located in Minneapolis, Minnesota. We have more than 25 sales offices throughout the U.S. and headquarters around the world in Australia, Canada, China, India, Latin America, Singapore and the United Kingdom.

BI WORLDWIDE INDIA

In India, our headquarters is located in Bengaluru, Karnataka and other offices in Chennai, Delhi and Mumbai. In Chennai, we have a fully equipped infrastructure to develop and deploy advanced technology solutions for your engagement, rewards and loyalty programs.

With over 220+ associates and 40+ clients including marquee names such as Genpact, Wipro, Dr Reddy’s, Hewlett Packard, IBM, Michelin, Tata Motors, Amdocs etc, BIW India has established itself as a premium service provider and achieved a No.1 ranking in the employee recognition marketplace within a span of 8 years.

What makes us different

How did we get to be the world’s leading expert on engagement? Experience is part of it but it also stems from our unique approach. We design and deliver innovative solutions grounded in the science of behavioral economics.

In other words, we look at how thought and emotion combine to drive decisions and behavior. We don’t have to guess what might motivate teams or customers; we actually use research and data to figure out what will motivate them. Then we act on it.

What you’ll love about us?

For starters, we take these things to heart: Work hard, play hard, celebrate. Make work meaningful. Magnify successes. True to our EVP of Grow & have fun in a culture of innovation and trust, some initiatives we offer all our Associates.

1. Project Business Analyst
2. Incumbent should have knoledge of CPaaS
3. Should be ready to work in telecom sector
4. CPaaS , Position 1, Experience 1year to 3 year , Pay Scale 5 Lacs to 5.5 Lacs (for 3Years Exp.) 3.5 to 4 Lacs (for 1 year to 2 year exp),
5. location- Mumbai

Medisage is a Series A funded Health-tech startup

https://yourstory.com/2022/04/medisage-institutional-funding-digital-healthcare-startup-doctors/amp

We are looking for the best talent in our engineering team. Role is based out of our Corporate office in Mumbai.

Laravel Developer

• Specifically looking for people with experience working with PHP Laravel. Experience with Vue.js is a plus
• Should have experience working with APIs
• Can work independently without much guidance

What you can expect from us

• Best in class amenities in office
• Industry leading incentives
• A challenging work environment

This profile will include the following responsibilities:

- Develop Parsers for XML and JSON Data sources/feeds

- Write Automation Scripts for product development

- Build API Integrations for 3^rd Party product integration

- Perform Data Analysis

- Research on Machine learning algorithms

- Understand AWS cloud architecture and work with 3 party vendors for deployments

Job Description: Angular Developer

We are looking for an Angular Developer responsible for the client side of our service. Your primary focus will be to implement a complete user interface in the form of a mobile and desktop web app, with a focus on performance. Your main duties will include creating modules and components and coupling them together into a functional app. The artistic design will be delivered to you, together with a few HTML templates, but we will ask for your help in regard to animations, CSS, and final HTML output. You will work in a team with the back-end developer, and communicate with the API using standard methods. A thorough understanding of all of the components of our platform and infrastructure is required.

Responsibilities

· Delivering a complete front end application

· Ensuring high performance on mobile and desktop

· Writing tested, idiomatic, and documented JavaScript, HTML and CSS

· Coordinating the workflow between the graphic designer, the HTML coder, and yourself

· Cooperating with the back-end developer in the process of building the RESTful API

· Communicating with external web services

Experience Required: Minimum 2 – 4 years.

Skills and Qualifications:

· Proficiency with JavaScript , HTML5, Core Java and Angular (6 and above)

· Professional, precise communication skills

· Deep knowledge of Angular practices and commonly used modules based on extensive work experience

· Creating self-contained, reusable, and testable modules and components

· Ensuring a clear dependency chain, in regard to the app logic as well as the file system

· Ability to provide SEO solutions for single page apps

· Extensive knowledge of CSS and JS methods for providing performant visual effects and keeping the framerate above 30fps at all times

· Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system

· Validating user actions on the client side and providing responsive feedback

· Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed

· Creating custom, general use modules and components which extend the elements and modules of core Angular

· Experience with all levels of operation available to the front-end, such as from creating XHRs in vanilla JS to using a custom wrapper around $resource

· Experience with building the infrastructure for serving the front-end app and assets

· Architecting and automating the build process for production, using task runners or scripts

· Documenting the code inline using JSDoc or other conventions

· Writing extensive unit tests using automated TDD tasks

· Creating e2e test suites for all components, and running them with Protractor (or a well-reasoned alternative)

· Creating configuration, build, and test scripts for Continuous Integration environmen

Jobs Duties and Responsibilities:

1. LIASNING WITH SALE TEAM FOR ORDER AND VEHICLES.
2. PROVIDING DISPATCH ORDER TO DISPATCH TEAM.
3. SALES INVOICING
4. DISPATCH DETAILS POSTING IN WHATSUP GROUP.
5. LIASNING WITH GODOWN TEAM FOR ORDER AND DISPATCH
6. VAT RECONICILIATION
7. Inter branch transfer (Inventory transfers)
8. Cash Payment Vouchers. Entry in SAP and Excel
9. Cash Requirement
10. Daily reports (Stock, Pending Order, and Seal register)
11. MONTHLY FILES SENT TO HO
12. EXPAT SALARIES PROCESSING
13. MATERIAL RECEIPT RECORDS MAINTENANCE
14. MONTHLY PHYSICAL STOCK COUNTS (FINISHED GOODS, RAW MATERIAL, BYPRODUCTS, CONSUMABLES AND SPARE PARTS) AND REPORTING

• You will be the One go-to person for - everything- Revenue & Growth. Responsible for building the team, processes & programs that enable growth.
• Owns the overall revenue of the organisation. Manage P&L, Discounts & Marketing budgets efficiently.
• Completely own User Acquisition, Conversion & Retention Drive tech enabled growth for the company.
• Drive Digital & Offline marketing strategies. Completely own the performance marketing and assist in brand building.
• Work with the agency to drive SEO (website) mandates for growing the organic traffic.
• Influence online product changes on websites that drive discovery, user engagement & revenue.
• Lead corporate partnerships and programs to build brand awareness and cost effective user acquisition.

RESPONSIBILITIES

• Write, execute and maintain test automation scripts using Java/Javascript – Web/API/DB.

• Experience in Agile Methodologies

• Knowledge of In-Sprint Automation

• Have working experience in Automated API Testing

• Design and implementation Experience in Test Strategy

• Write, maintain and execute regression and sanity automation test suite – per build/on demand

• Design data driven tests and fetch the data from API calls/ different Databases(Like MySQL, Oracle, Mongo)

• Attend daily scrum calls, update status

• Good to have Design and Implementation Experience in Test Automation Framework

• Good to have TDD implementation using Mocha or Jest

• Good to have Experience in IOS Automation Testing.

• Interact and collaborate with cross functional teams and understand the business requirements

• Technical Skills:

• 4+ years experience in Automation using Java/Javascript

• Should be Strong in oops concepts

• Strong Knowledge /experience in API and UI framework

• Experience in GIT, CI/CD Jobs development and implementation

• Any one of this is mandatory - TestNG,MOCHA,JEST

• Software Engineering Skills:

• Excellent problem solving and critical thinking

• Experience of In-Sprint Automation

• Take ownership of business problems and technical solutions

• Strong Communication and interpersonal skills

• Hands on with engineering excellence & continuous integration practices

• Experience with Agile and strong collaboration skills with Business and Ops

• What we value as a team:

• Scripts written for readability, performance, scale and maintainability

• Proactive in communication

• Collaborate with other members in agile ecosystem

• Out of the box thinking to resolve issues and bringing New Ideas to bringing Quality in the Applications

• Ability to suggest changes in the product with respect to user experience